Good service great people everything is good I so happy for serviceCARLOS RENE C.
Customer Reviews for Green Cellular Inc
(Distribuidor de U-Haul del vecindario)
Salinas, CA 93905
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 7 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 9:30 a. m. - 6 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
U-HAUL need to oversee customer service in Santa Cruz and stay updated. Felton office staff was nice/friendly. My reservation got changed to the Felton office but they did not have the 20'truck available like my text said. We had to drive to Salinas 2 hours out of our way roundtrip. Very stressful, but the staff was wonderful.ANNA P.
Vehicles dirty on the outsideMANUEL E.
Found a nail in the tire. 9 lbs of air in the tire. Should never have sent out this vehicle.SCOTT A.
El cliente no dejó un comentario.MARISA B.
El cliente no dejó un comentario.ALDWIN C.
Estimated mileage was 30 and we only went 17 miles. Money was not deducted, instead charged the 30 miles . Home Depot does not charge you for the estimated miles but charges only miles used. I will be taking my business to Home Depot when renting a truck as I will need to rent another truck in 2 months to complete our move to our new house. Also too, reserved cargo van at another location before going to Green Cellular. Reservation was booked and advised to come back later at 11:30am as the rental is expected at 11:15am. Agent advised she would. All if any delays or changes. No call was made as I arrived at 12:30 and the agent advised the cargo van was not returned yet. I figured since I received no call, my reservation would be ready. Nope, that didn't happened. No apologies for not calling. Tried to help with another reservation but at another location about 20 to 25 miles away. Charging by the mile, why would I do that. I would not use Uhaul again. I will take my business back to Home Depot.LARRY L.
The employees were kind and polite. The truck was better than expected. No problems here at this place.ARTURO M.
El cliente no dejó un comentario.Xuan L.
El cliente no dejó un comentario.JESSICA S.
El cliente no dejó un comentario.Rogelio T.
El cliente no dejó un comentario.Adalberto G.
Ensure that all equipment is ready as specified in the order, I was missing dollies and this set my move back 1 dayGoonasagrie N.
El cliente no dejó un comentario.Maricruz F.
Update and fix the trucksAriana P.
El cliente no dejó un comentario.JOSEPH D.
El cliente no dejó un comentario.OSCAR H.
El cliente no dejó un comentario.Gregory A.
El cliente no dejó un comentario.DARIN W.
El cliente no dejó un comentario.Brandon S.
El cliente no dejó un comentario.BRIAN V.
I reserved to rent the dollies and the furniture pads online, but they were supposedly not included when I picked up the truck. I didn't get a chance to add them on to my reservation because the employee said she would have to redo the transaction. I found it strange that she couldn't just add to my reservation without some sort of difficulty.MELISSA B.
El cliente no dejó un comentario.HECTOR G.
First off upon pick up of our rental the establishment's uhaul office smelled like cigarettes so badly we couldn't breathe! It was dirty, grimy, unkept. The uhaul was dirty, not cleaned, minimal fuel was left. When we selected our return location at the time of pick up, we chose a Shell gas station with the representative that gave us the uhaul. The Shell gas station accepted uhaul returns which was what was listed in your system. When we returned the uhaul @ the Shell gas station they didn't take uhaul returns any longer! The sent us to another location. The next location was a seedy looking gas station that supposedly took returns. The woman inside told us â€œjust leave me your keysâ€. We asked if she would provide paperwork, she replied â€œnoâ€. We didn't trust this woman nor leaving it in someone's hands @ this drop off center. We had to drive to a 3rd uhaul drop off area to finally return the uhaul in order to receive the proper paperwork for our records of the return. Your system charged us an extra day when our contract clearly stated we were due to drop off the next day. Thankfully the representative was able to rectify the extra day charge after we showed him our original contract! We were early one day on our return. Thankfully this location had a representative that was very helpful he gave us the proper documentation of our return. We didn't want to simply leave it without proof we returned it in the same condition as we received it. Overall Uhaul has horrible neighborhoods for pick up & drop off! We felt unsafe and very inconvenienced having to drive to 3 locations in order to finally return the uhaul safely, properly. Uhaul had horrible communication! Horrible locations for returns & these locations were not updated in your system as to whether or not they took returns! We will NEVER use uhaul ever again!MARIO C.
El cliente no dejó un comentario.DAISY E.
Truck was filthy dirty could not see through windows or mirrors, was forced to rent from this business because while on my way to pickup the truck I reserved I received a call from scheduling saying the truck I reserved was no longer there,Jeff P.
Excellent serviceMIGUEL T.
They didn't have all the items we reserved with our truck, but the customer service was fine enough and they had our truck clean and ready to go.ROBERT F.
Excellent professionalism and kindness! Such hospitality hardly rivaled! Sincerely SabrinaSABRINA F.
The staff was very professional and friendly. It was very easy to return the trailer.BRIELLE B.
El cliente no dejó un comentario.julie M.
This was over an hour away from my home to pick up. It would be nicer to be able to get a vehicle closer to a starting location.Tyler B.
El cliente no dejó un comentario.CHARLIE H.
Explane the rules and more information.SERGIO V.
This location always has the best customer service.. it out of the area where i would normaly lease however i visit this location because the customer service is outstanding...Kudos!! on your amazing CR!MARIA R.
They charged me a deposit, car was not ready, they took to long, and deposit by has not being refunded it's been two days already, got charge nsurance fee which I didn't wantZandra M.
El cliente no dejó un comentario.Patrick E.
El cliente no dejó un comentario.SARAH H.
Friendly, knowledgeable, and helpful in providing a clean and new pickup. Would definitely recommend!EDITH F.
El cliente no dejó un comentario.RICHARD J.
Overall, the location was good. The truck was easy to access and in good condition. Only complaint is that I ordered furniture pads and a furniture dolly, however, they were not in the truck. Since I was picking up the truck via the mobile check in and the location was not open for another few hours, I was not able to get those items. That being said, it was resolved at a later time and those items were refunded.Samuel P.
My card has been charged without my authorization I was lied to about the charges. I moved back in February and now in April my card is charged without me permission someone need to call me and refund me back my money.Aundrea E.
This is for the overall U-Haul corporation, not Green Cellular Inc: Please don't call the customer a few hours before they're supposed to pick up a truck and divert them to a location over an hour from the original pick up location. This was very disruptive and caused a lot of unnecessary stress.Daniel T.
El cliente no dejó un comentario.JUAN B.
Understanding your customer needs would help you give good customer service.CARLOS P.
El cliente no dejó un comentario.Inez C.
The woman who helped with the return was polite, prepared and handled this beautifully.Eric G.
El cliente no dejó un comentario.ANDY G.
If they are renting a tow dolly, they need to have somebody there to help hook it up. Was told one price, had to pay more. When I returned it I had to disconnect it myself. The hours of operation do not coincide with the sign out front.RICHARD S.
El cliente no dejó un comentario.HÃ©ctor C.
The equipment was barely maintained. The exterior was dirty, The interior was well cleaned however. It was a OK experienceGreg Q.
I reserved a 10 ft truck for 12/31. Picked up at 10:39 am and dropped off between 530 pm and 6 pm the same day. I was charged 2 for extra days and my account showed as if I had returned the truck on 1/2 @ 10:08 pm. Very unsatisfied and this is fraudulent on the part of the business I picked up and dropped off the truck at. In know way was I notified that in order to make sure that I would not be charged for extra day I would need to return the truck before closing since they would be closed the next day. If this is not resolved I will be contacting my bank to report this fraudulent charge and file a complaint with bbb.Elvira A.
El cliente no dejó un comentario.Patricia W.
El cliente no dejó un comentario.BERTA M.
My comment pertains to the mobile app - I rent at least 4 trucks a month nationwide. I make a reservation on the app and then get a call that â€œthat store can't do mobile pickup or truck isn't availableâ€ On this rental I wanted the truck at 8am to go make a delivery, get a phone call that I have to wait until the store opens at 9:30am to get the truck and it's the closest truck to me so is what it is. I show up and tell him I have a reservation - dude looks at me funny and says â€œ your suppose to do mobile pickup?!?â€ But he is nice and helps me Time for the keys â€œ well with mobile pickup we leave them outside for customers in a lock boxâ€ You mean to tell me I could have made an online delivery!!! I thanked him for being set up for mobile pickups but pray U-Haul gets info straight soonSean O.
Very good rental!CHARLES B.
El cliente no dejó un comentario.JAMIE D.
El cliente no dejó un comentario.MaryLou C.
Was the first time I used this location and will use again, very quick in and out service.DEBRA R.
The moving truck was not cleaned and the vehicle was very rough to drive. i drove 10 hours with the truck shaking the whole drip as if i was on a bumpy dirt road the whole way. Ended up having to stop multiple times because of the shaking causing nausea. The vehicle needs to be inspected. id like to request a refund or partial refundNATHENIAL H.
El cliente no dejó un comentario.Matt P.
Super friendly and helpful service. Great prices. Thank you so much!!Cesar G.
El cliente no dejó un comentario.David B.
Everything was perfect but this not where I planned to pick up my equipment.Jose H.
Customer service was very good. Couldn't ask for nothing more.VANTONIO F.
Nothing both associates at this location we great they made a stressful situation very easy to work with !timothy W.
Great service and quickJeffrey J.
It was perfect thank youamy T.
Staff is friendly and helpfulDARROLL L.
Great service Friendly staff Clean vehicleDebbie C.
El cliente no dejó un comentario.amy S.
Was told I could get $813 credit if I towed a trailer from Las Vegas to El Paso Texas did my part and have not received any money check or credit to my Account it been 1week I'm not happy with the serviceKelvin J.
El cliente no dejó un comentario.David L.
We requested 2 doz blankets and were only able to get 4 blankets! This is the second time this has happened.Todd M.
This location was great, and the staff very friendly and helpful. I was disappointed by the online system . I reserved a truck online , had a confirmation email, but it couldn't be found and no trucks were available. The woman at the Reservation Ave. uhaul in Marina was rude!Kevin M.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Jenelle R.
Everything perfect thanksFELIX C.
El cliente no dejó un comentario.JUAN M.
The local agent was terrific, but they had to overcome a completely incompetent and horrible UHaul national system. My reservation was for a round-trip from Monterey to El Dorado Hills for about $104. However when the local agent called it up it only had 1 day and 30 mils, so the total estimate for over $400. I tried to call customer service, but after waiting 10-15 minutes several times was disconnected. Luckily, the local agents were able to contact corporate and work with them to adjust the quote to what it should have been. With the extreme efforts of Green Cellular the rental would not have worked.STEPHEN K.
Better customer service have people there that they know what they are doing... GIVE CUSTOMERS A RECEIPT and don't tell the customers that they will get billed when they return the rental... because I got a $0 bill but I was charged the full amount when I returned it a day earlyCLYDE EMMETTE G.
El cliente no dejó un comentario.ELAINE D.
Just keep with the great customer serviceErnesto L.
El cliente no dejó un comentario.vinod K.
El cliente no dejó un comentario.ANTONIO V.
Very good and friendly service. The Associates were very helpfuloscar A.
El cliente no dejó un comentario.Changmin K.
El cliente no dejó un comentario.Arnulfo G.
El cliente no dejó un comentario.Christian W.
El cliente no dejó un comentario.guillermo R.
El cliente no dejó un comentario.Maurice J.
We requested a furniture dolly but they did not have it available. However, the staff were friendly and helpful.Amir F.
El cliente no dejó un comentario.Amr H.
El cliente no dejó un comentario.Roberto V.
When we got to the business there was no one in there we had to wait 5 minutes I decided to go to the store next door and the girl who was there told us there should be someone there so she just crossover and help us but she had to leave her side of the store. She was amazing but they should have someone just for Uhaul.James S.
El cliente no dejó un comentario.Linda J.
Hire new membersJorge aaron L.
I had a very bad experience dropping off the uhaul truck , when I got there gentleman couldn't find my contract and was trying to charge me $781 for the uhaul. I called customer service was the reason is I return to same location provided me with a new drop off location.7 miles when I got there he was charging me $163 for additional miles , I advised him that I was given 436 Free miles with my rental truck so I had to call back to customer service then was advised I was only given 168 miles Free and I had to pay $.40 cents a mile for the other 268 miles that were given to me with my rental. I got so tired of the run around that I just paid it. Hopefully I can get this problem fixed Monday I was there for over 1 and a half hours with this problem. I advised the customer service representative that I was advised 3 different times that I had 436 free miles and now they're changing it on me.Raiderjoe G.
Only downside is that it was 30 minutes from my place. Not the end of the world. Would have been great if it worked out the truck was at one of the several closer locations. The staff was very nice and friendly and helpful.Daniel Z.
YOU GUYS CHARGED ME WAY TO MUCHKimberly B.