Customer Reviews for Graceland of El Paso East
(U-Haul Neighborhood Dealer)

16 comentarios

1271 Lee Trevino Dr   El Paso, TX 79907

(915) 564-3859

Horario de oficina

  • Mon-Thur: 9 am–4:30 pm
  • Vie.: 9 a. m. - 3 p. m.
  • Sáb.: 10 a. m. - 3 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(915) 564-3859

1271 Lee Trevino Dr
El Paso, TX 79907

Servicios en esta ubicación:

Horario de oficina

  • Mon-Thur: 9 am–4:30 pm
  • Vie.: 9 a. m. - 3 p. m.
  • Sáb.: 10 a. m. - 3 p. m.
  • Sun: Closed
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES M 
Clasificación:
5.0

best uhaul place ever

Rodrigo R 
Clasificación:
5.0

El cliente no dejó un comentario.

AILEEN E 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIA H 
Clasificación:
5.0

Amazing experience renting a trailer for a truck

Rene V 
Clasificación:
3.0

Wheels we unbalanced and created vibrations while transporting my furniture and damaged some items.

Ernesto N 
Clasificación:
5.0

El cliente no dejó un comentario.

John C 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M 
Clasificación:
1.0

The pickup process is awful, the phone number on file is not in service. Terrible experience.

MARISSA M 
Clasificación:
3.0

Everything was good but I ordered a dz of pads and an appliance dolly to be included in the truck. When I arrived I was told they dindn't have the pads and only had a regular dolly, I accepted it and after I received the truck the said they didn't have that one neither. I would suggest they need to have more stock in every location and for their associates to be responsible enough to check and ensure they have everything a customer order. Besides that, it was good.

Linda C 
Clasificación:
3.0

Hello It was a challenge getting my uhauls return location set up upon my arrival to Bastrop Texas, I had to call customer service and speak with multiple customer service reps and ask for supervisors until they were able to put both return locations in Bastrop Texas where I reside. Worst part was when I called the first time they connected me with a scheduling rep and I advised to speak to a super she denied me a supervisor and after being consistent and asking she said she was going to connect me she disconnected the call and then I called back and she answered again when I got transferred to her department and she advised me she never disconnected call and then when I asked her to transfer me to a supervisor she just transferred me to customer service. The customer service experience over the phone was horrible until I met the last rep who was able to assist. When I originally set up my reservation on Saturday April 27 I requested for both auto transport and truck to be dropped off at Bastrop, Texas. Originally they had my truck reservation at Abilene Texas which was 4 hours away from my location. Finally when I was able to return my U-Haul truck and auto transport trailer they up charged me over $100 because they said I went over in mileage even though when I originally scheduled it I advised them where I was starting and ending. I would appreciate then refund for the overage that I should've never recevived. I would appreciate some type of compensation for the inconvenience.

DANIEL M 
Clasificación:
3.0

It was a challenge getting my uhauls return location set up upon my arrival to Bastrop Texas, I had to call customer service and speak with multiple customer service reps and ask for supervisors until they were able to put both return locations in Bastrop Texas where I reside. Originally they had my truck reservation at Abilene Texas which was 4 hours away from my location. Finally when I was able to return my U-Haul truck and auto transport trailer they up charge me over $100 because they said I went over in mileage even though when I originally scheduled it I advised them where I was starting and ending. I would appreciate then refund for the overage that I should've never recevived

DANIEL M 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo M 
Clasificación:
5.0

Extraordinario servicio al cliente

Rick G 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo T 
Clasificación:
3.0

One of the things I didn't like was that the U-Haul truck I rented was dirty and had a damaged bumper. However, the lady who helped me was amazing. She went out of her way to assist me in getting the U-Haul, even though they were closed.

Byron H 
No se han enviado comentarios para esta ubicación.

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