Comentarios del cliente para Grand Rental Station

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Grand Rental Station

Grado total:

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Michael B. en

Grado:

WOULD LIKE TO SPEAK TO AN AREA MANAGER!

Travis M. en

Grado:

While the truck and trailier where almost ready to go upon arrival, it took an hour to get the paper complete. The manager called ahead after isdues in kitittaning picking up an auto transport. The original location provided to pickup the truck didnt have it so we had to travel an additional 20 minutes out of the way, and the truck was supposed to be in Indiana PA. No truck review was done until i called out allot of scrathes and damages on the truck sides. Many unmarked after pointing them out. Some where marked, but many where left unmarked and was told it wasnt something to be concerned about. Nothing was reviewed, just sent to my email and we where so delayed we lost some of our helpers and needed to rush home.

autumn S. en

Grado:

El cliente no dejó un comentario.

Linda K. en

Grado:

El cliente no dejó un comentario.

sarah B. en

Grado:

I arrived at my scheduled pickup time between 8-8:30 and was the only customer. It took 40 minutes of waiting to process my reservation. Thirty minutes after I left, I received a call to bring the keys back - they gave me the wrong truck. The associate who called me was not apologetic and overall, just rude. When I arrived, the correct truck was not ready and when I said that I was on a time restriction, I was rudely advised, "well I guess you'll just be late". They didn't go over the truck with me, or the contract at either time I arrived for truck pick up. Uhaul themselves, were wonderful. I called and spoke with Matt first, w ho credited my rental fee back and then later, when I returned the truck, called to speak with Isaac because I did the drop off and then responded to the text message, which needed pictures and such to complete return. Isaac had advised that if I was charged the $20 return fee to call back for refund, because the location didn't advise that completing the return online was a requirement of the new process. I had rented several times at that location, over the years, and would just drop off after hours and place key in the after hour drop box, with no further action required. Uhaul was wonderful, I will never rent from the North Apollo Grand Rental location again.

Chelsea B. en

Grado:

I reserved a uhaul online. All I was supposed to do was go pick it up using my phone. I got there and had to wait inside for 1 hr because my guaranteed truck was not there. Uhaul said they would refund me 50 if my guaranteed truck wasn't there. Never happened. I am very upset

Seth E. en

Grado:

El cliente no dejó un comentario.

pamela C. en

Grado:

There are at least 4 or 5 U-Haul locations in and around our town but we had to drive 35 minutes away to pick up the trailer. Once there the trailer couldn’t accommodate our hitch and the dealer had no others. We had to find an auto parts store and buy a new hitch!

Roger T. en

Grado:

I had to drive out of my way to get the equipment, but in all the service was very good. thank you u-haul.

nina P. en

Grado:

Great customer service too!!

maria T. en

Grado:

El cliente no dejó un comentario.

Tina V. en

Grado:

El cliente no dejó un comentario.

doug B. en

Grado:

Very satisfied with the service .. much better than the service we didn't get at the new U Haul in Lower Burrell from Tara.

robert F. en

Grado:

Late night drop off. Very clean

elizabeth G. en

Grado:

El cliente no dejó un comentario.

Jonathan H. en

Grado:

El cliente no dejó un comentario.

Jessica B. en

Grado:

El cliente no dejó un comentario.

michael B. en

Grado:

El cliente no dejó un comentario.

Melissa H. en

Grado:

Nothing - it was perfect. The gentleman that handled out rental was wonderful and very helpful. This is where I will go for any UHaul needs in the future and will recommend to friends that are moving.

Nathan D. en

Grado:

The gentleman working there did a great job and was very respectful.

Julie T. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

CAROL F. en

Grado:

charges to my credit card was $10.00 over my computer receipt. and rec. disappeared before I could print.... will be calling on Monday when they are open.

Jeff D. en

Grado:

El cliente no dejó un comentario.

Kirk M. en

Grado:

Easy in / Easy out. I would use this location again if I decided to rent another U-Haul.

Jeff S. en

Grado:

El cliente no dejó un comentario.

Steve I. en

Grado:

The person in charge, Mike, was very personable and had everything in order when I arrived. I was in and out in just a few minutes in a nice truck that was the perfect size for what I had to move. Highly recommended!

Gilanna B. en

Grado:

Excellent customer service and extremely helpful

Jim H. en

Grado:

Michael was very helpful. I have rented trucks 3 times recently and Michael was the most professional and helpful of all 3.

Marilyn C. en

Grado:

El cliente no dejó un comentario.

Lloyd M. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.