Customer Reviews for Graham Flooring & Cabinets
(U-Haul Neighborhood Dealer)

629 reviews

3330 Partner Pl Ste 140   Lexington, KY 40503
(Keithshire Plaza)

(859) 963-1361

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(859) 963-1361

3330 Partner Pl Ste 140
Lexington, KY 40503
(Keithshire Plaza)

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/A

DWIGHT LOTT 
Rating:
5.0

Customer did not leave a comment.

Xinxing Wu 
Rating:
4.0

It was my first time renting a uhaul and I was very satisfied. Price wise and the truck was good.

James Clay 
Rating:
3.0

Van had several mechanical issues. Check engine light was on as well as tire air pressure sensor. I was told about these issues as I was signing the contract. I was only using the van locally and they didn't cause me any issues with my move, but they should definitely be addressed before renting the van again.

Richard Newtz 
Rating:
4.0

It was fairly clean but "well" maintained would be a stretch. The check engine light was on from the moment of pickup. The windshield wipers could've used a change (particularly rough in light rain). The air pressure sensor said the RR tire pressure was low. The driver side mirror wouldn't stay where I adjusted it (it would slowly creep closer to the vehicle while driving so I could almost only see the side of the truck). The driver's seat felt somewhat broken (secure but leaning to the left). I had some struggles with the remote pick-up/drop-off. Image uploads appeared to freeze. Multiple minutes with the screen locked. Refreshing is overly easy to do and backs you out of the process. Fortunately, the image uploads did appear to have successfully, but it all took about 30 minutes which is far too long for what's involved. Outside of the technical difficulties, it was extremely convenient that I could do so out of regular office hours and makes me more likely to rent in the future. Hopefully some of the kinks in the process get resolved. Overall, it was acceptable for my needs, the location felt safe to me with ample lighting, the self-service pick-up/drop-off was convenient, and I'd definitely consider renting from this location for future hauls.

Kasey Sparkman 
Rating:
5.0

Customer did not leave a comment.

Keith Harned 
Rating:
5.0

Highly recommend this location!

Ken Grayson 
Rating:
5.0

Customer service was amazing!

Caleb Brill 
Rating:
5.0

The equipment was in the best condition, and store manager was very friendly and informative, fast. THere was nothing to improve.

Myunghee Kim 
Rating:
5.0

Customer did not leave a comment.

David Adler 
Rating:
4.0

I dropped off after hours using the key drop. Have no idea about the business.

scott harris 
Rating:
5.0

This wonderful location was effective in reducing all the stress involved in moving! I’m so thankful for the kind gentleman who helped make the process of picking up a U-Haul run smoothly.

Vicki Standafer 
Rating:
4.0

Did not receive Dolly with truck

Jason Reihing 
Rating:
1.0

You all over charged me when I didn’t use the mileage you stated I used.

mathew white 
Rating:
5.0

Customer did not leave a comment.

Wesley Perry 
Rating:
4.0

Customer did not leave a comment.

Kaylen Jasper 
Rating:
5.0

The step into the van was really high. I would think a step could be added to make this easier.

SEAN HUGHES 
Rating:
5.0

Customer did not leave a comment.

Mark Roland 
Rating:
5.0

The owner is an asset to the UHaul network.

steve krusich 
Rating:
5.0

The reservation system needs some serious work. Had to drive all over town to get it right. The location that we were finally given was great.

Ruby Rhode 
Rating:
4.0

The availability of a cargo van would have been great

Marc Beauchemin 
Rating:
5.0

Customer did not leave a comment.

Claudia Little 
Rating:
2.0

Customer service was not very friendly. It seemed he could care less if I even rented a truck. I would rent from him again.

Jim DeMent 
Rating:
5.0

Customer did not leave a comment.

Brian Baker 
Rating:
5.0

Customer did not leave a comment.

Jamie Cawood 
Rating:
4.0

Customer did not leave a comment.

DAVID MEAGHER 
Rating:
3.0

Customer did not leave a comment.

Mollie McElhiney 
Rating:
5.0

Becky was very welcoming and said she’s take care of everything. It was the east drop off. Thank you

Kimberly West 
Rating:
1.0

Arranged for 8am 24/7 pickup. Walk to store and tried to go through prices online and was told I had to wait until 10am to do in person pick up. Called corporate line and told them and they couldn’t help. Went to store at 10 and the owner told me he didn’t have enough room in the lockbox for my key, so he changed it to 10am pick up and didn’t bother to contact anyone about it. No apology or anything and seemed irritated that I seemed upset at this. Do not recommend this location AT ALL!

Tina Smith 
Rating:
5.0

Customer did not leave a comment.

Zan Gregory 
Rating:
5.0

Customer did not leave a comment.

Kayla Rowe 
Rating:
5.0

I had a wonderful experience overall.

James Campbell 
Rating:
5.0

Ensure the inside of both the cab and box are clean and free of cigarette ashes, mud, and other items leftover from the past user. Also, ensure that items inside cab are not broken. The ignition switch and roll down window knobs were broken.

William Owen 
Rating:
5.0

Customer did not leave a comment.

Scott Bryson 
Rating:
4.0

Customer did not leave a comment.

Joseph Bradley 
Rating:
5.0

Customer did not leave a comment.

Clifton Grimm 
Rating:
5.0

More visible signage at the location.

Joe Hoffman 
Rating:
5.0

I wish I knew I had to park the truck in the rear. I didn’t know this till I went to drop off the keys and I found a sign on the door that said to park in the back

Will Naylor 
Rating:
5.0

Customer did not leave a comment.

RichardL Hudnall 
Rating:
4.0

Again, place was closed 4:45pm due to some wired reason, but this time truck return was ok self serve.

Rakshamani Tripathi 
Rating:
4.0

Customer did not leave a comment.

CARLIS CLINTON 
Rating:
5.0

Mr. Graham has always done a great job for me.

Bruce Hadden 
Rating:
5.0

Trailer had a big patch of sticky substance on it I had to find cardboard to lay down before using it .

Walt Blevins 
Rating:
5.0

Customer did not leave a comment.

BRUCE HADDEN 
Rating:
1.0

Actually have a working truck.

Jeremiah Durham 
Rating:
4.0

The back tires on the 26ft truck we rented were dry rotted on the sidewalls, but otherwise worked well for what we needed

robert ashcraft 
Rating:
5.0

Very good service.

ben biddle 
Rating:
3.0

I had to park the truck for an after hours return then walk to the office to read the sign on the door about driving the truck around back and parking it there. It would have been easier if this could have been noted with the location description online.

Nora Hatton 
Rating:
5.0

Customer did not leave a comment.

Theodore Berry 
Rating:
5.0

Customer did not leave a comment.

Brian Melanson 
Rating:
4.0

Customer did not leave a comment.

WALTER GAFFIELD 
Rating:
3.0

I registered for 24/7 truck share so I could pick up the UHaul in the morning before the store opened. However, this feature did not work, meaning we were late for our scheduled movers.

Shane Adair 
Rating:
4.0

Customer did not leave a comment.

Linda Johnson 
Rating:
5.0

Customer did not leave a comment.

Mitchell Desmond 
Rating:
4.0

Not schedule pick up right at opening of the store

Abigail Dalgarn 
Rating:
5.0

Excellent equipment; excellent service

JIM STROHMEIER 
Rating:
5.0

Excellent equipment; excellent service

JIM STROHMEIER 
Rating:
3.0

Customer did not leave a comment.

Christopher Bailey 
Rating:
2.0

Customer did not leave a comment.

Kim Sanders 
Rating:
3.0

I don't like being forced to pick up the truck at an alternate location

ROBERT BRUCE 
Rating:
4.0

Customer did not leave a comment.

Christopher Bailey 
Rating:
1.0

They decided to close early Put sign on door to just put keys in drop box which is fine But then charged us for extra day even though we dropped off on time!! Not happy!!

lisalee wheeler 
Rating:
5.0

Customer did not leave a comment.

Bruce Green 
Rating:
4.0

At NO fault of the manager/location, the truck was in pretty rough shape. It was very beat up and there was a light dangling off the end of the truck.

Christopher Gurtcheff 
Rating:
1.0

We went to pick up equipment and they didn’t have what we reserved.

Ricky Barnes 
Rating:
5.0

Customer did not leave a comment.

dennis gibbs 
Rating:
5.0

Customer did not leave a comment.

Robert Danaher 
Rating:
5.0

Customer did not leave a comment.

dennis gibbs 
Rating:
5.0

Customer did not leave a comment.

MIKE LANGFELS 
Rating:
5.0

Customer did not leave a comment.

Kelly Amoozegar 
Rating:
5.0

Customer did not leave a comment.

TREY GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

Jennifer Duff 
Rating:
5.0

We were very pleased with services. Everything was thoroughly explained to us. Moving can be very stressful and these folks made it quick and smooth. Thank you!!

Sergey Pribyshchuk 
Rating:
5.0

The trailer had inappropriate graffiti on the back. The worker told me it had graffiti but I just seen the painting on the side. After I was unloading the trailer I seen what was painted on the back. The trailer needs fixed before rented again. Embarrassing

Justin Moore 
Rating:
5.0

Customer did not leave a comment.

John McArdle 
Rating:
3.0

I only needed it for a quick delivery across Town, so it met the need. Truck was filthy on the inside, empty water bottle, sticky floor from a spill. It has been a looong time since this Unit has been clean. If it were Me, I'd tkae this out of the Fleet & sell it to some Carpet Installer :)

Chuck Mcafee 
Rating:
5.0

Customer did not leave a comment.

Matthew Camic 
Rating:
5.0

Customer did not leave a comment.

MIKE LANGFELS 
Rating:
5.0

Everything was soooo smooth and the location was very close to our home. We will definitely rent from here again! Thank you!!

Stan Sizemore 
Rating:
5.0

Customer did not leave a comment.

April santos 
Rating:
3.0

I did not understand that I needed to be at the location inorder to sign it. So, my pickup of the truck was delayed 3 hours. Resulting in leaving the area 3 hours later which had a huge influence on the trip's difficulty. I did not get the pickup location that I had requested . Result was I was unable to pick up at 7 a.m. at my original request for location but at a different location.

Maryjane Staley 
Rating:
5.0

Customer did not leave a comment.

Krista Barcon 
Rating:
5.0

Customer did not leave a comment.

Jared Seymour 
Rating:
4.0

Site to process registration is quite tedious, too many steps. Other than that not too bad.

Kathy Kenney 
Rating:
4.0

Wiper blades worn out. Cab and trailer dirty. Very disappointed

MIKE LANGFELS 
Rating:
5.0

Mr. Graham was very easy to deal with. He explained any questions we had.

Joseph Head 
Rating:
5.0

Good location and great to work with. Friendly and thorough to walk you through all the needed paper work and inspection. Will definitely recommend and come back again.

John Zhang 
Rating:
3.0

Cover electrical issues in roadside assistance. Don't rent trucks with bad alignment issues. That's dangerous and distracting. The truck was in bad repa

Lea Terry 
Rating:
5.0

Customer did not leave a comment.

JERRY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Duane Kilty 
Rating:
2.0

They didn’t open until 10am and I had to get my uhaul at 7. So when I noticed the dolly I pod for was not in the truck there was nothing I could do. I had to leave behind a brand new washer and dryer because I had no way to get it loaded and unloaded. I did not have the time to wait for them to open because I had to finish up and be on the road to make it to my job in time.

Cindy Spain 
Rating:
5.0

Very nice man we rented from.

Carolyn Houp 
Rating:
5.0

The dealer was awesome, very knowledgeable and helpful. Ill be back to his store

ANTONIO ADAMS 
Rating:
5.0

Customer did not leave a comment.

Mary Linda Orlando 
Rating:
3.0

Customer did not leave a comment.

Joshua Johnson 
Rating:
5.0

They absolutely went above and beyond to help me with my moving expenses I would absolutely recommend them 👌 ❤️

Lisa Reynolds 
Rating:
5.0

Normally I’d have constructive criticism, but this experience was exceptional.

Jonnas robinson 
Rating:
5.0

Plenty of room for drop off.

JONATHON FICHOT 
Rating:
5.0

Thanks for everything

Sharee Green 
Rating:
3.0

Customer did not leave a comment.

Tameka Clark 
No reviews have been submitted for this location.

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