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STEPHANIE J | Overall ExperienceCustomer Reviews for Granite Falls Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I under stand some of the lights to the units was turned off. When I first got a unit there was a person working on his car.
SAM S | Overall ExperienceThe move out date was 1-31-2021. The storage unit was broken into 3 time's and attempted break-in two other times. The roof leaked causing damage to some of my stored items. Rat infested as rat droppings were over most of the top stored items and some items, like papers and some clothing was eaten through. For some reason they have never put up camera's to try to catch the different thieves, even after being broken into numerous times. I would recommend that someone from your company go and talk or text some of the customers that are using the storage units there. I have the feeling that after you do, you will require them to either get it in shape or you will decide to take the good U-haul name off of these units.
Fred F | Overall ExperienceSomeone attempted to break into my unit but luckily I had 2 separate locks on my unit and only one was damaged. It was fairly difficult to get to my unit which was located on the far, back side of the facility and since there was no lighting inside the unit, I didn't feel safe going there after dark. Also, I went to place a load of items into my unit on one occasion and couldn't get in because the lock code had changed and no one had informed me that the code had changed. I tried to call for assistance, but couldn't get in touch with anyone at the time. That was honestly a huge inconvenience. Other than that and someone trying to break into my unit, things got better and I was sent text messages about future lock code changes.
JILL S | Overall ExperienceI attempted to contact Granite Falls Self Storage several times with no luck speaking to anyone, so I requested to transfer my rental elsewhere. Very disappointed with this facility.
Tiffany H | Reservationthe facility seems to be under new ownership and there was no one at the site, and no answer to phone calls to the number posted. We chose another U-Haul storage site with better results.
Thomas G | ReservationNo security, less than a week after I first rented the unit it was broken into and anything of value was stolen , over $ 3,000 in total , no camera system that works so no way to catch the thief .
GARY G | Overall ExperienceWas unable to use your facility, though I have heard good things about it.
Privacy R | First ImpressionsAll in all an okay experience. We used the facility soon after a snowfall, and nothing had been cleared, and the parking lot was very dark.
JUSTIN T | First ImpressionsHad some problems initially opening the Unit door, the slide where the lock goes was stuck. Other than that everything seems fine so far.
Privacy R | First ImpressionsGoing to use it for summer and either needed climate control or AC outlet for a fan. This unit had neither. Called and cancelled.
Privacy R | First ImpressionsI did not use this facility
Privacy R | First ImpressionsGood, the units were somewhat aged but everything worked well and the premises were clean.
Privacy R | First ImpressionsContradictory information from customer service, no changes allowed in order, some representatives rude.
Privacy R | First ImpressionsThey do not have an office and it is very run down
Privacy R | First ImpressionsDoor was broke on unit and ceiling tile had fallen down. Not well kept up. Called owner and they are coming out to fix. They responded in a good timely manner.
Privacy R | First Impressions