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Jacqueline D
Customer Reviews for Gray Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t lie to customers. The agent told us definitely several times that this location was open, but it was closed.
Fredrick KI dropped off the truck on Saturday and had called the staff on Saturday, and Monday to request them to please check in the truck. Was not able to get the truck checked in until VVI called the corporate office and they contacted upper MGMT.
Wendy NNothing to improve. The self checkin and self checkout was flawless. I’ll definitely rent from them again!!
Melissa CIt was ok. She gave me a price and said it would be lower when I returned it to her same day. When I came back an hour later she was gone so I locked it up and left it there. I'm disappointed that I was charged more than what she said since I was there on time and she was gone.
Seron BThe truck was full of trash. I Uploaded pictures also the truck was low on oil there was no gas in the truck. I upload pictures of the gas gages. customer service was excellent Ashley was a great help. will I recommend renting from them again never. And then they have the nerve to charge me an extra $18. Ashley told me she would give a discount on the truck because it was so trashed. I guess that's not going to happen.
Benita BCheck vehicles for needed maintenance. I didn’t experience any issues but warnings and lights stayed on.
Andrea SWasnt expecting it to be a online order but it was neat and easy
Ontarrius AAshley was super helpful. But my uhaul rental was very disappointing I had to clean the cargo before using the truck it was full of debris had less then a half tank of gas and no dully hand truck that doesn’t had required
Brittany BWhen I received the truck the inside had dirt all on the floor trash under the seats. However, I get charged for not cleaning it out and I rent uhauls all the time. I was charged to much for the mileage it should be unlimited miles for traveling long distance. The company could come up with something for people that own business.
Nikesha CVery nice and responsive. Easy pickup and return.
Steven WIt was quick and easy
RICHARD LAccess to advertised equipment should be guaranteed when requested…. ie dolly
lewis lThe back was not clean, the last person did not clean it and the app kept crashing while doing the signing out and in of the rental. The issue making me rather use the live person than the app. In addition, since the app crashed, it had incorrect charge at the end of the rental where had to wait for a hour or so trying to get support to update the case of this issue. I am however happy that the correct charge was finally updated and charged with not a lot of additional calling to U-Haul.
Marlon CWe were told to take the truck to a location on Dogwood 20 minutes away after being contacted prior to take to Gray Motors (which was 3 minutes from our new home). Talk about confusing!
monte DHave the vehicle that was reserved Have vehicles that work properly Have the equipment that was supposed to be on the truck (Dollie) I made reservations 2 or 3 days inadvance in North Carolina to pick up vehicle in GA at 10am my truck was not there the 1 that was there was huge without a Dollie it took 3hrs for me to get truck. The ramp didn't work road side service was wanting me to delay my already behind schedule move it takes 5hrs to drive back to North Carolina I'm not able to drive at night so with that being said I was forced to due to be non professional uhal pic up sight I'm very very displeased
Kimani MThe only thing I didn't like about my experience was the lock box process. I started panicking about not being able to get the truck, because it was difficult. I gave 5 stars, because I got excellent customer service OVER THE PHONE. No one was at the location at my pick up time, but it felt like someone was physically there.
marquia cThanks again
Arthur AYou all charged me $60 for gas when I brought the truck back on FULL. Dont be trying to pimp people out there bread for the BS. Yall offered good service until I got the final bill. How you charge me $60 when you claim I brought the truck back at half a tank when I can show you a picture where I dropped it off FULL. Send me my $60 back before I dispute this whole charge
Lorenzo HNo one was at the location when I arrived. There was a sign on the door with a phone number. I had to stand outside on the phone to create the rental contract and take the truck. The truck was filthy and there were lights on the dash, one saying service monitor, tire pressure. The rented a Uhaul about a month ago and it’s always the same thing with your dealers poor service, filthy trucks and vehicles that need service, to the point where I feel unsafe driving them.
toynett SI would never rent a truck from this location all of my information was wrong the person I spoke was very not concern this was my 1st time going there and truly my last.
Alsca BI explained what how much furniture I had and the fact that my furniture was oversized as well as the number of boxes that I had, a 17 footer was recommended and it was too small,,therefore, I was forced to rent a 2nd truck.
THELMA MWhen someone reserve a truck actually have it avalible. I went to three different uhaul with reservations and they did not have the trucks.
Corey O