Customer Reviews for Graceful Pastures LLC
(U-Haul Neighborhood Dealer)

34 reviews

1200 Graces Run Rd   Winchester, OH 45697

(937) 695-0949

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(937) 695-0949

1200 Graces Run Rd
Winchester, OH 45697

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We stopped at three gas stations to put gas in the truck before turning it back in, but all three stations were out of gas As there is a gas shortage in our area. We didn't want to pay the UHaul gas rate but we had no choice. The truck was left with less than a quarter tank for the next customer who was renting the truck when we returned it. The rental company we used was great!

Barney A. 
Rating:
5.0

Customer did not leave a comment.

JANE T. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

The lady that ran that location was super helpful and pleasant.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Jess N. 
Rating:
3.0

Better customer reps that call about appointments. The current ones are rude

Joshua N. 
Rating:
5.0

Fix the self check in issues!

CONLEY D. 
Rating:
3.0

Customer did not leave a comment.

JONETTE C. 
Rating:
1.0

There was no one at the office where we were told to drop the truck at 8 a.m., which we did. The office was a small utility building inside a fenced area. Trucks were parked in a muddy grassy area even though there was some graveled areas. We called the number on the door, no answer. We were surprised to not find anyone at the office. I received an email later in the day that my credit card had been charged and additional $75,08, much to my surprise!! We had done everything we were told to do!! I called the lady at the number listed on my original receipt and she said she had to mop the truck! We swept it and left it as we found it. It obviously had not been thoroughly cleaned in the past, but we left it swept out, not that there was much to sweep out. We have dropped U-Haul trucks in the past and left the key with no charges!! When did this start? We were told she was only following corporate mandates and there was nothing she could do about the charges. She was polite and told me to call the business we rented it from and maybe they could help. No help, just told to call corporate office, which I did and filed a complaint.Also we realized the right back up light was not working when backed in to unload. I let the lady know about it. Obviously the equipment on the truck has not been checked to make sure it is in working order before being sent out. I would appreciate a refund of the additional $75.08 this office charged me. Thank you for listening.

Sandra W. 
Rating:
3.0

U-HAUL AFTER HOURS DROP OFF SUCKS I WILL NEVER RENT FROM U-HAUL AGIAN I DO KNOW HOW U-HAUL IS STILL BUSINESS WHO EVER WROTE THE RETURN SOFTWARE SHOULD BE FIRED

KELLY MARIE I. 
Rating:
5.0

Customer did not leave a comment.

Neta N. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Sherri L. 
Rating:
2.0

Customer did not leave a comment.

Phyllis R. 
Rating:
5.0

You could be more clear of the price on you trucks as you prices on your trucks and website.

Mary F. 
Rating:
2.0

Trying to make arrangements without having a person to talk to was annoying And slow but manageable. U-Haul is incredibly overpriced for what they offer. The truck was an absolute piece of junk though, drove very rough and got terrible gas mileage. I definitely will look at other companies in the future.

Keith R. 
Rating:
2.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Customer did not leave a comment.

Debora S. 
Rating:
5.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

I have used uhaul for a very long time and I must say Cathy was exceptional with her customer service and process' of uhaul. She was prompt and I felt she went above and beyond to provide excellent customer service! Hopefully I don't but if I move again I'll definitely be giving Cathy a call!! Thank you for an easy move!

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Friendly and efficient. Location close to major highway.

Robert S. 
Rating:
5.0

Very helpful !!!

Kevin K. 
Rating:
5.0

No improvement needed

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Bridget M. 
Rating:
5.0

Kathy was a pleasure to work with, very informative, easy to contact.

Michael B. S. 
Rating:
5.0

Very tight parking area...not well suited to for a 26 foot truck and trailer.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Clayton B. 
Rating:
5.0

Gas tank wasn't full. I returned it with more gas than it had when I rented it.

Patrick B. 
Rating:
5.0

Not much, the staff was very friendly and was quick to get me informed and out the door.

Matthew W. 
Rating:
5.0

Make the online experience easier it's not very customer friendly but the people that operated it were just awsome they helped in every way possible

Stella A. 
No reviews have been submitted for this location.

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