Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Goughs have always been perfect and fast, with getting you in and out.
Jason Neal
Rating:
2.0
Customer did not leave a comment.
SAMANTHA HART
Rating:
4.0
Customer did not leave a comment.
RICK OLIVER
Rating:
5.0
The drop-off location in Connersville Indiana on Western Street was quick and easy knowing we had traveled a long way.
Much appreciated!
EMMETT BALES
Rating:
3.0
Customer did not leave a comment.
Barbie Tatman
Rating:
5.0
Customer did not leave a comment.
Wayne Denham
Rating:
4.0
Customer did not leave a comment.
TIMOTHY FOWLER
Rating:
5.0
Never received the deposit refunded back to my card has been 7 days
Kevin Persinger
Rating:
5.0
Customer did not leave a comment.
Michael Sizemore
Rating:
5.0
The lady that help was wonderful
Connie Cockerham
Rating:
2.0
Customer did not leave a comment.
ASHLEY CABLE
Rating:
1.0
Customer did not leave a comment.
Michael Todd
Rating:
5.0
Customer did not leave a comment.
MARIUS AYDANIAN
Rating:
4.0
The only issue was the door needed lubrication. Otherwise, all good.
MICHAEL TANDARIC
Rating:
3.0
Clearly label uhaul parking
Robby Marschand
Rating:
4.0
Customer did not leave a comment.
robert ferguson
Rating:
5.0
This location is very easy to work with. Have had excellent experiences with them in the past. This last truck we rented was extremely dirty both in the cab and back. We took approximately 35 minutes to wipe down the stickiness and what appeared to be cigarette ash from inside the cab. It was rather gross.
Other than this last truck this location is great and friendly. We will continue to us them.
Phyllis Burgess
Rating:
1.0
Guy was rude when I called to ask questions.
Kristi Gould
Rating:
4.0
Customer did not leave a comment.
Bryan Mitchell
Rating:
4.0
Customer did not leave a comment.
Muriel allen-moore
Rating:
5.0
Customer did not leave a comment.
Kathryn McCollough
Rating:
3.0
Customer did not leave a comment.
Michael Todd
Rating:
5.0
Customer did not leave a comment.
Jessica Ericson
Rating:
5.0
The Receptionist who took care of me was very Professional, and Curtious.
Barbara Zehar
Rating:
5.0
Customer did not leave a comment.
JEFF FERENCE
Rating:
5.0
Customer did not leave a comment.
Daniel Faulkner
Rating:
1.0
I overfilled the gas to 3/4 tank but charged an extra 4 gallons of fuel. Huge ripoff.
STEVE WILLIAMSON
Rating:
5.0
Customer did not leave a comment.
JESSICA BARTISH
Rating:
5.0
Customer did not leave a comment.
dan MILBOURN
Rating:
4.0
I just wish they could charge you for half a day if necessary. I only had it 4 hrs.
REBECCA COX
Rating:
5.0
Excellent customer service
Karen Whitecotton
Rating:
5.0
Customer did not leave a comment.
Lori Greutman
Rating:
3.0
Next time I will pick a real uhaul drop off. Like where I had to take the dolly back.
William Wheeler
Rating:
5.0
Gough’s office staff was very accommodating! We had to make a couple of changes after making the original reservation and they made the necessary changes. No problem with the truck and billing was correct!
Donald Wood
Rating:
3.0
Customer did not leave a comment.
Marie Mason
Rating:
5.0
Always friendly and helpful....Highly recommended !
DWAIN ROBINSON
Rating:
5.0
Customer did not leave a comment.
Timothy Davis
Rating:
5.0
Customer did not leave a comment.
Amanda Bainter
Rating:
5.0
It was a friendly and very helpful individual.
Don Wilson
Rating:
5.0
Customer did not leave a comment.
Jeffrey Blankenship
Rating:
5.0
Customer did not leave a comment.
robin bolduc
Rating:
1.0
Terrible terrible system. The last two times I’ve reserved a truck from uhaul, the truck was not there on the pick up day. I don’t think this had anything to do with the actual location. The location and staff were helpful and got me a truck the next day. I can’t say I’ll ever use uhaul in the future though. What’s a reservation for if my truck isn’t there the day that I reserved it for?
Austin Eilerman
Rating:
5.0
Customer did not leave a comment.
Lewis Linke
Rating:
5.0
Great customer service
Christopher Toaso
Rating:
5.0
No comment needed
JAMES LUNSFORD
Rating:
3.0
Customer did not leave a comment.
Randall Kassens
Rating:
5.0
Customer did not leave a comment.
Jeff Abrams
Rating:
5.0
Customer did not leave a comment.
Vickie Young
Rating:
4.0
Customer did not leave a comment.
Brenda Phillips
Rating:
5.0
The box on the cargo truck leaks.
Michael Huber
Rating:
3.0
Lower the mileage rate!! .99cpm is ridiculous
David Moore
Rating:
5.0
Trailer had a crushed finder and was dirty from the snow and salt.
RogerWayne Denham
Rating:
5.0
Was very very happy with my experience with U-Haul for this move
JAMES PARADIES
Rating:
5.0
Custmerservice at this location is excellent
thomas day
Rating:
5.0
Customer did not leave a comment.
cynthia Bright
Rating:
5.0
Keep up the good work!
ROGER HAGGERTY
Rating:
5.0
Customer did not leave a comment.
tom snyder
Rating:
5.0
Love Gough's they are the BEST!
Gregory Rowlett
Rating:
5.0
Customer did not leave a comment.
Fernando Urrea
Rating:
5.0
Business was closed when I returned the truck. No personal was there. It is Wednesday and I haven’t heard anything from them. I guess they were happy with the truck as I returned it.
STEVEN BAKER
Rating:
4.0
Customer did not leave a comment.
Angela Ostendorf
Rating:
5.0
Customer did not leave a comment.
Traci Garrison
Rating:
5.0
Robbie & the TEAM @ Gough’s Auto was Great!
Shaun Steele
Rating:
5.0
Customer did not leave a comment.
Jacob T Sauerland
Rating:
5.0
Customer did not leave a comment.
Christopher Toaso
Rating:
5.0
Customer did not leave a comment.
Christina Butcher
Rating:
5.0
The trailer had graffiti painted on it and a damaged bumper from the previous location. I could not get the online inspection program to work and the business owner/operator was very helpful in marking the defects for me.
Ronald Holbrook
Rating:
4.0
Customer did not leave a comment.
Carol Sparks
Rating:
5.0
Customer did not leave a comment.
John Peak
Rating:
5.0
Customer did not leave a comment.
DEXTER JONES
Rating:
5.0
They adjusted p[ickup date for me.
Daniel Day
Rating:
5.0
Customer did not leave a comment.
Matthew Sams
Rating:
5.0
Customer did not leave a comment.
Kristina Phillips
Rating:
5.0
Customer did not leave a comment.
albert smedler
Rating:
5.0
Customer did not leave a comment.
JOHN DREW
Rating:
5.0
Goughs U Haul is highly recommended! Always pleasant people and very accommodating. Will rent there again when needed.
DWAIN ROBINSON
Rating:
5.0
Customer did not leave a comment.
Joy Whipple
Rating:
5.0
Customer did not leave a comment.
DANIEL DAY
Rating:
5.0
Nothing everything was great
Jason Revalee
Rating:
5.0
Cleanest U-Haul I’ve ever rented.
Scott Halberstadt
Rating:
5.0
Customer did not leave a comment.
Mike Eisenshank
Rating:
1.0
First we ha da problem with Richmond Indiana location the women called me a bitch and told me fuck you that I didn’t turn the trailer in when I did and we got told we could turn it in anywhere so we took it to connersville then on top of all that the women hung up on my husband once and on me twice and the. The guy in connersville tried to defend her so yea this drop off experience was horrible to the point I don’t know if I’ll ever rent from uhaul again
George Murray
Rating:
5.0
Reserved online and picked up with no issues, everything went well and worked well... Thank you for great service.
Scott Blaes
Rating:
5.0
Customer did not leave a comment.
JESSICA WOOLARD
Rating:
5.0
Very friendly
L. Marie Godar
Rating:
4.0
Customer did not leave a comment.
Cassandra Gabbard
Rating:
5.0
Customer did not leave a comment.
MOLLY KEENER
Rating:
3.0
If the lot were paved the location would be perfect.