Great experience very helpful staffJames H.
Customer Reviews for Goodys Convenience
(U-Haul Neighborhood Dealer)
Coquitlam, BC V3E2Y6
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 9 p. m.
- Sábado9 a. m. - 9 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make the reservation and check in app less complicated. Simpler the better. Not everyone is Tech expert.Wayne K.
El cliente no dejó un comentario.Yu Tung Clement C.
El cliente no dejó un comentario.Charlotte Lauren A.
I had extremely difficult time to get the GPS signal right. The person in the shop is late and not much helpful either. So is the helpline I called. I did exactly as what the operator suggested but nothing helped. Eventually, I got another two phones to switch and twiggle around to get the GPS unlock so I eventually got access to the key 1.5 hours later. I have to hold the people I asked to help me move and mean while paid all these extra charge for nothing. Same thing happened when we returned the vehicle. It is just a horrible experience and I spent a whole day because of the delay and I paid triple of what I was quoted. I am still waiting for the invoice to see what exactly I was charged. Tbh, I should have just hired some Facebook movers and saved all this stress. Job would be done much faster too. What a waste of time, money and energy. Lessons learned.Emanuel B.
I wasn't sent the padlock code prior to arriving, in order to access the key for the vehicle. It took over 30 mins to get it sorted it out. Hopefully, this won't happen to other customers. Other than that, I had a good experience and the owner of Goodys Convenience was quite helpful in finding the person who would be able to help me.Michael S.
El cliente no dejó un comentario.Gerry M.
El cliente no dejó un comentario.Tara K.
Great location Very friendlyMaged M.
excellent service !!!Tony C.
El cliente no dejó un comentario.Stanley Anthony M.
El cliente no dejó un comentario.maged M.
It took 20 minutes once we arrived to get the paperwork done, and there was another booking at 1 so we were unable to finish hauling stuff to storage. Zhe operator said " there's just over half a tank of gas" we put 10.00 in ( @ 1.52 per litre) and it was over the half a tank but 5he operator disputed the gas situation. We did under 50 km and 10. Is 6 litres of gas which should have covered our use. We had to go 5 km to put more gas in. Zhe back 9f zhe van was not swept out and there was an empty can on the floor in the passenger side.Marian H.
El cliente no dejó un comentario.Mahesh P.
We got charged for gas even if we filled the tank. This is called SCAMfabrizio B.
Uhaul needs to verify my identity before I pick up the truck, not at the time when I am there. Also, I didn't know that I pay also for gas. I thought the USD per mileage covers the gas as well.Ilya D.
El cliente no dejó un comentario.Hashem M.
The first booking I made was canceled because your agent said you had no vans available. I hope I never have to use your services again and I'll be telling everyone I know to stay away from your rentals. It was a horrible experience.Daniel N.
Previous Renters must have had the van in a dirt area as inside was not clean at all. Its ok just makes me nervous with all the disclaimers Uhaul puts on as additional charges and wondering if I would be charged for that.... thinking I made the mess.Stepheno C.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.ELAHE M.
El cliente no dejó un comentario.myles T.
I was able to book the van at 7:30 but only allowed me to pick it up at 8am. WHY? if the location does not open until 8 DON'T LET ME BOOK IT AT 7:30.MAYRA P.
This was my first time renting a vehicle at this neighborhood location. This is a great idea and I look forward to using this service again. The representative at Goodies Convenience Store was a great help since this was my first time. She guided me through the process flawlessly.MICHAEL H.
El cliente no dejó un comentario.Davis C.
Hi, I am extremely disappointed with our recent experience with U-Haul and will not be using your services again due to this, nor recommending my family & friends do. The night before moving/our U-Haul reservation, I received a call in the late evening stating that our requested pickup location was â€˜sold out' of our reserved truck, so we were sent to a location 30min away to pick up our truck. I received another call the next day (moving day) stating that the drop off location we were to drop our truck off at would be closed so we were to self-close our receipt via cellphone. Upon arriving at the drop off location and attempting to fill out the forms online, we kept getting an error message saying that your company was experiencing service interruptions and we had to completely re fill out the forms. After attempting to do this twice with no avail, I called U-Haul and they said we could drop the truck off at another location that was open to have someone assist us in person. Why were we not sent to an open location in the first place? Moving is stressful enough without the headache and added stress we experienced using your company and we are not pleased.NICHOLAS Y.
Goodys was super helpful with the vehicle and in handling our questions afterwards. They called UHaul on our behalf, checked everything for us, and did it all with kindness and a smile. They are fantastic!Tiara L.
The man that helped us was very friendly and efficient.Tammy M.
After a late start by the shop owner it all went well nice guy just got in little lateRobert S.