Equipment was clean. The front end was out of alignment and tires were out of balance once loaded, which made for a horrible rideWilliam R.
Customer Reviews for Grant Hills Motel
(Distribuidor de U-Haul del vecindario)
Galena, IL 61036
Services at this Location:
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.- dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Terri & Bill are great to work with, very pleasant experience, thanks! Tim W.Tim W.
Everything was great. No improvement needed. The staff person was very pleasant and professional. ¡Gracias!Cathy E.
The staff we very friendly and helpful.Charles M.
El cliente no dejó un comentario.steve S.
Great customer service from Terri.Gay B.
Incredibly friendly service!!Bryan R.
Your representative at Grant Hills in Galena was knowledgeable, helpful, and very friendly. I would rate her Excellent Plus.WILLIAM S.
Very friendly staff!Lisa H.
El cliente no dejó un comentario.Rodney G.
El cliente no dejó un comentario.Rose G.
El cliente no dejó un comentario.edward B.
El cliente no dejó un comentario.Glen G.
Perhaps more variety of vehicles available at this locationThomas C.
El cliente no dejó un comentario.Bruce L.
El cliente no dejó un comentario.Randy V.
Nothing is needed to improve this particular location. Dealing with Terri, Jim and Bill is always a true pleasure! They never have let me down.Ramona T.
El cliente no dejó un comentario.Larry L.
El cliente no dejó un comentario.Andrew W.
Terri was great to work with!!! great, friendly service. Thank you!!!Kyle S.
El cliente no dejó un comentario.JOHN E.
El cliente no dejó un comentario.Tyler G.
El cliente no dejó un comentario.Craig M.
Terry was awesome. excellent servicecharles D.
El cliente no dejó un comentario.Richard E.
Not a thing. This location is great and Terry has excellent service above and beyond!Sandra S.
Not much. Pickup and drop off was easy and conveninent and the equipment did the job well.Thomas C.
service was fast, easy and friendly!!Edward M.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Kurt L.
Everything was very well done.Steven G.
El cliente no dejó un comentario.raquel S.
El cliente no dejó un comentario.Loren S.
Absolutely nothing! The truck was ready on time, and as always, Terri was efficient, accommodating and friendly. This is actually the second time that I have picked up at her place of business. I would highly recommend Grant Hills Motel - you won't be disappointed by their service - always with a smile - very refreshing in these times!Ramona T.
Very friendly, was very fast process and got us on the road quickly. Price was very good, especially with the insurance they offer.Kresta O.
El cliente no dejó un comentario.Dennis D.
I was dissatisfied because I made my reservation they Called a day before and changed it to a location that was not open Then I had to go to the location in Illinois from Dubuque Iowa I had movers Meeting at 10 I had to pay an extra $75 to the movers because I was late because I had to drive over to Illinois and back to Dubuque have used uhaul for years but these last two time I have had a problem so I will take my business some where elseTyneesha D.
Outstanding service!!!Gary S.
El cliente no dejó un comentario.Mark P.
El cliente no dejó un comentario.Tamera H.
El cliente no dejó un comentario.Dylan R.
Over the top helpful.Jeffrey P.
It was a breeze to return to Grant Hills Motel. The office was spotless. We arrived right when it opened, the woman at the front desk (I think her name was Terry?) was very friendly and helpful. We wanted to wait for a receipt, it was another bitter cold morning, Terry was awesome, she just needed to inspect truck and make sure we returned with same amount of gas and with all the pads/carts we had rented, she ran out in the bitter cold to get that done so we could get our receipt. Awesome customer service!MICHAEL C.
We had an excellent experience. The best Uhaul rental and owners we've ever done business with. Fantastic communication and service. Very friendly. Highly recommended!Josh F.
quick, friendly service. Always a pleasure to work with.Moty S.
El cliente no dejó un comentario.Joey T.
Great customer service and was a great help. I would recommend Galena Hills Motel/Uhaul service to anyone. Great place and fast serviceMarie H.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Krisitna H.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.David K.
Excellent, customer focused service is exactly what all customers will experience at this location. Thank you, Scott Stevensscott S.
Check in was easy, fast, and courteous!Kerry S.
I reserved a 20 foot truck for 9am got a 15 foot truck at 11am. I paid for movers who did nothing for 1 1/2 hours. Then could not fit everything in a smaller truckRobert and sheri B.
El cliente no dejó un comentario.Brenda M.
Terri, the manager, was extremely polite, professional and courteous. She made this experience quick, easy and seamless! All of my future rental needs will be handled and Grant Hills Motel. Thanks, Terri!Ramona T.
This was a very easy process. Terri had everything ready at pick up time. The truck was clean and ready to go. This location is very convenient for rental.Cindy K.
Courteous and professionalMONICA M.
Nothing These people were very helpful in my time of need.Sandie W.
El cliente no dejó un comentario.AJIT A.
no bright beam headlights, no dash lights, and grandmas attic leaks. Customer service was fantastic.Lyle B.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Jane L.
El cliente no dejó un comentario.robyn P.
I had to drive 90 minutes round trip. It's nothing about the place, but everything about the management of the fleet of vehicles and the distance I had to go.orrin F.
El cliente no dejó un comentario.Patricia K.
El cliente no dejó un comentario.Linda B.
Fix your websiteDon G.
El cliente no dejó un comentario.Donald G.
El cliente no dejó un comentario.Greg M.
El cliente no dejó un comentario.TIM S.
El cliente no dejó un comentario.John R.
Ordering on website was very disappointing person was very rudeCheryl B.
El cliente no dejó un comentario.robert S.
El cliente no dejó un comentario.Bill V.
El cliente no dejó un comentario.KATHERINE H.
Staff was great as always!!! Thank you again.Don P.
Excellent customer service, very friendly and helpful!Josiah K.
El cliente no dejó un comentario.James S.
The staff at Grant Hills were so nice and patient with me as I have never rented a UHaul before. They explained everything so well and seemed very happy to take care of me. I rented a 2019 10ft truck that was perfect for my needs. I will use this location again without any hesitance and recommend them to my family and friends if they ever have the need to rent a UHaul!Ramona T.
Brother-in-law made all the arrangements and was very please with the outcome.Norma S.
El cliente no dejó un comentario.donna C.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.anis B.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.michael G.
El cliente no dejó un comentario.GARY S.
El cliente no dejó un comentario.michael G.
Have been well pleased each time. No suggestions. Terri is so nice and helpful.Norma H.
This is a neighborhood motel and the clerk was nice and helpful at the end of a long day.Joseph S.
El cliente no dejó un comentario.Jason K.
Friendly helpful place.Earl T.
El cliente no dejó un comentario.Christian G.
El cliente no dejó un comentario.GARY S.
Always welcoming and friendly.Lucas J.
Would have been 5 stars if they ever answered the phone on the u-haul number. Called for three days and never answered...called the motel directly and immediate answer. Once I was actually able to speak with them and interact in person, spectacular experience. Highly recommend and would certainly rent again...just would always call the motel number instead of the listed U-Haul numberSteven A.
El cliente no dejó un comentario.RJ W.
El cliente no dejó un comentario.Helen K.