Customer Reviews for Grant Rd Storage
(Distribuidor de U-Haul del vecindario)

641 comentarios

13330 Grant Rd   Cypress, TX 77429
(Louetta)

(281) 251-6329

Horarios de la ubicación

  • Lun. - sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(281) 251-6329

13330 Grant Rd
Cypress, TX 77429
(Louetta)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

So quick, was in and out in less than 10 minutes. Service was excellent.

TRACIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
4.0

Efficient

Patrick P. 
Clasificación:
3.0

Not this location problem but I was sent to two other u-haul pickup locations that morning. I was driving to all these different locations because of unavailability of truck I reserved. I received my rental an hour and a half late and further away from the location that I needed to be at. Overall did not have great experience with u-haul rental.

Anne T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

gentleman was friendly and helpful

CHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT F. 
Clasificación:
1.0

Have rented 5 r 6 trucks n recent month or two and this by far was the worst. Drives like crap worse than a tractor and definitely not something I would put on the road. Rained overnight and my belongings got soaked - I guess the roof wasn't guaranteed to protect from a light rain ! Manager btw could use some basic people skills bc you don't talk to people the way he did. And last I drove 11 miles and put exactly 2 gallons at corner gas station - even left receipt on the dash yet he charged me another 2 gallons - for 11 miles !

wayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl R. 
Clasificación:
5.0

Vary cool and knows the system

BENJAMIN H. 
Clasificación:
5.0

The pickup process was too long. The pre check in did not make it any quicker. More needs to be able to be completed before pickup. The location was great though

Kevin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rayth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

Great service.

Merton H. 
Clasificación:
3.0

Our instructions stated the keys were in the back of the truck when we picked up to have contactless delivery. We had to go inside to get the key after searching and searching an searching. The employee inside at this location was not at all friendly.

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia K. 
Clasificación:
5.0

I didn't get a receipt and the truck wasn't checked-in until the Monday after the Saturday I returned it. It wasn't really a problem. It just made me a little stressed about potentially being charged.

Douglas R. 
Clasificación:
2.0

I reserved a dolly, pads, and a furniture dolly for my move. Well in advance. The location did not have them, didn't obtain them AND DID NOT TELL ME UNTIL I PICKED UP THE TRUCK. INEXCUSABLE POOR CUSTOMER SERVICE. Created a real crisis, requiring me to purchase a dolly at a hardware store for 1 use.

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
3.0

Can of truck smelled very strongly of cigarette smoke. Interior was covered in dog hair. Trailer wiring light plug didn't work. Was sent to different uhaul store for repair, that store didn't repair truck. I was given a truck and trailer with NO brake lights and told to drive it around to find a store that would fix it or drive out to call roadside assistance. Not only did anyone even bother to help facilitate an actual fix (maybe offer to call roadside) they encouraged me to take an unsafe truck/trailer and leave.

Jeremy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant J. 
Clasificación:
1.0

First the truck don't have any equipment the gentleman was working there he gave me a different location to go pickup the equipment the second location was out and I went to four different locations to pick the equipment but no one got the equipment which is i got charged for the mileage because they didn't have any equipment for the truck which is i went and bought my own equipment.Thanks for this service which the customer has to buy his own equipment

anas S. 
Clasificación:
3.0

Be more kindly

Victor S. 
Clasificación:
5.0

Very nice and professional people

Paige L. 
Clasificación:
3.0

Give a discount off $530 truck rental fee when you are told the a/c is out! My husband and son had to drive 2 days threw several storms with windows up and no a/c. It is hot out right now and that made a hard drive miserable for them.

DANIEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JR T. 
Clasificación:
2.0

I ordered blankets and a large dolly that were not available at time of pick up. At check out, the person wanted to send me a receipt without letting me know what all of my charges were and not checking out the truck/equipment before I left. The helpers (Marine Movers) that were requested and paid for were not available by phone and did not show up. The uhaul representative on the phone could not help. The uhaul person at the counter was not helpful and rude.

Denise V. 
Clasificación:
4.0

Plenty of room, drop-off/checkout online process was easy.

Travis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C. 
Clasificación:
5.0

Nothing here, it was great

Manuel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
4.0

We were not able to process the pick up and drop off using smart devices and we dis the formalities as there were staff of u haul at this location at both time.

Steve M. 
Clasificación:
3.0

Truck handled horribly because it needed front end work. Truck shook and meandered all over the road. Steering wheel had 3-4" of "play." I doubt there was a single tie rod end or other front end component that had any serviceable bushings. It was a safety hazard.

Charles K. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

Nothing. All is well

CONROY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie B. 
Clasificación:
4.0

Last time (not from this location) a bearing burned up on trailer axle, 4 hr down time. This time a tire blows out, 2.5 hr downtime. Dangerous equipment, never recommending. If I can find another company I will, this sort of thing should never happen, much less two times in a row. Looking at the tire on the one that did not blow , it was ran low on air for an extended period by the tread wear, very uneven.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

I had an absolutely great experience. Truck was ready and check-in process was easy and seamless. Return process was just as speedy and easy. Will definitely rent again from this location in the future.

JASON P. 
Clasificación:
4.0

The equipment was there when we scheduled it. The check out and check iti went so quick and effortless. I would definitely use this location again if we were in the area.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ingrid G. 
Clasificación:
5.0

I rented the truck during off hours. Through the app, I was able to do it relatively painlessly. The truck was clean, worked well and most importantly, there were no surprises.

Luis L. 
Clasificación:
5.0

Very professional

John B. 
Clasificación:
4.0

I dropped of the trailer and the agent confirmed th return and told me an email was sent to me.

Richard J. 
Clasificación:
5.0

This is the third or fourth time I have utilized this location and it is outstanding.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
4.0

Provide a kit to sanitize equipment before leaving.

Adolfo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond K. 
Clasificación:
5.0

Customer service was excellent!

Jaime A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn D. 
Clasificación:
5.0

Excellent representative and kind and precise

Dylan D. 
Clasificación:
3.0

Not renting trailers to owners of all qualified trucks is bad for business.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANDRO I. 
Clasificación:
3.0

It good

Luis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy N. 
Clasificación:
3.0

We called in advance to get the gate code but never got an answer. Fortunately there was no gate and we went on-line to complete the return process which was straightforward but wouldn't work for a flip phone user.

Wade H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

cameron P. 
Clasificación:
5.0

Everything was perfect.

Steve M. 
Clasificación:
5.0

Having a dolly on premises so a customer don't have to go to another location to get one!

Sonya T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

Very easy drop off!

carey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

Very friendly and professional

ramon R. 
Clasificación:
4.0

The gentleman (David?) that assisted me, was very helpful and professional. I appreciated it.

Jansen V. 
Clasificación:
5.0

Brandon was excellent!

Marc C. 
Clasificación:
1.0

I dropped off the trailer 2 Days early at Grant Road storage. I dropped just after closing on a Saturday. I made sure that the trailer was secure and clean. Trailer was due back on Monday by 5 PM. They did not check the trailer in until the following day. Tuesday. Then proceeded to Charge me $44.00 for an extra day(I guess). I called Crystal and she credited me the amount that Grant Road Storage charged me. Like I said very professional at Cy-Fair Storage! I have always had problems with Grant Road Storage!!!That is why I will not use them ever again!!!! FOR ANYTHING!!!

Fred R. 
Clasificación:
5.0

Owner is very efficient, professional, computer knowledgeable y friendly.

Judith T. 
Clasificación:
5.0

Very helpful and excellent at explaining everything.

Brent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
2.0

Because Uhaul's limited/no interaction policy during this time, I attempted the online check-in process. The website was down. Upon getting in my personal vehicle to call Uhaul, an individual showed up to interrogate my brother and I on the wearabouts of the Uhaul keys, accusing us of trying to steal them. At which point I kindly asked if he could assist in the Uhaul return. He did, while continuing to treat us as if we had done something wrong. Overall, very poor experience.

ARIC G. 
Clasificación:
1.0

This is the nasty person in the world ...when we walking to drop off the unit the man say , i already make the close for today so i will just charge you for another day ...just like that nasty s""""t ...that guy is not worth the time. I will never use U-haul again due to the experience with him.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
No se han enviado comentarios para esta ubicación.

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