El cliente no dejó un comentario.Adam A.
Graceland Portable Buildings Bullhead City
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAVID G.
Very helpful for a first timerMatthew V.
El cliente no dejó un comentario.BRADD R.
El cliente no dejó un comentario.HASSAN KHALIL E.
El cliente no dejó un comentario.Dennis R.
Make sure the people working for you are trained on how to hook up trailers to vehiclesTHOMAS P.
better internet link in offie or better computer?David S.
El cliente no dejó un comentario.William A.
I reserved truck 40 miles away in advance. I had to drive additional 40 miles to pick up. I read I should be credited $50 for the truck not being there. No such luck....Craig C.
Trailer was available when needed. Office manager assisted me with hooking up the Trailer. Office was closed the next day and I was unsure about the return process. Was emailed the receipt next day. All was good.Clifford W.
Very friendly and helpfulDAVID G.
El cliente no dejó un comentario.BENJAMIN F.
Bullhead City Manager Robert very nice, courteous, professional, and the gal was also.... Kevin TaylorKEVIN DAVID T.
El cliente no dejó un comentario.BRIAN EDWARD L.
Service is good and fastHASSAN KHALIL E.
Continue to have excellent customer service! Will utilize again! Thank you.Jacob K.
I showed up with a 6x12 trailer to drop off. The lady at the facility asked me if I needed help unhooking the trailer and I replied, I might. I backed it into a parking spot and got out of my car. She never came over to help me so I ended up unhooking the trailer myself. By the time I walked into the office, there was another customer in front of me there to rent a truck. It took over 20 minutes for her to reserve the truck for the customer. Half-way through, the lady told me I didn't need to wait, she'd check the trailer in later. I told her I wanted it checked in and get a receipt, so I continued to wait. By the time I walked out of the office, I had been waiting for over 30 minutes. I've never had to wait that long to return a UHaul rental.Frank S.
El cliente no dejó un comentario.TROY HOWARD T.
El cliente no dejó un comentario.MARK R.
Riva quickly left when the tail lights did not work on the U-Haul trailer, and told to me to O'Reilly's down the street for help. I went to O'Reilly's but they could not help me. By then the U-Haul place was closed. I drove back to North Las Vegas stressing about the tail light, because I had an eight hour drive back to Northern Nevada. I then decided to return the U-Haul trailer to fhe nearest U-Haul on Craig Street in North Las Vegas. I called the Bull Head City, AZ Location for a refund since I did not use the U-Haul Trailer to transport my load due to the lights, and left a message that I wa ted a refund. Bull Head City, AZ called me back and told me to call customer service. I kept getting the run around between customer service, Go U-Haul, and the techs. I am still wanting a refund. I am thankful that Misty and Alicia were helpful, out of the 30 people I spoke with. I will not be recommending U-Haul to my friends, family, or anyone due to my experience. I.would not want anyone to go through that hassle.CARLENE ANN P.
It was a pleasure to rent here making the move easier than expected.SEAN R.
El cliente no dejó un comentario.RACHAEL H.
El cliente no dejó un comentario.Stewart C.
El cliente no dejó un comentario.DUANE L.
I'm moved now but I had to make 2 more trips to SanBeradino in my truck because I did not get the 26' truck I needed. Other than that everything worked out, it just cost me an additional $400 for fuel and help. I think you should credit me the extra day to offset my expenses of not getting what was promised? As far as the people I was in contact with were great. thank youSARAH J.
1. The lady had no teeth 2. She spelled Ave/Avenue Avanew. Personable but not representing your company in the best light. The equipment was fine except lack of cruise control. We weren't used to having to â€œdriveâ€ the whole way. Another issue we have was your odometer is wrong. Out trip was given 431 mi, she threw in more miles asking if we thought we needed them. I requested 50 extra just to be safe. One of my map programs puts Bullhead City, Az to McGill, Nv at 295 the other map program puts the same one way trip at 357, a 60 mi discrepancy but our contract put us at 179 mi over the 469 we were given. This measurement is gouging in my opinion. I would like to be reimbursed for that & for a quarter tank of gas that we put in the tank and didn't use.SQUIER OREN J.
No concerns on my part!harold T.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Sheri O.
Original reservation was given away. Had to wait two hours for a replacement to be found. There was no communication between sites. Trailer was dirty. Light cable was caked with dirt and didnt work. Was offered no discount or even an apology. Was told I coukd drive an hour and a half to pick up a different trailer... Overall very dissatisfied.BRENDAN DAVIS C.
El cliente no dejó un comentario.JOHN ADOLPH D.
office and attendant were both shamefully poorly equipped and helplessly unprofessional. time to get paperwork processed was excessive. OFFICE SHOULD BE CLOSEDFrank J.
Website is hard to work, I was looking at some items and they were shipped to my house instead of the location that I was picking up my tow dolly.Steven A.
El cliente no dejó un comentario.ALAN W.
El cliente no dejó un comentario.Jim W.
El cliente no dejó un comentario.Edward N.
Inside was clean but not the outside but the truck ran well I felt safe driving it.Kathryn W.
It was a hassle when I went to pick the trailer up. I even stopped the day before to confirm. When I got there, she didn't have the right trailer checked back in so had to wait for her to stop playing on her iPad & get the trailer checked in before I could go. After inputting my info several times, after about an hour or so, I was able to leave. I was quoted $247 and was charged $277. Only had the trailer for one night & returned it & never received any of our $ back. We are not at all pleased.Tamera K.
El cliente no dejó un comentario.CHRISTIAN JAMES S.
El cliente no dejó un comentario.DIANE HELEN M.
El cliente no dejó un comentario.JAMES N.
Another was of my time by UHaul... my reservation email was the wrong pick up location... this cost me an hour, then the new pick location had 4 people ahead of me... that was an hour and half... so this two and half hour delay cost me to miss my hired help... being a disabled person with no help, I had to get a hotel room and wait for the next day... I order to get back in time to drop the trailer off cause me to get up super early and caused a lot of anxiety... a simple pick up and drop off cost me an additional $129 in hotel and a no show hired help penalty of $50... so you guys at UHaul cost me money, anxiety which has cost your company bad reviews...no threat here, but I will see it that social media has a field day... I will not use social media, if I get a apology form a senior manager....call me 707.481.1872Shawn L.
El cliente no dejó un comentario.Thomas C.
U-haul did not have my truck & trailer at the same location. I had to drive 22 miles each way before I could start my move, then another hour lost because of the trailer straps and having to stop and fill the truck with gas. I contacted customer service before the pickup of the equipment and they had no solution. Their answer was "do you want to cancel your reservation. All this willingness to resolve my issue one day before my trip? I don't consider this being a customer service organization.EDWARD Y.
U-haul did not have my truck & trailier at the same location. I had to drive 22 miles each way before I could start my move, then another hour lost because of the trailer straps. I contacted customer service before the pickup of the equipment and they had no solution. Their answer was "do you want to cancel your reservation. All this willingness to resolve my issue one day before my trip? I don't consider this being a customer service organization.EDWARD Y.
El cliente no dejó un comentario.STOIAN I.
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.Joyce J.
Just dropped off the truck and put the keys in the drop box. Simple.Loreen K.
Had to go to Bullhead City not Fort Mohave to return trailer. Had to ask for help to unhook the trailer.Doug S.
Hard to get a truck at last minute so better to reserve online in advance. Multi-day use also hard to reserve. Easy to cancel reservation if necessary.. easy to use online reservation. Office agent very helpful at 1660 Hwy 95 Bullhead City location for my last minute rental and hard to find multi-day use truck.Glenn A.
El cliente no dejó un comentario.ROGER M.
We had to call & change our destination drop off location, but it turned out fine.SANDRA S.
Trailer wasn't at the place it was supposed to be.The lady had no clue what she was doing with the paperwork then hooking up the trailer to my truck, left the tongue lock unlatched. I went to load the vehicle on to the trailer it came up and smashed into my tailgate. Noticed the trailer was kinda hard to pull after loading it, looking it over after a few hundred miles, seen the right rear tire was worn a lot more than the other three telling me the axle is bent.kevin H.
El cliente no dejó un comentario.rosie H.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Robin H.
Not totally impressed with the office equipment ( broken computer tablet) and the salesperson was slow entering my info into the tablet.John S.
Upgrade your office the employee was doing the best she could with broken equipment. Make sure you have a good phone number and a schedule of hours listed on line and in paper work!the uhaul site could be easier to access for returns both on line and On rental form Thank you Nola LongNOLA L.
El cliente no dejó un comentario.George M.
Was given an original pickup location but had it switched to another location where a truck was not available. Although very courteous after wasting time was sent back to the original location where I picked up a truck.JERRY LYNN H.
Seemed like I was a bother. No customer serviceJOSEPH V.
Let truck off the lot with a CUT FUEL LINEDeborah S.
The truck was filthy inside and out. Worse I have ever rented. I had to sweep it out before I could load. Drivers door didn't close properlySteven M.
The posted business hours stated the opening was at 7am and we were at the location at 7am to collect the car dolly. The employee arrived at approximately 7:50am and by then there were 3 other customers waiting. We called the local number on Saturday prior to picking up our rental to confirm the early Monday pickup and never reached a live person despite being during business hours to explain our need to have a prompt pickup. When there was no one to check out the trailer at the site we called the main u-haul number only to wait on hold for over 30 minutes. On Monday despite being almost an hour late to open the employee was rude. When we dropped the trailer off today the same employee could barely look away from her phone to receive the Return. This whole experience was lacking in professionalism and quality customer service.Hassan E.
El cliente no dejó un comentario.Carloss H.
Very fast check in and she was niceDebbie B.
El cliente no dejó un comentario.Edward L.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Roger B.
El cliente no dejó un comentario.William B.
Employ people that are more customer oriented,Blaine E.
Site need to upgrade computer system to speed up turnaround...LEO R.
El cliente no dejó un comentario.Eldon T.
Viva was outstanding in Bullhead City, AZ, at the drop off location. Gary GriseGary G.
El cliente no dejó un comentario.Alexander S.
Great people working in this establishment. Will come back again.Hector M.
El cliente no dejó un comentario.CHARLES P.
VERY UNPROFESSIONAL EMPLOYEE WAS LATE DID NOT HAVE WHAT I NEEDED. EMPLOYEE DOUBLE CHARGE ME FOR FREE TRAILER AND DID NOT KNOW HOW TO EVEN CHECK ME OUT SO I COULD GET TO MY ALREADY LATE MOVEJason M.
Trailer wasn't locked on hitch. Came off when loaded car.seth A.
There was no moving pads in the 5x8 trailer we rented and we needed them .Steven F.
teller was 15 min late, but than fast with no problemstatiana T.
You need to improve Absolutely nothing!! This was my 1st time renting the trailer for my husbands use! The lady who helped me was excellent!!! She explained everything to me and even hooked up the Trailer to my truck!!! She was awesome and I'll be back In two weeks to rent another!! It's my go to place now cuz I have lots to move. Thank you for your excellent service!! I'm telling All my friends!ROSELINDA R.
El cliente no dejó un comentario.Mario B.
El cliente no dejó un comentario.James M.
There is not really anything you could do U-Haul did a good job on communicating Renton receiving the trailer back when I dropped it off in Truth or Consequences New Mexico everything was perfect good jobTINA C.
The lady at the front didn't seem to understand the point of the online check in. Made me sit and wait 20 minutes for the keys while she was waiting on another gentleman, telling me I still had to check in with her too. Then after realizing she messed up told me I didn't actually have to wait that long, sorry.Mara S.
Truck was dirty inside, windshield so dirty had to wash when we stopped to fill the tank, which was NOT full when I picked up, was not able to adjust the steering wheel, even tho I was told there was a lever under the steering colum to pull down to adjust it, I looked and so did 3 other people NOT THERE. I got a cushion to sit on in order to see over the wheel.Mary W.
The Graceland and the Bullhead City U-Haul offices were poorly run and we actually had to make 3 separate trips to get the truck and trailer. We had reserved a 26' truck a week before our planned move but the day before the move we were called and told there were no 26 footers available but we could have a 20 footer and a covered 12x6 trailer for the same price as it would have been fo the 26' truck. As it turned out, we had to pay an additional $50 or so to make it work out. I did have good experience with the Corona storage U-Haul. I will be filing a customer action report soon.Steven S.
El cliente no dejó un comentario.Sheri O.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.VERONICA N.
El cliente no dejó un comentario.CHRISTIAN P.
El cliente no dejó un comentario.CHARLENE L.
Provided above and beyond service!RICHARD T.
El cliente no dejó un comentario.Michael L.
return phonecalls when customers leave messagesJennifer J.
Extraordinario servicio al clienteVictor M.