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I tried to use the 'after hours' return through the U-Haul website and the service did not work. It could not confirm my location and I had to return the next morning.
We are in a health crisis. Dirty truck rentals are unacceptable!
Great and convenient wish the truck were cleaner. The people at Greenwich Hardware were livery helpful
The truck reeked of body odor. Absolutely horrible to experience.
I cannot thank Kevin enough for calling me when our truck size arrived a day earlier than needed. We were able to maintain our "well-timed" moving adventure which was critical. THANK YOU!
There was a sizable hole in the roof of the cargo area of the 10' truck I rented. If there had been rain in the forecast I would not have been able to accept this vehicle. This is in no way a bad reflection on Greenwich Hardware. Their customer service is excellent.
Had a leak in one tire. I did Advised prior to renting
I rented a 10" truck the cab was REALLY DIRTY - under the current pandemic situation it was not a comfortable experience. Luckily I purchased alcohol wipes and cleaned up the best I could but this was a hardship as I was pressed for time. Also a tire light was on - saying right front tire was under inflated - I accepted the truck anyway as I WAS PRESSED FOR TIME and it was the only truck there. I feel this is a UHaul issue NOT Greenwich Hardware. I am a repeat customer and I have never experienced either of these issues in the past.
Easy peasy. Great van!
excellent service
The dealer was very professional and nice to work with. The van was in excellent condition and the rate that was changed was very reasonable. A very good experience. Thank you.
Help with the Parking the truck when returning would be helpful
The process was seamless and the folk at Greenwich Hardware were a delight to deal with.
Everything was great, thank you!
I always thought renting a van would be so stressful and complicated, but that is NOT the case. I continue to be so impressed with U-Haul. From the people that work there to the easy pick up of the vehicles to the vehicles themselves - absolutely fantastic. Highly recommend. 10/10.
The battery died on us and so needed roadside assistance.... the mechanic recommended we keep the engine running after it was re-started due to the worry of the truck needing another jump start! I kept the engine running all the time from loading, unloading until drop off!! I think I ended up using at least a half a tank of gas extra than needed.... this was annoying but it needed to be done so I could finish my move.
Excellent company
Great experience
The men at the store are so friendly and kind!
Always love the guys at Greenwich Harware:)
The van was very dirty on the outside and window were also very dirty. I cleaned the windows whe. I got it home. The persons working were reasonably nice and informative about vehicle operations.
The check oil light was on when I picked it up.i was quoted $330 including the mileage I put in and was charged $461. When asking the employee and manager to explain the breakdown they were so rude and nasty. I feel I was overcharged and I will never use this location again and I have two friends in Greenwich moving this month.
Whole experience was very good, good customer service, clean truck, and easy contract process, will use them again definitely
everything was perfect.
When my UHaul was returned I was charged for returning the van after hours, but I returned it well before my due date. The matter was well taken care of.
I love the location of where I pick up my rentals. Greenwich Hardware is great. Love them. Uhaul itself I don't love as much. The website is clunky and hard to use. I was charged an “after hours†fee even though I returned my van during business hours. Lots of other little fees tacked as well. Uhaul is annoying. Those things should be disclosed.
Parking sucks around it
Just keep up the good work
Someone from UHaul needs to call me immediately at 203-858-7528. I will no longer put up with the abuse and filthy equipement from Valencio at this location and I want a refund from the UNAUTHORIZED charges he put on my charge card and admitted to doing! If I do not hear from someone promptly -- I will have American Express cancel all payments to UHaul.
Had trouble with the UHaul moving supplies order not transferring to Greenwich Hardware. So UHaul - please credit as moving supply order items were never obtained.
Everyone was friendly and helpful
Easy to handle - easy pick up and return. Perfectly happy experience!
Very easy pickup and drop-off. Friendly customer service and assistance.
The staff was very helpful and explained the details regarding the drop-off thoroughly.
Very good service and fast AAA×
What a smooth and pleasant experience! The van was ready and waiting at 8AM and was perfect for the job we needed to do.
The man who assigns the truck acted very agitated and like we were bothering him. The place is small & cramped-- wouldn't recommend.
Efficient and cooperative. Friendly neighborly and helpful. Tnx
we booked a pick up from Greenwhich, then got a call 20 minutes later that they do not have trucks there. We got sent to Port Chester location. This added to our mileage costs as this was a further drive from our locations. Drop off took almost a half an hour for them to find the reservation, and then we got hit with a $20 service fee for not using a mobile check out.
Convenient location but a 30 minute wait to pickup the vehicle.
Had I known better, I would have called ahead to confirm that my truck was in the right location. I arrived only to be told the truck was in Port Chester (10 minutes away) When I drove to Port Chester, they told me the truck was “on the way†being driven from a “remote location.†Bottom line, this was my first and last Uhaul experience.
Awesome service.
Better service. I spoke with a gentleman to book a 7am 24/7 pick up and when I got to the location I couldn't pick it up. They had reserved the truck for pick up with an agent, they don't open till 8am. WHY was I booked for 7am pick up with an agent when they don't open till 8am? I called customer service, 1st person said they can't help me and had me transferred, once transferred, I was told there was nothing I can do until they opened at 8am and they were not sure why that had happened. I insisted there had to be something she could do and that it was unacceptable, she kept saying sorry and that all I could do was wait. I made her transfer me to a manager, who was amazing and changed the reservation to 24/7 pick up. Why did I have to nag to be helped? Why did I have to force them to help me? And why was “no†and “I can't†said too many times when it was something that could be done when I had to force help? No wonder this location has terrible reviews, I took a chance and wanted to believe they would be better than that. Oh also, when I first called to reserve the truck, I didn't feel confident that he put in the right information so I called back later, talked to someone else to confirm the pick up information and he said it was all good and set. They were both wrong.
Customer care is thorough and friendly
The trailer leaked my furniture got wet The drop off location was closed tried to call them no answer so I had to go out of my to drop the trailer off
When I rented the vehicle online at 12 noon and picked up at 12:30 I thought I had it for 24 hours I was told that it must be back by 5:30 that evening or 830 the next morning. I was surprised I did not have it available to me till 12 o'clock the next day.
We dropped off after hours and there wasn't a parking spot available. We had to squeeze into a spot that was not big enough for the truck. The next day we were charged a $25 cleaning fee for not folding all the blankets. Really ridiculous given they need to be cleaned, folded and bagged by uhaul for the next customer. The truck was left cleaned and spotless.
Extremely convenient location for me, and very helpful staff
Drop off/ return was very easy.
You're already doing an excellent job
Wash the windows inside and out. Looks like they hadn't been done in months and I had to do it myself when I got home. Definitely a hazard.
