Comentarios del cliente para Gradys Ace Hardware

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Gradys Ace Hardware

Grado total:

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TONY T. en

Grado:

MAke the computer process at the store more user friendly. Had many computer problems at the store.

Brittany W. en

Grado:

It took a hour an half to get my truck cause they didn't know where the keys were

Lance D. en

Grado:

El cliente no dejó un comentario.

Alexander B. en

Grado:

Was great. Drop the reciept and drop the trailer. They did nothing wrong. Was familiar with the location that’s where the drop off location was I told them when I picked it up. This is a wonderful store.

Heidi W. en

Grado:

This location was great and everyone was friendly.

Pam R. en

Grado:

Employees were very helpful and accommodating! Blake Robeck helped check me in and was very knowledgeable and helpful to me which made a great renting experience. Thank you.

Aaron T. en

Grado:

El cliente no dejó un comentario.

sherry t. en

Grado:

I had to go way out of my way to pick up truck ,cause the other location I was suppose to go to truck was in shop, said they would charge me 79 cent per mile ,they charged me over a $1 per mile,they told me they would not charge my card till I bought truck back,they charged my card $79.09 then put it back into my account then charged #68.00 all this was charged the day I went to get truck,then when I took truck back tried to tell me they didn't charge my card $68.00 but when I got my bank on the line they said oh wait we found where we did charge her card,so the balance was 140.00. 209.00 total ,but I had to drive extra miles to this location at 119 per mile when she said 79 cent per mile, Bad Experience.

Brandon A. en

Grado:

Jon was very helpful, despite u hauls very inefficient rental system that makes you sign you’re life away.

Michael B. en

Grado:

When I picked up the truck the back door was froze shut and I had to pry it open. There were 5 dozen pads all strewn around and a dolly. I had to fold them all and drive the truck up to the office to return the items so I wouldn’t be charged. Not impressed at all!!

David D. en

Grado:

El cliente no dejó un comentario.

Nathan B. en

Grado:

I got what I expected. Everything worked fine. Thank you again.

Chad T. en

Grado:

The back of the truck wasn’t swept out/rope from previous person was left in the back and tied up. The guy that helped me at the beginning didn’t explain paperwork with me or how much to fill gas up. I got the truck and it had almost 3/4 left but the guy never told me I didn’t have to fill up all the way so I went and filled the tank up all the way so I wouldn’t be charged for not doing it. He ran out of truck paperwork so ended up giving me trailer information but writing the truck number and how big it was in the sheet. Very disorganized.

Brad K. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

El cliente no dejó un comentario.

Steve K. en

Grado:

El cliente no dejó un comentario.

Mark E. en

Grado:

I ordered 1 dozen moving blankets two weeks prior to my pickup , when I got there they had 0.. They called around and found six, but I was not driving around two counties to pick up half my order.

Drew U. en

Grado:

The air conditioning didn’t work in the truck, on a day that had a heat advisory, the tires had no tread left on them and the whole experience was poor! The locations service was good.

Jason B. en

Grado:

El cliente no dejó un comentario.

Justin A. en

Grado:

My husband booked a 26 foot truck only to be told hours later it was unavailable and that we’d have to drive an hour to pick one up. We then waited 2 hours at the Ace Hardware because the contract terms were causing software malfunctions due to the weird change of locations. The truck was disgusting on the inside. At this point, we had no way to get another truck from them or switch to a different company due to our moving timeline. Then, my husband had to drive without air conditioning in 90 degree weather. His legs felt like they were on fire and he was dehydrated after driving that way for 640 miles. Now, after leaving several messages for “Luke”, who is apparently the only customer service representative that can help with our issues, and waiting on hold for a combined 2 hours for the 4 calls we have made to leave the messages, we still have not heard back from him. This company does not care about its customers. Since we have already turned in our truck, they have no interest in speaking with us.

Jason B. en

Grado:

El cliente no dejó un comentario.

Connie C. en

Grado:

I went in to get all paperwork done, and he gave me my receipt, brochures, etc. When I asked him if he was going to hook-up the tow dolly and drive my car into to it so my son and I could see how to do it, he said"No. You have someone to help you." I was shocked and my son did figure it out but I was very dissatisfied with the u-haul agent. I was so glad I had asked my son to meet me on the 16th at Grady's Ace Hardware. Because i couldnt lift the tongue of the tow dolly.

Jason B. en

Grado:

El cliente no dejó un comentario.

Stephanie K. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

El cliente no dejó un comentario.

Kelley R. en

Grado:

Phone staff were knowledgeable and helpful though hold time to reach a representative was excessive. Staff at the pick up location were wonderful and helped me with both hooking and unhooking the trailer.

Phillip A. en

Grado:

El cliente no dejó un comentario.

Jason S. en

Grado:

El cliente no dejó un comentario.

Steve R. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

shari b. en

Grado:

They were very personable and professional, helpful.

John S. en

Grado:

El cliente no dejó un comentario.

BRADLEY S. en

Grado:

El cliente no dejó un comentario.

Peter F. en

Grado:

El cliente no dejó un comentario.

laurie b. en

Grado:

El cliente no dejó un comentario.

judy o. en

Grado:

El cliente no dejó un comentario.

Teresa V. en

Grado:

El cliente no dejó un comentario.

Rebbeca B. en

Grado:

El cliente no dejó un comentario.

shawn M. en

Grado:

El cliente no dejó un comentario.

Glenn Schroeder S. en

Grado:

El cliente no dejó un comentario.

KIP L. en

Grado:

Make sure you checkin online before picking up. It will speed up things tremendously!

Frank P. en

Grado:

All went as I knew it would. Thanks UHaul once again!!!

Greg A. en

Grado:

El cliente no dejó un comentario.