The person at the counter was very helpful and nice.
Veronica R.
Customer Reviews for Greenwood West Tool & Party Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth operation!
Danny V.They were closed, but they had directions that made the drop off easy!
Michael R.I returned the truck on time and in great condition on Nov 19. As of Nov 23 I still have not received any of my $100 deposit back. Why? Please let me know what the delay is
Raye M.Had original order with east st in indianapolis. The GM was rude and not caring so we came to western drive and i was taken well care of
ANDREW F.renters should be advised of the "haul/tow" button that turns the function off as it is always on when you start the truck.
danel W.We wanted to rent an extra day, but the store closed before the scheduled time and no one answered my calls.
Theresa T.Great experience!!
kevin R.Not open during posted open times. No customer service.
David B.I wanted a bigger truck and was told there wasn't any. The next day she told me they had the size I wanted the whole time. I ended up not switching because I needed to get moved but took me alot longer and alot more money. Very frustrating
JENY J.Christine was great! This was a good experience.
Branndi S.I made m y reservation through the App which sent me to one location for a 9 am pick up. I arrived at the location indicated on the App only to be told that my pick up was at another location. In the end it all worked out well but initially it was confusing and could have caused valuable set backs. Overall it was a god experience the location was able to take care of the problem and honored the reservation.
Kendrick M.The truck I rented, the gas was between 1/4 to 1/2 tank. Got gas before I dropped it off. Took the truck to Greenwood and got a email saying that the gas gauge shows it's between E to 1/4 tank which is not true. They end up charging me for milage and fuel of $126.74. I did call them and they weren't helpful.
Kirk W.See above.
EDWARD MICHAEL R.The truck did notl have a appliance dolly in it. But other than that it was good
JOHN G.Tried to return on date scheduled and they closed early because of a dentist appointment and no where to drop trailer and no one was available to help me or answer any questions or phone the next day? The tenant said he would not charge me because of the troubles two days later I see charges on my account and he said just take it up with U-Haul. zero customer service support unless you have skill set an email and their app no one can help you're either on the way.
Jerry H.We rented a trailer and a ball. The original location transferred our order to another location that had the trailer but not the ball forcing us to go to yet a third location to get the ball. This caused a considerable delay.
Joe L.Location was untidy and cluttered. Staff was fairly friendly.
Roberta K.Right off the Highway made it easy to pick up and get on my way. Trailer was a little older, but new flip hook up was great. Overall very happy with ease of rental and service provided by this facility.
Casey S.The clerk working did a very good job handling multiple customers in a small time span.
Nancy V.My experience at this U-Haul location was great! Jon was able to accommodate me on short notice and provided great customer service along the way!
Gerard A.Very friendly staff and overall pleasant experience. Easy return.
Tristan C.Pay Jon Ruiz more. He was the best UHAUL employee I have ever had the pleasure of being served.
Michael W.I said yes to I would recommend a friend, however, I'd like to take the time to say how one of the main problems I had dealing with this company went for me, and hopefully this review will be taken seriously. There were on several occasions where I needed some answers to some questions I had about the truck I rented. I was almost Always patched through to some "national" hotline to U-Haul, and not the location directly, and 9 times out of 10 they did not know or couldn't answer my questions. I once even talked to someone at the location, and the lady said she was there by herself and she didn't know the answer and she'd have to wait to get the "answer" when the Manager was in. I think all people or at least someone is at the location while it's open to answer people's questions. These are basic questions by the way, i.e., like how much if I extend for another week, or if I return it early if I say I'm going to keep it a week. At any rate, by far, the biggest problem with U-Haul that I had over the last month or so, was "Communication"...It was either lack of communication, or couldn't understand someone from the national line. Other than that, the truck worked out for what we needed, and although I wish it was cheaper, I know it's a business and you all have to make your money too. :)
Jeff W.Engine light was on One employee was yawning during entire visit Store is dimly lit and dirty
Robert G.No improvement needed.
Harold B.On site personnel was very helpful. The truck was ready when I got there and pick up and drop off were very easy.
Greg F.Made a reservation for a uhaul and upon arrival noticed that there was no one at the location despite it being during business hours. Called a number on the door for assistance. The person who answered tells me, “I've got 9 people here so you're just gonna have to wait.†A hour and a half goes by and we finally get the keys to the uhaul. A HOUR AND A HALF. The worst customer service ever. No apology. No let's make it right. Nothing. Then we get in the uhaul and the ENGINE LIGHT is ON. I was beyond irritated. This entire rental experience was the absolute worst and I wouldn't even think to waste my breathe to refer someone here.
Jordan B.Both ends of our Uhaul experience were very positive! We will be using Uhaul again!!
John C.We got the truck no problem had it a short time less than a hour he had down 3 hours not what we told the kid.then when it was returned he did not check it in right away. I had to call and tell him to check it back in. Because I got a text telling me what time it had to be back by. So our experiences at the different locations are not so good.
Gail V.No improvement needed. Young lady at the counter was very helpful since two of the 15' trucks had to have repairs. I still got my order taken care of and staff was helpful. I would recomend to friend. Thank You!
JOHN K.Extremely unorganized and unprofessional staff
Lance M.The app to check out the van is clunky. I'm in IT and find it difficult to use...I can't imagine what other people think.
Clinton M.My reservation was for 8:00 a.m. and had been confirmed for 8:00 a.m.; however, the property did not provide access to a key and did not open until 9:00 a.m. Staff did not acknowledge this whatsoever when I picked up the key and was actually on a personal call.
Jennifer E.The charge to my credit card was $40 more than my final recept on previous rental....unethical!
TIMOTHY L.This location......par for the course.
Lee W.Truck is in dire need of maintenance! Front end alignment, brakes, steering column, etc..
TIMOTHY L.It was easy and quick
Sehajpal S.Tell us where we can and can't drop the truck off
Dakota W.There were things broken in the truck, it wasn't clean, and it took forever to rent out in the rain. The Internet site was down... It was just a whole process that took hours and wasn't easy.
Shatoya F.This weekend was actually the second recent experience I've had with this location and I have nothing but positive thoughts about them. I love and much appreciate the ability to pick up and drop off in hours when the office is traditionally closed. Thank you!
Lisa B.We did our reservations with Greenwood south (near whiteland) but once we arrived we were told our reservation ended up going somewhere else in Greenwood with the same ownership. It wasn't in a convenient location as planned but it worked we had spoke to a person a week prior and they confirmed the Greenwood south location so I have no idea what happened. We were still able to get everything in our time frame luckily, truck was clean and price was reasonable.
Amber L.The hitch came off the ball during driving. The lock doesn't work properly.
Sayeed Z.The check engine light was on.
Samantha L.The shifter was a little sloppy and sounded like it could use a brake job sooner that later.. but the truck drove well and was clean.. thank you.. you make moving easier !
larry H.Inconvenient hours. Earlier pick up was 9:30 am.
scott B.Professional, friendly, clean
Michael B.Was texted that location closed early and could pick up online. Online showed no reservations, had to wait for an hour and 20 minutes before finally getting ahold of someone. I understand things come up but felt it shouldn't of taken that long to get ahold of someone. Next time I'll pay the little extra and rent a Penske.
Kavon S.The appliance dolly I requested was not in the truck at my 8 am pick-up. The location didn't open until 9:30, so I couldn't wait. That made my move significantly more difficult.
Rachael D.Great job by them
Richard C.Communication text messages were COMPLETELY UNACCEPTABLE (no content… just a “click hereâ€â€¦ when my location is changed?!?) and the 24/7 checkin process was COMPLETELY UNACCEPTABLE (I think I took a picture of my drivers license no less than 8 times). The facility and truck itself, though, was fine.
Tara W.I rented my truck at 12:30 pm on Saturday. It was returned about 8am on Sunday. I was told 24 hour rental and I was charged for 2 days. I requested a refund and was refused. I am a 64 year old single lady and this is a really poor way to treat a Senior citizen. I promise to share my bad experience with everyone I know. It is very disappointing.
tammy C.