I had to wait over an hour because someone blocked access to 26ft truck I needed, and the ride was so rough I believe the shocks on the truck needed to be changed because I could feel every bump in the road, and every time I applied the brakes the engine and transmission would surge past 4500rpms. I think the truck needed Servicing really bad.Jesus G.
Customer Reviews for Green Cellular Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Rachelle R.
Nothing everything was perfectJose C.
El cliente no dejó un comentario.ESTEBAN B.
Owner went above and beyond helping us find a truck last minute during the time of the month when they're most sought after. I'm so grateful for how helpful he was and how he somehow managed to make it happen for us!Juan L.
Uhaul pickup location was unclear. Reservation details were not accurate at pick up. I did not receive the mattress cover I purchased.Ryan G.
El cliente no dejó un comentario.Kevin O.
The employee was very helpful with checking out my truck.Scott H.
Enable customers who reserve a truck months in advance to pick up their truck within 30 miles of their nearest Uhaul site. I was very disappointed that my efforts to plan ahead were to no avail. If I hadn't driven over an hour to get a truck, I would not have gotten one. Unacceptable!David C.
El cliente no dejó un comentario.Fawzia A.
Excellent service.Alejandro L.
Phones never answered. Staff unprofessional. I reserved furniture pads, just to find out they gave them to someone else. I had to wait in line while the desk clerk helped a woman off the street ask questions about her passport. Gave me the wrong keys to the truck. Truck was dirty.benjamin D.
El cliente no dejó un comentario.Rudy F.
Don't fool people on rates after they return vehicleJAIME C.
I wanted to return the truck early the evening before after hours but the website was having errors on your side. I tried to call for assistance but when I was transferred, the hold and waiting message was incoherent and garbled so I gave up and waited to turn the truck in the next morning during open hours.Freddy D.
I was told the truck was clean on the inside. It was visibly dirty on the outside and inside of the truck... There was also broken glass kin the back of the truck. I had to remind the worker that i ordered a dolly as well. There's way too much going on at this location.CECILIA C.
El cliente no dejó un comentario.HECTOR L.
El cliente no dejó un comentario.DEBRA R.
El cliente no dejó un comentario.RODOLFO C.
The rental process was simple and easy to understand. The people there explained everything in detail and helped out if I had any questions.OSVALDO M.
The lady who assist me is super nice and knowledgeable. I will highly recommend this u-haul location.FLORANTE C.
El cliente no dejó un comentario.BEHNAM E.
Fast service and convenient pick up and drop off.Lori A.
Leave the rental equipment so that I am not scrambling across town Putting extra cost on myself . Place was closed when I showed up Was never given heads up about the online check in. Overall very stressful experience.Alex C.
El cliente no dejó un comentario.EFRAIN G.
Kristen at the help support line saved us 100 percent due to my inability to handle the check-in process by phone. I have no idea how one person can be so kind, calm, patient, and techie at the same time with someone so untechieâ€¦I was coming unhinged and her can-do attitude was it's okay, we will do this. God bless her!Chris B.
El cliente no dejó un comentario.DALE E.
Staff was friendly and helpful and the truck worked great. Everything fit in the 2-bedroom truck I rented. Definately will rent from uHaul again.JORGE M.
El cliente no dejó un comentario.Sarah L.
El cliente no dejó un comentario.TERRYLYNNE T.
El cliente no dejó un comentario.RALPH R.
First off, don't guarantee there will be a 20' moving truck when there isn't one. I could only get a 15' moving truck which means I had to pay for twice as many miles, twice as much gas and it took twice as long to move. I received an email saying I will be getting a $75. Within 2 days but still haven't gotten it not to mention that doesn't even cover the gas. I expected more from uhaul. Looks I'll be choosing another company next time.TIMOTHY M.
El cliente no dejó un comentario.JOSEPH M.
Good service great people everything is good I so happy for serviceCARLOS RENE C.
U-HAUL need to oversee customer service in Santa Cruz and stay updated. Felton office staff was nice/friendly. My reservation got changed to the Felton office but they did not have the 20'truck available like my text said. We had to drive to Salinas 2 hours out of our way roundtrip. Very stressful, but the staff was wonderful.ANNA P.
Vehicles dirty on the outsideMANUEL E.
Found a nail in the tire. 9 lbs of air in the tire. Should never have sent out this vehicle.SCOTT A.
El cliente no dejó un comentario.MARISA B.
El cliente no dejó un comentario.ALDWIN C.
Estimated mileage was 30 and we only went 17 miles. Money was not deducted, instead charged the 30 miles . Home Depot does not charge you for the estimated miles but charges only miles used. I will be taking my business to Home Depot when renting a truck as I will need to rent another truck in 2 months to complete our move to our new house. Also too, reserved cargo van at another location before going to Green Cellular. Reservation was booked and advised to come back later at 11:30am as the rental is expected at 11:15am. Agent advised she would. All if any delays or changes. No call was made as I arrived at 12:30 and the agent advised the cargo van was not returned yet. I figured since I received no call, my reservation would be ready. Nope, that didn't happened. No apologies for not calling. Tried to help with another reservation but at another location about 20 to 25 miles away. Charging by the mile, why would I do that. I would not use Uhaul again. I will take my business back to Home Depot.LARRY L.
The employees were kind and polite. The truck was better than expected. No problems here at this place.ARTURO M.
El cliente no dejó un comentario.Xuan L.
El cliente no dejó un comentario.JESSICA S.
El cliente no dejó un comentario.Rogelio T.
El cliente no dejó un comentario.Adalberto G.
Ensure that all equipment is ready as specified in the order, I was missing dollies and this set my move back 1 dayGoonasagrie N.
El cliente no dejó un comentario.Maricruz F.
Update and fix the trucksAriana P.
El cliente no dejó un comentario.JOSEPH D.
El cliente no dejó un comentario.OSCAR H.
El cliente no dejó un comentario.Gregory A.
El cliente no dejó un comentario.DARIN W.
El cliente no dejó un comentario.Brandon S.
El cliente no dejó un comentario.BRIAN V.
I reserved to rent the dollies and the furniture pads online, but they were supposedly not included when I picked up the truck. I didn't get a chance to add them on to my reservation because the employee said she would have to redo the transaction. I found it strange that she couldn't just add to my reservation without some sort of difficulty.MELISSA B.
El cliente no dejó un comentario.HECTOR G.
First off upon pick up of our rental the establishment's uhaul office smelled like cigarettes so badly we couldn't breathe! It was dirty, grimy, unkept. The uhaul was dirty, not cleaned, minimal fuel was left. When we selected our return location at the time of pick up, we chose a Shell gas station with the representative that gave us the uhaul. The Shell gas station accepted uhaul returns which was what was listed in your system. When we returned the uhaul @ the Shell gas station they didn't take uhaul returns any longer! The sent us to another location. The next location was a seedy looking gas station that supposedly took returns. The woman inside told us â€œjust leave me your keysâ€. We asked if she would provide paperwork, she replied â€œnoâ€. We didn't trust this woman nor leaving it in someone's hands @ this drop off center. We had to drive to a 3rd uhaul drop off area to finally return the uhaul in order to receive the proper paperwork for our records of the return. Your system charged us an extra day when our contract clearly stated we were due to drop off the next day. Thankfully the representative was able to rectify the extra day charge after we showed him our original contract! We were early one day on our return. Thankfully this location had a representative that was very helpful he gave us the proper documentation of our return. We didn't want to simply leave it without proof we returned it in the same condition as we received it. Overall Uhaul has horrible neighborhoods for pick up & drop off! We felt unsafe and very inconvenienced having to drive to 3 locations in order to finally return the uhaul safely, properly. Uhaul had horrible communication! Horrible locations for returns & these locations were not updated in your system as to whether or not they took returns! We will NEVER use uhaul ever again!MARIO C.
El cliente no dejó un comentario.DAISY E.
Truck was filthy dirty could not see through windows or mirrors, was forced to rent from this business because while on my way to pickup the truck I reserved I received a call from scheduling saying the truck I reserved was no longer there,Jeff P.
Excellent serviceMIGUEL T.
They didn't have all the items we reserved with our truck, but the customer service was fine enough and they had our truck clean and ready to go.ROBERT F.
Excellent professionalism and kindness! Such hospitality hardly rivaled! Sincerely SabrinaSABRINA F.
The staff was very professional and friendly. It was very easy to return the trailer.BRIELLE B.
El cliente no dejó un comentario.julie M.
This was over an hour away from my home to pick up. It would be nicer to be able to get a vehicle closer to a starting location.Tyler B.
El cliente no dejó un comentario.CHARLIE H.
Explane the rules and more information.SERGIO V.
This location always has the best customer service.. it out of the area where i would normaly lease however i visit this location because the customer service is outstanding...Kudos!! on your amazing CR!MARIA R.
They charged me a deposit, car was not ready, they took to long, and deposit by has not being refunded it's been two days already, got charge nsurance fee which I didn't wantZandra M.
El cliente no dejó un comentario.Patrick E.
El cliente no dejó un comentario.SARAH H.
Friendly, knowledgeable, and helpful in providing a clean and new pickup. Would definitely recommend!EDITH F.
El cliente no dejó un comentario.RICHARD J.
Overall, the location was good. The truck was easy to access and in good condition. Only complaint is that I ordered furniture pads and a furniture dolly, however, they were not in the truck. Since I was picking up the truck via the mobile check in and the location was not open for another few hours, I was not able to get those items. That being said, it was resolved at a later time and those items were refunded.Samuel P.
My card has been charged without my authorization I was lied to about the charges. I moved back in February and now in April my card is charged without me permission someone need to call me and refund me back my money.Aundrea E.
This is for the overall U-Haul corporation, not Green Cellular Inc: Please don't call the customer a few hours before they're supposed to pick up a truck and divert them to a location over an hour from the original pick up location. This was very disruptive and caused a lot of unnecessary stress.Daniel T.
El cliente no dejó un comentario.JUAN B.
Understanding your customer needs would help you give good customer service.CARLOS P.
El cliente no dejó un comentario.Inez C.
The woman who helped with the return was polite, prepared and handled this beautifully.Eric G.
El cliente no dejó un comentario.ANDY G.
If they are renting a tow dolly, they need to have somebody there to help hook it up. Was told one price, had to pay more. When I returned it I had to disconnect it myself. The hours of operation do not coincide with the sign out front.RICHARD S.
El cliente no dejó un comentario.HÃ©ctor C.
The equipment was barely maintained. The exterior was dirty, The interior was well cleaned however. It was a OK experienceGreg Q.
I reserved a 10 ft truck for 12/31. Picked up at 10:39 am and dropped off between 530 pm and 6 pm the same day. I was charged 2 for extra days and my account showed as if I had returned the truck on 1/2 @ 10:08 pm. Very unsatisfied and this is fraudulent on the part of the business I picked up and dropped off the truck at. In know way was I notified that in order to make sure that I would not be charged for extra day I would need to return the truck before closing since they would be closed the next day. If this is not resolved I will be contacting my bank to report this fraudulent charge and file a complaint with bbb.Elvira A.
El cliente no dejó un comentario.Patricia W.
El cliente no dejó un comentario.BERTA M.
My comment pertains to the mobile app - I rent at least 4 trucks a month nationwide. I make a reservation on the app and then get a call that â€œthat store can't do mobile pickup or truck isn't availableâ€ On this rental I wanted the truck at 8am to go make a delivery, get a phone call that I have to wait until the store opens at 9:30am to get the truck and it's the closest truck to me so is what it is. I show up and tell him I have a reservation - dude looks at me funny and says â€œ your suppose to do mobile pickup?!?â€ But he is nice and helps me Time for the keys â€œ well with mobile pickup we leave them outside for customers in a lock boxâ€ You mean to tell me I could have made an online delivery!!! I thanked him for being set up for mobile pickups but pray U-Haul gets info straight soonSean O.
Very good rental!CHARLES B.
El cliente no dejó un comentario.JAMIE D.
El cliente no dejó un comentario.MaryLou C.
Was the first time I used this location and will use again, very quick in and out service.DEBRA R.
The moving truck was not cleaned and the vehicle was very rough to drive. i drove 10 hours with the truck shaking the whole drip as if i was on a bumpy dirt road the whole way. Ended up having to stop multiple times because of the shaking causing nausea. The vehicle needs to be inspected. id like to request a refund or partial refundNATHENIAL H.
El cliente no dejó un comentario.Matt P.
Super friendly and helpful service. Great prices. Thank you so much!!Cesar G.
El cliente no dejó un comentario.David B.
Everything was perfect but this not where I planned to pick up my equipment.Jose H.
Customer service was very good. Couldn't ask for nothing more.VANTONIO F.
Nothing both associates at this location we great they made a stressful situation very easy to work with !timothy W.
Great service and quickJeffrey J.