Customer Reviews for Grand Lake Truck Repair & Towing
(U-Haul Neighborhood Dealer)

150 reviews

8705 US 59 N   Grove, OK 74344

(918) 786-4211

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 786-4211

8705 US 59 N
Grove, OK 74344

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Mikayla S. 
Rating:
1.0

Maybe wash inside truck so it doesn't smell like car pee. Maybe fix transmission. Revoke this guy's right to be a u haul rep. Place was a shit hole, pardon my french. Had to ask for somebody to connect trailer to truck. Nobody showed me how to secure truck to trailer. Front right tire strap broken, had to spend 35.00 on a tire down strap at second has stop. Was double charged for rental because they wrote the wrong trailer number on agreement. Front desk girl was great, but I'm guessing she was not trained by owner, who spent his time while I was there talking to somebody and using the f word like a 13 year old prepubescent boy. Truck was filthy, inside not swept out, can reeked of cat pee for the full 800 Mike drive, lovely. Gas mileage was horrific, less then 210 miles per tank, absurd. Drove 65 the whole way. Not sure what was worse, condition of truck, or condition of rental location. Swear I heard a banjo playing at the shop... Seriously doubt I would rent another u haul after this experience. It was horrible.

JOSEPH R. 
Rating:
3.0

Customer did not leave a comment.

BRENDA S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
4.0

Great customer service

GLEN D. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

MELVIN A. 
Rating:
1.0

They didn't give me my dolly that I ordered! I had to drive all the way back there to pick one up and the didn't have an appliance dolly they just had a regular one! Thanks,

Audrey F. 
Rating:
4.0

Customer did not leave a comment.

Karen Y. 
Rating:
5.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
4.0

Office was 30 minutes late for first appointment if morning-caused major delays for me all day. Truck had 1/8 tank if gas and we were told to bring it back close to that which means we donated about $20 worth if gas.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Great equipment and great customer service. Stephani went above and beyond to assist me. I couldn't be happier. Two thumbs up!!

JONATHON F. 
Rating:
5.0

No changes needed. Owners are courteous and prompt in all their actions. THANK YOU!!

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Rita L. 
Rating:
5.0

Customer did not leave a comment.

Rita L. 
Rating:
5.0

Grand Lake Towing U-Haul shop is the BEST! Thank you for your continued service!

Eric T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Super friendly at drop off location, and willing to go the extra to make you feel like you want to come back..LOL

YANIK R. 
Rating:
5.0

easiest drop-off ever! everything went smoothly & quickly! Great job!

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Customer did not leave a comment.

Evan W. 
Rating:
4.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
1.0

It took forever to pick up truck.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

The ladies who helped us were great! Thanks for a flawless experience.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

TONYA M. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Customer service was excellent. Would definitely use them again.

EVA H. 
Rating:
4.0

We found this drop off location to be excellent 4 of the 5 times we used them. The facility and lot are well maintained. We like the system they use for drop offs without having to talk to anyone. However, it would have been helpful if they had contacted us about the charge for blankets we ordered, but never received. They charged us $84 anyway.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

They did well.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

Neil B. 
Rating:
3.0

Great location with extensive equipment selection. Sunday morning virtual drop off (easy). Dispute with billing resolved easily online without extra interaction.

James H. 
Rating:
5.0

nothing it was all goodyou c

Janice O. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
4.0

Customer did not leave a comment.

LEE R. 
Rating:
5.0

Absolutely the best uhaul facility available in the country. Excellent staff, helpful, kind and dependable. Will always go to Grand Lake Truck Repair for our uhaul needs. Thanks Ladies! You are awesome. Lloyd and Mary

MARY N. 
Rating:
5.0

Customer did not leave a comment.

tim G. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Brandy was very nice and cooperative with me, she assisted me on phone, and had nearly all my papers ready by the time I go there to sign and go. I am glad they were open on Sunday as well, it was very helpful to have found a uhaul open, because emergencies don't always happen Monday through Saturday. Have a great day.

linda C. 
Rating:
5.0

Nothing! Great job of explaining and going over operation! Keep up the good work!

william R. 
Rating:
5.0

I returned the truck after the company was closed, so I used their drop box. This is obviously a LARGE U-Haul location as there were numerous trailers and trucks. The parking lot is big and easy to move around in. I like their flexibility after hours.

Willard L. 
Rating:
5.0

Better communications on reservations.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Make certain the customer speaks to Stephanie. She was incredibly helpful and was so knowledgeable and helpful in every way which helped make pick-up and return simple. The program of checking out by phone, was NOT AS SIMPLE-for example, the "Pick up my truck" tab never showed on the mobile app. It was so helpful that she was there so I could go into the office to complete the rental process.

Jan Chance O. 
Rating:
5.0

Kaysha Silva was extremely helpful and knowledgeable . would certainly recommend u- haul and the Grove Oklahoma facility to my friends and business associates in the future

Carol P. 
Rating:
4.0

Customer did not leave a comment.

CALVIN M. 
Rating:
5.0

They worked very diligently to assuage any of my dissapointments or U-Haul issues. 5 stars for the splendid ladies who run this location.

LLOYD N. 
Rating:
5.0

The drop off was excellent. Offered to buyback all of our Haul boxes at $.90 on the dollar. Our 26 foot truck A?C broke down immediately and was hot ,and with window down for 1200 miles. This drop off location was very empathetic and resourceful. 5 stars!

LLOYD N. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN B. 
Rating:
5.0

Everyone was very patient and so helpful. Very stress free! Highly recommend this U-haul company! Thanks, Everyone!

LISHA J. 
Rating:
5.0

Great Customer Service

Donald R. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY T V. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

Bret N. 
Rating:
5.0

Very nice people working there 😊

Sheila S. 
Rating:
5.0

Everything went smoothly

ROY M. 
Rating:
5.0

excellet customer care. Will definately use them again.

JOSEPH N. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Twice I rented a truck to move my stuff, I was very pleased with the service and the professional presentation! Great experience.

KENNETH N. 
Rating:
5.0

Very Customer Service oriented group to work with, providing the basics of renting a truck and moving our stuff. Very Pleased!

KENNETH N. 
Rating:
5.0

Very helpful and pleasant person greeted me upon arrival and took care of check in quickly

daniel M. 
Rating:
3.0

Make sure to actually have all the equipment in the truck that was paid for. I was missing several items that were paid for in advance. It was reserved in advance with plenty of time and it still was not in the truck. This has happened the past couple of times my family has used U-Haul and frankly, it makes us never want to use your services again.

Benny S. 
Rating:
4.0

Nothing, everything was great!

Steven G. 
Rating:
5.0

Thank you for having many trucks available at a time of needed asap

JANICE R. 
Rating:
5.0

Customer did not leave a comment.

RAY S. 
Rating:
1.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Absolutely wonderful customer service!!!

Tisha F. 
Rating:
4.0

I didn't like that the truck wasn't full of gas. Plus I was charged extra miles and o went streight to my location. It should be that you have the miles to get to your house and the uhaul return store.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
2.0

I rented a truck that was disgustingly filthy. As a moving help provider, I was willing to overlook this to give a dealer a break and sweep some of the dirt out by myself. I didn't even come close to getting all of it out because it was COVERED in dirt and dust. I opened the truck in front of my customer and he asked me to lay down blankets on the floor of the truck so his mattresses wouldn't be destroyed. EXTREMELY EMBARRASSING. I turned the truck in and I hadn't folded the blankets, so they charged me a cleaning fee. No cleaning ever goes on here, it would appear. This dealer is lazy and greedy.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Once again my girl Shannon was amazing. Friendly eager to help and solve whatever problems with an upbeat attitude. She will treat you like family and seems to be always smiling. Gonna miss my Okie friends and that includes her. Thank you

Kristin M. 
Rating:
5.0

Stephanie was awesome. She went out of her way to get us the size truck that we needed. The truck was like new.

Kari S. 
Rating:
5.0

very friendly and professional service

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Tules S. 
Rating:
5.0

Once again, this is my best U-Haul location!

eric T. 
Rating:
5.0

"deposit issur"

Elgin S. 
Rating:
5.0

I picked up your truck at the U-Haul store in fort Smith, AR which appears to be a full time company location. I dropped off in Grove, Ok which appears to be a contracted site. Truthfully... the counter person in Fort Smith wasn't NEARLY as receptive as it was in Grove. Final thought â€"-> When people move, it's a stressful time. I lived in my previous house 20+ years and I need others I come in contact with to be helpful to my needs especially when I could have rented a Penske truck for almost $-200.00 less than U-Haul!

eric T. 
Rating:
5.0

Wonderful and fraindly staff

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
No reviews have been submitted for this location.

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