El cliente no dejó un comentario.ANNE H.
Customer Reviews for Gravely of Bradenton
(U-Haul Neighborhood Dealer)
Bradenton, FL 34203
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 4 p. m.
- Sábado8 a. m. - 12 p. m.
- 12/24/2022 - 12/26/2022: cerrado
- 12/31/2022 - 1/2/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have someone there at location during business hours posted and if they are not at location during business hours don't charge the person you say I have it back by 12:45 I'm there at 12:30 but you guys aren't and I get charged for it doesn't sit well with meRoy Y.
El cliente no dejó un comentario.Josue H.
Have customers to check in online to severely shorten the rental time frame. Ensure locations have working electronic equipment to expedite check outJorge C.
The vehicle/truck was filthy inside & out. I took photos of the cabin interior as well as the back. The windows were very dirty. The dashboard lights were so dim at night it was very difficult to see my speed. I wasted an hour to wipe/sweep it before I put my stuff in it. I've used uhaul MANY times & never had a truck so nasty.Mary H.
El cliente no dejó un comentario.Duane E.
El cliente no dejó un comentario.Chad F.
El cliente no dejó un comentario.norman K.
El cliente no dejó un comentario.WILLIAM LAWRENCE P.
El cliente no dejó un comentario.WILL H.
El cliente no dejó un comentario.NICOLE C.
Nothing. Great job helpful and super friendly!John H.
El cliente no dejó un comentario.Kerry D.
Trailer was all beat up and dirty with stains on the inside no one has ever cleaned also most the lights on the trailer did not workFrancisco P.
El cliente no dejó un comentario.David O.
There was no furniture pads I paid for or regular dolly in the truck. I had to find someone working there and have them give me the only thing available. An app Alia free dolly. It would have been nice to know these items weren't available prior to me being charged $1k. Also, these items were needed badly, I should have been told they were not going to be provided so I could have bought my own. Horrible experience. The truck cab was disgusting. No one cleaned anything.William O.
Site was busy, but I guess that's good.david F.
El cliente no dejó un comentario.Dennis B.
Heat index over 100 degrees, your skin stings from the thick air, but even with sweat pouring down this Florida lady she stopped cleaning a 30 foot RV to smile, greet us, and extend a drop location. Her name is "Heather"and if there was a time to acknowledge both her and her male co worker it is now. To be apart of hard working individuals in the crippling heat is most humbling. To you Heather I give thanks , good health and God Bless You, GwGARY G.
Very nice employeesKaren F.
I rented. 6 x 12 trailer and it fell off the hitch going over a speed bump. Either the equipment isn't maintained properly or the person who attached it needs better training. This cause us hour of delay but if it happened on the highway this could have led to injury or death. Needless to see we were very u satisfied and have lost trust in Uhaul.Aaron R.
Make the sign more visible. You only have a small sign on the ground that indicated uHaul at that location. The trucks and trailers are behind a solid fence, so you can't even tell it is a uHaul location.Larissa P.
El cliente no dejó un comentario.JOSEPH W.
Rental Experience: The trailer was not available at the reserved date/time or location. My reservation time/location was moved four times and did not receive my trailer until the fourth location. The first location did not have a trailer. The second rental location I was sent to, approximately 20min drive, did not exist, the third location had no trailer because the wrong date was reserved. Uhaul should not reserve trucks/trailers they do not have available. Also, Uhaul should start verifying if the rental locations they list and the hours of operation of the rental locations are correct. This year alone, I have had seven occurrences where the times listed were wrong or there was no Uhaul location at the provided address.Jose C.
La muchacha muy atenta en todo momento!! Ya he usado este servicio varias veces y la atenciÃ³n acÃ¡ ha sido perfecta . âï¸âï¸âï¸âï¸âï¸Hasley C.
Customer service was awesome. Rental agent was very helpful, professional and friendly. Couldn't have had a better experience.Jeremy N.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Peter S.
I can't think of anything practical, (towards improvement) to say. It was a pleasure. Thanks.david E.
The people I dealt with there were very kind and pleasant, and it was a good experience overall. The only issue was I had made my reservation to be picked up at 9a, and the office was locked and I had to call a number to get someone to the office, so that took about 15-20 minutes just to get someone to the office...and I was on a bit of a time crunch. But, as I said, once she arrived, both she and the gent that was helping her (and who had helped me reach out to get her to the office) were delightful. Thanks for considering my thoughts!Greg C.
When I arrived to pick up the 6x12 enclosed cargo trailer, there was an issue with my tow vehicle's trailer electric connector. Upon suggesting the possibility of a bad fuse, the Uhaul attendant located and replaced a blown fuse in my vehicle- even gave me a spare fuse in case it failed again. First rate experience with service.Patrick D.
El cliente no dejó un comentario.Michael D.
put better tires on your trailer I had a blow out on your 12 ft trailer all most made me wreck my truck and had to sit for a hour and a half waiting on a repair person witch made me a day late getting to we're I was goingErnest L.
El cliente no dejó un comentario.neal H.
The entire experience was incredibly difficult and disappointing. My on line reservation showed the wrong pickup time and, apparently, the wrong location. The location was changed without notice to me, so when I tried to pick up the truck when the erroneous time, both of which I confirmed by phone twice, I was not at the changed location, some 15 miles away. Between these errors I was delayed 3 hours. The padlock would not work with the key provided. I thank God I tried it before I locked the cargo box full of stuff and drove 150 miles. The truck key provided would not lock the drivers side or passenger side doors due to bad door lock. The passeneger door would not close correctly. I could do I the but the whole experience has left me exhausted with U Haul.Thomas B.
Well your tag was not accurate and you have no registration in the vehicle in case we get pulled over you had barely any gas in it when I got itTERRI L.
The ramp hinges could use a little grease. They work fine on level ground but at an angle it's nearly impossible to align the locks. A winch bracket would be nice for those that are hauling a heavy Hog!david E.
El cliente no dejó un comentario.Thomas K.
El cliente no dejó un comentario.Norman Y.
Even though I complied with what I was told to check in online for my return while this facility was closed - and checked in prior to my return time. I was charged a $20 late fee. I called Tammy and she refused to help (and obviously did not care).Ron F.
The 2 people I dealt with were very nice. Had no problems at alldonald M.
Need better customer service.Brendon C.
El cliente no dejó un comentario.DAVID M.
I rented a truck and drove it about 15 miles, I signed an agreement that I would be charged $5.15 per gallon for gasoline if I did not return it back to the level at which I picked it up. Imagine my surprise when I got charged $46.04 for gasoline, that is almost 9 gallons of gasoline,I will not use this location againShirley J.
Unit was returned on time and they charged us for an extra day and an after hours fee.aaron A.
I went to pick up a trailer and the door was bolt locked shut. Then a lady yelled at me from the side of the building that she was coming. I step inside and she said I was at the wrong location but wanted the business so I stayed. She stated that she could have it transferred to her store. I stayed there while she did everything in which she wasn't the most polite. She then tells me to grab a trailer with literally no direction. I go outside to get one and I'm not sure as to which one to grab. She confirms the right one and I had to hook up the trailer and do everything myself. She confirmed the trailer and I left. I also confirmed that it was a one way trailer rental to GA. She calls me today after I spend 45 mins at the drop off location in Decatur Ga because they had no record of my trailer rental and they thought it was stolen. Which it wasn't and I showed them my rental agreement and they were very nice to help me out. Then I get a call from The lady in Bradenton Fl stating that I taken the wrong trailer, ( mind you ) this was the trailer that I had confirmed with her before I left her property? Then I get a bill for after hours drop off, I get charged for several things that I didn't know about and she told me when I called her back to ask about the additional charges that it's to bad to call uhaul. She can't do anything, call uhaul. There's a reason why I don't use that location. I've rental several uhauls not just for myself but through my company and the company I work for. This was by far the worst experience I've ever had. If I could provide negative stars I would. My business relies on word of mouth business and online reviews However this was the worst experience. It's honestly been so bad that we may complete switch to Penske for our future rental needs. I will also be reaching out to the corporate office about the lack of professionalism that this establishment has for their customer base.Daniel D.
No parking and they charge $7.50 to leave your car there in only spot available. Not female friendly at all. Didn't know I was picking up vehicle at this location when I ordered it online for another location closer to home. That was inconvenient too and delayed my entire day. Get it together, U-Haul.Jacqueline C.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.Gerard M.
Don"t go there!Walter H.
El cliente no dejó un comentario.Timothy A.
Rental time should start from when you pick up, not reservation time. Check back in on phone is most annoying.SCOTT R.
Double check equipment before renting. I had to put air in tires every hour on our trip to make sure we didn't have a blow out.Ron H.
El cliente no dejó un comentario.Deborah P.
Customer service was very poor. The car had many claim stickers and she charged for leaving the car there for a few hoursAya M.
Very good courteous service.mark D.
El cliente no dejó un comentario.JAMES C.
THE CHECK-OUT PERSON WAS VERY NICE AND PROFESSIONAL.AZIZ T.
I confirmed my online reservation 20 minutes before going to pick it up & was told all is well. NOT SO! They said the van needed repair after the last rental. They found me another van at another location--in a real bad neighborhood. Put me 30 minutes behind schedule. I got charge $20 for not verifying my equipment return after hours. There was NO WIFI there (Gravely of Bradenton) so I could not do that. But I did it from home. I will never use UHaul again nor will I recommend it to anyone.Dave K.
I have rented from U-haul many times before. The next time, if I have to use this location. I WILL DECLINE. The people are rude and they overcharge. I picked up the truck by myself, so I had to leave my vehicle there until I had another person to drive it. It was there for 1hr. I had to pay $7.50 storage for my vehicle. Not alot of money, but its the principal. Also a $20.00 dollar after hrs. fee is a little rediculous.John L.
The motorcycle trailer that I rented had a faulty brake light. I took it anyway as they did not have another unit to give me and I needed to pick up a MC that day and they could not repair it while I waited. I did not have a issue with this though. The problem that I am upset about is that when I went to do the return I had called uhaul and they told me that I was responsible for a $15 cleaning fee. When I told the rep that I was never advised of this fee during the rental process the rep told me that someone would get back to me. A few days later on December 7 I received an email from U-Haul stating that I was in fact charged for the rental and the $15 fee. I emailed them back to inquire why I was charged a $15 fee for an open trailer that was returned in exactly the same condition that I received it in. I never received an email back from uhaul.Joseph E.
I returned the equipment the same day. The office was closed. I found out later that they close at 3pm on Saturdays. I left the equipment next to the other trailers. I was charged for 2 days. I place a complain through email, and I have not received any responses. So I'm going to have to recurr to place a omplain with the credit card companyLuis G.
El cliente no dejó un comentario.Lawrence N.
The counter person was not personable, did not make eye contact, did not greet me and was unable to provide documents when I was in the store. It took over 45 minutes with noone else in the store to get checked out. The csr barely even spoke and said only "the computers are down" and only when asked for information on how my check out was progressing. I never got a receipt. I was asked to return the unit to a different location than what I requested and offered a discount. I would like a receipt.Doreen R.
El cliente no dejó un comentario.Mark H.
Truck sounded like it was gonna break down and smelled like an ashtray with cigarette butts under the seat. Order for 6 hours ask if I could return before 5 returned at 3 office was closed and I am now being charged for 3 days and after hours drop off!! Horrible experience..Darlene O.
El cliente no dejó un comentario.Brittany W.
car smell like cigarette. the previous location that accept my reservation did not have what I need it. The organization is unorganized.LEONNE B.
They accommodated our drop off even though their lot was nearly full. I very much appreciated that!!MARGARET B.
El cliente no dejó un comentario.Larry M.
Friendly and fast service.beverly W.
Truck smelled like gas and didn't have equipment.Timothy G.
Clean the windows they were oily and lots of dead bugs. A gas tank that is full at the start would be nice, one less stop before getting on the road. You charge a refueling fee but don't put gas in it.Kevin C.
El cliente no dejó un comentario.KEVIN B.