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Tim and his crew were amazing and super helpful. I'm glad I chose their shop to rent from. I've rented a U-haul truck from 2 other shops in town in the past, and while both were great in their own right, this one has quickly become my favorite.
I have used you com. For yrs. This time was the wores. No furniture dolly. Did not give enough mileage to get to Mesa AZ from Safford AZ. No one was at the place to pick up truck. I was there 3hrs looking for a key. Called customer service to get information on the key. Found a lock on truck finally put in a code the rep gave I loaded the truck and straight to storage without a dolly. Not happy at all. Was charged for 100 more miles. Plz refund me some of my money. Thx
It was OK.
Have the equipment I ordered at the rental location not having to drive hours to get it.
Very Excellent Customer service. I highly recommend it. Thank you!
Great customer service
N/A
The staff was friendly but could be more effective if they would accompany the customers out to the lot to locate their vehicle and answer any last minute questions. Overall though, the experience was fine.
I was treated extremely well and I would rent from them again.
Super friendly and eager to help
Nothing
Everyone was very nice and helpful
I always have a great experience using this location
Business was closed on Saturday morning when I arrived at 8am so didn't interact with anyone nor did I enter the business. Tried to return the truck using the on-line system; however, the system requires use of a camera for recording mileage and gas level....don't know how to do this so had to leave the paper work and hope the agent would process the closing of the contract---which they did & I'm very appreciative that they did.
If someone found it on Google, I wouldn't tell them not to go. Convenience is all that they have going. They have zero idea what's on their lot. Rent out equipment they don't have on hand. Then allow you to return it to a location that isn't accepting returns. The whole thing was a joke. Drop off was a joke as well.
a pleasure to do business with.
I was extremely pleased with everything. No real suggestions!
Keep up the good work
Rob always takes good care of me and my needs.
I mean wouldnt even know it was a Uhaul location if it wasnt for the hidden puny plastic sign ??
Business is not marked as Graham Acquisitions, but had correct address. A little confusing. But they got me checked in quickly. Through the app, it could not read my location to verify the correct return busuness.
Very prompt and curious. However didnt really explain the additional charge even though it was minimal. Additional allowed mileage had been requested when renting but were refused. He really didn't seem to care or be accommodating.
Have the right footer. Needed 10 got 20.
The inside of the truck floor mats were dirty. The inside of the truck where you store items was not cleaned out the windshield wipers were very bad I ran into a snowstorm and it was difficult to see so I had to stop and buy a windshield wiper for the driver side. The passenger side needs to be replaced also
NA
