Customer Reviews for Great Bait
(U-Haul Neighborhood Dealer)

114 comentarios

203 Main St   Tallassee, AL 36078

(334) 252-0010

Horario

  • Mon–Sat
    8 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(334) 252-0010

203 Main St
Tallassee, AL 36078

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Preston G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annie C. 
Clasificación:
4.0

TRUCK AND TIRES NEEDED SERVICE. TRUCK WAS SHAKEY.

Jessica P. 
Clasificación:
3.0

I was told they opened at 10:00 am. I got there, there was a handwritten note on the door with a number to call. I took pictures of the outside and inside of the truck.

Preston G. 
Clasificación:
3.0

I was late returning the vehicle because the movers are hired through U-Haul or a day late and didn't finish and then three hours late showing up the next day there was no one there they could do anything there was no customer service

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

The location is a little cramped and thankfully my husband didn't have to move the truck once we got there even though there wasn't a great place to park. The guy at the shop said he'd take care of it which we appreciated. It's a bait shop so pretty stinky inside but otherwise the drop off was painless and pretty efficient.

Lance H. 
Clasificación:
5.0

They were very nice, flexible, and helpful.

Massey H. 
Clasificación:
3.0

They charged us for fuel when we dropped off with the amount required by contract.

Riley F. 
Clasificación:
4.0

The young man who I dealt with first gave awful service. I am in a wheelchair. This place has no wheelchair access. My friend had to go into the store for me. I was trying to decide how many boxes I needed and he told me 3 times not to look at the website just tell him because he had somewhere he needed to be and didn't have time to wait on me. The Elder man gave excellent service and saved this from being a bad review. You should never rush customers or tell them you have somewhere to go during business hours. The other man was very professional.

Linda A. 
Clasificación:
4.0

Much better experience and good customer service.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jude P. 
Clasificación:
2.0

Entire inside of the uhaul Was infested with fire ants. I had to bomb the truck twice before driving it & still got bit multiple times :(

Faith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clint L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonchristopher S. 
Clasificación:
3.0

Jeffrey the son sold us the wrong hitch which could have been really bad..we got another and headed to Orange Beach.He really couldn't give us a drop off destination..unsure..we had to do research ourselves. All of this costs us time But he was the only one in our area with a 6 x 12 cargo trailer.

Annette M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Art K. 
Clasificación:
1.0

Someone needs to be there. Everyone was out moving trucks, but luckily the wife of the son showed up out of the blue. We straightened it all out with a few phone calls. I wasn't able to return my unused materials either. Apparently that can only be done at a uhaul "center", not whatever this place was. I wasn't the only one disappointed. Some young fellow came by looking for crickets (bait shop, remember?) and I had to tell him for the guy I was on the phone with at the time, that they were out. Even he said that the lack of service was typical.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
5.0

I am happy with my rental experience. Staff was courteous and I would recommend anyone to rent from this location.

Jeffery H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

absolutely loved it

Roya A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey G. 
Clasificación:
1.0

I was given a trailer that had one flat tire and another tire with about 20% of the tread MISSING! Fortunately I noticed this before driving from Alabama to Texas. Roadside assistance replaced both tires which I appreciate. I do not appreciate being given a trailer that put myself and others at risk! The Great Bait store in Tallassee, AL should not be allowed to rent UHaul trailers! I have had a few days to think about this experience and it still makes me pretty angry.

Kevin W. 
Clasificación:
5.0

Drop off location was the BEST part of my U-Haul move. Great ppl at great bait.

Rebecca H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER M. 
Clasificación:
5.0

Was very happy with the pickup

Glenda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caitlan W. 
Clasificación:
5.0

Just keep having the rentals available

Marita M. 
Clasificación:
5.0

I had a great experience dropping off even though I was a bit upset that it was 31 miles from my location. See above comments, and he met me at my truck, was friendly and professional and fast. Best drop off experience in 3 years of renting.

Gregory N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
2.0

I reserved for 1 price and he charged me more

Shauna R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marvin M. 
Clasificación:
3.0

Rental truck was older and shocks had long since worn out. Very rough riding.

Lavon F. 
Clasificación:
4.0

I would not recommend U-Haul at all, but it is not the fault of the nice team at Great Bait. The first place I was told to go to at 7 AM, told me they had moved me to another location 6 miles away (U-Haul did NOT email or call me). I went to the second place at 7:30, and noone informed me that they did not open until 9. So now I am to wait 1.5 hours? So I called U-Haul and they sent me 22 miles away (40 minutes) to a third place, Great Bait. Great bait was fine and the gentleman was helpful, but I will never rent from UHAUL again because they sent me to 3 places and I drove 2 hours round trip in all to get my trailer.

Mike J. 
Clasificación:
1.0

Be very clear and give CORRECT information on direct questions involving what is ACTUALLY on the lot and availability. Don't just guess. Turned into a 4 hour ordeal. Very unsatisfactory and poor service

Lori F. 
Clasificación:
4.0

All went good

Francis G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fiona F. 
Clasificación:
3.0

I requested a location in Birmingham, but it was fine after I picked up the truck.

pedro S. 
Clasificación:
3.0

Too cramped

Kristina T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily J. 
Clasificación:
4.0

Very friendly attendent!

lance R. 
Clasificación:
5.0

N/C

Cynthia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina F. 
Clasificación:
4.0

No comment

Daniel B. 
Clasificación:
2.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
2.0

El cliente no dejó un comentario.

JUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

Jeff is very helpful and the truck was perfect for the move.

Nisrine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

martin N. 
Clasificación:
5.0

Allow local drop off at optional local (within 30 miles) U-Haul centers. It's additional injury to small Black towns to charge for mileage to drop off at more distant location.

Akiba K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOROTHY C. 
Clasificación:
3.0

The Great Bait shop was very helpful and accommodating. My issue was U-haul corporate changed the location of pickup to Great Bait which is a 38 minute drive away. I realize there is a great demand for rentals, but if you reserve for a location and you get confirmation, the rental should not change. U-haul corporate also double booked the trailer for the same day. Great Bait did their best to rectify the situation for the other customer.

Michael O. 
Clasificación:
5.0

Friendly, professional & excellent service !!! Jeff was fantastic !!!

DEBRA K. 
Clasificación:
3.0

No packing blankets and very few accessories available.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE R. 
Clasificación:
3.0

I would not recommend uhaul period to anyone. We set a location in Auburn Al at 8am bc we were moving our daughter home 4 hours away after graduating. We get to our location only to be told they do t have our truck and our truck is at Tallassee Al a 40 minute drive away. We called that location and pick up time was changed to 3 pm. 7 HOURS after we needed it and 40 min away. We needed to evacuate her apartment that day and then drive 4 hours home. No apologies. No accommodations. Nothing ! Why have the ability to make a reservation if you don't get what you need ?? Then to top it off we have now been charged a gas fee of $55 upon turn in ! When we left that truck it was on 1/4 tank. When we picked up that truck it was on a 1/4 tank. I will not again use or recommend uhaul to anyone.

ERIC G. 
Clasificación:
1.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

Keep up the good work.

LARRY B. 
Clasificación:
1.0

Back of truck was not cleaned out.. Odometer was not correct. From the pick up to where I dropped the truck off was 36 miles but my ending odometer said 95 miles had been used and I was charged an extra $74 bucks! I went NOWHERE Extra period!!!! I topped off the gas a block from the drop point. It held 7.14 gallons for a 36 mile trip which means it got FIVE mpg. WOW!!!!! Truck ran rough and driverside door sounded like it was fall off. Used UHaul several times but this time SUCKED!

Timothy H. 
Clasificación:
3.0

Uhaul center attendant was cordial. Got me on my way with a good truck.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY C. 
Clasificación:
5.0

Everything was fine, we just did not have any interaction

Tammie R. 
Clasificación:
3.0

I reserved a 20ft truck for Auburn, AL, but got moved to this location 30 mins out of the way, even though there were plenty of trucks in the Auburn locations. Was also going to be charged for the extra miles going from this location back to auburn. I fought it in the location and ended up having to start a new reservation. Terrible! Especially with the stress of already moving. never again

Noeun N. 
Clasificación:
5.0

ONE OF THE BEST SELECTIONS AND AVAILABILITY OF ALL TRUCKS AND TRAILERS. I WILL BE SEEING THEM AGAIN SOON

EUGENE H. 
Clasificación:
5.0

very easy to drop trailer off

MONDELL B. 
Clasificación:
5.0

Everything was a good experience the young man who assisted us was great

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen E. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEVERLY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
3.0

Again, application would not load when at dropoff location , taking pictures of everything should be explained at beginning of the process instead of at the end

John N. 
Clasificación:
4.0

El cliente no dejó un comentario.

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

george M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

this dealer saw 1/4 tank and charged us to fill it up plus a fuel fee, we should have been able to rent it out full and return full but the Joplin location would not fill the truck so we brought it back as it was picked up with 1/4 tank as written on the contract issue is with Joplin not Tallassee all stores should be doing the same out full in full avoid the mess and extra fees it was returned 1/4 full as it was picked up

Bruce B. 
Clasificación:
5.0

I was well taken care of. Outstanding service!

Joseph L. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul H. 
Clasificación:
2.0

When we arrived to pick up the truck, no one was there. My husband had to call someone to come give us the truck. The guy who came didn't know how to use the computer and we ended up being charged twice. We were able to get one charge credited back. It took over 30 minutes to check out.

Jeffery C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

No room for improvement

Syndella T. 
No se han enviado comentarios para esta ubicación.

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