Nothing could have been better.a truly great experienceJoseph B.
Customer Reviews for Graceland Portable Buildings Bullhead City
(Distribuidor de U-Haul del vecindario)
Bullhead City, AZ 86442
Services at this Location:
- Lun. - mié.: 7 a. m. - 3 p. m.
- Jue.: 9 a. m. - 3 p. m.
- Vie. - sáb.: 7 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make it easier to rent a one trailer. Made reservations a month ahead and two days before picking up trailer they called and said we would have to drive over an hour to get a trailer. Told me a location when I called dealer he said he didn't have a trailer for us would check and call me. After a couple hours not hearing from him I called 800 number and they told me I would get my trailer at a farther away location . I ask why no one had not bothered to call me with new location, not really concerned. The new location was 1 1/2 hours from where we had originally requested to pick up trailer. If I can make other arrangements will never use u haul again, make it very difficult to rent a one way,JANICE S.
El cliente no dejó un comentario.daniel C.
The woman that does your Reynolds was very slow and very poor appearanceRobert S.
El cliente no dejó un comentario.Michael H.
The lady who rented me the truck was very sweet really helped me in my move truck was in great shape ran perfectly got me on my way in short orderVINCENT B.
El cliente no dejó un comentario.steven K.
El cliente no dejó un comentario.Gerry B.
El cliente no dejó un comentario.Mary B.
I was pretty well satisfy it all the way aroundLee B.
Customer service was incredible went way out of their way to help meSTEVEN B.
Robert at bullhead city a, was the nicest person to talk to. Unlike other uhaul prople who answer the ohonemarilyn B.
I reserved a truck 29 days in advance. I got a call from the local dealer two days prior and asked if I could pick it up at noon rather than the scheduled 10 AM. I said no I had to have it on time. I called Uhaul customer service and was told that there was notes written that the truck would be ready. I was told the truck would be there by 10 and it would probably be 15 minutes later for cleaning, they needed 15 minutes wiggle time. I received the truck an hour and a half late it hadn't been cleaned. An hour and a half is a long time to wiggle while having to be out of your home that day I could not contact the local dealer by phone and never received any other information from them Extremely poor service, when I reserve a truck 29 days in advance I expect it to be there on time. I will never use U-Haul ever again.MICHAEL RAY G.
Truck was not cleaned prior to pickup. the agent is way to slow and appears to be uninformed. o na prior visit I was picking up a 6x12 cargo trailer and the lady had such a difficult time trying to put trailer tongue on my truck because she was using the wrong type of lifting jack. I had to help by using all my strength lifting the trailer as much as i could and directing her to place wood blocks under the jack soas to reach up high enough. the small rolling floor jack she was using kept slipping off trailer tongue and dropping trailer. When i explained the tongue jack used by my drop off location, and availability thru U-Haul, she had never heard of it, very unprofessional. very disappointed.RONALD STEVEN B.
El cliente no dejó un comentario.Dawn C.
El cliente no dejó un comentario.Shaun F.
El cliente no dejó un comentario.Ke'Sean W.
Super easy and super reasonable rate.MICHAEL C.
El cliente no dejó un comentario.Ronald V.
The person working at this location was friendly and courteous. She was knowledgeable and handled our transaction efficiently.Walter K.
Excellent etSUSAN D.
El cliente no dejó un comentario.WENDY E.
Very dirt and unprofessional. I would not go back again.Brett U.
This location sucks. I scheduled a car hauler I was told it was ready for pick up. I went down there. 20 minute's out of my way ok went down to go pick it up and guess what it was not available. Heck it was not even there. So I left after waiting 30 minutes just to be helped. I get almost home and I got a call a trailer just pulled in and ready to go. So I drive back. But this location is the worst I have been too. And will not go back to that location. I will probably look for other rental places if I'm in need instead of using u-haul.MATT G.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.douglas O.
El cliente no dejó un comentario.GLENN DALE W.
Leave perfect aloneGregory C.
El cliente no dejó un comentario.Leeanna S.
Make sure the clerks clarify the cash deposit policy I was told our deposit would be returned in form of cash at the time returning the equipment. This was not true at all, I asked several times before getting it because that was the only grocery money we had for the week, I was provided the managers phone number to see if there was anything He able to do, he was extremely rude and unprofessional & said there was nothing he can do and also when I told him I guess I'll be going hungry the rest of the week because that was my grocery week he abruptly hung up on meSergioo C.
Excellent service and The lady was very nice.JOSHUA LUKE B.
Everyone on this property was very helpful and friendly. They exceed my expectations. Will definitely recommend.ADAM CLAYTON G.
El cliente no dejó un comentario.Emily S.
The equipment needed work. The tire straps were worn and the tech had to take scissors to them to make it easier to get into the ratchet strap. They then conned me into BUYING a connector for the brake lights for the trailer to work properly. HOW on God's green EARTH, do you rent equipment that doesn't come STANDARD with the BRAKE LIGHT ATTACHMENT???? The brake light attachment is SPECIFICALLY FOR THE TRAILER. Total con job. Also the tech never even wore a mask, and was coughing the entire time. Try the other lot in town. This is the Bullhead City location: 1660 AZ-95, Bullhead City, AZ 86442. Tighten UP. #SLOPPY.JUllian H.
El cliente no dejó un comentario.Adam A.
El cliente no dejó un comentario.DAVID G.
Very helpful for a first timerMatthew V.
El cliente no dejó un comentario.BRADD R.
El cliente no dejó un comentario.HASSAN KHALIL E.
El cliente no dejó un comentario.Dennis R.
Make sure the people working for you are trained on how to hook up trailers to vehiclesTHOMAS P.
better internet link in offie or better computer?David S.
El cliente no dejó un comentario.William A.
I reserved truck 40 miles away in advance. I had to drive additional 40 miles to pick up. I read I should be credited $50 for the truck not being there. No such luck....Craig C.
Trailer was available when needed. Office manager assisted me with hooking up the Trailer. Office was closed the next day and I was unsure about the return process. Was emailed the receipt next day. All was good.Clifford W.
Very friendly and helpfulDAVID G.
El cliente no dejó un comentario.BENJAMIN F.
Bullhead City Manager Robert very nice, courteous, professional, and the gal was also.... Kevin TaylorKEVIN DAVID T.
El cliente no dejó un comentario.BRIAN EDWARD L.
Service is good and fastHASSAN KHALIL E.
Continue to have excellent customer service! Will utilize again! Thank you.Jacob K.
I showed up with a 6x12 trailer to drop off. The lady at the facility asked me if I needed help unhooking the trailer and I replied, I might. I backed it into a parking spot and got out of my car. She never came over to help me so I ended up unhooking the trailer myself. By the time I walked into the office, there was another customer in front of me there to rent a truck. It took over 20 minutes for her to reserve the truck for the customer. Half-way through, the lady told me I didn't need to wait, she'd check the trailer in later. I told her I wanted it checked in and get a receipt, so I continued to wait. By the time I walked out of the office, I had been waiting for over 30 minutes. I've never had to wait that long to return a UHaul rental.Frank S.
El cliente no dejó un comentario.TROY HOWARD T.
El cliente no dejó un comentario.MARK R.
Riva quickly left when the tail lights did not work on the U-Haul trailer, and told to me to O'Reilly's down the street for help. I went to O'Reilly's but they could not help me. By then the U-Haul place was closed. I drove back to North Las Vegas stressing about the tail light, because I had an eight hour drive back to Northern Nevada. I then decided to return the U-Haul trailer to fhe nearest U-Haul on Craig Street in North Las Vegas. I called the Bull Head City, AZ Location for a refund since I did not use the U-Haul Trailer to transport my load due to the lights, and left a message that I wa ted a refund. Bull Head City, AZ called me back and told me to call customer service. I kept getting the run around between customer service, Go U-Haul, and the techs. I am still wanting a refund. I am thankful that Misty and Alicia were helpful, out of the 30 people I spoke with. I will not be recommending U-Haul to my friends, family, or anyone due to my experience. I.would not want anyone to go through that hassle.CARLENE ANN P.
It was a pleasure to rent here making the move easier than expected.SEAN R.
El cliente no dejó un comentario.RACHAEL H.
El cliente no dejó un comentario.Stewart C.
El cliente no dejó un comentario.DUANE L.
I'm moved now but I had to make 2 more trips to SanBeradino in my truck because I did not get the 26' truck I needed. Other than that everything worked out, it just cost me an additional $400 for fuel and help. I think you should credit me the extra day to offset my expenses of not getting what was promised? As far as the people I was in contact with were great. thank youSARAH J.
1. The lady had no teeth 2. She spelled Ave/Avenue Avanew. Personable but not representing your company in the best light. The equipment was fine except lack of cruise control. We weren't used to having to â€œdriveâ€ the whole way. Another issue we have was your odometer is wrong. Out trip was given 431 mi, she threw in more miles asking if we thought we needed them. I requested 50 extra just to be safe. One of my map programs puts Bullhead City, Az to McGill, Nv at 295 the other map program puts the same one way trip at 357, a 60 mi discrepancy but our contract put us at 179 mi over the 469 we were given. This measurement is gouging in my opinion. I would like to be reimbursed for that & for a quarter tank of gas that we put in the tank and didn't use.SQUIER OREN J.
No concerns on my part!harold T.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Sheri O.
Original reservation was given away. Had to wait two hours for a replacement to be found. There was no communication between sites. Trailer was dirty. Light cable was caked with dirt and didnt work. Was offered no discount or even an apology. Was told I coukd drive an hour and a half to pick up a different trailer... Overall very dissatisfied.BRENDAN DAVIS C.
El cliente no dejó un comentario.JOHN ADOLPH D.
office and attendant were both shamefully poorly equipped and helplessly unprofessional. time to get paperwork processed was excessive. OFFICE SHOULD BE CLOSEDFrank J.
Website is hard to work, I was looking at some items and they were shipped to my house instead of the location that I was picking up my tow dolly.Steven A.
El cliente no dejó un comentario.ALAN W.
El cliente no dejó un comentario.Jim W.
El cliente no dejó un comentario.Edward N.
Inside was clean but not the outside but the truck ran well I felt safe driving it.Kathryn W.
It was a hassle when I went to pick the trailer up. I even stopped the day before to confirm. When I got there, she didn't have the right trailer checked back in so had to wait for her to stop playing on her iPad & get the trailer checked in before I could go. After inputting my info several times, after about an hour or so, I was able to leave. I was quoted $247 and was charged $277. Only had the trailer for one night & returned it & never received any of our $ back. We are not at all pleased.Tamera K.
El cliente no dejó un comentario.CHRISTIAN JAMES S.
El cliente no dejó un comentario.DIANE HELEN M.
El cliente no dejó un comentario.JAMES N.
Another was of my time by UHaul... my reservation email was the wrong pick up location... this cost me an hour, then the new pick location had 4 people ahead of me... that was an hour and half... so this two and half hour delay cost me to miss my hired help... being a disabled person with no help, I had to get a hotel room and wait for the next day... I order to get back in time to drop the trailer off cause me to get up super early and caused a lot of anxiety... a simple pick up and drop off cost me an additional $129 in hotel and a no show hired help penalty of $50... so you guys at UHaul cost me money, anxiety which has cost your company bad reviews...no threat here, but I will see it that social media has a field day... I will not use social media, if I get a apology form a senior manager....call me 707.481.1872Shawn L.
El cliente no dejó un comentario.Thomas C.
U-haul did not have my truck & trailer at the same location. I had to drive 22 miles each way before I could start my move, then another hour lost because of the trailer straps and having to stop and fill the truck with gas. I contacted customer service before the pickup of the equipment and they had no solution. Their answer was "do you want to cancel your reservation. All this willingness to resolve my issue one day before my trip? I don't consider this being a customer service organization.EDWARD Y.
U-haul did not have my truck & trailier at the same location. I had to drive 22 miles each way before I could start my move, then another hour lost because of the trailer straps. I contacted customer service before the pickup of the equipment and they had no solution. Their answer was "do you want to cancel your reservation. All this willingness to resolve my issue one day before my trip? I don't consider this being a customer service organization.EDWARD Y.
El cliente no dejó un comentario.STOIAN I.
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.Joyce J.
Just dropped off the truck and put the keys in the drop box. Simple.Loreen K.
Had to go to Bullhead City not Fort Mohave to return trailer. Had to ask for help to unhook the trailer.Doug S.
Hard to get a truck at last minute so better to reserve online in advance. Multi-day use also hard to reserve. Easy to cancel reservation if necessary.. easy to use online reservation. Office agent very helpful at 1660 Hwy 95 Bullhead City location for my last minute rental and hard to find multi-day use truck.Glenn A.
El cliente no dejó un comentario.ROGER M.
We had to call & change our destination drop off location, but it turned out fine.SANDRA S.
Trailer wasn't at the place it was supposed to be.The lady had no clue what she was doing with the paperwork then hooking up the trailer to my truck, left the tongue lock unlatched. I went to load the vehicle on to the trailer it came up and smashed into my tailgate. Noticed the trailer was kinda hard to pull after loading it, looking it over after a few hundred miles, seen the right rear tire was worn a lot more than the other three telling me the axle is bent.kevin H.
El cliente no dejó un comentario.rosie H.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Robin H.
Not totally impressed with the office equipment ( broken computer tablet) and the salesperson was slow entering my info into the tablet.John S.
Upgrade your office the employee was doing the best she could with broken equipment. Make sure you have a good phone number and a schedule of hours listed on line and in paper work!the uhaul site could be easier to access for returns both on line and On rental form Thank you Nola LongNOLA L.
El cliente no dejó un comentario.George M.
Was given an original pickup location but had it switched to another location where a truck was not available. Although very courteous after wasting time was sent back to the original location where I picked up a truck.JERRY LYNN H.
Seemed like I was a bother. No customer serviceJOSEPH V.
Let truck off the lot with a CUT FUEL LINEDeborah S.
The truck was filthy inside and out. Worse I have ever rented. I had to sweep it out before I could load. Drivers door didn't close properlySteven M.
The posted business hours stated the opening was at 7am and we were at the location at 7am to collect the car dolly. The employee arrived at approximately 7:50am and by then there were 3 other customers waiting. We called the local number on Saturday prior to picking up our rental to confirm the early Monday pickup and never reached a live person despite being during business hours to explain our need to have a prompt pickup. When there was no one to check out the trailer at the site we called the main u-haul number only to wait on hold for over 30 minutes. On Monday despite being almost an hour late to open the employee was rude. When we dropped the trailer off today the same employee could barely look away from her phone to receive the Return. This whole experience was lacking in professionalism and quality customer service.Hassan E.