Customer Reviews for Grant Hills Motel
(U-Haul Neighborhood Dealer)

367 reviews

9372 US 20 W   Galena, IL 61036

(815) 402-3043

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(815) 402-3043

9372 US 20 W
Galena, IL 61036

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

The Motel staff was very helpful! Great place to stay overnight also.

Landrew H. 
Rating:
5.0

Customer did not leave a comment.

Marybeth D. 
Rating:
5.0

Customer did not leave a comment.

Terri L. 
Rating:
5.0

great customer service

Gary S. 
Rating:
5.0

Awesome service, super friendly, best uhaul experience to date.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Daniel U. 
Rating:
1.0

I already put in my request in plenty of time so my truck should've been and Marcello Iowa but instead I had to drive clear over to Galena Illinois to pick up my truck and fill up the gas don't drive 40 miles back home

Peggy S. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

This is the second time I've used Grant Hills for a UHaul. This time was a drop off. They are very friendly and helpful. I would highly recommend this location

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

Virgil G. 
Rating:
5.0

I arrived before the estimated pick=up time, but was readily and happily served. The trailer was hooked up and checked by an assistant and it was quick and easy. Thank you!

scott B. 
Rating:
5.0

Customer did not leave a comment.

Karlene C. 
Rating:
3.0

Better communication between Uhaul and locations. Call me for details if you would like.

tim M. 
Rating:
5.0

This location was amazing and the lady working was incredible! However...I live in Dubuque and they had no uhauls available when I needed it saturday. I think I should have had some kind of a break on mileage. I had to pay mileage clear to dubuque and back from galena which made my bill WAY higher. Not to mention the extra gas it took.. I've rented from you guys many times in the past I think I should have had some sort of a break since it wasn't my fault there were none available in Dubuque.

cheri W. 
Rating:
5.0

Customer did not leave a comment.

Mindy D. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Customer did not leave a comment.

Tobey R. 
Rating:
5.0

Customer did not leave a comment.

Gabe A. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Staff there was wonderful! Friendly, helpful and quick!

Marina P. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Equipment was clean. The front end was out of alignment and tires were out of balance once loaded, which made for a horrible ride

William R. 
Rating:
5.0

Terri & Bill are great to work with, very pleasant experience, thanks! Tim W.

Tim W. 
Rating:
5.0

Everything was great. No improvement needed. The staff person was very pleasant and professional. Thank you!

Cathy E. 
Rating:
5.0

The staff we very friendly and helpful.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Great customer service from Terri.

Gay B. 
Rating:
5.0

Incredibly friendly service!!

Bryan R. 
Rating:
5.0

Your representative at Grant Hills in Galena was knowledgeable, helpful, and very friendly. I would rate her Excellent Plus.

WILLIAM S. 
Rating:
5.0

Very friendly staff!

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Rose G. 
Rating:
5.0

Customer did not leave a comment.

edward B. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
4.0

Perhaps more variety of vehicles available at this location

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Randy V. 
Rating:
5.0

Nothing is needed to improve this particular location. Dealing with Terri, Jim and Bill is always a true pleasure! They never have let me down.

Ramona T. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Terri was great to work with!!! great, friendly service. Thank you!!!

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
3.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Terry was awesome. excellent service

charles D. 
Rating:
5.0

None

Teresa S. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Not a thing. This location is great and Terry has excellent service above and beyond!

Sandra S. 
Rating:
5.0

Not much. Pickup and drop off was easy and conveninent and the equipment did the job well.

Thomas C. 
Rating:
5.0

service was fast, easy and friendly!!

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Kurt L. 
Rating:
5.0

Everything was very well done.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

raquel S. 
Rating:
5.0

Customer did not leave a comment.

Loren S. 
Rating:
5.0

Absolutely nothing! The truck was ready on time, and as always, Terri was efficient, accommodating and friendly. This is actually the second time that I have picked up at her place of business. I would highly recommend Grant Hills Motel - you won't be disappointed by their service - always with a smile - very refreshing in these times!

Ramona T. 
Rating:
5.0

Very friendly, was very fast process and got us on the road quickly. Price was very good, especially with the insurance they offer.

Kresta O. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
3.0

I was dissatisfied because I made my reservation they Called a day before and changed it to a location that was not open Then I had to go to the location in Illinois from Dubuque Iowa I had movers Meeting at 10 I had to pay an extra $75 to the movers because I was late because I had to drive over to Illinois and back to Dubuque have used uhaul for years but these last two time I have had a problem so I will take my business some where else

Tyneesha D. 
Rating:
5.0

Outstanding service!!!

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Tamera H. 
Rating:
4.0

Customer did not leave a comment.

Dylan R. 
Rating:
5.0

Over the top helpful.

Jeffrey P. 
Rating:
5.0

It was a breeze to return to Grant Hills Motel. The office was spotless. We arrived right when it opened, the woman at the front desk (I think her name was Terry?) was very friendly and helpful. We wanted to wait for a receipt, it was another bitter cold morning, Terry was awesome, she just needed to inspect truck and make sure we returned with same amount of gas and with all the pads/carts we had rented, she ran out in the bitter cold to get that done so we could get our receipt. Awesome customer service!

MICHAEL C. 
Rating:
5.0

We had an excellent experience. The best Uhaul rental and owners we've ever done business with. Fantastic communication and service. Very friendly. Highly recommended!

Josh F. 
Rating:
5.0

quick, friendly service. Always a pleasure to work with.

Moty S. 
Rating:
5.0

Customer did not leave a comment.

Joey T. 
Rating:
5.0

Great customer service and was a great help. I would recommend Galena Hills Motel/Uhaul service to anyone. Great place and fast service

Marie H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Krisitna H. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Excellent, customer focused service is exactly what all customers will experience at this location. Thank you, Scott Stevens

scott S. 
Rating:
5.0

Check in was easy, fast, and courteous!

Kerry S. 
Rating:
2.0

I reserved a 20 foot truck for 9am got a 15 foot truck at 11am. I paid for movers who did nothing for 1 1/2 hours. Then could not fit everything in a smaller truck

Robert and sheri B. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Terri, the manager, was extremely polite, professional and courteous. She made this experience quick, easy and seamless! All of my future rental needs will be handled and Grant Hills Motel. Thanks, Terri!

Ramona T. 
Rating:
5.0

This was a very easy process. Terri had everything ready at pick up time. The truck was clean and ready to go. This location is very convenient for rental.

Cindy K. 
Rating:
5.0

Courteous and professional

MONICA M. 
Rating:
5.0

Nothing These people were very helpful in my time of need.

Sandie W. 
Rating:
3.0

Customer did not leave a comment.

AJIT A. 
Rating:
5.0

no bright beam headlights, no dash lights, and grandmas attic leaks. Customer service was fantastic.

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

robyn P. 
Rating:
5.0

I had to drive 90 minutes round trip. It's nothing about the place, but everything about the management of the fleet of vehicles and the distance I had to go.

orrin F. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Fix your website

Don G. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
No reviews have been submitted for this location.

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