Grand Slam Storage Center
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

I happy we were able to rent the UHAUL at the last minute I really appreciate the service from the young man that help us I don't remember his name, but he was very polite and professional. Thank you :)

Clasificación:

5.0

Thanks everything was excellent!!!!

Clasificación:

5.0

Everything was fast and straight to the point , thanks to mrs.sharon she was marvelous

Clasificación:

1.0

I was over charged and i wasn't compensated for it

Clasificación:

3.0

staff untrained and inexperienced. had to call some one to figure out how to print a receipt of the transaction...

Clasificación:

1.0

Rude

Clasificación:

1.0

Communication is key! My rental wasn't ready at the promised time and that wasn't communicated prior to my arrival. They "verified" another location had the truck I needed and sent me there only for me to arrive and have them tell me their system was down and couldn't rent me a truck. Again, poor communication. I called Grand Slam and they told me to go to the location I rented from who gave me the best service yet. I was granted the $50 reservation credit but due to poor communication, my move was delayed 2 hours which is unacceptable. I don't feel I should have had to pay any money for this rental. Bc of the delay in my move I had to pay extra for the movers. Totally unacceptable.

Clasificación:

4.0

For some reason my reservation was not in there system

Clasificación:

5.0

Great people. The employe that checked me in was top notch. Thanks

Clasificación:

3.0

The gas was not properly assessed before departure. Thus, adding fees to the estimated price. In detail, the paper said 1/2 tank but the meter read one notch below half. Even though I returned the tank to its original position I was charged for someone's oversight. Very unprofessional.

Clasificación:

1.0

This place should not be a rental location

Clasificación:

3.0

I was a little leary after reading online customer reviews of this location. Needless to say my experience went well. I would utilize this location in future.

Clasificación:

1.0

The girl that waited I be was rude when I came to pick the truck up and when I returned the truck she was on the phone talking to her friends all while I was there returning the truck and when I left she didn't get off the phone to take care of business and she told me that the company took to much money out of my account so I had to call to check and the service was a nightmare the truck had dry mudd in it and check engine light was on

Clasificación:

3.0

The truck was dirty inside n out....had cigarette butts all ova on the dash, ashtray, n floor. The truck was full of mud where the renters before me got stuck in the mud...

Clasificación:

2.0

Pick up process needs improvement. Young man struggled with the process. The truck was empty of fuel when I left the lot. Overall experience was below what was expected.

Clasificación:

5.0

Everything was fine except after obtaining the vehicle on debit card I would have preferred to have the option to pay cash upon returning the vehicle

Clasificación:

5.0

excellent service. nice people. great experience. would definetly use again.

Clasificación:

1.0

i had a terrible experience. first i reserved a uhaul someone was suppose to call me back within an hour and no one did, once someone did the uhaul place was a half an hour away from me,so i had to call and find someone closer once i did i only had 15 min to pick up my rental. i get there and no one told me that there was a deposit so i used the last money i had to rent, got out to the truck it only had an eight of a tank of gas, and the check engine light was on. on the day i was suppose to pick my money up the lady wasnt there for 5 hours so i was very inconvenienced. i had a terrible experience

Clasificación:

3.0

I changed my location but I still used U-haul and got charged $50.00. The store didn't mention the charge and neither did the main office. People should be told ahead of time about charges I never would have changed the place if I had known I was going to get charged $50.00 extra. I thought the way I reserved the truck was good until the extra charges. I still don't understand why I was charged an extra $10.00 for a dolly they didn't have.

Clasificación:

5.0

They were extremely pleasant to talk with and made the rental process easy to understand.

Clasificación:

1.0

The persons working were extreamly rude. The Place was REALLY dirty and grimy. And Not to mention there is a State no smoking law and the lady working the counter was smoking!. VERY POOR EXPERIENCE!

Clasificación:

4.0

The lady (Shannon)@ the Francois Auto Clinic was extremely helpful and went out of her way to help me. I really appreciated the extra effort she put in to helping me find a truck.The location also does auto repair and was somewhat unkept and needed some cleaning and general dusting and floor cleaning done.

Clasificación:

5.0

I was very satisfied with the excellent service I received.

Clasificación:

1.0

Nobody was at the location when I dropped it off. I called the National office and got the run around. I was on the phone for over 30 minutes. A complete waste of my time. I will be moving to another location and will use another company. For the amount of money I spent I should have had better service. I learned a valuable lesson here.

Clasificación:

5.0

The woman who worked with us took care of us on SHORT NOTICE! We would like to extend a commendation to her!