my truck did not come with the equipment I rented. I called to no avail and was compelled to pay for additional equipment at another location bc I needed it for my move. zero customer service.Burk H.
Customer Reviews for Grays Rentals
(Distribuidor de U-Haul del vecindario)
Louisville, KY 40217
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 4 p. m.
- Vie.: 9 a. m. - 3 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 9/25/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent customer service when we went to pick up truck. Everything was thoroughly explained. Truck was very clean and in good shape. ¡Gracias!Michael W.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Tenisha M.
El cliente no dejó un comentario.MARCELLE B.
I reserved a pickup truck to move a couch, but this location had none available. However, they were more than willing to allow me to take another vehicle so I could get the job done.SEAN C.
El cliente no dejó un comentario.LESLIE G.
Clerk was very nice.BETHANY C.
El cliente no dejó un comentario.Vicki S.
The U-Haul that was assigned had been pulled due to a missing mirror and we were not informed ahead of time. Luckily, we were able to use it and the people there were very helpful in figuring it out.Allison S.
You all were friendly! Even had good costumer service when I was having problems with my reservation. I picked this location because I read the reviews and you all had the best. You did not disappoint. Keep growing and keep up the good work.Rodricka O.
Excellent, the best.JEREMY P.
El cliente no dejó un comentario.Ross B.
My original time and pick up location was changed by uhaul at the last minute. This caused inconvenience to my move plans. The location was much further and the pick-up time later than originally selected.MIGUEL M.
I did not speak to anyone here, it was after hours. I did receive verification of check-in though via email.Robin A.
El cliente no dejó un comentario.Andrew G.
Great experience. Truck was very clean and maintained greatly. We will definitely recommend this location to family and friends in the future. ðŸ'CHARLES B.
El cliente no dejó un comentario.AMOY G.
We were running late for our reservation. They were friendly and accommodated us. Van was ready to go when we arrived, drop off was super quick. We were told we would be emailed a receipt after the van was checked in if we didn't want to wait. We rolled out and had our receipt in two minutes. We highly recommend them!Margaret W.
Very helpful staff! Would definitely use again.AARON C.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.Ahmad N.
El cliente no dejó un comentario.Dylan H.
El cliente no dejó un comentario.JEFFREY S.
The best service and fast in and out.WAYNE R.
This location only had one unit on handle and could have used an extra unit There was someone wanting to use it as soon as i dropped it off Just my opinionAlfred R.
El cliente no dejó un comentario.Ethan Taylor E.
Very helpful, courteous, and friendlyPHILLIP L.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.Daniel A.
El cliente no dejó un comentario.Kristin S.
Gray's rental is the best place in Louisville to rent! They were so friendly, accommodating and the 9' van was spotless.JOHN B.
Ellen was great with speedy service. I look forward to renting again.Tymika P.
Best uhaul experience I have ever had. Excellent customer service experience, I would definitely recommend!AUSTIN M.
El cliente no dejó un comentario.MILISSA Y.
El cliente no dejó un comentario.AUGUSTUS REX C.
They were super kind and helpful! Highly recommendCortnee G.
App for 24/7 truck pickup just threw an error once we were there and tried to use it, but the staff at the store were really friendly and helpful. Would use again.Sonya P.
El cliente no dejó un comentario.tonia A.
El cliente no dejó un comentario.Peter B.
Probably the friendliest U-Haul experience I've ever had in my life! Billy bent over backward to get me what I needed.David B.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.JOHN G.
Very friendly!Melissa M.
El cliente no dejó un comentario.PAULA P.
El cliente no dejó un comentario.Nathan T.
El cliente no dejó un comentario.Wendi R.
El cliente no dejó un comentario.Alexandra U.
Very customer-friendly service. Worked with me to reschedule trailer rental when my car's wiring jack was found to have no connectivity.Tom H.
El cliente no dejó un comentario.Mike M.
Billy was excellent customer service was on point he's most definitely for the customer I don't think I've ever been to uhual and got the service he's given!Taja F.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.JUSTIN P.
El cliente no dejó un comentario.WESLEY C.
El cliente no dejó un comentario.WAYNE B.
El cliente no dejó un comentario.DAN H.
Very friendly and great customer service!! The best!!Ricky B.
El cliente no dejó un comentario.Kristen P.
There was no gas in the truck so I had to fill it. We didn't get the pads we ordered and the truck wasn't in the right spot so it was hard to find.Patrick D.
El cliente no dejó un comentario.Patrick R.
Quit routing the customers from one location to another. Very poor service. Will not recommend.JENNY D.
Nice guyKORTNEY J.
El cliente no dejó un comentario.EDWARD S.
El cliente no dejó un comentario.JOE G.
El cliente no dejó un comentario.Bradley H.
My driver side mirror was not tight it moved with every bump in the road. Thankfully a maintenance man helped me at the apartments.KIMBERLY F.
El cliente no dejó un comentario.kyle L.
The proprietors at Grays Rental could not be any nicer or more helpful. Highly recommend.Jonelle B.
El cliente no dejó un comentario.ALAN P.
Great customer service.WAYNE B.
El cliente no dejó un comentario.JOSHUA H.
El cliente no dejó un comentario.AARON M.
El cliente no dejó un comentario.LORIE N.
The people running it are very nice and welcoming and it was a pretty quick processDASHARALE M.
El cliente no dejó un comentario.MARSHALL D.
Closed when I dr9pped off using website service. Called me LL after to confirm dropoffMICHAEL S.
El cliente no dejó un comentario.Belinda L.
Nice staff but the location in near down town and little hard to get to.Wesley A.
El cliente no dejó un comentario.JOHN DAVID J.
El cliente no dejó un comentario.Ronald B.
The people there were very friendly and helpfulRichard E.
El cliente no dejó un comentario.JEFFREY D.
El cliente no dejó un comentario.JONATHAN A.
Very friendly and courteous staffNorman S.
Staff was extremely courteous, professional and accommodating. This was by far the best experience I've ever had with renting a truck and I have done so quite often!JOHN N.
El cliente no dejó un comentario.Melvin H.
This was the worst U-Haul experience I ever had. None of the extras (two dollies and 4 dozen blankets) were in the truck, which put us behind by more than two hours. Every step of the reservation until picking up blankets and dollies from a different location almost 15 miles away, was a COMPLETE NIGHTMARE. We will never rent from UHaul again.Heather W.
El cliente no dejó un comentario.Larry V.
This part of the rental process was the only good part of the journey. Getting rid of a terrible piece of equipment. What a joke.Clayton S.
El cliente no dejó un comentario.Timothy B.
Ellen was GREAT!bejamin L.