Customer Reviews for Goughs Auto
(U-Haul Neighborhood Dealer)

372 reviews

600 Western Ave W   Connersville, IN 47331
(Corner ofth St and Western Ave)

(765) 827-1895

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/8/2024: Closed

Services at this Location:

Contact Us

(765) 827-1895

600 Western Ave W
Connersville, IN 47331
(Corner ofth St and Western Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/8/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHERYL LONG-KEPHART 
Rating:
5.0

Friendly quick and not over charging.

elaine pope 
Rating:
5.0

Customer did not leave a comment.

Barbie Tatman 
Rating:
4.0

Goughs have always been perfect and fast, with getting you in and out.

Jason Neal 
Rating:
2.0

Customer did not leave a comment.

SAMANTHA HART 
Rating:
4.0

Customer did not leave a comment.

RICK OLIVER 
Rating:
5.0

The drop-off location in Connersville Indiana on Western Street was quick and easy knowing we had traveled a long way. Much appreciated!

EMMETT BALES 
Rating:
3.0

Customer did not leave a comment.

Barbie Tatman 
Rating:
5.0

Customer did not leave a comment.

Wayne Denham 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY FOWLER 
Rating:
5.0

Never received the deposit refunded back to my card has been 7 days

Kevin Persinger 
Rating:
5.0

Customer did not leave a comment.

Michael Sizemore 
Rating:
5.0

The lady that help was wonderful

Connie Cockerham 
Rating:
2.0

Customer did not leave a comment.

ASHLEY CABLE 
Rating:
1.0

Customer did not leave a comment.

Michael Todd 
Rating:
5.0

Customer did not leave a comment.

MARIUS AYDANIAN 
Rating:
4.0

The only issue was the door needed lubrication. Otherwise, all good.

MICHAEL TANDARIC 
Rating:
3.0

Clearly label uhaul parking

Robby Marschand 
Rating:
4.0

Customer did not leave a comment.

robert ferguson 
Rating:
5.0

This location is very easy to work with. Have had excellent experiences with them in the past. This last truck we rented was extremely dirty both in the cab and back. We took approximately 35 minutes to wipe down the stickiness and what appeared to be cigarette ash from inside the cab. It was rather gross. Other than this last truck this location is great and friendly. We will continue to us them.

Phyllis Burgess 
Rating:
1.0

Guy was rude when I called to ask questions.

Kristi Gould 
Rating:
4.0

Customer did not leave a comment.

Bryan Mitchell 
Rating:
4.0

Customer did not leave a comment.

Muriel allen-moore 
Rating:
5.0

Customer did not leave a comment.

Kathryn McCollough 
Rating:
3.0

Customer did not leave a comment.

Michael Todd 
Rating:
5.0

Customer did not leave a comment.

Jessica Ericson 
Rating:
5.0

The Receptionist who took care of me was very Professional, and Curtious.

Barbara Zehar 
Rating:
5.0

Customer did not leave a comment.

JEFF FERENCE 
Rating:
5.0

Customer did not leave a comment.

Daniel Faulkner 
Rating:
1.0

I overfilled the gas to 3/4 tank but charged an extra 4 gallons of fuel. Huge ripoff.

STEVE WILLIAMSON 
Rating:
5.0

Customer did not leave a comment.

JESSICA BARTISH 
Rating:
5.0

Customer did not leave a comment.

dan MILBOURN 
Rating:
4.0

I just wish they could charge you for half a day if necessary. I only had it 4 hrs.

REBECCA COX 
Rating:
5.0

Excellent customer service

Karen Whitecotton 
Rating:
5.0

Customer did not leave a comment.

Lori Greutman 
Rating:
3.0

Next time I will pick a real uhaul drop off. Like where I had to take the dolly back.

William Wheeler 
Rating:
5.0

Gough’s office staff was very accommodating! We had to make a couple of changes after making the original reservation and they made the necessary changes. No problem with the truck and billing was correct!

Donald Wood 
Rating:
3.0

Customer did not leave a comment.

Marie Mason 
Rating:
5.0

Always friendly and helpful....Highly recommended !

DWAIN ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Timothy Davis 
Rating:
5.0

Customer did not leave a comment.

Amanda Bainter 
Rating:
5.0

It was a friendly and very helpful individual.

Don Wilson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Blankenship 
Rating:
5.0

Customer did not leave a comment.

robin bolduc 
Rating:
1.0

Terrible terrible system. The last two times I’ve reserved a truck from uhaul, the truck was not there on the pick up day. I don’t think this had anything to do with the actual location. The location and staff were helpful and got me a truck the next day. I can’t say I’ll ever use uhaul in the future though. What’s a reservation for if my truck isn’t there the day that I reserved it for?

Austin Eilerman 
Rating:
5.0

Customer did not leave a comment.

Lewis Linke 
Rating:
5.0

Great customer service

Christopher Toaso 
Rating:
5.0

No comment needed

JAMES LUNSFORD 
Rating:
3.0

Customer did not leave a comment.

Randall Kassens 
Rating:
5.0

Customer did not leave a comment.

Jeff Abrams 
Rating:
5.0

Customer did not leave a comment.

Vickie Young 
Rating:
4.0

Customer did not leave a comment.

Brenda Phillips 
Rating:
5.0

The box on the cargo truck leaks.

Michael Huber 
Rating:
3.0

Lower the mileage rate!! .99cpm is ridiculous

David Moore 
Rating:
5.0

Trailer had a crushed finder and was dirty from the snow and salt.

RogerWayne Denham 
Rating:
5.0

Was very very happy with my experience with U-Haul for this move

JAMES PARADIES 
Rating:
5.0

Custmerservice at this location is excellent

thomas day 
Rating:
5.0

Customer did not leave a comment.

cynthia Bright 
Rating:
5.0

Keep up the good work!

ROGER HAGGERTY 
Rating:
5.0

Customer did not leave a comment.

tom snyder 
Rating:
5.0

Love Gough's they are the BEST!

Gregory Rowlett 
Rating:
5.0

Customer did not leave a comment.

Fernando Urrea 
Rating:
5.0

Business was closed when I returned the truck. No personal was there. It is Wednesday and I haven’t heard anything from them. I guess they were happy with the truck as I returned it.

STEVEN BAKER 
Rating:
4.0

Customer did not leave a comment.

Angela Ostendorf 
Rating:
5.0

Customer did not leave a comment.

Traci Garrison 
Rating:
5.0

Robbie & the TEAM @ Gough’s Auto was Great!

Shaun Steele 
Rating:
5.0

Customer did not leave a comment.

Jacob T Sauerland 
Rating:
5.0

Customer did not leave a comment.

Christopher Toaso 
Rating:
5.0

Customer did not leave a comment.

Christina Butcher 
Rating:
5.0

The trailer had graffiti painted on it and a damaged bumper from the previous location. I could not get the online inspection program to work and the business owner/operator was very helpful in marking the defects for me.

Ronald Holbrook 
Rating:
4.0

Customer did not leave a comment.

Carol Sparks 
Rating:
5.0

Customer did not leave a comment.

John Peak 
Rating:
5.0

Customer did not leave a comment.

DEXTER JONES 
Rating:
5.0

They adjusted p[ickup date for me.

Daniel Day 
Rating:
5.0

Customer did not leave a comment.

Matthew Sams 
Rating:
5.0

Customer did not leave a comment.

Kristina Phillips 
Rating:
5.0

Customer did not leave a comment.

albert smedler 
Rating:
5.0

Customer did not leave a comment.

JOHN DREW 
Rating:
5.0

Goughs U Haul is highly recommended! Always pleasant people and very accommodating. Will rent there again when needed.

DWAIN ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Joy Whipple 
Rating:
5.0

Customer did not leave a comment.

DANIEL DAY 
Rating:
5.0

Nothing everything was great

Jason Revalee 
Rating:
5.0

Cleanest U-Haul I’ve ever rented.

Scott Halberstadt 
Rating:
5.0

Customer did not leave a comment.

Mike Eisenshank 
Rating:
1.0

First we ha da problem with Richmond Indiana location the women called me a bitch and told me fuck you that I didn’t turn the trailer in when I did and we got told we could turn it in anywhere so we took it to connersville then on top of all that the women hung up on my husband once and on me twice and the. The guy in connersville tried to defend her so yea this drop off experience was horrible to the point I don’t know if I’ll ever rent from uhaul again

George Murray 
Rating:
5.0

Reserved online and picked up with no issues, everything went well and worked well... Thank you for great service.

Scott Blaes 
Rating:
5.0

Customer did not leave a comment.

JESSICA WOOLARD 
Rating:
5.0

Very friendly

L. Marie Godar 
Rating:
4.0

Customer did not leave a comment.

Cassandra Gabbard 
Rating:
5.0

Customer did not leave a comment.

MOLLY KEENER 
Rating:
3.0

If the lot were paved the location would be perfect.

Randall Chewning 
Rating:
5.0

Customer did not leave a comment.

Stephen Carr 
Rating:
3.0

Customer did not leave a comment.

jim vaningen 
Rating:
3.0

Customer did not leave a comment.

Sabrina Gavin 
Rating:
5.0

Customer did not leave a comment.

Paige Crosset 
Rating:
5.0

Customer did not leave a comment.

Stacie LINDSEY 
Rating:
5.0

Customer did not leave a comment.

David Jobe 
Rating:
5.0

Customer did not leave a comment.

Pete Bell 
Rating:
3.0

Customer did not leave a comment.

Leann Micks 
Rating:
5.0

Customer did not leave a comment.

Chris Brown 
No reviews have been submitted for this location.

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