Customer Reviews for Greenwich Hardware Company
(U-Haul Neighborhood Dealer)

1,023 reviews

205 Railroad Ave   Greenwich, CT 06830

(203) 987-6949

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(203) 987-6949

205 Railroad Ave
Greenwich, CT 06830

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck was extremely dirty on the inside. Seemed as if someone was using it for their daily vehicle and smoking cigarettes in it everyday, windows were filthy with soot!

Nyssa Nappari 
Rating:
5.0

Customer did not leave a comment.

laura Blair 
Rating:
5.0

Customer did not leave a comment.

KARIN MEISEL 
Rating:
4.0

The cargo box had muddy footprints in it and it leaked water into the cargo area. The truck was also incredibly bouncy, probably needs new shocks. Luckily, despite the leaks and bounciness, our possessions arrived undamaged.

Michael Flannery 
Rating:
5.0

Customer did not leave a comment.

Robert Chmiel 
Rating:
5.0

Customer did not leave a comment.

Alvin Morales 
Rating:
3.0

Very helpful young man. Got me to the right location to drop off the trailer.

Patricia Guerra 
Rating:
5.0

Yes everything is good service especially wilder a good person to help

WILMER COJITAMBO-MOROCHO 
Rating:
5.0

Customer did not leave a comment.

DANIEL CABRERA 
Rating:
5.0

Customer did not leave a comment.

Robert Costomiris 
Rating:
5.0

Customer did not leave a comment.

Rick Lutz 
Rating:
5.0

Customer did not leave a comment.

Robert Costomiris 
Rating:
5.0

They are the best! Unfortunately, when booked online some hall you get a call from one of the Uhaul central offices trying to push you to other locations i dont know why.

SILVONEY DOMINGUES 
Rating:
5.0

Customer did not leave a comment.

Carlos Perez 
Rating:
2.0

Being charged above quoted $. Many charges and credits to my credit card during check in not signed. Y me with an ultimate overcharge rental. They should not be representing your company because are a bunch of inept.

Sabato Mutone 
Rating:
5.0

Very good

LEONARDO CALVAR 
Rating:
5.0

Customer satisfaction is a very high priority at Greenwich Hardware Company 205 Railroad Ave Greenwich CT.

PETER CARLAFTES 
Rating:
1.0

Customer did not leave a comment.

David Pineda 
Rating:
5.0

Just keep up with the good work, awesome staff

LUIZ DIAS 
Rating:
5.0

Customer did not leave a comment.

John Heine 
Rating:
5.0

Customer did not leave a comment.

MANUEL ELISEA 
Rating:
5.0

Customer did not leave a comment.

Carrie Normington 
Rating:
2.0

Customer did not leave a comment.

Gary Harris 
Rating:
5.0

Customer did not leave a comment.

stephen lutar 
Rating:
5.0

Just keep up with the good work, awesome 👏

LUIZ DIAS 
Rating:
1.0

Customer did not leave a comment.

Michael Boughton 
Rating:
5.0

Aware about overnight parking ticket

aurelio asto 
Rating:
5.0

You guys were great. Truck was clean and the check-in and check out super easy... thank you

Efraim Roa 
Rating:
5.0

All the employees at the drop off point were great. Trey has a very good business sense

WILLIAM FRANO 
Rating:
5.0

best u-haul spot

Elizaveta Meleshchuk 
Rating:
5.0

Kindest, friendliest, most helpful experience. Thank you!

Aaron Griffiths 
Rating:
4.0

Customer did not leave a comment.

Marek Klobusicky 
Rating:
5.0

This is my second time using this location. Tray is always polite, kind and knowledgeable of the procedures and vehicles. Always a great experience at this location.

Tyra Swain 
Rating:
5.0

Customer did not leave a comment.

Dana Keith 
Rating:
5.0

Customer did not leave a comment.

Jose Torres 
Rating:
5.0

Customer did not leave a comment.

Melissa wynn 
Rating:
5.0

The location was closed, and the actual drop off spot was not clearly designated. The uhaul rep on the phone was very friendly, and gave me confidence when leaving the trailer.

Robert Pieper 
Rating:
5.0

I overestimated the amount of supplies we needed and the size of truck we needed. They were so helpful getting me set up and gave us a smaller truck, as needed. Everyone was super helpful and courteous. I highly recommend.

Margaret Knowlton 
Rating:
5.0

Customer did not leave a comment.

daniel camejo 
Rating:
5.0

Customer did not leave a comment.

Marcelo Bordon 
Rating:
5.0

Keep up the good job.

Luis Correa 
Rating:
5.0

It’s was easy. Knowledgeable staff. Efficient… to the point. Good advice. Thank you.

DAVID WILLKIE 
Rating:
5.0

Customer did not leave a comment.

WILLIAMI OWENS 
Rating:
1.0

The service agent tried to take photographs of my license with his personal phone. The trucks were not at the location.

Daniel Parsell 
Rating:
3.0

truck had no ac at all. vents blowing really hot air.

Richard Piper 
Rating:
3.0

I didn’t like the fact I was told I could rent it for $20 and somehow ended up with $106 bill

angela dipaola 
Rating:
5.0

Customer did not leave a comment.

MARCOS MORENO 
Rating:
3.0

Customer did not leave a comment.

Dusan Cuk 
Rating:
5.0

Customer did not leave a comment.

Ramon Carlo Santillan 
Rating:
4.0

Customer did not leave a comment.

Diogo franca 
Rating:
3.0

The location was tucked away behind buildings and filled with inventory. The small office shack amidst all the trucks ad trailers felt a little creepy. If I were alone and in the dark I would have felt a bit nervous. Fine for me but possibly not for everyone. It took me 25 min to drop off my trailer as I waited for the 2 people on site to finish helping one other customer pickup a trailer.

Robert Bysshe 
Rating:
5.0

Great people to work with and vehicle was perfect for our needs. Keep up the great work!

AIXA CAPOZZA 
Rating:
5.0

Staff was great, friendly, explained how our truck worked and how to return it later. Highly recommend.

Henry Lim 
Rating:
5.0

Customer did not leave a comment.

Anthony Ceruzzi 
Rating:
3.0

Customer did not leave a comment.

Michael Morganti 
Rating:
5.0

Customer did not leave a comment.

Jennifer Colindres 
Rating:
5.0

They were so knowledgeable to uhaul app and questions and answers

HENRY FISCHER 
Rating:
5.0

A/C needs to be repaired

Michael Singer 
Rating:
5.0

Excellent customer service

Peter GETZ 
Rating:
5.0

Awesome, just keep up with the good work 👏

LUIZ DIAS 
Rating:
5.0

Customer did not leave a comment.

matthew michaels 
Rating:
1.0

They need to communicate better with customer and not adding charges to the receipt without discussing first. The owner of this location is just plain dishonest. Definitely never renting a truck through this location

Temi Ajao 
Rating:
4.0

1 exception the seat would not stay in position It slid back and fourth - when braking it went forward when accelerating it slid back I did agree to use the truck this way as it was discussed with the sales person being it was a short trip it was ok with me - but safety wise it needs to be repaired

Thomas Vita 
Rating:
5.0

Customer did not leave a comment.

David Fish 
Rating:
3.0

Once again, U-Haul let me down in a big way. I reserved a van to take to Brooklyn New York and pick up some doors. The clerk actually rented it out moments before I arrived! He “upgraded“ me to an enormous truck that was not only very difficult to drive in the narrow streets of Brooklyn, but also relegated us to commercial-vehicle only roads that made my trip LONGER and thus more expensive. U-Haul, this is the second time you’ve let me down, and I’m never going to use your service again. Home Depot truck rentals all the way!

Joan Franzino 
Rating:
5.0

Great

CHRIS COCKERILL 
Rating:
3.0

Customer did not leave a comment.

Rodolfo Perez 
Rating:
3.0

I was given a unsafe vehicle

Rodolfo Perez 
Rating:
5.0

Customer did not leave a comment.

Anthony Rosales 
Rating:
5.0

Customer did not leave a comment.

JORGE MANZO 
Rating:
5.0

Customer did not leave a comment.

Amelia Menchaca 
Rating:
5.0

None

Rafial Llamas 
Rating:
5.0

Customer did not leave a comment.

SHELLEY KRING 
Rating:
3.0

Parking for return uhall vehicles is por.

Rafael De la cruz 
Rating:
5.0

Customer did not leave a comment.

Ross Zucker 
Rating:
5.0

Kevin was informative, friendly and helpful.

Ronald Romaniello 
Rating:
4.0

The gentleman was very helpful and friendly and the rental process was very easy

NANCY ONEILL 
Rating:
5.0

Customer did not leave a comment.

Matthew Kirmser 
Rating:
5.0

Fast and friendly service

Peter Blechner 
Rating:
2.0

First, the A/C not only didn't work, but even using the vent fan blew heated air. As it was 90 degrees the day I rented this was really not nice. When I returned the truck and told the agent, he said "Yeah, we know". Second I picked the truck up at one location, Greenwich Hardware on Railroad Avenue in Greenwich, CT, but when I returned it there they told me I needed to take it to a different location on Old Track Road. As I had someone coming to pick me up, this was a problem. Would have been nice if they'd told me when I picked it up.

Jim Hohorst 
Rating:
5.0

The service was truly off the charts Super efficient and friendly people too Incredible value as well $$ U-haul has had a massive make over I guess.. NOT a tired old company - modernized and relevant to the needs of the marketplace

phil mcintyre 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN RODRIGUEZ 
Rating:
3.0

Customer did not leave a comment.

ARTHUR BOWER 
Rating:
4.0

Customer did not leave a comment.

ERIC STEFAN 
Rating:
5.0

Staff very helpful, great company to deal with. Highly recommend, will go back.

BRETT DEUTSCH 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bunting 
Rating:
4.0

Customer did not leave a comment.

Megan Robinson 
Rating:
5.0

We returned the truck with a full tank of gas, and yet we were still charged for extra mileage. In my opinion, there should be a way to swap mileage and fuel.

Rocco Natale 
Rating:
5.0

This is the 3rd time I booked at this location. They are very easy to check in/out no fuss operation. Friendly!

Anthony Ranaldi 
Rating:
5.0

Customer did not leave a comment.

PERNELLD WILLIAMSON 
Rating:
5.0

Very friendly service, clearly explained details. Would definitely recommend this location.

Carl Vorder Bruegge 
Rating:
5.0

Customer did not leave a comment.

PERNELLD WILLIAMSON 
Rating:
5.0

Customer did not leave a comment.

Nancy Joan Heller 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO PAUL 
Rating:
5.0

Love Uhaul

Amparo Bahamon 
Rating:
5.0

Customer did not leave a comment.

NICOLE JONES 
Rating:
5.0

Customer did not leave a comment.

Mark Fudale 
Rating:
5.0

Customer did not leave a comment.

Karla May Pili 
Rating:
3.0

Customer did not leave a comment.

Peter Blechner 
Rating:
5.0

Customer did not leave a comment.

MANOLO zhunio 
No reviews have been submitted for this location.

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