El cliente no dejó un comentario.Kasey T.
Customer Reviews for Graceland of Thomasville
(Distribuidor de U-Haul del vecindario)
Thomasville, GA 31792
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 8:30 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make sure the equipment is staged and ready to go. Ensure keys are accessible and that the customer account is able to get them with 24/7 check in. There should be no reason to wait over an hour for keys and someone to arrive at the location to help me.Lachandra C.
There have system in place that would provide long holds on the phone and a felling that your time matter by giving you some kind of recognition that they know you been waiting for service a long time.Albert D.
Not there when product was requested. Had to call and wait. One and a half hours later I rolled out. Yes there was a wreak on the road in front but that was after promise time. And she did help by checking on those in accident.David B.
El cliente no dejó un comentario.Yvonne R.
Keep mommy and daughter they are awesome!!!!!Ayala T.
El cliente no dejó un comentario.Teresa N.
Maybe have U-Haul trucks available closer than an hour away.Natejah F.
Have the location open and not send me and two other customers to another location then have us come back to the first location.Laura S.
I waited two hours for the owner to show up to be able to pick up the truck..Jerry W.
El cliente no dejó un comentario.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.ROBERT A.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.ALICIA O.
Customer service was niceStanley M.
not very clean, grass not cut from around dollies. We had to pull our transport out of the woods after helping move a truck that had been broken down for over a year. We had no help hooking up and the dealer was gone before we even had all hooked up to go.WARREN F.
Eliminate Graceland as a U-Haul dealer. Also, ALL of the equipment in Thomasville, GA needs to be inspected for maintenance. We received TWO 5' x 8' enclosed trailers in a row without functioning lights.Patrick M.
El cliente no dejó un comentario.Leslie R.
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.Emory N.
Need to make drop off box more visible.LESLIE J.
I had to call several times to get them to check the equipmentJulie M.
UHaul was great! The prices are awesome and I will definitely use them again!!!!SHAKETHA C.
El cliente no dejó un comentario.STEPHAN W.
Communicate better between your locations. We had reserved a truck but when we got there it wasn't available. It worked in our favor (this time) though, because we got a larger truck at the price of a smaller truck.Donna P.
Location does not open until 10:00. On pick-up day the employee did not arrive until 10:25. Trailer had not been cleaned. There was no one there to help me with hooking up the trailer. The employee had no knowledge on how to hook up the trailer and referred me to the printed information. Have rented many times and have never had this experience before. Very disappointing.Charles O.
Dealer did not open on time and caused me to be late. This is a poor excuse for a business.William M.
El cliente no dejó un comentario.MICHAEL K.
Appreciating all the helpRobin H.
El cliente no dejó un comentario.FRANCOIS B.
El cliente no dejó un comentario.GEORGE R.
El cliente no dejó un comentario.Linda H.
El cliente no dejó un comentario.Bruce F.
Outstanding serviceANTHONY C.
El cliente no dejó un comentario.Cynthia M.
Graceland is awesome! So very helpful nice courtesy and just a delight to do business with! Awesome dealer! I have recommend to someone that will be moving in December and will continue to recommend them! Such an awesome experience with someone who wants and appreciate my business and very honest and such intergrity! Thank you and Gid bless You and your family!PATRICE R.
Furnish them a newer truck.Ronald W.
I waited from 8:00am to 10:00am with 2 people whom I was paying to get my truck. Had to call the corp office for help.HOMER R.
No instructions provided for returns during after hours. Not a big deal, everything worked out but made a few calls to location phone numbers for guidance and received no answer and no ability to leave voice mail. Make sure all questions are answere up front because there is no support outside of work hours at this location.Christopher K.
The rep at the location was friendly and empathic because the truck would not start. He worked diligently until it got going.Tarra A.
El cliente no dejó un comentario.DIIPTI S.
Be more specific on Trailer hitches for automobiles, I had to leave my SUV because the u haul do not haul Ford Explorers older modelsMARY L.
See my previousGEORGE H.
Very friendly. Made phone calls to help me figure out what to do next to file a formal complaint. They were very professional.JONATHAN S.
El cliente no dejó un comentario.WADE S.
Issues with A/C on unit. Overall I'm glad that everything else went very well except that issue.robin H.
El cliente no dejó un comentario.JOHN O.
Have everything ready for the customer when they arrive when they had 48 hours to get everything we had requested and have paper work ready for you when you arriveMARY W.
get a honest dealer john in Calais said he had the truck servest he did not.tGORDON W.
El cliente no dejó un comentario.Clay W.
Make sure not to charge someone for gas when it is where it should bechristina H.
Everything was great.lisa F.
El cliente no dejó un comentario.LISA L.
I cannot think of anything that would need improvement. The associate, A. Nichols (?) was very helpful, answered all my questions n took care of all my concerns beyond my satisfaction while my husband asked her about the truckjoeelyn M.
FRIENDLY GOOD SOUTHERN HOSPITALITY.jannet P.
Need to get there key lock box fixed was not secure, I waited 20 minutes for someone to show up to turn truck over to themDENNIS T.
I would like to thank you for your serviceDELMA I.
Very friendly and helpful! Looking forward to using them for storage services soonCHRISTI C.
Alicia has a very pleasant attitude and was great to work with.Marvin D.
All just finejames J.
El cliente no dejó un comentario.pierre M.
They went out of there way to help us get a truck. Highly recommend.CONNIE P.
El cliente no dejó un comentario.shannon R.
This is not the location that the trailer was reserved to pick up at. The location reserved did not exist. I had to make two separate calls to haul to find where I could pick up a trailer. Uhaul made no attempt to contact me regarding picking up a trailer at a different location. When I called, they just told me I was suppose to pick up at this location. Uhaul needs to update their website on sites that actually exist and communicate changes to it's customers. Their is no reason for a customer to have to chase down a location to find a trailer when their reservation form states a location that no longer exist. Graceland was very helpful to get me a trailer and on the road.Mark Z.
Very helpful with setting up car dolly and being available at convenient time!Marla B.
I had a great customer service. I would recommend this place to other people. If I move again I will use this place.KEIRSTEN D.
I needed a 10 or 14 foot truck, they only had a 20 foot, but when we went for pick up it was NOT a 20 foot truck, either. The truck bed itself was filthy- had to be swept/mopped before it was used.stephany A.
El cliente no dejó un comentario.WILLIAM B.
El cliente no dejó un comentario.GAIL B.
When picking up the truck, I was not issued with any paperwork to show proof of insurance. The truck that I picked up had a steering wheel which was offset approximately 20 degrees counter-clockwise. The truck had a warning come up that it should have had an oil change and should not have been sent out without scheduled maintenance.DAVID L.
They need to have knowledge of what they are doing. ( The ones renting the truck out )There was gum stuck on the floor that I had to clean off, which was not from me. The back was not swept, which I also had to do just to use the truck. I was not happy with this rental at all.brandy W.
ALICIA WAS VERY PROFESSIONAL AND HELPFUL. I WOULD GO BACK THERE IF I NEED A U-HAUL.thomas G.
The couple here was very polite, helpful, and friendly. I see nothing that needs to be improved on here.james B.
El cliente no dejó un comentario.James M.
I was very unhappy with the drop off due to not having an address to drop off. I call the number on the rental agreement and was on hold for 45 min so i finally found the nearest u-haul and droped it. The drop off of the unit took over two hours.ken L.
El cliente no dejó un comentario.Monique M.
They had no blankets which I wanted to cover some furniturewilliam B.
El cliente no dejó un comentario.HEATHER P.
Terrific young busness owners and they are so good, helpful, smart and curtious.EDA G.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.YVONNE M.
El cliente no dejó un comentario.JORDAN P.
El cliente no dejó un comentario.CAMERON V.
the u haul system was/is a joke wasted 2hours 10 mins just trying to rent a trailer, unreal B S and that is being nice.richard R.
The service was great I will be doing all my buisness there for now on. I highly recommend anyone to do buisness with Graceland of ThomasvilleSandra G.
El cliente no dejó un comentario.TERI K.
We did have trouble finding out our pick up location had been moved, old location didn't know that it had been moved, they had to call a field manager to find out. Did not receive call cause they had put wrong phone # down. New location was very helpful when they called to inform us where our truck was and direction to their location.TODD W.
The couple that rented the Uhaul to me were great. They found us a truck when we thought it to be impossible. They stayed open late so we could come get it. They were awesome. We are going to need a uhaul at the end of summer. This location would be the only one I rent from now on!MOLLY P.
customer service was greatMarion H.
El cliente no dejó un comentario.Blaine G.
keep on doing what your doingjustin L.
The Graceland team has always went beyond the best to make sure we are taking care of! If they did not have the equipment we needed they made sure they found what we needed! I highly recommend this location to everyone!sandra G.
Miraculously the truck was okay and the charges were correct, but the entire reservation and rental process was EXTREMELY challenging. They did not make it easy to rent a truck from them. Essentially these people should NOT be in business! Use Matthews instead. I would have except they didn't have a smaller truck available when I needed it. Thankfully they loaned me some blankets though.ED W.
El cliente no dejó un comentario.PATRICIA N.
The daughter was helpful and was able to call to find out answers to things she didn't know how to do. The mother didn't seem to have any idea how to do things.J D C.
El cliente no dejó un comentario.PATRICIA N.
Susan was extremly helpful and made us feel very good about our choice of Graceland from other Thomasville dealers she went the extra 10 miles to be a first class operationDoug C.