El cliente no dejó un comentario.NICOL S.
Customer Reviews for Graverts Automotive Service Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James M.
truck was never cleaned before I picked it up, even last cust. receipt was left in vehicle, would not give me an instore receipt. I returned it in the condition I received it in. I only hauled a recliner chair and small dresser and had the gull to charge me 25.00 clean up fee.They charge the fee and do not clean the fee. I am callind the last customerRICHARD G.
I was told I needed to drop off my rental truck by 10 AM when I had rented it for 2 days. When returning the truck I was told by the employee I was good to go. Then I receive an invoice by email that had several upcharges. I spoke with customer service with zero regards for any of the inconveniences U-Haul created. I use U-Haul frequently, but that may come to an end now.Christopher G.
El cliente no dejó un comentario.CHRISTOPHER T.
Did a great jobShawn D.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.Madeline V.
El cliente no dejó un comentario.Michele W.
It's all goodElaine P.
El cliente no dejó un comentario.john S.
Nothing. Pick up was quick and easyRobert T.
Hard to find, saw another trailer in alley,that was the only identification.Burton W.
Nice job. The manager on duty did an excellent job getting me all set up and hooking up the trailer for me. ¡Gracias!steve S.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Sheri L.
El cliente no dejó un comentario.Dawn B.
El cliente no dejó un comentario.dan B.
El cliente no dejó un comentario.Codi O.
Nothing. These guys were great!Elton S.
El cliente no dejó un comentario.Steven P.
El cliente no dejó un comentario.Paulette M.
I was greeted as soon as I walked in the door. Everything was handled quickly and I was out the door in good time.Tim T.
Very quick and easy process.cari R.
El cliente no dejó un comentario.MATT M.
Was closed and wasn't sure where to return truck . Better info would be helpful . Found alley in back . Not well markedCheryl H.
El cliente no dejó un comentario.Alexis M.
El cliente no dejó un comentario.Stuart C.
El cliente no dejó un comentario.Kaitlyn W.
the equipment was not swept out, the pads I rented smelled of deisel fuel to exit the facility i turned left out fo the parking lot and then tried to turn left on to the street which was very very tight - the facility shuold warn peopleBRIAN G.
El cliente no dejó un comentario.Darwin B.
The call center isn't very friendly and had my reservation all messed up. I called for a 1 way 10 ft moving truck to b picked up in Davenport, Ia and dropped off in coralville, Ia and when I arrived to p/u truck I was told the truck had to b brought back to Davenport same day and to get the truck I needed I would have to go to a different location. Communication is very importantBarbara S.
El cliente no dejó un comentario.KIM D.
El cliente no dejó un comentario.Brian B.
Great friendly peopleJim K.
El cliente no dejó un comentario.Andy B.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Valarie S.
El cliente no dejó un comentario.Jeffrey S.
Not open when returned truckRay R.
FRIENDLY, ;VERY PATIENT AND CENTRALLY LOCATEDJim F.
This is a terrible choice for a U-Haul location. The equipment is located in an extremely crowded space in an alley. Extended cab trucks are almost impossible to hook up to a trailer and it takes multiple attempts to get a trailer out of it's parking space without damaging other equipment.Tony T.
El cliente no dejó un comentario.SHERi M.
Very friendly service. I will go back.John S.
No improvement necessary highest marksRICHARD O.
El cliente no dejó un comentario.Kim B.
El cliente no dejó un comentario.Jeff P.
I was contacted multiple times by U-Haul staff about changes in reservations and various issues. It was more stressful than it should have been.Jordan K.
El cliente no dejó un comentario.Stefani M.
El cliente no dejó un comentario.bill R.
El cliente no dejó un comentario.Addison B.
It was hard to find the drop off location since it was in the alley. I am not yet familiar with Davenportelizabeth K.
Equipment was unsafe for long distance travel yet they had no problem sending me on a 10 hour drive with a completely bald tireMORGAN B.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.Tyler D.
The guys at Graverts called to let me know they were closing. They hung around until we could get there. Of the three UHaul places I dealt with that day in the Quad Cities, they were the ONLY ONES who gave customer service. The regional equipment manager, Dee, was rude, aggressive, and down right unpleasant, unhelpful, and should not be in customer service. I would never use UHaul again if I had to deal with people like her.Kristin H.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Mary K.
Everyone there was great!SHERRY B.
Will use this location again! Excellent service and helpful!Bryan N.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Sam R.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.Emily B.
hard to drive into, cluttered with autos. No clear "dropoff" point. Person said to me, I will be out and sweep it out and then we finish. He swept it out and charged me $15.00 plus tax. How did he know he needed to sweep it out before he ever came to the lot? I probably could have pressured washed it and I would have got chgd. NO UHAUL FOR ME _ EVER_ IN THE FUTUREvirgin G.
El cliente no dejó un comentario.John S.
They were very helpful and even helped me track down a pin for my hitch.Darren D.
El cliente no dejó un comentario.Chad J.
Uhaul need new and good equipments; equipments are very old and difficult to manouver.Jasminkumar V.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.BEHUL T.
El cliente no dejó un comentario.LINDA H.
El cliente no dejó un comentario.ERIC G.
El cliente no dejó un comentario.David M.
Very friendly and nice.Quanda A.
It went smooth renting and dropping off. The people working on both ends were great.Deb C.
Check in was easy and they helped me get everything set up even though I was a few minutes late and they had closed by that time!Jason B.
El cliente no dejó un comentario.Daniel B.
I wasn't notified where the dropbox was located. My truck was locked in the gate for three days. Bc they closed early on Saturday ( at 12:00) didn't tell me they was closing early until I was halfway to my destination . They move my truck the third day out of the gate and charge me for three days. They changed me for a full tank of gas when there was only 3/4 tank of gas in the truck when I rented the truck. They charged me for 3 days truck rental. Rented the truck at 11:00 Saturday and returned it @ 9:38 Monday.Scammers wouldn't rent from that location. Please don't renters Beware !!!!!!!DAVID B.
Very efficient! Did not even need my paperwork to complete the check-in. Much appreciated!George B.
Trailer in good shape. Nice tires on the trailer. Excellent service.Brant H.
El cliente no dejó un comentario.June S.
Excellent customer service! They could not believe my local Uhaul would not rent a trailer for a round trip.Brian J.
El cliente no dejó un comentario.Dan H.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Samuel M.
El cliente no dejó un comentario.craig J.
My only concern was that though this location listed Saturday hours when we reserved online a month ago, apparently they were not planning to be open on the Saturday we were picking up. We did not get a phone call about this until Friday, 1 day before. While we were able to convert our reservation to a self-serve option with the help of a U-Haul employee and pick up the truck even though Graverts was closed, it would have been nice to know this and have it figured out earlier. But I have to say the self-service option worked beautifully and was easier than I anticipated.Mollie S.
El cliente no dejó un comentario.Erica A.
El cliente no dejó un comentario.Rhonda V.
El cliente no dejó un comentario.Michael S.
Employee was super nice. The location is a bit tight, so just a heads up if you're driving a big truck.Keith E.
Facility was on a oneway street and had a small parking area, difficult to navigate with a crew cab truck with the trailer.LILLIE J.
El cliente no dejó un comentario.Karen N.
Had to have 2 people finish checking me out.not very good communication.Enrique D.