Customer Reviews for Grace Auto Body
(U-Haul Neighborhood Dealer)

Rating:

5.0

Equipment worked fine. No issues.

Rating:

3.0

was a cluster bomb from the beginning

Rating:

4.0

Difficult getting into area where Uhaul trailers stored.

Rating:

1.0

The owner didn’t walk me around the vehicle or show me the mileage or turn on for me. After the owner left, i saw messages on dashboard!!!! One was for the passenger rear tire being at 20 psi!!! And the other was “oil change required “!!!! I had to fill that tire 4 times!!!

Rating:

4.0

The process to do a virtual pickup was fairly long - the personal verification process said it needed "extra verification" even after uploading a selfie and copy of my driver's license. I called into the uhaul number and was told the verification group wait time was 20-30 minutes. The drop off process done thru the app also had glitches. I uploaded pictures of the mileage and gas and still the process would not complete.

Rating:

2.0

The store was not open on time. There were hidden fees. Don’t advertise $19.95 a day plus mileage and then change for gas and environmental fees. Gas tank was only a quarter filled.

Rating:

2.0

Location not marked as a U-Haul location. Personnel were unprofessional, could not provide me a receipt

Rating:

5.0

Greg did a great job.

Rating:

2.0

Very slow check in process, almost 35 minutes. The final bill was more than three times the online quote. I would not rent a U-Haul in the future.

Rating:

4.0

It is a tight parking and driving location but the staff was helpful.

Rating:

2.0

Better signage - location hard to find - body shop reception needs a makeover - dirty appearance - nice person but very little communication - fortunately I rent trucks often so I know the routine - if you never rented a truck from U-Haul or anywhere you would have been confused and concerned

Rating:

3.0

it was a bit confusing as to where to park and drop off the keys

Rating:

5.0

Perfect & very respectable & reasonable!

Rating:

3.0

We ordered 2 dozen blankets and a moving dolly, neither of which were in the truck. Location was closed and We did not have time to drive to another location. Logging in via phone at the location took 30 min!!! Super glitchy system.

Rating:

5.0

Good service

Rating:

4.0

The van was great. Unfortunately missing a dolly. Also the street was closed for some sort of run when I picked up, advance notice would've been helpful.

Rating:

5.0

Super easy transaction from pickup to drop off

Rating:

5.0

My first UHaul rental experience and it was great!

Rating:

5.0

Thanks Greg for making it so simple to rent a u-Haul truck! I will definitely recommend your service to my friends!

Rating:

5.0

Greg was very helpful!

Rating:

1.0

I ordered one dolly, got charged for 3 dollies, and had none in the truck for my move.

Rating:

1.0

Difficult location to access from street, unkempt building and office space, employee wasn’t very helpful so I processed return myself from my phone and turned over the key.

Rating:

1.0

The location is a mess. We had to drive over a small curb to be able to get out of the parking lot. Had my fiance not been the one driving, I never would have been able to get the bus out or back in. Also, the description of where the truck number is is super confusing.

Rating:

4.0

Customer service was very short and not welcoming. Also, I got unexpected charges upon my return.

Rating:

5.0

Grace auto body was great. Keep it up! Ty

Rating:

3.0

Would recommend for the convenience only. The location itself is dirty and smelled like heavy cigarette smoke.

Rating:

1.0

Fraudulent rental under my name with an expired Driver License. Called customer support and they did nothing.

Rating:

3.0

The store is dirty and hard to find.

Rating:

2.0

I was informed after arriving that I needed to go to a local auto parts store to purchase a electrical adapter. I was not given the information on type and needed to describe what I saw. There was not locks to secure the trailer to the hitch

Rating:

2.0

I was unaware of the additional mileage charge and understand it but was also unaware of the CDW charge for $10.00. Was not aware of this prior to picking up the rental. There was very little room to leave a parked car at the location.

Rating:

1.0

I hate to be this blunt about any business, but frankly this location was an absolute dump. The front and back parts of the building were barely navigable due to the number of scrap cars left sitting rusting on the lot. The facility itself was dilapidated and not up to the same standard as literally any other uhaul location I have rented from. The vehicle itself that I was rented at this location was very old, and it became very clear upon driving it on the highway that it has not been properly maintained. Regardless of whether the vehicle was in tow mode or not, the transmission had such issues that it sounded as if a propeller plane was taking off, and the hard clunking that I and my passengers heard and felt made us afraid that the engine was going to break apart during our drive. When the propeller/airplane sound was at its worst, we could smell exhaust and/or other fumes come into the cab, to where we had to drive with the windows rolled halfway down to ensure we weren't getting headaches while driving. The vehicle could NOT get up to speed on the road, which caused VERY unsafe driving situations as drivers darted around us as we struggled to get to and maintain speeds of 40 and 50 mph. I was supposed to have this vehicle for 26 days, but my passengers and I were so afraid and felt so certain that this truck would break down and strand us during this period that I returned it only 2 days after picking it up. And, given that it was indicated to me at the time that this was the only available option from UHaul for a vehicle of this size for the time period I needed it, I felt I had no choice but to change my plans completely, and instead rent a cargo van for a week-long period and then rent a truck from a completely different business for two weeks after the van gets returned. This has cost me more money and wasted precious time. I have been renting from UHaul for years, and this is one of the worst experiences with a vehicle I have had with this company. This is the absolute last time I will rent from the Grace Auto location in Palatine, because it is now clearly obvious that I cannot trust any vehicle from this location. I am extremely tempted to ask for a credit to my account given this rental experience, and I **STRONGLY** encourage UHaul to stop this business from renting Uhaul vehicles and tarnishing your good business name by renting dilapidated equipment from a run down and dirty facility.

Rating:

5.0

The owner was really nice and had a good manner. I would like to recommend this place to my freind.

Rating:

3.0

When a customer calls asking for additional time explain that even for and additional two hours it would be a full day charge.

Rating:

2.0

Service was awful. I had to wait 90 minutes between when I scheduled my equipment pickup, and when I actually got it. Severely put me behind schedule. I played so much “phone-tag” with UHaul team members, and waited on hold for so long, it was ridiculous. Not to mention that the UHaul website kept refusing to work on the day of - It loaded fine, but every time I tried to select ANYTHING, it kept saying “Please turn on your location” (It was on the whole time), or “Error, please try again” countless times. Horrible customer service. I’m using a different service next time, considering the amount of frustration and unnecessary waiting I had to deal with just to get the equipment I had already reserved.

Rating:

4.0

The website to return after hours was horrible. Took me over 45 min to return because the website was timing out and not saving. Won't recommend Uhaul to any family/friends.

Rating:

5.0

Easy! Thanks!

Rating:

3.0

Have extra items ordered available in truck upon pickup.

Rating:

5.0

I received the truck at the same amount of gas I returned it but was still charged. Don’t know what happened; however, I do not want to deal with the headache fighting it

Rating:

3.0

Staff were not wearing masks(violating state law) and no effort to keep distant When asked if k ew they were suppose to wear a mask they nodded. The touchless UHaul service app is horrible Kicks you out after 30 seconds and says lost connection start again.

Rating:

5.0

Very easy

Rating:

1.0

It was hard to find. No parking space. Dropbox was on other side of the building.

Rating:

5.0

I called to extend my rental and was told that it may not be possible. The person said they would call me back to let me know the status. I never received another call and was left wondering if it was acceptable to extend my rental.

Rating:

5.0

The software in the uhaual website takes you for a walk. it asks you to locate the vehicle first and then tells you to go and get the key for vehicle. in this location the vehicle and the key were in opposite ends of the building. it would have been better if the website had showed both the location of vehicle and key at the same time; so that people would not have to walk back and forth. Nevertheless the details in the website and the location were accurate and easy to follow. thanks for this.

Rating:

3.0

Fix the app. I couldn't return the vehicle on the app. It would not allow me to upload a photo of the odometer and fuel and refused to let me go any further in the return process. I finally figured out that I could go to your website and return the car that way.

Rating:

2.0

Tight location to return. Could not get trailer decoupled from truck

Rating:

5.0

Mr Lee was very helpful, the truck we rented to take my son back to college was clean and just what we needed. It was difficult finding a rental after Covid, but this worked perfectly. Thanks!

Rating:

3.0

tight parking space. not much room to place anywhere easily

Rating:

1.0

Shabby little location, the two people in there had no masks on, and no moving supplies were available.

Rating:

2.0

This location was very far from my house and the original location that I requested. When I called to ask about it, the customer service over the phone was very poor and rude. I had to go out of my way to get the truck 40 min each way.

Rating:

3.0

We actually rented two trucks from two different locations in Palatine IL. The location on Dundee Rd. was very nice and professional. The man at the location on Colfax was was of the meanest nastiest people I have ever encountered. I have worked in customer service for over 30 years. This man has No business dealing with people!