Customer Reviews for Grays Rentals
(U-Haul Neighborhood Dealer)

319 reviews

1404 S Shelby St   Louisville, KY 40217

(502) 822-2915

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
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  • 5/29/2024: Closed
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  • 5/31/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(502) 822-2915

1404 S Shelby St
Louisville, KY 40217

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
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  • 5/2/2024: Closed
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  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elena McFarland 
Rating:
5.0

Customer did not leave a comment.

Anne Henry 
Rating:
5.0

Super friendly people and very welcoming. Great experience with this location. Would gladly refer them to anyone needing a rental in the area. Very genuine people.

JENNIFER JAVIER 
Rating:
5.0

Customer did not leave a comment.

Kia Sheyda 
Rating:
4.0

Customer did not leave a comment.

Christopher Tolbert 
Rating:
3.0

Customer did not leave a comment.

Robert King 
Rating:
3.0

Free Beer!

Mark Coker 
Rating:
5.0

They were really friendly and great. It was MLK day so I was especially happy they were open. I just needed a van for a couple hours to pick up a sofa.

Steven Fitzpatrick 
Rating:
4.0

Great customer service. Would rent here again.

paul seay 
Rating:
5.0

Customer did not leave a comment.

STANISLAV DUMSTORF 
Rating:
5.0

Great experience!

Fred Games 
Rating:
5.0

Billy was so helpful and professional! Thank you!

Mary Yarborough 
Rating:
4.0

Keep doing the same,your customer service is good

Christopher Tarr 
Rating:
5.0

Customer service was top notch. All went smoothly. Thank you!

Joan Tamalonis 
Rating:
5.0

Customer did not leave a comment.

Brice Ginardi 
Rating:
5.0

Customer did not leave a comment.

Allison Harding 
Rating:
5.0

Great job! Nice helpful customer service at Grays Rentals and cargo van worked out very well. Many thanks, and feel free to add me to your list of satisfied customers....many thanks!

Jeff McCaffrey 
Rating:
5.0

Billy was wonderful to work with. His professionalism & the u-haul app made my moving experience very painless & easy.

Tyronica Reed 
Rating:
5.0

Customer did not leave a comment.

Nathan Apple 
Rating:
5.0

I will use your moving trucks again in the future

willie drain 
Rating:
5.0

Customer did not leave a comment.

DIANA SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

DIANA SULLIVAN 
Rating:
5.0

Staff was very friendly and knowledgeable. Pick up and return were easy & quick. Would recommend this location to anyone. Overall a great experience.

Cameron Clark 
Rating:
4.0

Great customer service Will be using this location again

Corey Palmer 
Rating:
3.0

Customer did not leave a comment.

Linda Allen 
Rating:
5.0

Very nice people!!!

Shawntay Garth 
Rating:
5.0

Customer did not leave a comment.

Henry Barnes 
Rating:
5.0

Customer did not leave a comment.

Heaven Blakely 
Rating:
5.0

Customer did not leave a comment.

Devin Deaton 
Rating:
5.0

Customer did not leave a comment.

Audra Chiellini 
Rating:
2.0

I rented a trailer in Lansing, MI and intended to drop off at the location in Louisville, KY. On the way to Louisville, I called the location to confirm the drop-off time. I was told on the phone, that no one would be at the location after 4pm but I could still drop the trailer off. I was given instructions to drop the trailer off, take a picture of the equipment, and text those pictures to the number I called. I dropped the trailer off at the location on 7/22/23 at around 5pm. A couple days later, I was called by the Louisville facility, asking when I intended to drop the trailer off. I explained that I had already dropped the trailer off a few days prior, and had followed all the instructions. I then forwarded those pictures to Ellen. I was told that there would be a follow up, however I never heard back. I tried to contact the Louisville facility a few more times, with no luck and no response. It was a confusing and anxious process, because I didn't know if I was going to be held liable for the trailer, when I had followed all the instructions. Better communication from the Louisville facility would have been much appreciated. I received my receipt and this survey a month after the fact. Overall, the process could be improved.

Jordan Potts 
Rating:
3.0

Staff member was very helpful

Paul Tran 
Rating:
5.0

Customer did not leave a comment.

Jason Ford 
Rating:
5.0

Customer did not leave a comment.

Elaine Steele 
Rating:
5.0

Customer did not leave a comment.

Jorge Beaton 
Rating:
5.0

Customer did not leave a comment.

Jonathan Alier 
Rating:
5.0

Very nice, friendly, informative staff. When in need of a Uhaul, I would use this location again.

Alicia Hilliard 
Rating:
5.0

Customer did not leave a comment.

Renee Briglio 
Rating:
4.0

Customer did not leave a comment.

Shannon McCarthy 
Rating:
5.0

Quick and easy. Friendly owners!

Jason White 
Rating:
5.0

Customer did not leave a comment.

Katrina Oskoui 
Rating:
5.0

Customer did not leave a comment.

Terry Brenner 
Rating:
5.0

Customer did not leave a comment.

Ann Allison 
Rating:
5.0

👍🏾

kenneth king 
Rating:
3.0

Customer did not leave a comment.

Jed Day 
Rating:
5.0

Nothing. The associate who handled my rental was awesome to deal with.

Tom Lacy 
Rating:
5.0

Keep it up Gray’s - consistently top-notch service all around. Thank you!!

billy mcewan 
Rating:
5.0

The people that run this location are wonderful. Very helpful and detail oriented. Beautiful people and a great experience.

TRAVIS GOODWIN 
Rating:
5.0

What a great experience! Billy’s customer service was A++! Thank you for an effortless transaction and for being so helpful!

Samuel Wilson 
Rating:
4.0

I dropped off on a Sunday so there was no one around. I did call on Monday to verify there were no issues. They called me back and all was good.

Angela Fuller 
Rating:
5.0

Everything was handled great. Very pleased

Eric Light 
Rating:
4.0

Very courteous and helpful staff.

CORKY BENNETT 
Rating:
5.0

It was ok the truck seem like it need a lil maintenance cus it was driven ruff

DANETTE BANKS 
Rating:
5.0

Very clean and helpful staff. Great place to rent!

Justin Pohn 
Rating:
5.0

Customer did not leave a comment.

Ludy Underwood 
Rating:
5.0

Customer did not leave a comment.

Craig King 
Rating:
3.0

The location was fine. The person working was great. The brakes on the trailer don’t work right.

Grant Inge 
Rating:
3.0

No clear indication where to park

Michele Padgett 
Rating:
5.0

Customer did not leave a comment.

Tanner Gibson 
Rating:
4.0

The guy that helped me check in and check out was very helpful.

Casey Bernard 
Rating:
4.0

Good service

Hamisi Jumbe 
Rating:
5.0

Nothing that I know of.VERY professional and helpful.

Jeff Witty 
Rating:
5.0

Billy was great!

Amanda Ivey 
Rating:
5.0

Customer did not leave a comment.

James Friedlund 
Rating:
5.0

Customer did not leave a comment.

Marc TERRY 
Rating:
5.0

Customer did not leave a comment.

Jonathan Meffert 
Rating:
5.0

Service was excellent!

Jillian Byrne 
Rating:
5.0

No complaints Nice staff

Michael Followell 
Rating:
5.0

Customer did not leave a comment.

Crystle Carwile 
Rating:
5.0

Customer did not leave a comment.

Joe Frazier 
Rating:
4.0

Customer did not leave a comment.

Kenneth Flatt 
Rating:
5.0

Customer did not leave a comment.

dennis moore 
Rating:
3.0

Customer did not leave a comment.

George Mudd 
Rating:
5.0

Trailer was missing a couple tie down mounts but worked out regardless. Great service.

Benjamin Bridge 
Rating:
5.0

You guys are doing a great job

Carlton Bond 
Rating:
5.0

This location was hands down the best and easiest experience I’ve had. The location and truck was clean, the staff was prepared, organized, and explained everything clearly. Will 100% use again and recommend this location to friends.

Melissa Felkins 
Rating:
4.0

Polite and friendly, zero problems, in and out in 20 minutes

scott ladrigan 
Rating:
5.0

Everything good

Herman Ndonue 
Rating:
5.0

N/a

Aaron Bailie 
Rating:
3.0

Customer did not leave a comment.

Gabriela Escudero 
Rating:
5.0

The representatives at 1404 south Shelby street were very friendly and professional. They took care of my business promptly and I recommend them highly. If I need business in the future I will use them. I was not able to accomplish anything on the website and I had to call the 800 number and speak to a representative. They were very friendly and professional and got my reservation set up immediately. They did a great job also. Thanks Patrick Brooks

Patrick Brooks 
Rating:
5.0

We've rented trucks and trailers from Grays and always had excellent customer service.

john wheeler 
Rating:
5.0

The employee/owner was really nice. I didn't have any problems renting from them. . smooth process. Thank you!

Mikeala Weaver 
Rating:
5.0

Nothing at this time. The establishment is always clean and customer service is an A plus

Ronda Maddox 
Rating:
5.0

Seemless experience. Worry free as well. The movers that were recommended were top notch and I would highly recommend as well.

Jeffery Urbaniak 
Rating:
5.0

They were very helpful and made sure I knew what to do if anything happened to the truck, etc. Very good customer service!

Jeanette Tinch 
Rating:
5.0

Customer did not leave a comment.

Megan Berryhill 
Rating:
5.0

Customer did not leave a comment.

john wheeler 
Rating:
5.0

Billy, the manager, was super helpful and accomodating. He made the process easy. I'll be back to rent more equipment soon.

john wheeler 
Rating:
4.0

Update computer so they can print contract and receipts to provide for customer.

Troy Pace 
Rating:
5.0

BIlly was waiting and checked me out...I just need a receipt via email when possible. Nice gent.

Joseph DePete 
Rating:
5.0

Very friendly service. We had a great experience.

Julie Lampe 
Rating:
5.0

The staff at Grays Rentals went above & beyond to help us get the 5' x 8' trailer set up properly to our truck. Ended up we had a blown fuse that allowed all of the lights/blinkers to work, except for the running lights. They hung in with us until everything was working correctly & safely. We would definitely recommend this location to anyone.

Amy Priep 
Rating:
4.0

there were no blankets for rent. The employees explained that they often have a difficult time keeping them supplied. Customers often take them on one way trips and they are left with no blankets.

Julie Kelly 
Rating:
5.0

Great customer service at this location!

brenda alexander 
Rating:
5.0

Great customer service. Nice kid

Alexandra Walker 
Rating:
5.0

Customer did not leave a comment.

Susanna White 
Rating:
5.0

Wonderful Staff!

Carter Scott 
Rating:
4.0

Customer did not leave a comment.

Claudia Mccrocklin 
Rating:
5.0

Customer did not leave a comment.

BRENT BATOVSKY 
No reviews have been submitted for this location.

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