El cliente no dejó un comentario.jasaran S.
Customer Reviews for Goodmorning Carwash
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Scott B.
Excellent service.Highly recommendedYACINE B.
El cliente no dejó un comentario.JASON M.
Location does not allow remote pickup outside of business hours. My reservation for this location allowed me to select that option. I wasted a significant amount of time having to wait for the location to open because the remote pick up did not work. This was extremely stressful and frustrating and really makes it difficult to consider U-Haul again.DARREN P.
El cliente no dejó un comentario.Daljinder S.
The guy was EXTREMELY rude, hung up on multiple times, Couldn't care to explain or help with anything with regards to the rental. The weekday guy actually apologized for the weekend guys behaviour and mentioned that this isn't the first time he has heard of complaints. I will NOT use this service anymore due to this, lost a customerCHRISTOPHER L.
All goodHAMZA A.
Very good rate, no issues whatsoever. Would use UHaul again for sure.DEVON A.
The ramp that is hidden under the truck bed was full of tack oil (commonly known as tar) and severely dirtied our shoes, our dolly, our boxes and our floors. We didn't notice right away because it was dark. We had to abandon the use of the ramp which made the loading/unloading more difficult.Patrick S.
El cliente no dejó un comentario.Rosalinada H.
Customer service is not goodPRITESHKUMAR P.
El cliente no dejó un comentario.Joanne K.
The lady at the pickup was good but the young guy at the drop off was kinda rude , replace that guy pleaseSHIVAM S.
El cliente no dejó un comentario.Brad W.
El cliente no dejó un comentario.LOWEN G.
El cliente no dejó un comentario.BILGE C.
The staff were competent and I could feel that they are committed to providing a quality service. The truck I used was the one I requested (I haven't found that this is the case at other locations). The gas tank was full and that made topping up after my use easier. The truck's brakes were great, even on ice. A very positive experience all round.STEPHANIE F.
While picking up the vehicle, the rep was polite and good. When I went to drop of the guy was rude, very short.MD MAJHARUL I.
Like the site as plenty of space for your biggest truck. Staff very helpful.Mark S.
It was a terrible experience. I'll never use it again.FEVIL P.
A tad slow service during pick up and drop off - may have been a busy day. Could tell the location was very thorough when it came to looking after the trucks.Heather H.
El cliente no dejó un comentario.DARIOS T.
The lady in the office is very helpful. But the young man is no at all, when ask a questions?KONG C.
El cliente no dejó un comentario.YONG L.
El cliente no dejó un comentario.JOCELYN L.
El cliente no dejó un comentario.Julio Cesar C.
Used one of the trucks and didn't go far. Put $10 of fuel in the truck and the gas gauge didn't move. They charged me $11 cause the needle wasn't exact. But I've returned a previous truck with around the same amount of km and put in $15 and the needle went way over. So what are you supposed to do?? The staff was unfriendly and unwilling to solve the problem. I'll won't be using this location again.SHAUN F.
El cliente no dejó un comentario.Anayo issac O.
Service was outstanding. I couldn't be happier.Ryan L.
Be a little more prompt with informing me about when I'll be receiving applicable Rental refund.John C.
Customer service guys can be more communicative. The guy who attended to me when I came to collect the vehicle at 1.00pm today was far more communicative than the guy I met when I came to return the vehicle at 5:15pm later todayEMMANUEL D.
El cliente no dejó un comentario.SAMARA L.
The truck was clean, but it only had 1/4 fuel to start with and mechanically not well kept. The online booking service is poor, it doesn't provide live update of what is avaliable locally, had to call back the agent because she didn't assign it to the time I needed it. What a hassle for booking online/in-person.KA PO CATHERINE H.
El cliente no dejó un comentario.Margaret L L.
I had pretty poor customer service at the Miller avenue location. I've been waiting for more than 3 months for a hitch for my truck, I've called at least twice a month and he told me that was in back order. Today I went there and he said my name was not even in the system. That guy was the store manager, with anger attitude and no resolution to problems.Neumar R.
El cliente no dejó un comentario.Mark S.
High level customer service is required at this location!MAPIOR M.
The knowledge of what is happening at this location was HORRIBLE!!! It took 45 minutes to sign out the equipment even after having an online reservation. Then upon drop off, it took 30 minutes to return the trailer and then they couldn't explain the additional charges.Nikki H.
El cliente no dejó un comentario.Patrick B.
El cliente no dejó un comentario.KENT H.
Awesome and friendly people. The service was great, fast and efficient..SHERIF A.
El cliente no dejó un comentario.Shayne M.
Staff was rude, and weren't helpful when there was an error with the drop off location. The place was very cramped, and it was very messy, and visually busy. Smelt like old water too. Very unpleasantDonte M.
El cliente no dejó un comentario.SARABJEET S.
The gentleman who helped at the counter was fantastic! Great customer service. ¡Gracias!DONNA T.
El cliente no dejó un comentario.SAMUEL T.
El cliente no dejó un comentario.SUNITA M.
El cliente no dejó un comentario.Sheena B.
The facility itself is very grungy and unprofessional, but getting the job done was accomplished, so that's a positive !AIMEE S.
The freindlyness/helpfulness of the pickup location was lacking. I enjoyed my contactless pickup and dropoff better then dealing with this location.DAVID S.
I was barely short on fuel, and they charged me 40 + tax for gas. It was Max 5-10 liters but they said 22. They over filled and over charged me.lincoln T.
The location was lovely. But the online booking abs subsequent follow up from head office that is terrible. I received a webpage letting me know my â€œreservation is confirmedâ€ then multiple people tried to call and change it. Several cancelled it, without my agreement, and several large trucks sat at Wilson's, in Saskatoon, unused, a cause they were intended for out of town trips. I needed a truck for two days, and booked a second day with Penske trucking. They were fantastic to deal with. If you want happy customers, create an online booking system that is accurate. A call to convince customers they should accept less time, so you can squeeze in more bookings, with people strongly coached to use language that directly contradicts your website, abs follow up email, is highly frustrating. Marketing, tech, and customer service need to get on the same page here. This was incredible frustrating.Jodie R.
I was late 1 hour charge me the full day that is bad service customerJOHN G.
El cliente no dejó un comentario.SCOTT C.
First of all I did a reservation at the stillwater car wash location, when I went to pick up the van , I was told it was at grey ave carwash. It was almost 6pm and wanted to get there before they close. So phoned this location and the guy I was talking to did not want to give me the information I was asking him to give , I wanted to get the correct address for that location. As if I was talking to a deaf , he hang up the phone and I called few times but he did not pick up. Anyways I found my way to the location and he was very cold talking to me , I have to ask him what is going on after I have stood there for sometime and he is not talking , I was getting confused, after I asked him what's going, then he said the computer is not working . Ok fine then when the computer start working, he used his personal phone to take a picture of my driver's . Both front and back . So I questioned him why you have to use your personal phone to take a picture of my driver's , I kindly asked him to delete my driver's information from his personal phone . I have never seen this before. Anyways after everything was done he went to the van, and gave me the keys and this us your van , I was don't have to walked me through? He just said this is your van and he walked away from me . This guy is a tall Chinese guy I'm not sure if what he did was the company policies and regulations toward their customers. I had a very terrible experience.JOSEPH H.
The staffs need to improve their English skills to communicate better.Xing Kai Z.
Asked the employee for help backing the truck into the small parking spot when returning it. He refused to help even after I explained I'm not comfortable doing that. He was beyond rude to deal with and I was very disappointed that he would not help a customer.JOHN N.
Staff were extremely unhelpful.Kelly T.
The office is in the front of a car wash, and the noise from the wash makes it difficult to do business. Staff was not overly friendly or helpful. Almost like I was imposing on them to spend my money. A little more appreciation or even just common pleasantry would go a long ways to building a solid reputation. In the end it was a good deal for a one day rental, but I wouldn't go back for the service.DOUGLAS P.
El cliente no dejó un comentario.Morley A.
Very friendly people working. Pick up and drop off was very easy and on time. Received the uhaul I requested.Grace S.
El cliente no dejó un comentario.Yujiong H.
El cliente no dejó un comentario.SURREN R.
El cliente no dejó un comentario.Kuiyuan W.
El cliente no dejó un comentario.Chris S.
My only complaint was at no time was I shown a bill explaining the three different payments that came off my visa.Holly R.
El cliente no dejó un comentario.TARA D.
El cliente no dejó un comentario.Todd P.
Online check in with 24/7 pick up (as advertised on the website) was NOT available here so we had to wait til after 9am to pick up. The line up to pick up was nearly an hour long despite only 2 people being ahead of me. Staff were not following local health restrictions including mandatory masking (one employee actually pulled DOWN HIS MASK to cough into the air instead of inside his mask) and other health code violations were happening in the few minutes that we were inside the building. The vehicle was not clean and we were handed 2 sanitizing wipes so presumably they had not sanitized the inside as well. I won't be returning.Brittany A.
Staff was late to start off the day. Used an 1/8th of tank of fuel and got charged $25 for a â€˜fuel charge'. Was not told there what the fuel charge was. Assumed it was by how much gas you use. When I dropped off U-Haul, could not understand the staff as he was mumbling and being rude. He should not be in the customer service industry.BRENNEN N.
El cliente no dejó un comentario.MICHEL F.
El cliente no dejó un comentario.Jessica D.
El cliente no dejó un comentario.Carina B.
Really helpful and kind. Good on the phone.CARL S.
Staff was ignorant and rude. Just ignoring your greetings and questions. I wish there be an self-checker like in stores.GAREGIN M.
El cliente no dejó un comentario.Marcel P.
There was nothing wrong with the truck itself but the guy running it seems annoyed to be doing it.Chantelle G.
El cliente no dejó un comentario.Ben T.
Not sure if this is normal but I went to the closest outlet to rent a truck about a week in advance. The day before I was to pick up the truck I'm informed that I had to pickup the unit from a location that would be about 9 km farther away. At the end of the rental, after driving it back to the point of pickup,I'm informed that there is an extra mileage fee?!? That's a good deal for someone. Also I picked the truck up at a â€œcar washâ€ and the windshield was covered in dust and bugs??? Plus I had a very hard time understanding their English and the mood/body language made me feel like I was bothersome, maybe this is normal???Darrel I.
Service rep was very good. However, my reservation times were changed without my knowing. The way to recieved the truck was changed without my knowing from 24/7 to hand delievered. Worst of all there was no vehicle for me. Rep said the truck had not been returned as of yet. I waited 21/2 hours past original wait time and then took a much smaller vehicle. No I will not do this again.DAVID G.
El cliente no dejó un comentario.Mayson M.
The young man that helped me did an excellent job!CRANDALL H.
El cliente no dejó un comentario.Matthew R.
The online checkin process was a little cumbersome I had to send multiple photos of my driver's license multiple times. That was a little sketchy if I'm honestLawrence S.
Take better care of your vehicles. And when your website offers a 17ft, but then days later disclose â€˜they aren't available in this area' after already confirming and planning for a 17ft, it's a pain in the ass. Somewhat rude service. Next time I would just ask a couple friends with trucks to help. Lol.BENJAMIN B.
I was disappointed with the customer service at this location. At the start of the rental he did not do a walk through or show me the engine or take note of the gas meter. Then when I returned it, the gas meter hadn't moved but he said I would have to pay 18$ to fill the gas up so I went and gassed it up. But then he still charged me! I was very frustrated.Joshua L.
I can honestly say that I had the worst customer service experience in my life renting a uhaul truck for a couple of hours yesterday. First of all, I waited a long time to be served, was ignored and my questions went unanswered. I had questions about the charge vs the estimate and the milage. I even made a comment to the clerk that this is the first time I am renting a moving truck and I am not familiar with the process, I need a bit of information and a bit more responsiveness than just a cold transaction. I also inquired about the hours of operation of the carwash to return the vehicle, he pointed to the hours of operations on a posted note taped up in the store. I have never, ever received such a cold shoulder in a retail environment. I was and still am legitimately stunned! The truck was not parked in a parking stall but rather at the end of the Parkin lot. The clerk commented that I will not find the truck in stall since the previous customer did not park it according to instructions. I did not feel comfortable backing it up the haul from the back of the parking lot due to angle in which it was parked. The carwash owner would not address my concerns at all, he ignored me, I waited for about 15 minutes waiting to be assisted or communicated with. The clerk told me that the owner does not want to address my concerns and he is the "boss". Finally, I was fed up and requested a refund. The clerk was not able to process my refund, he tried for about 30 minutes complaining that the Internet was slow. He offered that the refund would be processed through a mailed cheque. I refused this because it did not seem legitimate. I paid electronically, I should be refunded electronically, this is standard retail practice; I was not sure why a multinational company such as uhaul could not provide an electronic refund same as every other retailer/service provider out there. After about 30 minutes of what I can only term as "painful struggle", I turned to one customer who was also waiting to rent a truck and asked him for help. I explained that given the angle of the parked uhaul assigned to me, I am not comfortable backing out of the parking lot, I asked if he is comfortable driving large vehicles if he would help me out and back out the truck. The customer provided me with assitance to my concern which the carwash owner refused to even acknowledge. I am grateful to this customer, due to his help, I was able to go about my business. When returning the truck 3 hours latter, I was met with the same dismissal and coldness and was stiffed on the millage charge. I should also mention that when returning the truck the engine light turned on. I turned the engine off and tried again, the second time the engine light did not turn on and was able to drive the truck back to the carwash. I am grateful that my delivery was local, given the engine light, I call into question the maintenance and regular servicing of the vehicles. I can sum up my customer experience as cold, impersonal, unhelpful, stressful and disrespectful. I am regretful for having had such a negative experience, it impacted my day in a very unpleasant way and I sincerely hope that this was an isolated incident and not a reflection on the uhaul company values and fleet.Rozalia K.
El cliente no dejó un comentario.BRYCE B.
U-Haul is great for when you need a big vehicle in a pinch. Fair pricing and great customer service!Dustin G.
Tires were low, appliance cart was defective (the strap was frayed and hard to use) and they charged me for a discrepancy in the amount of fuel refilled that was entirely due to the truck having been parked leaning off a snow bank initially.ZACHARY A.
Remove the management as they are very rude and arrogant to customers.OVIE MAVIS I.
The guy at the front when I returned the truck had a horrible manner. Sitting in his chair tells me "inside" as if he was my boss. I asked displeased, and unsure what he meant. He goes, "park it inside" bewillerd I asked there is stop sign, then keeps telling me "inside" I said I would then after transaction becaue I was cold. I just came in the office. But he demands go right out and "park inside first" I didn't appreciate this guy because, 1. I front of the "inside" it had a "stop here" sign. 2. I used to work at this particular Uhaul location. We would take the key from the customer, check the vehicle with the customer, then park it in appropriate/planned spot. 3. He doesn't even come out to check the truck with me. He waits until I park the truck inside the warm office then when I came in, says, "key". No please no nothing then goes out himself. There has to be both client and the uhaul person to do the check, not alone. 4. It is a bigger parking lot. The customers don't always know where to park especially when there is a stop sign at the gate. 5. He does not know how to say "please" and "thank you" I do work for you. Do not demand things from the customer. Do your job or at least clearly explain where to park and be polite. It's not my first time to rent a truck from this location. So poorly trained employee. Very unpleasant experience.KUK B.
The young man who served us was excellent. He was knowledgeable about the process, the equipment, and efficient at paperwork. He was polite and enjoyable to work with.BRIAN U.
Young guy there who was very arrogant and in polite.Susil R.
El cliente no dejó un comentario.Shayna F.
Jayden was excellent to deal with, he made it a great experience. I would certainly use uhaul again. It was a great experience. Once again I can't say enough good things about Jayden at the gray street location in saskatoon.Cory L.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Kim H.