Comentarios del cliente para Graham Express LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Graham Express LLC

Grado total:

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nicole L. en

Grado:

Thank you for all your help

yavuzalp T. en

Grado:

El cliente no dejó un comentario.

joseph A. en

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El cliente no dejó un comentario.

Tyrone S. en

Grado:

El cliente no dejó un comentario.

Michael M. en

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El cliente no dejó un comentario.

Samuel C. en

Grado:

El cliente no dejó un comentario.

Nader A. en

Grado:

El cliente no dejó un comentario.

Bobbie M. en

Grado:

El cliente no dejó un comentario.

Samantha N. en

Grado:

El cliente no dejó un comentario.

Suzanne O. en

Grado:

The two people I interacted with were great. Very friendly and efficient. I really appreciated the service I received.

Scott C. en

Grado:

Staff at this location were very friendly and helpful. thumbs up

Jane M. en

Grado:

El cliente no dejó un comentario.

Michael E. en

Grado:

Paul went above and beyond to fulfill my needs!!

Bradley C. en

Grado:

El cliente no dejó un comentario.

jon H. en

Grado:

El cliente no dejó un comentario.

Dean G. en

Grado:

This location is nice and new office. The trucks are normally newer and clean at this location. This one has over 100k miles and she was showing her age. But she worked and did not give me any issues. Thats your ata boy! I have received no less then 5 emails from uhaul. The last time I rented a truck from you just over a month ago I made it extremely clear that my phone and email are NOT for your business use. Yet you continue to email, text and message me! I do believe there are laws against this. Secondly, I have issue with your people using their phones to photograph my drivers license. Your franchises should have a mandatory equipment list. If copying my license is a mandatory requirement within Uhaul rental guidelines, than the office should have a copy machine that has email capabilities, or just make a copy with the copy machine or a professional place of business would have a document scanner. Using a personal smart phone, really?!?!?! Thirdly, the last time I rented a truck I received a threatening email or text I dont remember pertaining to; if I do not return the truck on time. I was not even close to the return time as contracted and I received a threatening correspondence. Next, I was not happy that I rent a truck and MY leased space is occupied and taken up with your equipment and blankets which I told you twice at the office and when I made the reservation that I did NOT want your equipment or blankets. Next, your emails are worthless; I have received no less then 2 emails with "copy of my receipt" ( I do believe I have received 4 emails total ) attached and it will not open! Now I have to check my bank account to make sure that you have not charged me anything extra and that it matches my receipts. I have issue with doing business with a businesses as large as yours that does not have its stuff together!! Makes me feel like you really care and want me to return for more business and tell all my friends and family! I will have to think about it seriously. Good luck in the future, I will rethink my use of Uhaul for my next move across the country to Florida next Nov 2020.

Isaac S. en

Grado:

El cliente no dejó un comentario.

Lynn M. en

Grado:

El cliente no dejó un comentario.

Kerri B. en

Grado:

When we originally picked up our truck, it wouldn’t start. It was a horrible experience - your customer service kept sending me to road side assistance - and they kept sending me back to CS. Sending someone to “jump start” a truck that wouldn’t start before we even picked it up - really?! And what would we have done as soon as we got to our location?! It was maddening to say the least. After 5 phone calls we finally got a rep to get us a different truck at a different location. The people at graham storage were wonderful. I am only rating this positive because of them. The original pickup was absolutely ridiculous and it ended up causing a domino effect of destruction for our entire day. If you look at my account, I’ve rented a LOT of uhauls in the last 2 months. The original pick up did not go well at all and we won’t be renting from uhaul again unfortunately.

Jennifer W. en

Grado:

Paul and Pam are beyond AMAZING! I’ve never experienced customer service like this! Paul went above and beyond to help me, from attaching the trailer I went to my truck to putting it back in the same spot I picked it up from. He was fun, funny, polite, and courteous! I will definitely be back!!!

eric A. en

Grado:

Great service, fast and helpful!

Kenneth C. en

Grado:

El cliente no dejó un comentario.

Wes W. en

Grado:

El cliente no dejó un comentario.

Tracy R. en

Grado:

El cliente no dejó un comentario.

Jasper B. en

Grado:

El cliente no dejó un comentario.

Viveca B. en

Grado:

When i made my reservation online, i was allowed to select my location. Your system.led me to believe that the Knoble Rd location was what i was getting since i was allowed to choose it. It wasn't until i got there that i found out that i was confirmed for Graham Express. And to add to the irritation, there was no address for that location in the email confirmation. This was annoyingly inconvenient since it put me further away from my house and late for my pickup time. FIX your system. Do not let people choose what they want if you are not going to honor it and will then pull a switch to a location they don't know. That is IT customer service 101.

christopher G. en

Grado:

El cliente no dejó un comentario.

Frank M. en

Grado:

Have a truck at the location I chose online. And when you change that location, HAVE A TRUCK THERE WHEN YOU SAY YOU WILL.

garRISON V. en

Grado:

Gary efficient

Toby K. en

Grado:

El cliente no dejó un comentario.

Amy P. en

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El cliente no dejó un comentario.

Akbar B. en

Grado:

El cliente no dejó un comentario.

paul S. en

Grado:

Two young girls working great had me in an out zero difficulty great experience they know how too make those computers work thank you for having a great staff the place is clean,and they don't mess around. Look forward too next rental always tell my friends .

Glenn T. en

Grado:

El cliente no dejó un comentario.

Brandon M. en

Grado:

El cliente no dejó un comentario.

ed H. en

Grado:

El cliente no dejó un comentario.

Jim O. en

Grado:

customer service is great!

VIRGINIA Y. en

Grado:

Paul is great. Every time I go there, he always goes above and beyond with customer service and just general kindness.

roberto S. en

Grado:

Excellent and prompt service. Thoroughly explained the contract and answered all my questions. Returning the equipment was a simple process also. Again very dedicated and personal attention to ensure I had a great experience. Highly recommend this location.

MARK B. en

Grado:

Could not have been any better.

Scott P. en

Grado:

El cliente no dejó un comentario.

STEPHEN L. en

Grado:

We have had an outstanding experience at Graham Express. We are moving out of state, and the logistics have been complex. We rented storage here to stage our house, we have also rented moving trucks and vans a number of times—all in great working condition. All the while, the staff at Graham Express have been consistently professional, friendly and helpful. Paul, the manager, goes out of his way to be helpful with generosity of time and advice. His staff show the same commitment. The storage facilities are kept meticulously. Honestly, we have not had a better customer service experience at ANY business in Washington state. We will highly recommend this facility to friends and neighbors!

michael G. en

Grado:

El cliente no dejó un comentario.

TERRY B. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

Nice old man that works there Very knowledgeable

CORRINA M. en

Grado:

Thank you

Chad F. en

Grado:

The person I was helped by, I believe it was Paul was fantastic and his help was greatly appreciated. This place I chose to store my belongings is 5 star and the employees are as well. Thank you to storage express.

Steven D. en

Grado:

Excellent customer service. Fast and friendly rental process with no prior appointment.

sunna C. en

Grado:

El cliente no dejó un comentario.

Kurt B. en

Grado:

El cliente no dejó un comentario.

Randy Y. en

Grado:

For the most part it was great. Just was in a hurry, I mean, my time is extremely valuable, and the older man was more interested on talking on his cell phone, distracted, slowly preparing my rental outside than get me on the road. The choice of Chevy trucks ….yuck. Gutless, delayed acceleration, rear tires spun repeatedly.

richard P. en

Grado:

I had never used a Tow Dolly before and Paul went out of his way to ensure I had the right equipment and knowledge to safely use the Tow Dolly to tow my car on our move to Cheyenne, Wyoming. Paul knew everything and was awesome in every respect. Lizzy, the clerk, had me out of the shop & on my way in less than 5 minutes. I don't always have good experiences but this was outstanding in every possible way. Great Folks running that shop!!! A++++++

Anthony W. en

Grado:

El cliente no dejó un comentario.

Marbel C. en

Grado:

Great customer service!!

Deborah K. en

Grado:

There no key box

Edwin C. en

Grado:

I like the mobile check in...

Aaron L. en

Grado:

El cliente no dejó un comentario.

Sharon H. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

El cliente no dejó un comentario.

Roger W. en

Grado:

Paul at return location went over and above expected service. He helped me with directions and ways to avoid major traffic gridlock.

Lisa B. en

Grado:

Paul and staff were very helpful in getting my truck and storage setup. They were awesome!

Marbel C. en

Grado:

El cliente no dejó un comentario.

Mary D. en

Grado:

Paul helped us. He was great.

Bobby S. en

Grado:

El cliente no dejó un comentario.

edna T. en

Grado:

The staff was very nice and professional.

CARL H. en

Grado:

Paul and Ryan are amazing. Courteous, knowledgeable, and hard working. I would not rent from anywhere else.

Adriana G. en

Grado:

El cliente no dejó un comentario.

Jennifer B. en

Grado:

The “old guy” was great!! ??

Sylvia M. en

Grado:

I'll be back soon to finish my move. I've been renting from Paul for years. Great service!

Charles W. en

Grado:

Fast friendly service!

Kareen S. en

Grado:

Paul is beyond helpful! We've rented numerous times over the past year. This is the only location I want to do service with. All the employees are fantastic. Makes moving just a bit more enjoyable when dealing with good people.

Cornelius W. en

Grado:

El cliente no dejó un comentario.

Troy H. en

Grado:

Paul and Matt were professional and very courteous. I left knowing exactly what to expect and was greatest with a friendly greeting. Thanks guys!!!!

thomas P. en

Grado:

THE LADY THAT HELPED ME WITH RENTING THE PICKUP TODAY WAS VERY PROFESSIONAL, HELPFUL, CURTIOUS AND PLEASANT. However, The 19.95 PRICE IS NOT EVEN CLOSE TO THE ACTUAL COST. Insurance should not be charged when the customer has their own. And should be discussed thoroughly. Respectly a customer.

Sandra S. en

Grado:

El cliente no dejó un comentario.

Travis N. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

Doing great!

Justin D. en

Grado:

El cliente no dejó un comentario.

Angela S. en

Grado:

El cliente no dejó un comentario.

david T. en

Grado:

Great service and epuipment preformed well.

john G. en

Grado:

El cliente no dejó un comentario.

Steve W. en

Grado:

El cliente no dejó un comentario.

Dan S. en

Grado:

El cliente no dejó un comentario.

Bo P. en

Grado:

El cliente no dejó un comentario.

Jennifer M. en

Grado:

El cliente no dejó un comentario.

Fineaso F. en

Grado:

Thank you for a great service

Arthur W. en

Grado:

El cliente no dejó un comentario.

Luis B. en

Grado:

Need a drop box for the keys after hrs the coffee shop didn't help

Cedric P. en

Grado:

Great customer service?? In and out in no time! Thanks

Angela A. en

Grado:

Above comment.

Nicole M S. en

Grado:

The manager, Paul, was a great help and assisted me with anything I needed. Joshua, helped me with all the paperwork and had the best personality and made my time moving enjoyable.

Terry L S. en

Grado:

Paul and Joshua were great and made the end of my long trip enjoyable. Paul helped me out with parking my 36 ft. truck for 2 nights which saved me worry. Definitely use this location for all your needs.

Thomas F. en

Grado:

Definitely helped me out and we're able to get my project done appreciated

Carl H. en

Grado:

The manager, i think his name is Paul, is the most helpful guy in the world.

Michael O. en

Grado:

El cliente no dejó un comentario.

lynde R. en

Grado:

Next time I will physically check in equipment with attendant instead of opting for email receipt.I was charged a 10$ cleaning fee,which I disagree with.We swept out the pickup truck bed after use.

David H. en

Grado:

Super convenient pickup location. Great staff that was helpful in hooking up and disconnecting the equipment from my truck. Very timely in/out of the office. Equipment was sufficient and mechanically sound. All in all a good experience. Will be using again.

Mitchell L. en

Grado:

Great customer service

James Z. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

curstyn l. en

Grado:

Paul was extremely helpful during my reservation process. He was very professional and personable all at the same time.

Jennifer B. en

Grado:

Paul was amazing by phone and in person, stayed after hours to make sure we could get our things secured and truck turned in to avoid driving back in the early morning.

Gavin H. en

Grado:

This location was a joy to work with. However, the UHaul site has misleading pricing on there. The 10x10 outdoor units are now $139.99, not $99.99. I fee like the site pulled a bait/switch on me.

kolton S. en

Grado:

Amazing experience the employee that works there Paul is an awesome guy.

SHEILA F. en

Grado:

Great customer service. I felt comfortable leaving my belongings there. Paul and Pam are great.

Criahuana K. en

Grado:

Did not use storage because location did not participate in 1st month free promotion.

Anissa H. en

Grado:

Very helpful

Monique S. en

Grado:

The guys were very helpful even though we arrived close to closing time. Unit was clean and easy to access.