El cliente no dejó un comentario.Bennett S.
Customer Reviews for Goodway Auto Repair LLC
(Distribuidor de U-Haul del vecindario)
Silverthorne, CO 80498
(office and parking is behind building)
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- 4/17/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jaime D.
El cliente no dejó un comentario.ADDISON C.
I called to rent a trailer and the guy said he had one just stop by and fill out the paperwork. I get there 15min later and he has it rented to someone else. Had to delay my plans by two days and wait to get a truck from him which ended up being ok but we got about halfway up Vail pass at 10,000' in the snow and find out there is no wiper fluid. On I70 there are not many exits to get off the highway. Very dangerous but we got stopped a few miles down the road with nearly zero visibility. Had to buy wiper fluid to get home. I was so frustrated I forgot to put 1/4 tank back in the truck so he charged me $30 for fuelAARON S.
I'm in New Jersey never rented anythingFORREST R.
El cliente no dejó un comentario.Brandie D.
El cliente no dejó un comentario.William G.
The location was not visible from the street. There were other U-Haul vehicles parked in nearby lots, causing great confusion about the where to drop the vehicle off. The Drop-Off application on my smart phone would not work because cell reception was not adequate at the drop-off location. The drop-off location closed for business at 3 PM on Saturday. It was miraculous that an employee exited the location at 4:15 pm when I was struggling to find a way to drop the vehicle. He took care of everything---for which I am grateful! But the process was horrible and depended on this "miracle." The drop location needs to have signage indicating it is a U-Haul dealer.JOSEPH W.
El cliente no dejó un comentario.Jeffrey B.
I had a reservation for a 4 x 8 trailer. Quote was for $14.95 and they charged me $18.95!! When I made the reservation I told them it was for a Fleetwood Motorhome. When I arrived with my towbar they said it would not work! Need to have at least a 6" drop down. They did not have any to rent! I had to go to Advance Auto to get a 6" dropdown towbar and 2" ball Which cost $48 Also the trailer had debris in it which I had to sweep out before I could use the trailer! Not an overall great experience!! When I dropped the trailer off the next day they could not refund the $4.00ray H.
I had a great experience over all! Would be easier to find with bigger/more prominent signsJOHANNA F.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.Esco S.
El cliente no dejó un comentario.ROBERT T.
Josh is excellent! Took care of everything very efficiently, and a very engaging guy. Will definitely be using this location again.MARTIN C.
El cliente no dejó un comentario.Andrew K.
El cliente no dejó un comentario.Marcus F.
El cliente no dejó un comentario.BOBBY L.
El cliente no dejó un comentario.Dale B.
Charge me what I'm actually due for the agreement I signed. It was for a one way rental and I returned it 4 days early. The receipt I just looked at is for double the original agreement plus some. Let me know how this will be handled.Rainer H.
This truck was reserved for pick up however the instructions given by the phone representative were not accurate and it was necessary to change the name on the account to the person picking up the truck even though that was made clear when the reservation was made so what should have been a very simple process turned into a half hour ordealJacob M.
El cliente no dejó un comentario.Mark S.
Great service. Thank you!HEWITT T.
El cliente no dejó un comentario.ZACHARY W.
El cliente no dejó un comentario.Lynn B.
El cliente no dejó un comentario.Todd S.
The guy that works there is AWESOME. Friendly, fast, smart - Give Him A Raise !!!! He was soooo helpful even though he was busy...could NOT have done this successfully without him and his knowledge and set up. Just AWESOME.Thomas B.
El cliente no dejó un comentario.Michele S.
El cliente no dejó un comentario.Braxton R.
El cliente no dejó un comentario.michael S.
Nothing, I had a great experience and the gentleman who helped us was efficient and professional.tait R.
truck was clean, good condition,staff was awesome, move was easyMICHAEL P.
Parking lot a Mountain community that is to be expected. Staff were greatJAMES D.
nothing wrong with location specifically , but the app for return of vehicle was down, called customer service they said they would note for no additional return/service fee. was still charged service fee. would like refund of service feeTHOMAS L.
Polite and efficient serviceDavid L.
El cliente no dejó un comentario.Randal C.
I dropped it off after hours so there was no interaction with personnel or time spent inside their location.IAN R.
Difficult to find at night and after hoursTara B.
These guys can't be reached by phone. Their. Ok email states don't leave a message we won't bother calling you back. They lie and lie about everything they doAndrew M.
Do the padding and dollys. It saves your stuff and back!JOHN L.
HAVE A LITTLE BIT LARGER SIGN ON THE STREET. IT WAS HARD TO SPOT WHERE IT WAS IN THE DARK. TRIED CALLING UHAUL AND WAS ON HOLD FOR MORE THAN 15 MINUTES SO NEED MORE OPERATORS. I ENDED UP JUST HANGING UP.KAROLINA BETH M.
Silverthorne U-haul was wonderful to work with the crew as they had our trailer prepped and ready to go and we were in and out in less than 10 minutes and same upon return. We would highly recommend this facility to all of our friends and family, thank you U-haul we will definitely be back again in the near future!!Scott J.
Don't cheat the customers by charging extraATIN U.
El cliente no dejó un comentario.Denise A.
Location somewhat difficult to find. Once I was able to get someone's attention, the process went smoothly.HENRY P.
Helpful people - once you see the signs to go around the back of the building to find the garage / U-Haul center!Bruce R.
El cliente no dejó un comentario.Katharine S.
Everyone at Goodway very helpfulGregory B.
get a location that isn't behind another building with a sign that says you are a U-Haul location, they had two 2ft x 4ft signs in the groundMichael B.
El cliente no dejó un comentario.AMY L.
El cliente no dejó un comentario.John B.
Location is cramped, but staff manage it well and are very attentive.KEVIN M.
El cliente no dejó un comentario.Nathan O.
It is best to phone the Silverthorne location directly as the Uhaul server and inventory seems out of synch (and slow) pushing reservations to the Kremling location. Staff are doing their best but be prepared to wait.PETER C.
El cliente no dejó un comentario.Peter R.
Josh or was it Justin, ? was great on the phone- only concern is that we were charge $10.00 for coverage that we did not ask for. Sent an email for a refund but have not heard from anyone. Joan and Jessica TaylorJessica T.
There is limited space in the rental return area. But once I got to the drop off spot, the drop off process was very easy.Thomas B.
Mario was great!JEFFREY P.
El cliente no dejó un comentario.RODERICK S.
El cliente no dejó un comentario.jeff H.
El cliente no dejó un comentario.PHILLIP L.
Gateway staff are fantastic. Helpful, responsive. Great people and excellent mechanics.John S.
Bad location. You drive around the building on a one way driveway, while trying not to get run over by the mechanic shop traffic.Tyler G.
It was a very good experience. The employees were very respectful and very helpful. Prices wer quite fair. I would definitely recommend it.KENNETH M.
El cliente no dejó un comentario.LINDA M.
El cliente no dejó un comentario.READALEXANDER L.
helpful staff for discussing ho to turn in my truck during non businesss hoursjohn C.
better signageJON S.
El cliente no dejó un comentario.Bradford S.
El cliente no dejó un comentario.Mitchell P.
The rep at the return facility met me in the parking lot, checked in the equipment and emailed me a copy of the invoice.Steve S.
El cliente no dejó un comentario.HENNING K.
El cliente no dejó un comentario.Cheryl W.
El cliente no dejó un comentario.David I.
El cliente no dejó un comentario.Richard S.
There is a statewide mask mandate and none of the employees servicing the Uhaul rental were wearing a mask. This is unacceptable.Brandon M.
We phoned the U-Haul "800" number several times and stayed on hold for over 15 minutes - very poor customer service from the corporate site! Also, listening to the same audio commercials for 15 minutes is annoying. Local pick-up site was okay, experiencing a lot of road construction making it slightly more difficult to access.CANDYCE A.
El cliente no dejó un comentario.Arthur M.
I spent time filling out all the online info and then did the contactless part too only to have to go through the same info with the person at the location.Michael H.
Brad was exceptional all of the times I called for questions, he was so nice and helpful it was a wonderful experience!Dawn S.
El cliente no dejó un comentario.Dennis C.
Self return procedure does not work internet and app have multiple problemsDavid H.
Brad was so personable, kind and helpful. Big shout out for how important my rating is a reflection of his superb customer service.JOHN K.
Work on pricing,don't take advantage of customers,and be more transparent with the customer..Todd L.
El cliente no dejó un comentario.Kandace P.
Very friendly staff to help out.Jon S.
El cliente no dejó un comentario.Christian H.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Maxwell K.
El cliente no dejó un comentario.Abdellah B.
El cliente no dejó un comentario.SCOTT S.
Nice guys work here.Edward H.
Location is hiden and hard to find.David H.
El cliente no dejó un comentario.Betty C.
Equally bad customer service/ lack of service.kurt N.
El cliente no dejó un comentario.LESLIE B.
We were charged for two extra days that we did not have the trailer for. Dropped off at a closed location and then received a bill for extra days that we did not have the trailer. I expect a refund of the additional charges.KEVIN A.
El cliente no dejó un comentario.Molly Y.
Thanks Brad and crew! You guys are awesome!!Allison H.
El cliente no dejó un comentario.Eric M.