Everything was great, no improvements are needed.Gregory S.
Customer Reviews for Grandview Mail Box Service
(Distribuidor de U-Haul del vecindario)
Grandview Heights, OH 43212
Services at this Location:
- Lun. - vie.: 9:30 a. m. - 4:30 p. m.
- Sáb.: 10 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David J.
Van was clean and in great operating condition. The owner is very easy to deal with.josh W.
We chose mobile pick up and our key was not in the lockbox. We were instructed to take a different key but no instructions on how to account for milage and gas usage for a different vsn. The whole process took so long and was very frustratingConnor S.
Not a very good value. My rental was $64, plus $10 gas. Not very good when I only drive 17 miles. Nice people at this location.Joseph H.
Explain the no contact pick up process more thoroughly. I did not realize that I would have to take pictures of myself, documents, and the rental truck when I went to pick up the truck. I also did not realize I would have to supply alternate contact information, that could/should have been supplied on the initial rental application days earlier. I lost about 20 minutes of my time trying to do all of this in the cold weather.Crystal D.
I love this location as it is super convenient to me. However, the truck that I picked up had some minor damage in various areas and it was unclear as to whether or not this had already been registered by Uhaul so I took pictures just in case. Also, there were some tarps left in the truck that I did not know what to do with so I left them in the truck and took pictures as well upon pickup. Just a bit weird, but overall LOVE the app approach to renting without ever seeing anyone.Tommaso M.
El cliente no dejó un comentario.Robert O.
El cliente no dejó un comentario.Diane P.
El cliente no dejó un comentario.Philip C.
El cliente no dejó un comentario.William B.
Check in process was terrible. No phone or chat support.Matthew S.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.jenny B.
El cliente no dejó un comentario.Linda O.
good jobV Palani K.
Will definitely rent from this location again!Danielle M.
El cliente no dejó un comentario.Jon K.
El cliente no dejó un comentario.Hector I.
El cliente no dejó un comentario.DENNIS B.
Service was excellent and friendly!Keanan O.
El cliente no dejó un comentario.lydia C.
The online experience was not smooth, quick or easy. I find it unusual that even after receiving a confirmation, the entire rental process starts again at pick up when additional alternate contacts must be provided and confirmed. I was very disappointed in the process, online chat support and phone support. I waited 25 minutes to gt someone on the phone eventually just had to finalize things with the customer service people on site..Robert C.
El cliente no dejó un comentario.Diane P.
Everything was perfect!Traci P.
App seemed slow with the pick up, I also feel like some of the pickup steps could be done beforehand, such as taking photos of your license and yourself.Matthew B.
Wow!! This was a super cool experience! I never thought you could do something like this without even interacting with a human being. Amazing!!Tommaso M.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Brianna F.
Ensure all the rented items are in the truck for interactionless pickup. I only asked for two items, I needed more but assumed someone would forget or the store would run out, and I still only got 1/2 of the items I paid for. If the store doesn't have it in inventory, don't allow people to rent those items.Sidney C.
I don't usually recommend U Haul services or any other for that matter. Most people I know seem to find what they need when they need it own their ownMichael D.
El cliente no dejó un comentario.Stacey B.
El cliente no dejó un comentario.Nicholas G.
El cliente no dejó un comentario.Brian K.
El cliente no dejó un comentario.TIMOTHY C.
Great friendly service!MITCH M.
El cliente no dejó un comentario.Casey H.
Thanks! It was easy and the employee was friendlyErica B.
Best Uhaul truck I've ever rented ... long gone are the days of the old and tired fleet from my experience which is great!Greg M.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Chad A.
Very helpful and friendly staff. Fairly easy to check-in online, though I had issues with returning the van due to the site crashing. Fortunately, I returned the van during business hours and was able to get assistance from the staff.Gabriel G.
Very nice gentleman, able to pick up the van with no problems.Anthony W.
Great experience, helpful manager.Irene V.
I paid for a dolly which I never received and the hassle with trying to check in and receive the truck ate into my 2 hour window by about 30 min. The truck also had close to no fuel in it.Kevin S.
The process was easy and the van was great. Exactly what we needed for our move.Deborah C.
Keep up the good work.Soumya M.
El cliente no dejó un comentario.Luisa T.
I have rented from this Grandview Ohio location many times and each time was an excellent experience. The manager, David, is super helpful and knowledgeable of everything I might need. I'm already looking forward to my next rental there.Rick B.
El cliente no dejó un comentario.Gina B.
El cliente no dejó un comentario.Trevor D.
El cliente no dejó un comentario.Beth D.
Great customer service at this location, the gentleman at the front desk was very helpful and welcoming. Would definitely come back!Thalia R.
stay open laterkaren A.
El cliente no dejó un comentario.Ushasi D.
El cliente no dejó un comentario.Erin R.
Great experience. Thank you!Matt H.
El cliente no dejó un comentario.Aric B.
After one minute of driving I realized the truck was at 3/4 tank instead of â€œfullâ€ like the representative said it would be. It was too late to turn back and have him look at it, so I continued on. When I filled up the tank before returning the truck I put more in than I used but I still got charged for gas I didn't use. It would be appreciated if you kept a more accurate count on the gas so that you're not charging the wrong people.Aubrey L.
El cliente no dejó un comentario.Simon K.
The process for actually picking up the van was ATROCIOUS. It took me OVER AN HOUR from the time I arrived in the parking lot until I left with the van! The website we were pointed to use was incredibly slow, taking 1-2 minutes for each time I had to tap on a button! There were a very high number of steps, with no warning ahead of time how long it would take and how many steps were involved. Several of my photos were "rejected", the page just reloaded without the upload working. Also, several times an error message about the site being "at capacity" appeared. At one point I had to start over! And then, after I had done all of the photos, there was a message about needing to have my rental approved. Why did that happen then? The entire process was just such a mess. I have rented vans plenty of times from U-Haul in the past, in person, and I would do that again without an issue. However, I will NEVER do this 24/7 phone-based rental again and have warned my friends against it as well. PLEASE invest in better systems that work correctly and have a more user-friendly experience and have the appropriate capacity levels.Daniel B.
El cliente no dejó un comentario.Timothy P.
David is fantastic! He was very friendly and helpful when it came to renting the truck. I will be definitely considering this location again in the future!Stephanie W.
El cliente no dejó un comentario.Maureen H.
David, the manager is a delight, always helpful and careful to explain the rental. He's also super knowledgeable about additional things you might need like a dolly or pads. I love renting at this location . Thanks David and thanks U-HaulRick B.
El cliente no dejó un comentario.Cassandra Y.
My gas gauge was only at 5/8 of a tank. The app said it was at 3/4. I tried to change that it was only at 5/8, it the camera on the app/checkout website would not work, so I had to accept that there was 3/4 of a tank even though that was not true. I have a picture of ktCONNOR C.
great experienceSARAH C.
Great customer service. Appreciated the help since the App didn't work.Angela S.
El cliente no dejó un comentario.linda W.
The app was not intuitive and froze multiple times. I was not able to successfully return my truck using the app. I have a brand new Google Pixel which runs prefectly, so I know it's not an issue with my phone. I won't use the app again.Andrew M.
El cliente no dejó un comentario.Maria L.
El cliente no dejó un comentario.Lauren W.
Very kind man at the rental office - great customer service! Clean and well maintained vehicle. Easy pick up and drop off. I will definitely use this rental site again if needed!Amber P.
Super quick and convenientJD M.
I'VE RENTED FROM THIS LOCATION MANY TIMES. THE OWNER IS A VERY FRIENDLY AND A DELIGHT TO WORK WITH AND THE EQUIPMENT IS ALWAYS IN EXCELLENT CONDITION.Rick B.
Used the app to pick up the van. Easy experience. And the van was new, had a back up camera too!Samuel W.
El cliente no dejó un comentario.Paul M.
Great personal service.Paul M.
El cliente no dejó un comentario.Dora W.
El cliente no dejó un comentario.Kelsey P.
El cliente no dejó un comentario.Julie W.
El cliente no dejó un comentario.Steven S.
I've used this location multiple times and every time I have a great experience.Julie P.
El cliente no dejó un comentario.Kendall S.
The gentleman who helped me went above and beyond to help facilitate my rental and I really appreciated his help. A+ customer service!!Kristen C.
El cliente no dejó un comentario.Rick S.
El cliente no dejó un comentario.Nathan F.
El cliente no dejó un comentario.JOVAN P.
El cliente no dejó un comentario.Lindsay C.
El cliente no dejó un comentario.Christopher Y.
El cliente no dejó un comentario.Shamsul A.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.Kaushik R.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Yongjun K.
El cliente no dejó un comentario.Michael C.