Comentarios del cliente para Greenwich Hardware Company

What a smooth and pleasant experience! The van was ready and waiting at 8AM and was perfect for the job we needed to do.

The man who assigns the truck acted very agitated and like we were bothering him. The place is small & cramped-- wouldn't recommend.

Efficient and cooperative. Friendly neighborly and helpful. Tnx

we booked a pick up from Greenwhich, then got a call 20 minutes later that they do not have trucks there. We got sent to Port Chester location. This added to our mileage costs as this was a further drive from our locations. Drop off took almost a half an hour for them to find the reservation, and then we got hit with a $20 service fee for not using a mobile check out.

Convenient location but a 30 minute wait to pickup the vehicle.

Had I known better, I would have called ahead to confirm that my truck was in the right location. I arrived only to be told the truck was in Port Chester (10 minutes away) When I drove to Port Chester, they told me the truck was “on the way” being driven from a “remote location.” Bottom line, this was my first and last Uhaul experience.

Awesome service.

Better service. I spoke with a gentleman to book a 7am 24/7 pick up and when I got to the location I couldn’t pick it up. They had reserved the truck for pick up with an agent, they don’t open till 8am. WHY was I booked for 7am pick up with an agent when they don’t open till 8am? I called customer service, 1st person said they can’t help me and had me transferred, once transferred, I was told there was nothing I can do until they opened at 8am and they were not sure why that had happened. I insisted there had to be something she could do and that it was unacceptable, she kept saying sorry and that all I could do was wait. I made her transfer me to a manager, who was amazing and changed the reservation to 24/7 pick up. Why did I have to nag to be helped? Why did I have to force them to help me? And why was “no” and “I can’t” said too many times when it was something that could be done when I had to force help? No wonder this location has terrible reviews, I took a chance and wanted to believe they would be better than that. Oh also, when I first called to reserve the truck, I didn’t feel confident that he put in the right information so I called back later, talked to someone else to confirm the pick up information and he said it was all good and set. They were both wrong.

Customer care is thorough and friendly

The trailer leaked my furniture got wet The drop off location was closed tried to call them no answer so I had to go out of my to drop the trailer off

When I rented the vehicle online at 12 noon and picked up at 12:30 I thought I had it for 24 hours I was told that it must be back by 5:30 that evening or 830 the next morning. I was surprised I did not have it available to me till 12 o'clock the next day.

We dropped off after hours and there wasn’t a parking spot available. We had to squeeze into a spot that was not big enough for the truck. The next day we were charged a $25 cleaning fee for not folding all the blankets. Really ridiculous given they need to be cleaned, folded and bagged by uhaul for the next customer. The truck was left cleaned and spotless.

Extremely convenient location for me, and very helpful staff

Drop off/ return was very easy.

You're already doing an excellent job

Wash the windows inside and out. Looks like they hadn't been done in months and I had to do it myself when I got home. Definitely a hazard.

Everything fine.

Nothing. Thank you.

yard personnel were very helpful and enabled me to extract the 6x12 trailer from a tight spot easily.

It was a terrible experience overall! The truck was initially not available and the staff at the store had no interest in resolving the situation. And then no one picks up at the 1-800 number! It’s terrible!

The rep from the Greenwich location informed me we can change the drop-off location in which he changed it so that I can drop it off where I would like in the area (instead of the Patterson, NY location I originally had). I asked if Danbury, CT was applicable and he said yes. I had two other people hear him tell me this. So, I go to drop it off at 75 Division Street in Danbury, CT in which the lady informs me that this is not the correct location and that if I leave it there, I will be charged a significant fee. I explained the situation and she did not seem to want to hear it - she was incredibly rude and had no desire to help saying that she was leaving (believe me, I understand when its the end of your shift after a long day and wanting to go home, but there is a way to handle it). The woman from the Danbury location tells me to call a 1-800 # where I spoke with a customer service representative. This representative apparently did not want to deal with the situation either and transfers me in which I receive a message saying to call back during business hours and then receive a dial tone. In order to avoid the significant fee that the Danbury rep told me about, and since I could not speak with anyone, I had no other choice but to bring it back to the Patterson location, now using more gas and putting more miles on the vehicle. I then receive another fee which I'm assuming is due to the overuse of gas and mileage. I am incredibly frustrated and overall had a TERRIBLE experience with UHaul. I would not recommend!

Had another pickup location due to poorly timed construction.

Check out was slow. Done on cell phone by clerk. He says Uhaul keeps changing the software and that slows things down. People were very nice, though.

The Uhaul smelled very badly, unless you like the smell of a petting zoo. In that case, it might have been comforting. It was also very dirty with animal hair, remnants I can only assume from the menagerie. It was delivered from a Uhaul place to my hardware store. I love the hardware store I picked it up from, they were organized and efficient. They were unaware the truck was delivered to them smelling like goats.

We were very impressed!! Thank you

Robert of Greenwich Hardware helped me. He. Could not have been nicer or more accommodating. Terrific guy! We will definitely patronize Greenwich Hardware again, for Uhaul and hardware requirements.

The location was the best one I've been to

Tre was an absolute ANGEL. He kept in contact with me the whole time. He arranged for us to have a closer pick up to my home. He went over EVERYTHING step by step. If it had not of been for him this whole move would have been a disaster!! THANK YOU TRE!!!!!

This UHaul rental site is really a subsidiary of the hardware store. Both are clean, well-run and efficient. I've no complaints. I called a couple of days before to set up the appiontment, used the rental van for a few hours, and returned it. Painlessly. Highly recommended. Alfred J. Padilla, M.D.

Everyone was super nice and helpful! Reservations were easy to be made on line!

The location was not prepared to rent out the scheduled truck. It seems like Uhaul did not inform this location of my order

Convenient but disorganized

Construction around building, had to call and was told to go to another location another 10 minutes away. Luckily the people at the other location were nice.

The vehicle needs to be cleaned, the windshield was cracked, and the vehicle shorted out. The vehicle should have been serviced before it was set out to be leased.

Excellent and efficient service. highly recommend this location. Staff were verymprofessional

Spray the van cause it smelled like animals where packed in it despite it beings a brand new vehicle. Nothing else wrong just the smell

the process was so easy! thank you

Don't know how anything could be improved. They were very helpful in scheduling truck at the time I needed. They were courteous no problems at all.

Great Experience

Good cs specially from “Jhon”

Just keep up the good work