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Valerie R
Customer Reviews for 21st Street Packing Supplies & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just more advertisement.! Because I forget about this location
MANUEL Zthey were friendly and they were there when I needed them. it's a plus in my book.
jerald jThank you Michelle at the Lathrop&21st. Street Uhaul. Very professional in everyway and also your assistant. My truck was ready and Appliance Dolly. Return was fast and easy.
Bob MJust overall friendly n simple location
Brandon JCan honestly say , this was my best experience renting a truck. Cost and convenience was awesome
Charles SNice place 5 star
gary bShe did a great job
Jeremiah JGreat fast service. Friendly staff
Jason BNot sure
Stephen KOffice is a little unorganized. But the customer service was excellent
jon dGreat customer service, I was running a little behind schedule and the ladies were even willing to stay open a little later than they had to just in oder for me to.make it in time. In the ND they ended up not needing to stay later,I did make it in before closing but I really appreciated that more than they knew.. overall GREAT service.will most definitely be doing business with this location again in the future.
Michael KThe van had a very strong smell of pot. Seeing that it was a sunny day I had the option to open the windows, but under other circumstances it would have been intolerable. Second, the van is advertised for $19.99, but i was charged over $50.00 plus the cost of the gas I used ($10.00) and when I returned there was no one to ask about the drastic cost difference. (3) Sunday hours are convenient, so I was glad this location was open.
Luz CVery quick and easy process. The trailer was just what I needed.
David RCan’t think of anything.
Jeffrey HGreat service
DANIEL PNothing very good job and excellent customer service
Tameka HU guy’s was excellent
athon rMother daughter team is always great to deal with as well as their friendly dog. They are informative about ways to save money and best deals on time management.
john fThey were a little cranky until my husband said they are always so cranky here then they got better. They were late having the truck ready, but I can look past that because it was so cold, and the door was frozen and they struggled to open it. I paid for 30 miles and only used 10 miles, instead of reimbursing me they charged me for 6 gallons of gas. There is no way possible it takes 6 gallons of gas to drive 10 miles and no we did not leave it run at all.
Timothy RBrighter headlights. Maybe led headlights. It was hard to se driving it at night especially on the interstate.
Bob JGreat customer service, very quick and friendly. Highly recommend
Matthew MNothing very good
Manuel MWendy and the team were a pleasure to work with, helped me out on a Sunday with an early rental. Highly recommend this location.
Corey BImprove the Uhaul app. It's awful.
Dana TGreat friendly fast service
Jason BVery convenient great helpers, I would surely use again
Lynn GOnly stay open a little longer you are great
Bobbie SThe customer service could be better and information provided could be more accurate
Louise TI had to hook up the trailer, usually U-Haul does it for liablility…
Scott BNot a thing it's always a pleasure renting from this location, it's always my go to
Tawana KThey were friendly and kind and very nice. I would always go back to a day truck. Thank you.
Ruben BThis is a great place to rent from. Very friendly and helpful staff.
John NEasy and quick to rent the vehicle I needed in a rush, excellent service here!
Timothy CNothing for me to comment everything was good and would go back again
Tameka HYour App is horrible!! Stops working, couldnt find the location, would never use it again.
Scott CThe staff at this site were great - super helpful and friendly. I had nothing but trouble with the online reservation site which locked up and crashed several times, and ultimately changed my reservation to a vehicle and items I did not reserve.
Kevin DThe ladies in the office were awesome to deal with on the phone and in person.
Dave DEverything is working fine and I will use and recommend others to use.
Mijan rGreat service.. Well come again
Yolanda GWaited almost 1 half hours to finally get the keys to the truck delayed my moving process had lots of problems with the online app
NOAH MThe team was very helpful and efficient. The trailer was clean and ready when I got there.
Jeremy LVery good service!! Smooth process!!
Thomas SImprove your app. So slow and most of the time it doesn't work. Your computer system at your locations has the same issues.
Adam DEverything was great I typically use this location whenever I can
cherry g