Customer did not leave a comment.
Lindsay C
Customer Reviews for Gordon County Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there. The hours of operation stated “open” but there was no sign of any one. I unloaded my car off the trailer in the pouring rain, by myself. I wouldn’t recommend that Gordon County storage facility was allowed to represent UHaul anymore! The place looked like a junkyard! I left a note to be called because I left something in the truck, but never heard anything from anyone! I was afraid for my safety, the entire time I was there. Awful experience!!!!!
Shannon JI received a receipt when I rented the vehicle for $213. I received a reciept 4 days later and have been charged $465. That is absolutely ridiculous and I will have my attorney looking into it.
Jonathon PI dropped the trailer off last Friday after calling a couple of times and not getting an answer. I left a message and still have not received a call back
Eugene GGreat Customer Service. So Nice!
Gary WI can not understand how a company as large as u-haul will allow this place to be a part of the u-haul co. I arrived at the location to drop off my rental. I was surprised to find the location closed , I called the number listed for their business 6 times in a 3 hour period leaving message each time to call me back no response same goes for their storage company. Finally I called the area manager 4 times before getting a call back from him telling me to drop the key in a key drop box. I also tried the u-haul on line service each time telling me location not found. After 3 hours of trying to drop the rental finally getting the ok for the area manager I was on my way. If you are renting a u-haul and you are instructed to return the rental to a location in Calhoun Georgia at 221 Highway 225 ask for another location.
Larry CCostumer service and answering the phone
Alyssa SHave large sign for after hours drop box.
Shawn BGreat customer service
robert aThey were closed and the return process was very difficult. I took pics and made a video to be sure all my bases were covered.
Ron HThe lady that rented me the truck on the phone was very pleasant , helpful and apologetic about not having the equipment I reserved. The 2 Appliance Dollies I reserved were not there, which created a big problem. I had to go to 3 other locations to find them ending up at a Citgo Gas Station near the Outlet Mall in Calhoun. Then they couldn't get the paperwork done on their "I phone" (go figure!) I did finally leave $40 in cash since they couldn't get an answer from the Regional Manager on how to price them. Of course, I then had to drive back there 2 hours from my new home to return the dollies since they had to make them one way! Guess what! When I drove two hours back to Calhoun to return them they still hadn't gotten pricing info from 2 days ago and couldn't figure out what to do since again, they could not get a response from the Regional Manager! I left a copy of my Driver's license, email and phone # when I first rented them, but never received any emails as promised! Perhaps the Regional Manager could spend a bit more time training his staff rather than avoiding phone calls! All in all, I spent at least 4-5 extra hours, rented an extra Utility Dolly since they didn't have what I reserved and a tank of gas just to do what should have been a slam dunk, one-way trip! Don't look to me for a reference unless you want one for Penske or someone else!!
ARTHUR JGreat Customer Service! At a stressful and busy time, they made it great and easy!
Allyson HNo one on site but able to take care of drop off over the phone.
Kendall HMake sure it is clean in the cargo area before renting it out. I had to broom out medical stuff and sharp razors.
Michael NThis is a junk yard.
SHANNONWAYNE PNo one would answer the phone or come help us during open hours.
john WThey weren’t there for me to pick it up. Finally the guy cutting the grass called a lady and she came but was over 40 minutes late after we had arrived 20 minutes early. I called the number provided at least 10 times and I left messages and never received a call back. I was really disappointed they weren’t there on time and held me back from reaching my destination sooner. Poorly ran facility.
Gordon FIt was closed when we returned the truck
Amauri FNo words —- The worse experience ever!!!
Eugene GBest customer service that I’ve ever had! We need more service agents like her
Gary WLocation was difficult to find on GPS with address provided. Was in opposite direction from that given. No one was on site to assist. Had difficulty picking up truck with phone app. No one at rental site was available by phone for assistance. Left voicemails that were not returned.
Michael FGreat Customer Service!!
Gary WMake sure the truck is clean
RONALD KHad to drive over 20 miles to pickup the truck. There were at least 3 uhaul distributors within 3 miles of my house. The next day I was off to my new house and when I went outside I had 2 flat tires. Called and got service to show up and fix the flats. I was on the road 2 1/2 hours later.
DAN HNot a well kept location. Returned my equipment on Sunday before the time it was due. Did not get checked in until Monday around 9:30 am.
JACK FASHLEY WAS VERY PROFESSTIONAL AND EVERYTHING WENT AS SMOOTHLY AS IT POSSIBLY COULD. SHE IS A GREAT U-HAUL REPRESENTATIVE.
Doris LNo one was there so we didn't get some of the items we ordered (furniture pads). Bad experience overall.
Joshua SI brought the truck to this location after hours. It was very dark. I attempted to put the address in Waze, me to a wrong location. Then used another gps system to find it. The street was so dark and the sign was so small it was difficult to find. Normally it it would be easy to fine with other U-Haul trucks. But there was none at this site to see. I will say the lady was nice when I called the day before to confirm they had a dropbox. The location was just very difficult to find in the dark.
DEBORAH STried to call this location several time and left messages with no response. The location Gordon County Storage is not recognized by mapquest or GPS. No one at location when I arrived had to call a phone number posted to the office door. Spoke with a women who had a crying baby in the background. I was supposed to have 2 dozen pads but this location had none. Had to go to another location to get pads. Absolutely unacceptable. If I have the option I will never use U-Haul again.
LARRY BFrom start to finish, a fast and easy process. Great communication and excellent customer service. Thank you for making this part of the moving process so easy for us.
Aaron PNo one was present at time of drop off and no one answered the call to the location. Another customer was also present and had the same problem. Eventually dropped equipment and had to leave. Was charged triple what i was originally told by rental location.
Walter HGreat Customer Service!!
Gary WEverything went as planned
Mickey ELocation was not open when it was advertised to be open on a Sat. Place did not look inviting. Will not use that location again even if it does save me money on a turn in.
Dwayne DThere wasn’t anyone at the return location. I have submitted a request for refund of additional day charge but have not received a response or acknowledgement that my request was received. I was charged an extra day when the truck checked in 40 mins late, even though all of that time was spent trying to do online check in. There were no employees at the return location for counter assistance. Please contact me about my refund request for that 40 mins. Thank you.
Joshua BI observed a drop box for uhaul key. I took it upon myself to put the key in there. Thank Goodness I’m smart. Lol
Sharon BHad an appointment at 1 but the business stepped out to lunch. Called customer service, had to wait for a rep, rep was nice, put me on hold to contact the business, rep came back and said the business was out to lunch and would be back in 5 minutes. All in all I had to wait about 30 - 45 minutes. Business was once they arrived. There was nothing at the business to tell me when they would return. This was not a good experience. Once they arrived it was fine.
James RA/C on truck shuts off all the vents when you press the gas to accelerate. 20 hours with intermittent A/C was not pleasant. More of a equipment review than location review. Location was helpful.
Christopher SAshley was quick and friendly best UHAUL experience ????
Renee DManager is always helpful and courtious.
Gary WYall sent us to a place that was closed. We had to call them and make them come open their store for us. Yall didnt have a dolly in the truck like we PAID for. And drop off was just as big of a joke.
Joshua SThe lady was very helpful and she saved us some money explaining the difference between in town and one way rentals. Thanks for your help.
Melvin CIt would help if they were in time , if the truck I rented wasn’t full of beer cans in the cab under the seats. I was very disappointed. After what you have to pay to rent a truck this is unacceptable.
Kim SAshley was absolutely the best on our renting day!! She was so professional and made a crazy day go so smooth!
Kelsey DMoving is never easy. Ashley was always there to answer any questions. They made it easy to pick up and drop off. Thank you for your excellent detail to service.
Joe CThe location was moved to a completely different city than requested with the reservation. It did not appear additional mileage was added to compensate the inconvenience. The location was not manned and I was unable to access the key via the “lock”. Though the code was entered, the lock was not functioning properly. The website kept prompting me to “request assistance” with no one available. There was an incredibly slick area of pavement that I almost fell on as well. I tried the “combination” in multiple areas of the word attempting to seat the lock tumbler. My daughter’s boyfriend was finally able to unlock the combination for us to access the key. It took us almost 30 minutes to pick up this truck. I WILL not rent a uhaul again....ever.
April GProprietor was helpful and kind. Definitely will seek her out in the future.
Nicole MGreat service and kind and friendly staff.
Kevin JService was Extra awesome!!!!
Brenda CThe service was great and met my needs.
Ernest DAshley is very helpful!
Ashlie HVery helpful with my Uhaul rental, thank you!
Juan DExtremely wonderful customer service and Very accommodating to our time and needs. With advance notice was able to get the unit after business hours
Carlos HThe best place to rent from!! This is the only place that ever has stuff for me to rent, without hassle. Very easy, clean, and friendly.
Lynn TWe were called and told that the time we had requested for pick up didn't work for her and she needed us to change it. This threw off our whole day because we then had to wait around to get what we needed.
Nicole WGreat service!
MITCHELL A