Comentarios del cliente para Graymont Groceries

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Graymont Groceries

Grado total:

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Antonia H. en

Grado:

The individual that assisted us seemed to not know what he was doing and he was extremely rude. I’d already provided the information that he was asking me for over the phone when I made the reservation. When I asked why he needed all of the same information again (including my debit card information) he started an argument with me saying that I was wasting time by asking him questions. Also when I made the reservation via phone beforehand, I also specifically asked if someone else could pick up the tow for me and if I had to be with the person. I was told by the representative that I did not have to be with the person. The representative then asked me for the name of the person who would be picking it up and stated that she’d made a note including that person’s name on my reservation. The individual at the location at first said that he did not see the note and would not allow the person (who is my step dad) to pick up the tow. He later stated that he did see the note but still would not allow my stepdad to pick up the tow without me present. The entire ordeal was exasperating and and the customer service at the U-Haul location was horrible. I would never recommend that location and I’m skeptical about patronizing U-Haul at all at this point.

Hunter C. en

Grado:

Reserving a truck online is a complete waste of time. Reserved a location close by only to be told I would have to travel to another location out of the way to pickup the vehicle. Also reserved several add on options, ie furniture pads, dolly, etc, and they were not even on the truck. Had to travel back to the location where I originally reserved to pick up those items and waste more of my time. Overall worst experience with a rental company ever.

Archantria S. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

El cliente no dejó un comentario.

michelle O. en

Grado:

El cliente no dejó un comentario.

Eugene D. en

Grado:

Dont rent at this location

Stephanie B. en

Grado:

They could not produce me a receipt when I returned the truck. The clerk call for help and the man he spoke with assured me I would have my receipt within 10min of the call via text messages. All he asked was that I take a picture of the mileage and the inside of the uhaul and send it to him. As for the Uhaul itself, it would not go over 60mph, the steering wheel shook the entire time, and it would barely change gears.

Jasmine B. en

Grado:

Better explaining on the mileage. I was a1st time buyer and didn't really know what to pay for or ask for.

Jeff H. en

Grado:

Asked multiple times for money from homeless. Distracting when trying to move equipment.

tabatha B. en

Grado:

El cliente no dejó un comentario.

Krystal R. en

Grado:

Service was great!

Simone W. en

Grado:

This was one of the worst experiences I have ever had. 1) it’s in the middle of a very unsafe area. It’s basically a gas station in the hood. People were coming in drunk and being rude and obnoxious. I felt very unsafe here 2) the guys behind the counter were rude and treated me like I was an idiot. I had done the online drop off and didn’t know where the drop box was. I went inside and attempted to ask the clerk where it was and they basically ignored us for. When we tried to tell the we did the drop off process online he kept telling us he couldn’t find our information and that we needed to call Uhaul. We told him multiple times we did the photos and just needed to drop the keys off and he proceeded to basically yell at us. So I just dropped the keys and left. This experience was awful, the location was awful and the representives were awful. This is an AWFUL location for drop offs.

reginold C. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

I inquired to pick up at an address much closer to my residence and u-haul sent me to a location far from my area, in an unsafe neighborhood. The check-in experience took over 30 minutes and I may have been charged twice. The truck itself was fine and everything I had control over went very smoothly, but I was unimpressed by the services provided otherwise.

Tomiko H. en

Grado:

My original contract was with a uhaul company on Ave. E in Ensley, Alabama. It was for 8am. I arrived at 7:57am the gate was closed so i called the number given to me when i made the reservation.. The man said he would be right there, then called me back within 2 mins., and stated his wife was sick so i need to give him 20 minutes or more to get there. So i called the 5 points store. The uhaul answering service answered the phone and honored my reservations and directed me to the nearest uhaul store and they directed me to another uhaul store which had the correct truck size i needed. The graymont customer service was terrible. Store Safety horrible.. 3 women came in running and fighting, the worker didnt know where anything was and the truck was dirty. I had to wait for it to be cleaned out and they charged me for insurance and i explained i have my own full coverage. Then after returning the truck. It took over 45min. To get my cash deposit back. What a big delay, for my planned day ..

Tenille H. en

Grado:

No contract was given

Shantteria L. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

Zachary W. en

Grado:

El cliente no dejó un comentario.

Jeremy S. en

Grado:

We rented originally from the Vestavia Hills location, and then discovered we had to drive 15 miles out of the way one way to receive the truck at this location. Not quite sure what the point is in reserving a truck at a location if you still have to go to a completely different location for a truck. The man at Graymont Groceries was very helpful and nice to us and we enjoyed working with him. However, the staff at Vestavia Hills (close to Red Lobster) was unreasonably rude to us and provided terrible customer service. We would not use that location or recommend it.

debbie S. en

Grado:

This is not the location I wanted to pick up the uhaul truck. It was supposed to have been available st s closer location

Austin A. en

Grado:

The location was dirty, spent 30 minutes to return a trailer, staff was slow and didn't seem to care, staff did not check trailer, would have rather drove 30 minutes out of the way to return the trailer than go back to that location. Would recommend having someone look closely at this location.

shakedra B. en

Grado:

The uhaul was at an gas station the customer service was terrible. The cashier stop attending to me to take other customers. And i never recieved the keys because he told me he couldnt help me after trying to get the uhaul for 2 hours of going back and forth with putting money on my card to taking it back off.

andre B. en

Grado:

The man running the store was very helpful and very polite. I had no issues dropping of my rental trailer. The only thing I would say is that the location itself is in a 'sketchy' area, some customers may not feel as comfortable as I was going there. But, again, I had no issues.

Glenda H. en

Grado:

Communicate Better

Matthew M. en

Grado:

The place is located in the ghetto, the attendant who did the paper work wasn't previously trained nor understood the check in process. He did his best but it was clear he wasn't the Uhaul rep. No one check the light or helped hook up the trailer.

ruth W. en

Grado:

I just didn't like how the men were hanging around the front of the store.

wayne B. en

Grado:

The truck I rented was not in good mechanical condition.The front end was severerly out of line,leading to unsafe driving experience

olivia L. en

Grado:

Make sure the truck is clean and full of the correct gas.

DONALD B. en

Grado:

El cliente no dejó un comentario.

charlie S. en

Grado:

El cliente no dejó un comentario.

jeremy C. en

Grado:

I reserved and completed the sign in for a 15" box truck rental at one location and when i got there at the correct time i was sent to another location because they did not have a truck for me. at that location i was sent to another location. at that location i was sent back to the second location. I know i am due a $50 refund for the reservation guarantee and i have already filed a complaint at the 1-800 number. Their was a man on the phone who was very helpful and my only saving grace. i believe he was in management.