Comentarios de los clientes para Greeley Shippers Supply

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Greeley Shippers Supply

Clasificación general:

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Enrique A.
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Customer service needs a little work regarding how a customer is greeted and taken care of. The personnel was eager to just get me out the door and order a U-Haul online.

Crystal M.
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Excellent facility and experience the owner of the location was a sweetheart!

Timm P.
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El cliente no dejó un comentario.

Alexis S.
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You guys have FALSE ADVERTISING it only said 19.95 plus .79 per mile Not Miles PLUS fuel.

Alicia R.
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I was emailed the wrong place to pick up.. was supposed to do in person pick up had to do it thru phone.. GET CORRECT INFO!! ALSO was paying movers by the hour was diffic

Zach W.
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The lady at the front desk was very rude both on the phone and in person, not only did she argue with me about the vehicle that was being towed, but she argued with us about the vehicle we were towing it with, and it was sitting within view of her desk. Just because it is not in her computer means it must not exist. Ridiculous. I may only rent from Uhaul every couple of years, but I will never use this location again.

Jeof O.
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Owner acts like helping customers is a big inconvenience to his day.

NICOLE A.
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Very rude mom & pop business Ruby has not Customer service and asks as if we were bothering her by renting a uhaul. No receipt given. Their system seems ancient and crashing. Took 30 minutes to rent a truck and time was ticking on returning U-Haul I was only given 6 hours because they close at 2pm. She said truck was sweep it wasn't I found pistachios shells in there upon opening. I wouldn't recommend it

Courtnay F.
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I had an awful experience with Uhaul trying to check out my truck and return it. The truck made a weird sound while I was driving it. My movers I hired through the UHaul website didn't show up. I am never using this service again.

Rachel D.
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The lady was extremely rude.

Doug L.
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truck had no ramp . made loading heavy furniture a challenge

Jennifer B.
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El cliente no dejó un comentario.

Sara H.
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She was absolutely awful. As I was outside with my friend taking pictures of the uhaul per the return policy, she asked if we were looking at some gentleman's pick up outside, saying it looked strange that we were near it. Then my friend got his credit card bill and we were over charged by 200 more dollars!!!!!

Trevor F.
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El cliente no dejó un comentario.

HARRY E.
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El cliente no dejó un comentario.

COLLEEN K.
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Attendant was not helpful an just out right rude will not be using this place again

Ruben M.
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Location is fine. The app on the other hand is not 100% user friendly even for a tech guy.

Heidi A.
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My requested pickup location was changed to 40 miles away 2 days before the move. I understand that they cannot guarantee location, but my promised ride was for a mile or 2, not an 80 mile round trip, so I had to take an Uber which was expensive. Then the help was rude and their supplies outrageously overpriced. I understand their business may have suffered fro Covid19, but price gouging is not a solution.

edmund J.
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Use this location frequently. Customer service is second to none. Great people to work with.

Kaleb H.
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Do not allow the 1 800 number personnel to change your rental days without discussing with the customer.

Tracy R.
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n/a

Juan A.
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El cliente no dejó un comentario.

James S.
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We waited 30 mins just to pick up a trailer. the lady was obviously annoyed that we didnt complete a precheck in - that we didnt even know to do. The return process was dependent on is having a smart phone with taking picture etc. Someone should be there working if they want to verify it not us having to do there jobs. First time having to do all this and it was like we are doing employee or owners jobs for them - we were busy with moving and hauling all day and didn't like these added steps to the last place we rented from.

NOLAN J.
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This place was really nice with good people

Santiago S.
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Don't over charge people. My husband took a screen shot of what the charges would be and then we got charged more than what it said when he returned it.

Clyde S.
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Very professional, always go above and beyond to provide quality service!!!

MICHEAL C.
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I understand we are in a weird time, they could be a little nicer.

paul S.
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El cliente no dejó un comentario.

jacob S.
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They didn't help me at all, made me do everything through the website and had no idea what was going on. Very disappointed in the service at this location

Laurie A.
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The spaces to back in are hard to back into for someone who is not real knowledgeable on big vehicles such as the truck I rented I

David S.
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great uhaul dealer thanks.

Grant G.
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Online check-in was horrific. It took almost and Hour to pick up the truck because of extensive online check in service. Too many hoops to jump through when proper documentation was already provided a Month before when reserving the truck. We lost valuable time that we paid for already due to inadequate check-in procedures. We will not be using or recommending U Haul again. We've had bad experiences with U Haul in the past, this was the last chance we were willing to give this company our business. We will no long give this company our business.

Ryan P.
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Upon picking up the uhaul, the woman there was very rude that I was unable to check in online.

Kari V.
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El cliente no dejó un comentario.

Daniel R.
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El cliente no dejó un comentario.

Richard D.
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When I was ready to return trailer, the office was closed on Sat. I had to find another drop off location to leave trailer. If I had waited until Mon to return trailer I would have had to pay late charges. The pickup location should have know about drop off location business hours.

Johnny C.
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Customer service was horrible the lady that was helping me was rude and when I asked for a receipt she told me if I wanna wait 2 hours so she could go get ink for the printer. I would never go back there again

Shawn T.
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broken glass fragment inside the truck. manager of the place was rude.

Don L.
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Our reservation was for In town and we ended up picking up 60 miles away. We got a call the day before at 4 pm confirming our reservation informing us of the new pick up location. While I understand this happens it is unreasonable not to have our equipment at the location we requested a week in advance; let alone notifying us less than 24 hours from pick up especially over an hour EACH WAY out of the way. Poor form and tainted my previously good experiences with uhaul.

JORGE G.
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I had our trailer unhitch during the trip. Once I arrived to the location, the u-haul representative did not care about us. He was more worried about doing the equipment check than really asking about our well-being and pointing us to the help we needed. Very unsatisfied and I hope this is a one time incident.

Melissa C.
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El cliente no dejó un comentario.

Gary J.
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Dropped off after hours

Dimario C.
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El cliente no dejó un comentario.

Mark Y.
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I always enjoy working with John and Ruby! Great service! Thanks!

joseph R.
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My wife was told by U-Haul that we were to drop off car trailer at this location by 5:00 pm, we got there at 4:30 and the place was closed, not Greeley shippers supply, U-Haul didn't give us the correct information, my wife had to call U-Haul several times before we finally got a lady who was able to walk us through how to return the trailer

GREGORY Y.
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El cliente no dejó un comentario.

Kacy L.
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The difficult part was completing the self check in while it was snowing. The snow and ice through the night had covered all the truck numbers so my husband had to crawl up on trucks with a scraper to locate the numbers. It was very dangerous due to the slick conditions. I would suggest employees of Uhaul tend to situations like this before customers show to pick up their rentals so customers do not get hurt following company directions.

Mark O.
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Man was unpleasant. Got charge after hours service fee because I didn't self checkin. Had ploblems with web page, need to get refunded this fee.

Tara A.
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The person working was horribly rude and not willing to help with anything.

Ana A.
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Rude on site customer service. Is time for that lady to sign up retirement if she doesn't have any patience still.

Todd P.
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1) The pre-registration process was very unclear. Had to ask lady at Shippers Supply questions. She was very rude 2) The lady at Shippers Supply saw me searching for the truck I was assigned. She asked for my name and pointed out another truck on the lot, when I was given another truck on the app. She said, "That's not how it works." She later said I got the right truck after all, but never apologized for her rudeness.. 3) The app (or person) was taking a lot of time to verify my information and I didn't have the time. Actually it was cutting into my rental time for the truck. This process could be faster. 4) When I got the keys to the U-haul, I noticed the fuel gauge at 3/4. I've rented several vehicles in my time and it's custom to always fill the vehicle to "FULL" upon return. So that's exactly what I did, but somebody before me didn't. Had I filled it up to the 3/4 mark like I received it, I would have been billed 3 times as much for you guys filling it up. So with that, I'm asking for a refund. I put in 31 gallons of fuel. About half of that is extra someone else should have put in when they returned the truck(15 gallons). At $2 per gallon equals $30 U-Haul should refund me. Had I not filled it up, you would have charged me 3 times this amount. I would be gladly discuss this with a U-Haul rep. Please call me 970-396-1544. Thank you!

JEREMY E.
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El cliente no dejó un comentario.

EDWARD R.
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the lady I spoke with is very rude. I do not recoment this place

Deanna R.
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The app took awhile to get approval for the key and it would not take a picture of my ID at first, took quite a few attempts. I was only allowed to return truck to same location, so I had to spend 30 extra bucks in mileage to drive back to town I rented in, to return truck. I had asked when I rented the truck to return in the city I am moving to. Overall, good fine experience.

Douglas B.
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El cliente no dejó un comentario.

Robert C.
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They are very nice in there the only thing I have to say someone need to put salt down out back when it snows I slipped and thought I broke my wrist who ever takes care of that should do there job

Jamie W.
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The gentleman who helped me with the trailer was the rudest, most unprofessional individual I have encountered in a very long time. I cannot emphasize enough how disappointed I am in this location and in Uhaul in general because of his representation. I will not use this location again.

Antonio E.
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El cliente no dejó un comentario.

Randall C.
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put ramps in the 10 foot trucks and increase the head room by an inch or two

Richard H.
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Super great place! We had no issues and the van was perfect for our needs.

Zachary M.
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Be more helpful and polite when a customer ask for help don't just tell them to do it on their phone

Mark S.
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El cliente no dejó un comentario.

BRUCE C.
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Nothing at all.

Mark Y.
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John and Ruby always do a great job!!

Dewayne J.
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El cliente no dejó un comentario.

Ryan M.
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Location and the people working there were great. Disliked the website check out process-really annoying the different screens I had to get through trying to get me to purchase more things before I could check out. Especially annoying that items were prechecked and I had to remove them.

Mackenzie R.
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The lady running the desk was rude and did not understand how the online uhaul process works. The uhaul was not clean on the inside.

Jonathan E.
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Honestly everything went smooth. The lady was very kind and hopeful. Will rent from here again in the future

Lynne P.
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El cliente no dejó un comentario.

Henry J.
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Very nice and personable team. Trailer was brought out, I backed up and he hooked it up, when I returned he met me and unhooked it. Great people!! God bless, Henry Jameson

clifford S.
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The facility and staff were great. Trailer was clean and waiting for us when we arrived. No problems. Would use again and refer others too!

Charles R.
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The person who checked us out was rude....maybe it just was early

Randall C.
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El cliente no dejó un comentario.

DESIREE H.
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El cliente no dejó un comentario.

Elijah A.
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El cliente no dejó un comentario.

Andrew R.
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El cliente no dejó un comentario.

Corey Z.
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The 24/7 share did not work for me. I was initially overcharged for not using it on return, even though I called the contact I was told to contact if it didn't work. I was charged high on mileage also but not worth an argument after the 24/7 debacle.

Michael A.
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We did the after hours drop off but the place is not well marked.

bill P.
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Two pictures that are mandatory for drop off to show that it's clean is a little bit over the top

Sheneil G.
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El cliente no dejó un comentario.

Edward M.
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El cliente no dejó un comentario.

john M.
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None

Michael S.
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El cliente no dejó un comentario.

linda M.
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El cliente no dejó un comentario.

Margie M.
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Horrible woman running this location. She is very rude and nasty. Her husband is very nice. The air conditioning didn't work and they knew this and said nothing. It was in the 90s. The weather stripping on the driver's door kept falling off as well. Will never use them again. We hate the 24/7 program. This is our second time using it and we had problems. Won't use it again.

glen N.
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El cliente no dejó un comentario.

Katrina D.
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Did a drop off after hrs, but was called the next day saying a check would be mailed for my deposit

Ed S.
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They went out of their way to accommodate my needs. Great Job

Megan L.
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This comment is toward U-haul and their call-in/chat customer support and does NOT reflect on Greeley Shippers Supply, but this was the only comment section available to me. I hadn't realized the distance between Fort Collins and Greeley when I booked my reservation, but the confirmation said that the drop-off location was preference only - turns out that's preference for U-haul, not the customer. It took me 45-minutes and 5 phone transfers to find the one person who could make an update to my drop-off location so I wouldn't be charged a "wrongful location drop-off" or whatever they called it. Again, Greeley Shippers Supply was great, but U-haul needs to figure out a more user-friendly way for customers to update their reservations.

edmund J.
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Greeley shippers are the best. Use them all the time, and never an issue. Great people.

Pamela M.
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El cliente no dejó un comentario.

Glenda R.
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Very helpful and knowledgeable

Kris B.
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Both employees (I believe husband and wife) obviously either hate their jobs or their lives and/or both. Very unhappy people. I hope to never have to return to this place of business ever again.

Heath E.
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El cliente no dejó un comentario.

Justin H.
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El cliente no dejó un comentario.

Phillip H.
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El cliente no dejó un comentario.

Vincent E.
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Patient and efficient. Thanks

Chelsea B.
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More/larger parking spaces for return

JOHN H.
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El cliente no dejó un comentario.

TANIS M.
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This couple was very helpful had to keep truck another day, ,explained what needed to be done for not to be charged with cleaning.

No se han enviado comentarios para esta ubicación.

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