My initial reservation was to drop it off at Personal Storage, 832 W Grantham St in Goldsboro. I showed up to that decrepit location and was greeted by a sign in the window "Closed 13-19 Dec." I then called Grady's and they were very helpful.TIMOTHYALLEN T.
Gradys and Sons Discount Used Tires
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very helpful and knowledgeable.Michael N.
El cliente no dejó un comentario.Raisha S.
Very very very bad service and rude I would never refer them in again or will I be another customerBonita P.
El cliente no dejó un comentario.Stepan V.
The lady was very helpful in getting me processed and on my way. The gentleman that was at the location was not knowledgeable and /or assisting with the processJeffrey S.
Drop off location is trying to charge me after hours fee. I dropped off around noon and had employee sign and date paperwork.Dennis H.
El cliente no dejó un comentario.JOANNE S.
please have the check in process explained more clearly in the reseverationMary R.
El cliente no dejó un comentario.lewis B.
Very rude said they don't have anything to do with U-Haul...Michael C.
I left something in the truck and went back next morning to retrieve it because in bad neighborhood that I didn't feel comfortable at night. It appears that they charged my credit card $21 for a service fee. I am not sure why. But he just used my card on file because I did not give him my card. I have reached out to u haul so maybe they will explain.Tracy C.
Send them to a better drop off facility. Personnel was not that helpful. Had to ask them to verify the drop off based on my contract. Seemed like they didn't really care about verification. Just was not impressed with them.denise B.
El cliente no dejó un comentario.Mike B.
Check contract historyDean L.
The gentleman working on Saturday afternoon was either sick or on drugs and I would guess the latter. If he is sick my apologies.mark O.
Employee was inefficient, was unable to perform tasks in an adequate manner, decided it was more important to address my perceived impatience (by cussing me out) than it was to actually help me. In the end, I did everything I needed to do on my phone without assistance from her in any way. I have never seen or experienced a better example of poor customer service than I did that day.Doug C.
Everything started with the online reservation to the location they sent us to instead of the one we wanted went wrong then got there drove 20 miles out of my waythey had the equipment but the printer was broke I literally drove away with no paperwork had to go back get everything taken care of after having someone call customer service I will never make an online reservation again ended up with a refund on my credit card because I was overchargedEarl C.
The experience was great and the staff was truly professional!. Everything was there as scheduled and the process went as smooth as a whistle! I will definitely use them again.larry H.
Use the same people I used...their customer service was excellent!Richard L.
Rear Tire blew out on truck-on a busy interstate-very dangerous/scary for myself and family. It took over 3 hours before repaired and back on road. Two tires had to be placed and it required a lot of time to do that(the service tech was very nice). That time was spent on the roadside of busy interstate(which was dangerous). It was obvious that appropriate safety checks had not been completed in vehicle. This threw our delivery schedule off-had to stop for bathroom/food, etc., which was not planned and it added miles to truck and I was charged for extra miles. I can not recommend u haul.elizabeth N.
El cliente no dejó un comentario.Barry G.
The owner was very helpful and friendly. I felt comfortable going there and would recommend this location to friends and family.Danielle B.
El cliente no dejó un comentario.Andrew W.