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Elena M.
Customer Reviews for Grays Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly people and very welcoming. Great experience with this location. Would gladly refer them to anyone needing a rental in the area. Very genuine people.
JENNIFER J.Free Beer!
Mark C.They were really friendly and great. It was MLK day so I was especially happy they were open. I just needed a van for a couple hours to pick up a sofa.
Steven F.Great customer service. Would rent here again.
paul S.Great experience!
Fred G.Billy was so helpful and professional! Thank you!
Mary Y.Keep doing the same,your customer service is good
Christopher T.Customer service was top notch. All went smoothly. Thank you!
Joan T.Great job! Nice helpful customer service at Grays Rentals and cargo van worked out very well. Many thanks, and feel free to add me to your list of satisfied customers....many thanks!
Jeff M.Billy was wonderful to work with. His professionalism & the u-haul app made my moving experience very painless & easy.
Tyronica R.I will use your moving trucks again in the future
willie D.Staff was very friendly and knowledgeable. Pick up and return were easy & quick. Would recommend this location to anyone. Overall a great experience.
Cameron C.Great customer service Will be using this location again
Corey P.Very nice people!!!
Shawntay G.I rented a trailer in Lansing, MI and intended to drop off at the location in Louisville, KY. On the way to Louisville, I called the location to confirm the drop-off time. I was told on the phone, that no one would be at the location after 4pm but I could still drop the trailer off. I was given instructions to drop the trailer off, take a picture of the equipment, and text those pictures to the number I called. I dropped the trailer off at the location on 7/22/23 at around 5pm. A couple days later, I was called by the Louisville facility, asking when I intended to drop the trailer off. I explained that I had already dropped the trailer off a few days prior, and had followed all the instructions. I then forwarded those pictures to Ellen. I was told that there would be a follow up, however I never heard back. I tried to contact the Louisville facility a few more times, with no luck and no response. It was a confusing and anxious process, because I didn't know if I was going to be held liable for the trailer, when I had followed all the instructions. Better communication from the Louisville facility would have been much appreciated. I received my receipt and this survey a month after the fact. Overall, the process could be improved.
Jordan P.Staff member was very helpful
Paul T.Very nice, friendly, informative staff. When in need of a Uhaul, I would use this location again.
Alicia H.Quick and easy. Friendly owners!
Jason W.👍🏾
kenneth K.Nothing. The associate who handled my rental was awesome to deal with.
Tom L.Keep it up Gray's - consistently top-notch service all around. Thank you!!
billy M.The people that run this location are wonderful. Very helpful and detail oriented. Beautiful people and a great experience.
TRAVIS G.What a great experience! Billy's customer service was A++! Thank you for an effortless transaction and for being so helpful!
Samuel W.I dropped off on a Sunday so there was no one around. I did call on Monday to verify there were no issues. They called me back and all was good.
Angela F.Everything was handled great. Very pleased
Eric L.Very courteous and helpful staff.
CORKY B.It was ok the truck seem like it need a lil maintenance cus it was driven ruff
DANETTE B.Very clean and helpful staff. Great place to rent!
Justin P.The location was fine. The person working was great. The brakes on the trailer don't work right.
Grant I.No clear indication where to park
Michele P.The guy that helped me check in and check out was very helpful.
Casey B.Good service
Hamisi J.Nothing that I know of.VERY professional and helpful.
Jeff W.Billy was great!
Amanda I.Service was excellent!
Jillian B.No complaints Nice staff
Michael F.Trailer was missing a couple tie down mounts but worked out regardless. Great service.
Benjamin B.You guys are doing a great job
Carlton B.This location was hands down the best and easiest experience I've had. The location and truck was clean, the staff was prepared, organized, and explained everything clearly. Will 100% use again and recommend this location to friends.
Melissa F.Polite and friendly, zero problems, in and out in 20 minutes
scott L.Everything good
Herman N.N/a
Aaron B.The representatives at 1404 south Shelby street were very friendly and professional. They took care of my business promptly and I recommend them highly. If I need business in the future I will use them. I was not able to accomplish anything on the website and I had to call the 800 number and speak to a representative. They were very friendly and professional and got my reservation set up immediately. They did a great job also. Thanks Patrick Brooks
Patrick B.We've rented trucks and trailers from Grays and always had excellent customer service.
john W.The employee/owner was really nice. I didn't have any problems renting from them. . smooth process. Thank you!
Mikeala W.Nothing at this time. The establishment is always clean and customer service is an A plus
Ronda M.Seemless experience. Worry free as well. The movers that were recommended were top notch and I would highly recommend as well.
Jeffery U.They were very helpful and made sure I knew what to do if anything happened to the truck, etc. Very good customer service!
Jeanette T.Billy, the manager, was super helpful and accomodating. He made the process easy. I'll be back to rent more equipment soon.
john W.Update computer so they can print contract and receipts to provide for customer.
Troy P.BIlly was waiting and checked me out...I just need a receipt via email when possible. Nice gent.
Joseph D.Very friendly service. We had a great experience.
Julie L.The staff at Grays Rentals went above & beyond to help us get the 5' x 8' trailer set up properly to our truck. Ended up we had a blown fuse that allowed all of the lights/blinkers to work, except for the running lights. They hung in with us until everything was working correctly & safely. We would definitely recommend this location to anyone.
Amy P.there were no blankets for rent. The employees explained that they often have a difficult time keeping them supplied. Customers often take them on one way trips and they are left with no blankets.
Julie K.Great customer service at this location!
brenda A.Great customer service. Nice kid
Alexandra W.Wonderful Staff!
Carter S.