Customer Reviews for Greenleaf Express Inc
(Distribuidor de U-Haul del vecindario)

151 comentarios

8311 US Hwy 127   Addison, MI 49220

(517) 547-5762

Location Hours

  • Lun. - vie.: 9 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 7 p. m.

Services at this Location:

Contáctanos

(517) 547-5762

8311 US Hwy 127
Addison, MI 49220

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BRANDYJEAN G. 
Clasificación:
4.0

Nice friendly

MICHAEL J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Micheallester Y. 
Clasificación:
5.0

The trailer needs the lights worked on. This is not a reflection of the rental location or the people there it is UHaul's equipment and should be rotated and repaired on a regular schedule. The folks at Greenleaf Express were wonderful and helpful. I didn't have the right connector and a guy that just happened to be in there let me borrow his. Great people.

MARYJO P. 
Clasificación:
2.0

No visible signage. Only knew it was a U-Haul outlet was the few trailers parked in rear of lot. Missed it driving by, had to turn around. Time to check out was long - waiting for computer inputs. Storage lot is muddy, large pot holes. Had to dodge large trucks.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia K. 
Clasificación:
5.0

Very good customer service!!

Amy D. 
Clasificación:
3.0

3 of 4 tires were brand new 1 was weather checked/dry rotted

Peter L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELLMARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
1.0

very very slow service

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRITTANY HANNAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

Have the truck available at the location I requested especially since it had the $50 guarantee and not make me drive an extra half hour. I then got to the location and was told 24/7 and it was not. They also did not have the appliance dolly I had ordered. I was than charged for one way instead of a day truck. However the did give me enough miles so I didn't get charged per mile

SHERYL LYNN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thom W. 
Clasificación:
5.0

The only problem I had, was the telephone number on the website was wrong for this location.

Thomas R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy W. 
Clasificación:
4.0

Don't screw them over like you did me.

Lenny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORINDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve T. 
Clasificación:
4.0

The hours at this location are great and the employee was friendly and helpful. I intend to use this location for trailer rental services again. Everything was fine but it was a bit more "do it yourself" than some U-Haul locations. I had to unhook and remove the trailer by myself. It was not a problem but would have been nice to have it done for me.

CJ Keller S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldpatrick F. 
Clasificación:
5.0

Very easy to reserve online . Equipment was ready and available upon my arrival. Courtesy staff was also very friendly and knowledgeable!!

Sheryl M. 
Clasificación:
5.0

Very helpful staff

Mark T. 
Clasificación:
3.0

Equipment was frozen into ground and ice mud everywhere in lot. I was still extremely grateful for the trailer!!!! Check out was bit long.

Keith N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue E. 
Clasificación:
5.0

Well we could talk about your 26 foot truck whose bright idea was it to shorten the pull out ramp do they even know how hard it is to push something up a ramp that steep that is another thing that is very poor customer service just to save a few bucks on the Length of the ramp I probably will not rent another one of those until it changes

Ronald K. 
Clasificación:
1.0

Hds no supplies and no help, staff did not even know what size hitch ball the trailers required. Coupler was defective and wouldn't go fully on the ball, ended up damaging the bumper of my truck because of it. Had to walk through 3" of slush to even get to the trailer.

Steven M. 
Clasificación:
2.0

More help at location in bad weather.

Kent T. 
Clasificación:
5.0

To return my U-Haul was less than 20 minutes they were very helpful they took care of everything and I was out the door

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Markwilliam H. 
Clasificación:
4.0

The tongue weight on the trailers is so much that it is hard to lift the unit to place on ball. I would recommend a stand or something that would make it easier to get hooked up. It is hard for a single individual to accomplish the hitching on the vehicle.

Don G. 
Clasificación:
1.0

Told to go out back and hook up then come back for me to check it out. My Car to Trailer pig tail would not fit into my new 2019 Buick! Do you have any that I can buy? She said , just go back and take one of a trailer? I explained to her that the problem was my “ pigtail” . She then showed me a wire bundle. No, that is not what I need. I needed the trailer, told her I would go to Jackson to get a pigtail hookup. She said nothing and I drove away.. no lights. We live in the country so I was not concerned. My wife was, but ?I was not. We decided to go to Adrian as there are multiple Uhaul dealers. We stopped at a Uhaul dealer on Maumee . They did not have a pigtail, but this location was dirty and NOT representative of most Uhaul facilities! By now, ?I am rather testy! I stopped at a an O'Reilly and found what I needed, hanging on a rack for $21!! Why do Uhaul dealers NOT carry this essential item?? I most likely was NOT the first to have this problem! The lady at Greenleaf was very pleasant and as helpful as she was possible. This is a gas station, connivence store and snack shop along with a phone that rang!! She was alone!! Unacceptable customer service, knowledge of those taking care of customers and not enough staff to connect the trailer and assist in issues like I had! Plus, the area where the trailers are stored is a m7d bowl, luckily it was not raining! Your 5X9 motorcycle trailer is WONDERFUL!! I returned the trailer to Bee Line Uhaul in Port Orange, Fl. This place is on the ball! I hardly had the car in park and the attendant was there unhooking. Friendly, courteous and thanked me for using Uhaul!! They get my 5 star award!

Larry T. 
Clasificación:
5.0

Need to check the vehicle Beyond right turn left turn flashers working brake lights working because once you're on the road you do not realize it until somebody tells you when you're driving that you have no lights on the back

JANEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur T. 
Clasificación:
3.0

Fix the internet there make it faster. I had to scan my dl 7 times during the 1hr and 15min wait after already reserved you need to tell people when you change your policy! I see it as a bait and switch!

RUSSELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
3.0

Trailer was filthy inside and out. Gas station attendant is too busy to devote proper time to renting trailers.

STEVEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
3.0

A two-day rental on a small trailer for $150 is way too much. Also, stop renting heavy trailers without a tongue jack/stand. I would not have rented had I known you really went on the cheap with a standard part of all trailers and farm equipment. Parking lot full of huge mud puddles.

Steven H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

Make sure you have the size truck your customer made reservation for.

Gary T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

less computer or phone information and more at pick up point. confusing and stopped before final steps. once logged on again then got conf #. truck worked great.

chris B. 
Clasificación:
3.0

The staff at the drop off was overwhelmed. Running the counter of a BP gas station/convenience store and UHaul facility was too much. Maybe consider more help on busy (college is out weekend) times.

Daniel B. 
Clasificación:
5.0

staff on duty was helpful and had a great attitude check in was prompt and trouble free!!

mike P. 
Clasificación:
5.0

Second time I've dropped a truck off there,was in and out in less than ten minutes. Personal have been exceptional both times. Great location,excellent FIVE STAR!!!!!!!!

ROBERT S. 
Clasificación:
3.0

Although the lady who checked me out was nice, she did not clarify how many miles was needed for the trip which resulted in extra charges when turning in the vehicle.

Greg K. 
Clasificación:
2.0

Clerk did not know how to do rentals. Left blinker/brake light did not work, but we didn't know it when we left, as they did not have an adapter available, so we had to tow without lights to a hardware to buy an adapter. Not a great experience. We spent 25 minutes getting this rental, with an online reservation!

KELLY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

william W. 
Clasificación:
3.0

get them out and help when you come in and drop it off

jeffrey P. 
Clasificación:
3.0

The trailer was full of mud when I picked it up and they called me approximately 2 hours and 15 minutes after my return time stating it was late,the trailer had been there since 11pm the night it was rented.

Dale William E. 
Clasificación:
1.0

Picking up the trailer it was given to someone else took me 2 extra hours of driving I reserved it went to lunch and my reserved trailer was given to another person! Drop off location extremely nice

dan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

Friendly agent, paperwork ready.

James B. 
Clasificación:
4.0

Site was not familiar with app

andy V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent I. 
Clasificación:
3.0

Employees were not trained on how to even set up a contract, it took 2 hours to check out when we had already done it online. It took so long that I missed the event I was making the trip out for in the first place. Very disgusted will never recommend u haul to anyone. I will be taking my money elsewhere and making sure everyone I know does too. Original online contract was for $28.00 but when we got to the pickup location the teller told us it was $60 because we paid in cash and we found out later that she put us in for 2 days instead of one. Called customer service because the insurance was also not put on like we wanted and we had to turn around after driving 30 miles to go back to original location to add insurance. Then it took them at least 5 different contract attempts to get it right and even had to call their representative because they couldn't figure it out. I think it's rediculous that the customer service rep could not just add insurance over the phone or at another location so we wouldn't have had to turn around. Plus one if the tires on the trailer was in very poor condition we we're lucky to make it to our destination. The rubber is literally peeling off!

Russell B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
2.0

There was only 1 girl and we had to keep waiting while she handled customers pumping gas. She did the mileage incorrect. We were told we would get 1 month free storage and she nothing about it. Did not get our storage unit.

Shelley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold J. 
Clasificación:
1.0

talked to uhaul on phone the worst customer service ,,said i was lying about my pickup spot,,,then hung up on me!!!!!

ROBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS R. 
Clasificación:
3.0

The back tail light was not working. Told the person wking when i dropped it off. He had no clue on anything related to uhaul rentals. Hoping he passed on the info to manager.

callandra H. 
Clasificación:
4.0

Two marker lights was burn out.door was stiff hard to open

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

I had done the express check out online before I went to pick the trailer up since it was suppose to save time. It took an hour to complete everything when I got there because the uhaul computer wasn't working right. The ladies helping me were great- it wasn't their fault and had trouble getting help with the problem.

Jodi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

It was great being able to return the UHaul truck to a convenient location once we had emptied the contents, replaced the fuel and swept it out. The one-way return saved us a lot of time and extra expense. Associates were really helpful and expedient.

William C. 
Clasificación:
3.0

Clerk really wasn't trained well enough, it took far too much time and she didn't go out to check the trailer for existing damage or show us which trailer to take we had to search for the trailer ourselves.

Gina S. 
Clasificación:
5.0

Veronica went over and beyond to make sure the size truck I wanted was there for pick up as promised.

cindy P. 
Clasificación:
2.0

Was closed at 9pm, I got there at 905 pm.

GEORGIA D. 
Clasificación:
3.0

The staff were friendly and helpful. The location was a gas station, so they were busy with others at the same time. I was not happy that 1. I called the U-Haul number given online all day long with no answer. I finally reached a person when I called the gas station. 2. The end door had problem. Had to rig it to not get stuck. 3. Wiper blade bent.

Chris L. 
Clasificación:
3.0

I did everything online including preregister. called and confirmed next day. Got to Greenleaf and they said they didn't have dollys then they found them Only other thing is they charged me fir moving blankets ($5.00) that I did not order or receive. Did like having a location near my move.

David H. 
Clasificación:
3.0

I was supposed to pick up my truck here and when I showed up it was not there. I had to waste time and go to Jonesville to pick up the truck. I was however happy with the workers and how they handled the situation.

joe C. 
Clasificación:
4.0

Drop off was excellent, very easy and fast.

Randy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kirk G. 
Clasificación:
5.0

So helpful, and it smelled good (shares space with Subway)!! :)

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph W. 
Clasificación:
1.0

I reserved an auto transport with much difficulty on the phone the night prior. And call in the AM to arrange pick to find none available in my area. Agreed to pick up at this location and to my surprise the pick up location was a gas understaffed gas station the trailer was still hooked up to a large box truck and buried in 18” of snow. The station attendant could not leave the building to unhook the unit for she was the only person there. After getting the truck and trailer unstuck and moved out of the snow I had to unhook and move the truck back so that I could hook to my truck. Removing 18” of snow from the trailer to make sure the straps were intact all before I could proceed with my day. I tended the unit for 2 days but only used it for 1 day but that's ok the Battle Creek location was unaware of me bringing this unit in but was vary good and came out to inspect it and receive the unit in I have lived in Michigan my whole life I understand snow storms happen but if you can plow you gas station out so you customers cas get gas and coffee you can finish the job and plow out the equipment you are renting to your customers. And have enough staff to assist so they don't have to do your job. I was not wearing snow boot so after all that I then had to drive all day with wet shoes and socks Not happy

KEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorman P. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeff D. 
Clasificación:
2.0

This location was a new dealer. She was very professional and apologetic while trying to navigate thru the check out process. Im not exactly sure what the issue was but took us nearly a full hour or better to finally leave with truck with a loooooooong night ahead. To the last question I answered neutral. Think it was a training issue out of her control.

DANIEL W. 
Clasificación:
1.0

Continued. Previous sent by a wrong touch!!! I drove back to the store front and told her .I could not check the lights alone. She came out, verified my actions and walked back in. This lady NEEDS help, unless they do not rent Uhaul any longer!!

Larry T. 
Clasificación:
1.0

The personnel didn't seem to know how to do anything. I had prepaid online, but they kept getting some sort of error message on their computer every time they tried to get me checked out. Took quite a while before they figured it out.

Ralph Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy C. 
Clasificación:
1.0

A: the tongue on the 1st trailer needs replaced. The woman kept insisting our ball was the wrong size. My husband is a heavy-equipment operator/truck-driver. He's qualified to make the statement that there's something wrong with the trailer hitch. B: took over an hour to get a trailer and we had reserved one because we didn't have much time. C: we were quoted $29.99 for 24 hours. D: returned the trailer at 22 hours and was told "that will be $45.99". w.h.y? "Because there was a blanket/dolly on there." We never asked for or used the blanket or dolly. It was just in the corner and we were LATE getting out of the parking lot yesterday. E: took 45 minutes to return the stupid thing and she argued and argued trying to get an extra $15. Seriously? Oh...and the trailer that needs the hitch fixed is still sitting in the same spot. It needs fixed. It will come off of someone's hitch and possibly hurt somebody. It was not our ball...we carry several different sizes and we had the correct size. We will not ever use that u-haul location again. My husband is perturbed ... and he gets around and if someone needs a trailer, he will quietly suggest you use somewhere else. Sorry. Day 1 ... could be a bad day. Day 2 ... it's a pattern of shady business.

james E. 
No se han enviado comentarios para esta ubicación.

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