Customer Reviews for Grays Rentals
(U-Haul Neighborhood Dealer)

220 comentarios

1404 S Shelby St   Louisville, KY 40217

(502) 822-2915

Horario

  • Lun. - jue.:
    10 a. m. - 4 p. m.
  • Viernes
    9 a. m. - 3 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(502) 822-2915

1404 S Shelby St
Louisville, KY 40217

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    10 a. m. - 4 p. m.
  • Viernes
    9 a. m. - 3 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Wonderful Staff!

Carter S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT B. 
Clasificación:
3.0

Truckshare did not work well when I signed the truck out. I tried five different browsers on three different phones and had to call U-Haul six or seven times before I finally got it to work, making me an hour and a half late. Thankfully, one of the U-Haul reps pushed my time back so I wasn't penalized, and gave me additional time to bring the truck back. Truckshare worked fine when I brought the truck back, but I do not recommend using it to sign the truck out.

Tim B. 
Clasificación:
5.0

This was the best Uhaul experience I've ever had - great staff, easy process. I'll definitely use this location again.

Patrick W. 
Clasificación:
3.0

Only wrinkle is address via GPS gets one to the front of the business but that ain't where you drop the rental… piddled off half an hour trying to access the area in the rear…. Gray's has called me twice but have missed both calls.. will presume they're touching base and good customer service…. I'll call them tomorrow…

Thurman B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
4.0

Description of the location so we know what to expect when we get to the u haul place.

Julian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor U. 
Clasificación:
5.0

Wonderful staff and office. Best experience with Uhual ever.

Deanna K. 
Clasificación:
3.0

Agent very helpful

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques K. 
Clasificación:
5.0

I was well pleased with the service I received

Carlton B. 
Clasificación:
5.0

Excellent customer service, keep up the great work;

Mark M. 
Clasificación:
4.0

This location was fine and staff very nice . However my reservation was for the bardstown /hikes lane location . They did not hav a truck tht I reserved available , which was a major inconvenience . I was only to pay $69 some odd dollars and ended up paying almost $200 deposit due to location change. Moving is very expensive and that totally messed my budget up

Tesha M. 
Clasificación:
5.0

Excellent Service

H Brian C. 
Clasificación:
5.0

We reserved a 5x8 enclosed trailer. The trailer was ready the day and time we went to pick it up and the associate helped with hook up. The return was also quick and easy!

DEBRA R. 
Clasificación:
5.0

Great customer service.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgit M. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael E. 
Clasificación:
5.0

Trucks at this location appeared to be older...

charlton G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt S. 
Clasificación:
5.0

Everything was perfect!!!

Ebone P. 
Clasificación:
5.0

Very efficient, friendly and honest!

Danielle H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lamont M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

Having been to a couple local Uhauls, this is my go-to. The staff is always friendly and courteous and checking out a vehicle is a breeze!

Bethany R. 
Clasificación:
3.0

The steering needs alignment. Brakes may need to be looked at soon

Robert S. 
Clasificación:
3.0

On the first night of my rental, the battery died and the service that came to fix it wasn't sure what to do. This was not what I needed after working all day loading the truck.

DEWAYNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
5.0

Nice customer service. The young lady answered all my concerns.

Mattie B. 
Clasificación:
5.0

The person who helped me was courteous and efficient. He performed his duties with the right balance of friendliness and professionalism.

Heather R. 
Clasificación:
1.0

Try to prevent a mobile pick up in the ghetto. My truck was stolen. No one has tried to resimbirse me for the 2 and a half hours it took to get a new location and truck. Since we were delayed and there was no 10' truck at the new location, I had to drive a 15' truck all the way to Michigan from Kentucky in the dark in thurderstorns pretty much the entire way. Therefore I had to miss a day of work the next day and my friend that wa helping me move had to miss a few hours of work due to the fact she had to get some sleep. This was a nightmare of an experience. Good thing we didn't get robbed at the first pick up location, I'm actually surprised by that. Can someone please call me? I have tried and no one answered or returned my call today. Also, just so you know I am rating JM auto on Dixie highway in KY, not grays rental. That wasn't as big of a headache as the ORIGINAL pick up location, where my first reservation was stolen from, I know this because the lock boxes were broken, there was a truck there but we figured out it was a drop off because there were keys in the return box that we could see. Gracias

DANIELLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madiha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
3.0

Very confusing key drop location.

Martha I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Huda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachele I. 
Clasificación:
2.0

Everything was decent really. They charged me for gas even though I brought it back fuller than it actually was

Aisha N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
5.0

My trailer have issue with lights, but they shange for a bigger size quickly same cost. was most high gas cost during long trip, but was a best solution. First time i open trailer in Florida at 10 pm some issue appear where i not was able to close. Using my father tools we was able to close trailer door.

Jorge R. 
Clasificación:
5.0

Great experience, dropping off. I will call this location directly in the future if i need to rent form Louisville, KY SUPER helpful and VERY NICE

Curtis M. 
Clasificación:
5.0

Fast, friendly and responsive! I have used Gray's Rentals several times and it has always been a good experience. ¡Gracias!

Christopher C. 
Clasificación:
3.0

The location did not have the Appliance hand trucks that I ordered and I did not contact this location originally. I have had better service at the location I frequently use, not to be steered to another location that I did not ask for. The owners were polite and friendly, but I did not like their setup.

BARRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda G. 
Clasificación:
1.0

would not return my calls to confirm my after hours check in. Never answered their phone during business hours.

Jeffery P. 
Clasificación:
5.0

Easy pick up service with helpful staff.

Roy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil F. 
Clasificación:
5.0

Billy was incredibly helpful and knowledgeable

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen E. 
Clasificación:
5.0

The fellow I worked with was very nice and worked very efficiently even though he had multiple customers at the same time.

Gregory E. 
Clasificación:
3.0

The location was hard to get into if you had never been there before. I went in down the wrong alley way and I almost scraped my trailer. There was also a meeting going on at the building next door, and the people there took all the parking spots. The one employee I interacted with was very helpful, but he wads also swamped with stuff to do.

Travis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia G. 
Clasificación:
5.0

Great service.. friendly and very helpful. Highly recommend this dealership.. very professional.

Jay V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kundan J. 
Clasificación:
5.0

Professionals people

LEANDRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nancy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
1.0

Slow service despite website check-in. I was having issues with the website when returning the truck. Despite constant calling and emailing, I did not get a response. I was overcharged because of improper truck return.

MATTHEW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth E. 
Clasificación:
4.0

There needs to be more CARGO VANS available at the site on 535 E. Broadway in Louisville, Ky which is the most convenient site for a non-car owner like myself. The Shelby Street location isn't very convenient for me. I prefer cargo vans to the other types of vehicles.

HUDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNE H. 
Clasificación:
5.0

Great and easy customer service.

carla T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie O. 
Clasificación:
5.0

Good people. Contacted me by text with specifics for drop-off parking location (Very helpful). Easy to access the back of the building and ample room to maneuver around.

William R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Misty L. 
Clasificación:
5.0

Excellent service

William D. 
Clasificación:
2.0

They are open only a very limited hours. Tried calling them multiple times throughout their hours of operation without being able to reach them. Each time got to voice-mail but their caller system doesn't allow you to leave a voice-mail. Ended up leaving the trailer in their yard and got an email recipt showing that it was received.

Charles R. 
Clasificación:
3.0

No

Nicole M. 
Clasificación:
5.0

Service was excellent.

Chuck S. 
Clasificación:
5.0

I was late picking up the truck and young man where nice and let me take the truck.

Shelly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P. 
Clasificación:
4.0

Fast friendly service.

LaRonda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy T. 
Clasificación:
5.0

professional, friendly service.

Thomas R. 
Clasificación:
5.0

Experience was quick and easy! Staff is very professional and pleasant

Sierrs P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth E. 
Clasificación:
1.0

I booked it close to the house. My reservations changed. And they didn't even notify me to let me know that the location changed. It was the second of the month. And they told me I had 15 minutes to get to the next place which was 20 minutes away. I booked it five minutes down the street. Over two weeks ago I don't know why it wasn't at that location and no one notified me. So yes I had a very bad experience.

Penny Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn B. 
Clasificación:
5.0

I don't know because everything was perfect! Customer service was excellent!

Kimberly H. 
Clasificación:
5.0

I didn't put gas back in it. I was too pooped to pump. They saved me!!! I love Gray's and won't go anywhere else. Nicest, caring people:)

Sharon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
4.0

All was pretty good 😊

Nelson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Selina T. 
Clasificación:
2.0

You gave me the wring truck. It caused me hardship becausecI was on a time lime for an event so we were late. Uou never offered to discount me dud to that major set back. THEN you charged me twice si my check bounced for anothef bill I psid. I am very angry.

CHRISTOPHER R. 
Clasificación:
2.0

The people were great but they did not have an appliance dolly. No notification. They charge you $200 over what your bill is and it takes a few days to come off. In the meantime I had a negative in my account. I have used many uhauls and this was never done. Truck not in good shape. I won't rent there again.

KATHI M. 
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