Comentarios de los clientes para Gravely of Bradenton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Gravely of Bradenton

Clasificación general:

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Karen H.
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It was closed due to holiday

Joseph T.
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Truck was ready to go with requested equipment from online reservation. Staff was cheerful and very helpful with driving tips

Samuel P.
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My uhaul leaked water ive already filed a claim. My mattress got wet as well as other stuff.

Larry M.
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El cliente no dejó un comentario.

Daryl R.
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El cliente no dejó un comentario.

Gerardo L.
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El cliente no dejó un comentario.

rick I.
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one trailer did not have tie down locations on the rail midway up, these are very handy but some trailers seem to be missing that. Just an observation

Michael P.
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El cliente no dejó un comentario.

FIDENCIA M.
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El cliente no dejó un comentario.

Steven J.
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Thanks!! Keep doing what you're doing!!

SAMEL L.
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There was no one around to talk to about a rental .then when I brought it back no one around again the guy from the business behind the company took care of me and it took forever to get them to close my account not very good business...

JAMES R.
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El cliente no dejó un comentario.

thomas R.
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this location did not have supplies we needed for packing.

Robert B.
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I delt with Tracy Mock in renting my van. I was very you pleased with Tracy as it isn't every day you find people that are happy, pleasant to talk with and competent as Tracy was. If I need a truck again your shop will be my first stop. One thing that I think came from U-Haul, not your shop was the email stating damage to the vehicle. My first impression upon reading was that damage had been discovered after I dropped the van back. I checked the time stamp and saw the note was sent before I returned and realized you have pictures of the vehicle as it was when I rented. I'd suggest you may want to clarify that fact to eliminate the anxiety I felt with my first read.

William L.
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Super friendly, met me outside and attached the trailer for me. Very nice and accommodating.

Justin D.
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El cliente no dejó un comentario.

STEPHEN Z.
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El cliente no dejó un comentario.

Kevin P.
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El cliente no dejó un comentario.

Dennis D.
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El cliente no dejó un comentario.

Casey S.
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Make sure to leave a key outside. The location I actually ordered from forgot and I had to go 30 minutes out of my way to get a truck which was told to me the morning of. Then I got charged for the extra mileage even though it was uhauls fault. I should have been offered a discount and not had to pay mileage at all. Lastly, the truck I got had under a quarter tank of gas in it when I picked it up, I had to get gas almost immediately.

William P.
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Treat the customers like they matter.

dave N.
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The service on return was exceptional. No hassle and , quick, This is a neighborhood store i would recommend, location was great and access perfect, this comes 2 weeks after going to the main location nearby in which I never frequent again

MATTHEW S.
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Work on the mobile app. 30 min later after taking my license photo I was still waiting approval. Gentleman inside the store was busy and ultimately had to cxl the mobile pickup and have him start over. It was an hour before I was finally able to leave. Also never received info on what lock box my key was in. He also had to do that. Very frustrating to say. Put me an hour behind

Frank G.
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Corporate moved my reservation to them which is ok but they do not stock the $10 a dozen moving pads / blankets on my reservation. Finding this out at rental time put us in a bind. Also pre filled out Info yet had to do It all again at rental time (Credit card, drivers license, contact phones etc)

John H.
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El cliente no dejó un comentario.

JEFFREY D.
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El cliente no dejó un comentario.

JENNIFER F.
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The convenience of being able to drop off the trailer when they were closed was very helpful.

Zbigniew P.
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El cliente no dejó un comentario.

Douglas J.
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El cliente no dejó un comentario.

Matthew C.
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El cliente no dejó un comentario.

GERRY S.
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Employee did not attach the trailer to the ball properly and upon loading, trailer raised in the air and impacted the tailgate of my truck. Now going through the process of getting it repaired. Not good!

STEVE S.
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El cliente no dejó un comentario.

Pamela S.
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I received excellent service.

Evelyn A.
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El cliente no dejó un comentario.

Larry E.
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El cliente no dejó un comentario.

WILMER F.
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El cliente no dejó un comentario.

armando V.
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El cliente no dejó un comentario.

SPENCER L.
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El cliente no dejó un comentario.

Christopher M.
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Not a thing!

tabril W.
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El cliente no dejó un comentario.

Frank G.
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El cliente no dejó un comentario.

Larry B.
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El cliente no dejó un comentario.

James T.
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El cliente no dejó un comentario.

Jeffrey B.
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The office was closed when I arrived despite a sign and hours posted as open. When I inquired at the main office, staff directed me back to rental building and told me just to leave the trailer. 2 separate male staff were RUDE and unhelpful. I was unwilling to leave paperwork or trailer without proof of return in good condition!!!! When Heather returned from break, she was most helpful and accommodating. She was the only good part of the return process.

alicia L.
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El cliente no dejó un comentario.

CHARLES B.
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El cliente no dejó un comentario.

Maria W.
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El cliente no dejó un comentario.

Erich W.
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Melissa was one of the best UHaul shops I have ever experienced. With a little clarity to that comment. I have used UHaul over 40 times throughout 5 states over the last 20 years.

James B.
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El cliente no dejó un comentario.

Donna S.
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Melissa @ Gravely of Bradenton was very professional when inspecting and receiving the rental truck. Thank you Melissa for your kindness.

Marvin H.
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El cliente no dejó un comentario.

Kim S.
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The staff was very friendly and helpful.

Joseph C.
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Great place. Great customer service

Larry W.
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El cliente no dejó un comentario.

Luckner L.
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Disgusting. Roach poop all over the dash. It smelled like bugs. We actually witnessed a roach shedding it's shell on the dash .... FREAKING GROSSS ????. I was excited to rent an RV from this location for our upcoming summer trip....I most definitely will NOT. Clean your trucks!!!!!!!

David T.
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The car hauler design is such that you cannot open the car doors after you pull the car onto it. The wheel fenders are too high. You cannot get out of the car.

Ernest L.
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Explain more about the total cost of the rental.

Steve S.
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El cliente no dejó un comentario.

Krisztian P.
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thank you Melissa

janie P.
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Very friendly and great communication!

Jared B.
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the girl was very helpful, very nice experience, happy customer!

Lisa G.
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El cliente no dejó un comentario.

Lesli C.
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Very helpful, safety discussion and practice!

ROBERT G.
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Each time I've rented I've had issues. Overcharged me then credit my debit card and re charged correct amount ..poor communication and rude. Previous rental vehicle n July took several assistance from local rep (Chris) to straighten out issues. With this rental left tail lamp in operable and fender was slightly bent. On return to Solo storage in port Huron I was charged a Cleaning Fee of 75.00 which i am disputing..There was no issue and I do have pictures.Moving made easier...not so... I rent a dolly about every 6 weeks and the last two experiences have been pretty bad... Please look up my Dispute...filed 9/18/19 with Soli charges. By the way they store your trailers and dollies in an easy access spot to GRAB AND GO near main road...I'm suprised that you have not had any stolen... this concerns me when dropping off a dolly when closed as even the ones there are not secure.

CHALMER C.
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Everyone was very helpful and made it a pleasant experience.

Mark P.
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I believe I was overcharged (had equipment less than 24 hours and was charged for 2 days) and no one will answer my email.

SHANNON K.
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Truck and Dealer were top notch. Equipment was clean and available. Staff was friendly, thorough and accommodating. Highly recommend this uhaul neighborhood dealer.

Tabbatha P.
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El cliente no dejó un comentario.

Carole V.
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Fix the leak in the overhead bin. I had several boxes soaked by in coming rain. Damaged boxes and contents.

Ricky H.
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El cliente no dejó un comentario.

Debra J.
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New employee. Phone scanner not working, long wait. Trailer was fine though and hook up secure

evelio A.
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El cliente no dejó un comentario.

Wes B.
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Heather was very helpful and made my rental of a 4X8 Trailer very simple and easy. I would highly recommend this Location. Customer service was Great!

Jennifer T.
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El cliente no dejó un comentario.

michael L.
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El cliente no dejó un comentario.

michael G.
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Very good customer service

sylvia C.
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Repesenitive did not explain all fees to me charged me insurance fee to my debit card without asking me if I need it if she would have asked I would've explained that I have coverage on my auto insurance policy. Still waiting for them to refund the fee.

Rebecca C.
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Friendly service everything was ready. Will use again

Alessandro S.
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El cliente no dejó un comentario.

sair A.
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Great customer service from Ms. Lou, who delayed her lunch break to take care of us.

Theresa P.
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The equipment I pre-ordered with the truck was not in the truck and when I did automated pick up I was stuck without equipment. I spent over an hour on the phone with 5 different UHaul representatives before one was able to find another local UHaul where I could drive to and pick up the supplies. I will never rent a truck from Gravely again.

Nereida E R.
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Todo fue de mi agrado todo súper claro. Muy satisfecha. El trato muy cordial muy bien.

Thomas W.
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El cliente no dejó un comentario.

sheng W.
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El cliente no dejó un comentario.

Connor T.
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Don't send people to an uninhabited location 11 miles away, when there are closer options which are maintained by employees. I was forced to return the UHaul to a location in the projects which was unstaffed. I had called a closer location which was open (i.e. had staff present) and the service agent told me I would have to pay a penalty for returning to that location. This is incredibly unprofessional and Uhaul should not be dictating where customers return the product, that should be up to the customer. But, I guess, once you have our money, it doesn't matter if you treat us like crap.

elisha P.
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El cliente no dejó un comentario.

BARRY G.
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El cliente no dejó un comentario.

Wesley T.
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El cliente no dejó un comentario.

shelly K.
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This truck was rented out illegally in my name. I had to call yet again for the 5th rental contract due to the maggie not looking at license & paying attention to the name . I'm a woman and it was given to a man. It is always passed off as a "mistake". This is fraud & I was told this would be handled but yet it keeps happening. Even after corporate took me out of system she still manually entered me back in. All different drivers license was entered in every time! If ur looking for a shady place I guess go there.

Daniel C.
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Maggie was extremely helpful

garrett W.
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I original scheduled to pick up a truck st a location 1 mile from my home. Since I haul charges by the mile I wanted to be as close as possible. The day before my move I received a call from u haul saying they moved my pick up location to a place that was 4 miles from my home. The guy would not change it nor wave the mile extra charges I would now acrew because of them. On moving day, no one came to open the store till well after 8am. The computer system wasn't able to to turn on because the manager didn't pay the bill. They wouldn't give me the truck I reserved because it wasn't available. Why u haul would send me to that location that didn't have what I payed for I'll never know. They wanted to charge me more to rent the truck they did have which was the extra large one. After a lot our back and forth they agreed to give me the truck they had for the price I originally payed for. The lady at the store was wonderful and very apologetic. I'm not at all unhappy with her service. She did the best she could. I'm unhappy with uhaul. Will not use u haul again.

shelly K.
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El cliente no dejó un comentario.

Brittany M.
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Truck didn't work. Delayed an hour waiting on a new truck.

Frank S.
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Unit needed a trailer jack. Not sure why one was not on unit. Had to disconnect unit from tow vehicle fully loaded. Hard to do without jack. Also the ball hitch connection was not good. Anyone could have disconnected trailer from tow vehicle. No locking provision was provided. A typical trailer hitch has a lock option.These were not good features.

brian F.
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The service at this location was excellent, the customer service experience at the corporate level was terrible, please feel free to contact me 630-244-1377.

SCOTT M.
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El cliente no dejó un comentario.

DANTE G.
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El cliente no dejó un comentario.

Ryan A.
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Over Charging, just got my receipt today and I dropped the trailer off less than 12 hours after rental. Have pictures with date and time to prove but yet they still want to charge me for a 2 day rental NOT HAPPY!

David P.
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El cliente no dejó un comentario.

Ellen Y.
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El cliente no dejó un comentario.

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