Customer Service and attitude SUCKS Gravely gave me a 20' truck with 1/4 tank on the day there was a gas PANIC in Bradenton FL. They didn't feel strongly enough about customer service to FILL the tank so I wouldn't have to spend 1.5hours in a long long line of cars at the nearest gas station (Sam's) which caused me a small accident with a car because of the tight driving conditions this panic caused. In essence the said... FU customer, you deal with the gas panic and have fun spending hours in line trying to get gas to get to Suwanee GA. Is this U-Haul's feelings towards its customers???? SO...I'd cancel Gravelly as one of your locations and/or have them pay for the cost of my accident...USAA is my insurance WMGaynor. 941-812-9731WILLIAM G.
Customer Reviews for Gravely of Bradenton
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The trailer was very rusty, the paint so faded you could barely see lettering. Doors didn't seal and rain came in there and somewhere on roof. Got boxes of items wet. Dust came in around doors while traveling and made bigger mess. Lights occassionaly would not work. Door latch was very hard to operate. This thing was an embarrassment to pull behind our nice Wrangler. The trailer should be on the scrap pile.KENT W.
Unfortunately I had to change the truck size, when I got there the truck size was not changed, the location did not have any blankets or dolly. The girl was very nice and gave me a larger truck and an appliance dolly, for no extra charge.Linda C.
They didn't have all the supplies not enough blankets I was in put in a bad position had to purchase blankets from the store I rented with 300 and some odd miles included I turn the truck in and it says 220 miles bait and switch I'll definitely look for somebody else than U-Haul next timeDAVID L.
I think I should be able to get half of my money refunded, due to the fact that I had to stop in try to get rid of roaches out of this vehicle that I rented. I never had a experience like that before, I don't that it's right that I had to try in get rid of something that should've been taken care of.ALLYSON L.
Very easy to put our belongings in and not a bad ride with trailer attached to carILENE O.
El cliente no dejó un comentario.FERNANDO D.
Both places was amazing fast & friendly and convenient on our last minute tripMELISSA B.
Perhaps it's only a problem with my phone carrier (AT&T), but the phone signal was nearly nonexistent at this location, making the online Truck Share check-in overly stressful. It took me 30 minutes just to answer the questions and upload the necessary photos because of the poor signal at that pick-up location. The hassle put me behind schedule and forced me to rush the move. My other concern was related to two dents spotted on the van. According to my online check-in, damaged areas should have been marked with an X. One of the dents was large and easily noticeable but it was unmarked. I fear the thought of possibly being charged for that unmarked damage had I not spotted and documented it before the drive. I will say, however, the inside of the van was clean and comfortable. It got the job done in the end.Giuseppe S.
They did not have all the equipment I ordered (I.e. furniture pads). My reservation was changed to this location from my initial reservation location. U-Haul should have moved the equipment to my requested location rather than inconveniencing me to drive further.Marvin K.
This was a new UHAUL location apparently and the tablet that was provided them would not take the pics to upload DL and CC which slowed the checkin process needlessly. Everything else was perfectJulie G.
El cliente no dejó un comentario.LUIS B.
Gravely, Bradenton FL was an excellent location and customer service.William G.
Charged my card 3 times and still waiting for it to be fixKYLE S.
Tracy was excellentRonald H.
Gravely is a very nice location to use. They are very well prepared with lots of trailer accessories and helpful folks. This is not your average neighborhood U haul center!! Its a couple steps up. I will use them for all my local trailer part needs.Joseph M.
El cliente no dejó un comentario.Willie A.
It was closed due to holidayKaren H.
Truck was ready to go with requested equipment from online reservation. Staff was cheerful and very helpful with driving tipsJoseph T.
My uhaul leaked water ive already filed a claim. My mattress got wet as well as other stuff.Samuel P.
El cliente no dejó un comentario.Larry M.
El cliente no dejó un comentario.Daryl R.
El cliente no dejó un comentario.Gerardo L.
one trailer did not have tie down locations on the rail midway up, these are very handy but some trailers seem to be missing that. Just an observationrick I.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.FIDENCIA M.
Thanks!! Keep doing what you're doing!!Steven J.
There was no one around to talk to about a rental .then when I brought it back no one around again the guy from the business behind the company took care of me and it took forever to get them to close my account not very good business...SAMEL L.
El cliente no dejó un comentario.JAMES R.
this location did not have supplies we needed for packing.thomas R.
I delt with Tracy Mock in renting my van. I was very you pleased with Tracy as it isn't every day you find people that are happy, pleasant to talk with and competent as Tracy was. If I need a truck again your shop will be my first stop. One thing that I think came from U-Haul, not your shop was the email stating damage to the vehicle. My first impression upon reading was that damage had been discovered after I dropped the van back. I checked the time stamp and saw the note was sent before I returned and realized you have pictures of the vehicle as it was when I rented. I'd suggest you may want to clarify that fact to eliminate the anxiety I felt with my first read.Robert B.
Super friendly, met me outside and attached the trailer for me. Very nice and accommodating.William L.
El cliente no dejó un comentario.Justin D.
El cliente no dejó un comentario.STEPHEN Z.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.Dennis D.
Make sure to leave a key outside. The location I actually ordered from forgot and I had to go 30 minutes out of my way to get a truck which was told to me the morning of. Then I got charged for the extra mileage even though it was uhauls fault. I should have been offered a discount and not had to pay mileage at all. Lastly, the truck I got had under a quarter tank of gas in it when I picked it up, I had to get gas almost immediately.Casey S.
Treat the customers like they matter.William P.
The service on return was exceptional. No hassle and , quick, This is a neighborhood store i would recommend, location was great and access perfect, this comes 2 weeks after going to the main location nearby in which I never frequent againdave N.
Work on the mobile app. 30 min later after taking my license photo I was still waiting approval. Gentleman inside the store was busy and ultimately had to cxl the mobile pickup and have him start over. It was an hour before I was finally able to leave. Also never received info on what lock box my key was in. He also had to do that. Very frustrating to say. Put me an hour behindMATTHEW S.
Corporate moved my reservation to them which is ok but they do not stock the $10 a dozen moving pads / blankets on my reservation. Finding this out at rental time put us in a bind. Also pre filled out Info yet had to do It all again at rental time (Credit card, drivers license, contact phones etc)Frank G.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.JEFFREY D.
The convenience of being able to drop off the trailer when they were closed was very helpful.JENNIFER F.
El cliente no dejó un comentario.Zbigniew P.
El cliente no dejó un comentario.Douglas J.
El cliente no dejó un comentario.Matthew C.
Employee did not attach the trailer to the ball properly and upon loading, trailer raised in the air and impacted the tailgate of my truck. Now going through the process of getting it repaired. Not good!GERRY S.
El cliente no dejó un comentario.STEVE S.
I received excellent service.Pamela S.
El cliente no dejó un comentario.Evelyn A.
El cliente no dejó un comentario.Larry E.
El cliente no dejó un comentario.WILMER F.
El cliente no dejó un comentario.armando V.
El cliente no dejó un comentario.SPENCER L.
Not a thing!Christopher M.
El cliente no dejó un comentario.tabril W.
El cliente no dejó un comentario.Frank G.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.James T.
The office was closed when I arrived despite a sign and hours posted as open. When I inquired at the main office, staff directed me back to rental building and told me just to leave the trailer. 2 separate male staff were RUDE and unhelpful. I was unwilling to leave paperwork or trailer without proof of return in good condition!!!! When Heather returned from break, she was most helpful and accommodating. She was the only good part of the return process.Jeffrey B.
El cliente no dejó un comentario.alicia L.
El cliente no dejó un comentario.CHARLES B.
El cliente no dejó un comentario.Maria W.
Melissa was one of the best UHaul shops I have ever experienced. With a little clarity to that comment. I have used UHaul over 40 times throughout 5 states over the last 20 years.Erich W.
El cliente no dejó un comentario.James B.
Melissa @ Gravely of Bradenton was very professional when inspecting and receiving the rental truck. Thank you Melissa for your kindness.Donna S.
El cliente no dejó un comentario.Marvin H.
The staff was very friendly and helpful.Kim S.
Great place. Great customer serviceJoseph C.
El cliente no dejó un comentario.Larry W.
Disgusting. Roach poop all over the dash. It smelled like bugs. We actually witnessed a roach shedding it's shell on the dash .... FREAKING GROSSS ????. I was excited to rent an RV from this location for our upcoming summer trip....I most definitely will NOT. Clean your trucks!!!!!!!Luckner L.
The car hauler design is such that you cannot open the car doors after you pull the car onto it. The wheel fenders are too high. You cannot get out of the car.David T.
Explain more about the total cost of the rental.Ernest L.
El cliente no dejó un comentario.Steve S.
thank you MelissaKrisztian P.
Very friendly and great communication!janie P.
the girl was very helpful, very nice experience, happy customer!Jared B.
El cliente no dejó un comentario.Lisa G.
Very helpful, safety discussion and practice!Lesli C.
Each time I've rented I've had issues. Overcharged me then credit my debit card and re charged correct amount ..poor communication and rude. Previous rental vehicle n July took several assistance from local rep (Chris) to straighten out issues. With this rental left tail lamp in operable and fender was slightly bent. On return to Solo storage in port Huron I was charged a Cleaning Fee of 75.00 which i am disputing..There was no issue and I do have pictures.Moving made easier...not so... I rent a dolly about every 6 weeks and the last two experiences have been pretty bad... Please look up my Dispute...filed 9/18/19 with Soli charges. By the way they store your trailers and dollies in an easy access spot to GRAB AND GO near main road...I'm suprised that you have not had any stolen... this concerns me when dropping off a dolly when closed as even the ones there are not secure.ROBERT G.
Everyone was very helpful and made it a pleasant experience.CHALMER C.
I believe I was overcharged (had equipment less than 24 hours and was charged for 2 days) and no one will answer my email.Mark P.
Truck and Dealer were top notch. Equipment was clean and available. Staff was friendly, thorough and accommodating. Highly recommend this uhaul neighborhood dealer.SHANNON K.
El cliente no dejó un comentario.Tabbatha P.
Fix the leak in the overhead bin. I had several boxes soaked by in coming rain. Damaged boxes and contents.Carole V.
El cliente no dejó un comentario.Ricky H.
New employee. Phone scanner not working, long wait. Trailer was fine though and hook up secureDebra J.
El cliente no dejó un comentario.evelio A.
Heather was very helpful and made my rental of a 4X8 Trailer very simple and easy. I would highly recommend this Location. Customer service was Great!Wes B.
El cliente no dejó un comentario.Jennifer T.
El cliente no dejó un comentario.michael L.
Very good customer servicemichael G.
Repesenitive did not explain all fees to me charged me insurance fee to my debit card without asking me if I need it if she would have asked I would've explained that I have coverage on my auto insurance policy. Still waiting for them to refund the fee.sylvia C.
Friendly service everything was ready. Will use againRebecca C.
El cliente no dejó un comentario.Alessandro S.
Great customer service from Ms. Lou, who delayed her lunch break to take care of us.sair A.
The equipment I pre-ordered with the truck was not in the truck and when I did automated pick up I was stuck without equipment. I spent over an hour on the phone with 5 different UHaul representatives before one was able to find another local UHaul where I could drive to and pick up the supplies. I will never rent a truck from Gravely again.Theresa P.
Todo fue de mi agrado todo sÃºper claro. Muy satisfecha. El trato muy cordial muy bien.Nereida E R.
El cliente no dejó un comentario.Thomas W.