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DWIGHT L
Customer Reviews for Graham Flooring & Cabinets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was my first time renting a uhaul and I was very satisfied. Price wise and the truck was good.
James CVan had several mechanical issues. Check engine light was on as well as tire air pressure sensor. I was told about these issues as I was signing the contract. I was only using the van locally and they didn't cause me any issues with my move, but they should definitely be addressed before renting the van again.
Richard NIt was fairly clean but "well" maintained would be a stretch. The check engine light was on from the moment of pickup. The windshield wipers could've used a change (particularly rough in light rain). The air pressure sensor said the RR tire pressure was low. The driver side mirror wouldn't stay where I adjusted it (it would slowly creep closer to the vehicle while driving so I could almost only see the side of the truck). The driver's seat felt somewhat broken (secure but leaning to the left). I had some struggles with the remote pick-up/drop-off. Image uploads appeared to freeze. Multiple minutes with the screen locked. Refreshing is overly easy to do and backs you out of the process. Fortunately, the image uploads did appear to have successfully, but it all took about 30 minutes which is far too long for what's involved. Outside of the technical difficulties, it was extremely convenient that I could do so out of regular office hours and makes me more likely to rent in the future. Hopefully some of the kinks in the process get resolved. Overall, it was acceptable for my needs, the location felt safe to me with ample lighting, the self-service pick-up/drop-off was convenient, and I'd definitely consider renting from this location for future hauls.
Kasey SHighly recommend this location!
Ken GCustomer service was amazing!
Caleb BThe equipment was in the best condition, and store manager was very friendly and informative, fast. THere was nothing to improve.
Myunghee KI dropped off after hours using the key drop. Have no idea about the business.
scott hThis wonderful location was effective in reducing all the stress involved in moving! I’m so thankful for the kind gentleman who helped make the process of picking up a U-Haul run smoothly.
Vicki SDid not receive Dolly with truck
Jason RYou all over charged me when I didn’t use the mileage you stated I used.
mathew wThe step into the van was really high. I would think a step could be added to make this easier.
SEAN HThe owner is an asset to the UHaul network.
steve kThe reservation system needs some serious work. Had to drive all over town to get it right. The location that we were finally given was great.
Ruby RThe availability of a cargo van would have been great
Marc BCustomer service was not very friendly. It seemed he could care less if I even rented a truck. I would rent from him again.
Jim DBecky was very welcoming and said she’s take care of everything. It was the east drop off. Thank you
Kimberly WArranged for 8am 24/7 pickup. Walk to store and tried to go through prices online and was told I had to wait until 10am to do in person pick up. Called corporate line and told them and they couldn’t help. Went to store at 10 and the owner told me he didn’t have enough room in the lockbox for my key, so he changed it to 10am pick up and didn’t bother to contact anyone about it. No apology or anything and seemed irritated that I seemed upset at this. Do not recommend this location AT ALL!
Tina SI had a wonderful experience overall.
James CEnsure the inside of both the cab and box are clean and free of cigarette ashes, mud, and other items leftover from the past user. Also, ensure that items inside cab are not broken. The ignition switch and roll down window knobs were broken.
William OMore visible signage at the location.
Joe HI wish I knew I had to park the truck in the rear. I didn’t know this till I went to drop off the keys and I found a sign on the door that said to park in the back
Will NAgain, place was closed 4:45pm due to some wired reason, but this time truck return was ok self serve.
Rakshamani TMr. Graham has always done a great job for me.
Bruce HTrailer had a big patch of sticky substance on it I had to find cardboard to lay down before using it .
Walt BActually have a working truck.
Jeremiah DThe back tires on the 26ft truck we rented were dry rotted on the sidewalls, but otherwise worked well for what we needed
robert aVery good service.
ben bI had to park the truck for an after hours return then walk to the office to read the sign on the door about driving the truck around back and parking it there. It would have been easier if this could have been noted with the location description online.
Nora HI registered for 24/7 truck share so I could pick up the UHaul in the morning before the store opened. However, this feature did not work, meaning we were late for our scheduled movers.
Shane ANot schedule pick up right at opening of the store
Abigail DExcellent equipment; excellent service
JIM SExcellent equipment; excellent service
JIM SI don't like being forced to pick up the truck at an alternate location
ROBERT BThey decided to close early Put sign on door to just put keys in drop box which is fine But then charged us for extra day even though we dropped off on time!! Not happy!!
lisalee wAt NO fault of the manager/location, the truck was in pretty rough shape. It was very beat up and there was a light dangling off the end of the truck.
Christopher GWe went to pick up equipment and they didn’t have what we reserved.
Ricky BWe were very pleased with services. Everything was thoroughly explained to us. Moving can be very stressful and these folks made it quick and smooth. Thank you!!
Sergey PThe trailer had inappropriate graffiti on the back. The worker told me it had graffiti but I just seen the painting on the side. After I was unloading the trailer I seen what was painted on the back. The trailer needs fixed before rented again. Embarrassing
Justin MI only needed it for a quick delivery across Town, so it met the need. Truck was filthy on the inside, empty water bottle, sticky floor from a spill. It has been a looong time since this Unit has been clean. If it were Me, I'd tkae this out of the Fleet & sell it to some Carpet Installer :)
Chuck MEverything was soooo smooth and the location was very close to our home. We will definitely rent from here again! Thank you!!
Stan SI did not understand that I needed to be at the location inorder to sign it. So, my pickup of the truck was delayed 3 hours. Resulting in leaving the area 3 hours later which had a huge influence on the trip's difficulty. I did not get the pickup location that I had requested . Result was I was unable to pick up at 7 a.m. at my original request for location but at a different location.
Maryjane SSite to process registration is quite tedious, too many steps. Other than that not too bad.
Kathy KWiper blades worn out. Cab and trailer dirty. Very disappointed
MIKE LMr. Graham was very easy to deal with. He explained any questions we had.
Joseph HGood location and great to work with. Friendly and thorough to walk you through all the needed paper work and inspection. Will definitely recommend and come back again.
John ZCover electrical issues in roadside assistance. Don't rent trucks with bad alignment issues. That's dangerous and distracting. The truck was in bad repa
Lea TThey didn’t open until 10am and I had to get my uhaul at 7. So when I noticed the dolly I pod for was not in the truck there was nothing I could do. I had to leave behind a brand new washer and dryer because I had no way to get it loaded and unloaded. I did not have the time to wait for them to open because I had to finish up and be on the road to make it to my job in time.
Cindy SVery nice man we rented from.
Carolyn HThe dealer was awesome, very knowledgeable and helpful. Ill be back to his store
ANTONIO AThey absolutely went above and beyond to help me with my moving expenses I would absolutely recommend them 👌 ❤️
Lisa RNormally I’d have constructive criticism, but this experience was exceptional.
Jonnas rPlenty of room for drop off.
JONATHON FThanks for everything
Sharee G