Comentarios del cliente para Grand West Kia
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Testimonios de recientes clientes de Grand West Kia
Collin F. en
I do not know why I was assigned to return the truck to this location on Christmas Day. It was inconvenient and awkward to return without any personnel available to check the vehicle in. I passed by several other more convenient U-Haul locations en route to this location.
Judy M E. en
Always great to work with.
Celia H. en
The staff was super friendly and nice. My uhaul experience sucked though I called to change my reservation from a box truck to a trailer they guy was very friendly set me up with a 6x12 trailer BUT I needed a ball and he couldnâ€™t figure out how to rent me one so sent me to a different uhaul location where I bought a ball for the hitch the salesman was very friendly and even put it on for me, then I had to drive to another uhaul location after checking my email and it was the wrong trailer so I had to call again and reserve an enclosed trailer she switched it and it was fine and I added a half dozen of moving blankets when I got to Kia to pick it up the staff was very nice but were unaware of my reservation everything went pretty smooth BUT they didnâ€™t know what trailers they had BOTH people I talked to on the phone said that location had the 6x12 and when we went around to hook up the trailer the only big one they had was a 5x8. Mind you I was moving a 2 bedroom apartment I had a washer, dryer, Queen sized bed and lots of boxes. Obviously it wasnâ€™t all going to fit but I couldnâ€™t wait around any longer to call a different location to get the right trailer so now some of my stuff couldnâ€™t be moved. Also, was charged for the moving blankets but never got them and by the time I was loading I couldnâ€™t drive back to Kia to get them. Iâ€™m really unsatisfied with uhaul not knowing what equipment is where and reserving a trailer telling me it there and nothing was how it was supposed to be. But I still had to pay the $60 to buy a ball (because he didnâ€™t know how to rent one) at one location drive to another location just to find out it wasnâ€™t what I reserved and didnâ€™t fit my needs. I had to drive an hour to get the trailer an hour to drop my stuff off then another hour back to drop off the trailer. Iâ€™m very unsatisfied and Iâ€™m sure this will go without being read and I usually donâ€™t complain but this was a really bad experience.
Christopher P. en
Check in was terrible. It is a car dealership, not a uhaul rental. SO I had to wait until 9:45 for my 9 am appointment.
Cortney O. en
El cliente no dejó un comentario.
mellissa T. en
Super easy process. Very helpful staff.
Philip D. en
My experience overall was not acceptable. I was scheduled to pick up at Mesa Feed Mart in Grand Junction. When I arrived, they knew nothing about my reservation and didn't have a truck for me. I had to take a cab to the Kia dealer. The attendant there was helpful but he didn't know his way through your computer system and had to phone his manager to walk him through it. The truck was OK but didn't have enough blankets (I had ordered 4 dozen, 2 dozen were provided) and had an appliance dolly instead of a utility dolly, as ordered. I had to go to a third location to get the right number of blankets. I took the appliance dolly instead of the utility dolly because I was, by then, running late and didn't want to incur further delays. It took me almost 2 hours to complete the pick-up transaction. And then I found a small amount of trash behind the seats in the truck.
Mike C. en
El cliente no dejó un comentario.