Need better customer service.Brendon C.
Customer Reviews for Gravely of Bradenton
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAVID M.
I rented a truck and drove it about 15 miles, I signed an agreement that I would be charged $5.15 per gallon for gasoline if I did not return it back to the level at which I picked it up. Imagine my surprise when I got charged $46.04 for gasoline, that is almost 9 gallons of gasoline,I will not use this location againShirley J.
Unit was returned on time and they charged us for an extra day and an after hours fee.aaron A.
I went to pick up a trailer and the door was bolt locked shut. Then a lady yelled at me from the side of the building that she was coming. I step inside and she said I was at the wrong location but wanted the business so I stayed. She stated that she could have it transferred to her store. I stayed there while she did everything in which she wasn't the most polite. She then tells me to grab a trailer with literally no direction. I go outside to get one and I'm not sure as to which one to grab. She confirms the right one and I had to hook up the trailer and do everything myself. She confirmed the trailer and I left. I also confirmed that it was a one way trailer rental to GA. She calls me today after I spend 45 mins at the drop off location in Decatur Ga because they had no record of my trailer rental and they thought it was stolen. Which it wasn't and I showed them my rental agreement and they were very nice to help me out. Then I get a call from The lady in Bradenton Fl stating that I taken the wrong trailer, ( mind you ) this was the trailer that I had confirmed with her before I left her property? Then I get a bill for after hours drop off, I get charged for several things that I didn't know about and she told me when I called her back to ask about the additional charges that it's to bad to call uhaul. She can't do anything, call uhaul. There's a reason why I don't use that location. I've rental several uhauls not just for myself but through my company and the company I work for. This was by far the worst experience I've ever had. If I could provide negative stars I would. My business relies on word of mouth business and online reviews However this was the worst experience. It's honestly been so bad that we may complete switch to Penske for our future rental needs. I will also be reaching out to the corporate office about the lack of professionalism that this establishment has for their customer base.Daniel D.
No parking and they charge $7.50 to leave your car there in only spot available. Not female friendly at all. Didn't know I was picking up vehicle at this location when I ordered it online for another location closer to home. That was inconvenient too and delayed my entire day. Get it together, U-Haul.Jacqueline C.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.Gerard M.
Don"t go there!Walter H.
El cliente no dejó un comentario.Timothy A.
Rental time should start from when you pick up, not reservation time. Check back in on phone is most annoying.SCOTT R.
Double check equipment before renting. I had to put air in tires every hour on our trip to make sure we didn't have a blow out.Ron H.
El cliente no dejó un comentario.Deborah P.
Customer service was very poor. The car had many claim stickers and she charged for leaving the car there for a few hoursAya M.
Very good courteous service.mark D.
El cliente no dejó un comentario.JAMES C.
THE CHECK-OUT PERSON WAS VERY NICE AND PROFESSIONAL.AZIZ T.
I confirmed my online reservation 20 minutes before going to pick it up & was told all is well. NOT SO! They said the van needed repair after the last rental. They found me another van at another location--in a real bad neighborhood. Put me 30 minutes behind schedule. I got charge $20 for not verifying my equipment return after hours. There was NO WIFI there (Gravely of Bradenton) so I could not do that. But I did it from home. I will never use UHaul again nor will I recommend it to anyone.Dave K.
I have rented from U-haul many times before. The next time, if I have to use this location. I WILL DECLINE. The people are rude and they overcharge. I picked up the truck by myself, so I had to leave my vehicle there until I had another person to drive it. It was there for 1hr. I had to pay $7.50 storage for my vehicle. Not alot of money, but its the principal. Also a $20.00 dollar after hrs. fee is a little rediculous.John L.
The motorcycle trailer that I rented had a faulty brake light. I took it anyway as they did not have another unit to give me and I needed to pick up a MC that day and they could not repair it while I waited. I did not have a issue with this though. The problem that I am upset about is that when I went to do the return I had called uhaul and they told me that I was responsible for a $15 cleaning fee. When I told the rep that I was never advised of this fee during the rental process the rep told me that someone would get back to me. A few days later on December 7 I received an email from U-Haul stating that I was in fact charged for the rental and the $15 fee. I emailed them back to inquire why I was charged a $15 fee for an open trailer that was returned in exactly the same condition that I received it in. I never received an email back from uhaul.Joseph E.
I returned the equipment the same day. The office was closed. I found out later that they close at 3pm on Saturdays. I left the equipment next to the other trailers. I was charged for 2 days. I place a complain through email, and I have not received any responses. So I'm going to have to recurr to place a omplain with the credit card companyLuis G.
El cliente no dejó un comentario.Lawrence N.
The counter person was not personable, did not make eye contact, did not greet me and was unable to provide documents when I was in the store. It took over 45 minutes with noone else in the store to get checked out. The csr barely even spoke and said only "the computers are down" and only when asked for information on how my check out was progressing. I never got a receipt. I was asked to return the unit to a different location than what I requested and offered a discount. I would like a receipt.Doreen R.
El cliente no dejó un comentario.Mark H.
Truck sounded like it was gonna break down and smelled like an ashtray with cigarette butts under the seat. Order for 6 hours ask if I could return before 5 returned at 3 office was closed and I am now being charged for 3 days and after hours drop off!! Horrible experience..Darlene O.
El cliente no dejó un comentario.Brittany W.
car smell like cigarette. the previous location that accept my reservation did not have what I need it. The organization is unorganized.LEONNE B.
They accommodated our drop off even though their lot was nearly full. I very much appreciated that!!MARGARET B.
El cliente no dejó un comentario.Larry M.
Friendly and fast service.beverly W.
Truck smelled like gas and didn't have equipment.Timothy G.
Clean the windows they were oily and lots of dead bugs. A gas tank that is full at the start would be nice, one less stop before getting on the road. You charge a refueling fee but don't put gas in it.Kevin C.
El cliente no dejó un comentario.KEVIN B.