Customer Reviews for Goodes Texaco
(U-Haul Neighborhood Dealer)

258 reviews

172 E Main St   Van, TX 75790
(Hwy 110)

(903) 963-5874

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat: 7 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 963-5874

172 E Main St
Van, TX 75790
(Hwy 110)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat: 7 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MIKE SHIRLEY 
Rating:
5.0

Was very helpful with everything. Was treated very nicely. Great place to do business. Would recommend to all.

JUDY FISHER 
Rating:
5.0

Customer did not leave a comment.

Daniel Chapa 
Rating:
5.0

Great experience.

TONY HILL 
Rating:
4.0

Customer did not leave a comment.

JARED HERRINGTON 
Rating:
5.0

Customer did not leave a comment.

LARRY SMALLWOOD 
Rating:
5.0

Customer did not leave a comment.

JOHN CHRISTENSEN 
Rating:
5.0

Customer did not leave a comment.

Jenny talavera 
Rating:
5.0

Very friendly and helpful.

Nol Jones 
Rating:
5.0

Customer did not leave a comment.

James Kamps 
Rating:
5.0

Customer did not leave a comment.

John Kubala 
Rating:
5.0

Goodes Texaco is great 👍

Jason Cook 
Rating:
2.0

Not enough parking and was unsure where to leave it

Brent Wilson 
Rating:
5.0

Very, very friendly!!! Service was quick and easy!

Gayle Snider 
Rating:
5.0

Great experience dropping off equipment

James Justus 
Rating:
5.0

Great drop off experience, even added the additional miles it took to make the trip so I would not be charged extra.

James Justus 
Rating:
4.0

Customer did not leave a comment.

john martain 
Rating:
5.0

Customer did not leave a comment.

kathy Northington 
Rating:
5.0

The customer service in Van Texas was professional and thorough. A great representative for your company. She was very nice, friendly representative that was interested in listening to my unfortunate experience and lack of professionalism from my pickup spot in Columbia City Indiana. She had give me a number to call and I will do so today. Thank you again for your concerns of my experience.

Andy German 
Rating:
5.0

Customer did not leave a comment.

Rebecca Wheeler 
Rating:
5.0

Customer did not leave a comment.

Renee McAllister 
Rating:
4.0

Little dirty in the cab and mud a little caked on the trailer at edge when you keen the door. But not too bad.

Wendy Davis 
Rating:
5.0

The Goode’s are great!

Randall Redmond 
Rating:
5.0

The location was closed on Sundays. Sunday was my pickup day and that fact was not disclosed when placing my reservation for pickup. The mobile pickup option did not work. I'm lucky one of the local owners happened to drive by and assist me. The U Haul reservation process does not have a location verification process to make sure what you asked for, is actually there. Again I was lucky Miss Judy stopped by to help. She was the best part of this process.

Greg Sanders 
Rating:
5.0

Customer did not leave a comment.

Robert Hutson 
Rating:
5.0

Customer did not leave a comment.

LYNN HEMPHILL 
Rating:
5.0

Customer did not leave a comment.

Charles McElhannon 
Rating:
3.0

The location should have hooked or helped hooked up the trailer to my vehicle. I had to hook it up myself.

TODD MEFFORD 
Rating:
5.0

Customer did not leave a comment.

Dora White 
Rating:
5.0

Friendly staff who helped me tremendously even though I was late picking up my truck. I will use them again when I need a truck.

Sherry Sanders 
Rating:
5.0

Customer did not leave a comment.

Gene Bear 
Rating:
5.0

Everything was perfect. The staff was very friendly and accommodating.

Benney McMullen 
Rating:
5.0

Goode’s location in Van, TX and service were excellent! I recommend using them for a great U -Haul experience!

Linda Dodds 
Rating:
4.0

Customer did not leave a comment.

Erica Bender 
Rating:
5.0

Goodes is always great! I've tried 3 types of trailers and they all pull really well.

Wayne Lyon 
Rating:
5.0

Customer did not leave a comment.

MELISSA HALL 
Rating:
5.0

Customer did not leave a comment.

Anthony Green 
Rating:
5.0

Customer did not leave a comment.

Daniel Reed 
Rating:
3.0

Didn't agree with fuel surcharge calculation (we traveled 17 miles and were charged for 4+ gallons of fuel). Submitted concern to U-Haul but never received a response.

Ryan Bender 
Rating:
5.0

Customer did not leave a comment.

Charles Jordan 
Rating:
5.0

Great place to rent!

Jason Cook 
Rating:
5.0

My original location was Lindale Texas where I had a reservation. I am not sure what happened but my reservation was changed to Van, Texas - 18 miles away and delayed my pick up time an hour plus gas and mileage out of my way as I was coming from McKinney, Texas. I received the location change notification as I pulled up at the Lindale location. POOR experience! However the owner of the Van, Texas location could not have been more pleasant and accomodating. Will I use Uhaul again - probably not as I am yet to see my $50 guaranteed reservation refund as I was not able to rent from the original location that I had already reserved and paid. Notice there is it anywhere to complain about the original location. I hear this happens frequently.

Darrel Wilson 
Rating:
5.0

Customer did not leave a comment.

Thomas Johns 
Rating:
5.0

Customer did not leave a comment.

John Kubala 
Rating:
5.0

Have Goode's the ability to print. Your website did not allow them to print my contract or the return of the trailer. She tried several times but the website was not functioning properly.

Gene Gardner 
Rating:
5.0

Nothing. The rental was seamless. Everything went without a hitch. Excellent experience.

Gene Gardner 
Rating:
4.0

Customer did not leave a comment.

charles grace 
Rating:
5.0

They were very friendly and helpful, the equipment was clean and well-maintained. I would definitely rent from them again.

Amy Logan 
Rating:
5.0

They Are The MOST Courteous People I Have Encountered With The Struggle Of Moving, Again!!!

Laura McSpadden 
Rating:
5.0

I have used this location on numerous occasions and the service has always been excellent. I plan to continue using this location going forward. I cannot think of anything more they could do to improve my experience as a customer.

Edward Lucas 
Rating:
5.0

Great Service!

Glenn Barnes 
Rating:
5.0

Customer did not leave a comment.

MELANYE Jones 
Rating:
5.0

Excellent location.

Carlton Young 
Rating:
5.0

Very professional. They were very helpful in hooking up my trailer and got me on the road a lot faster than normal. I will probably always use them. I highly recommend them to friends and family

robert grovenstein 
Rating:
3.0

Verify the a/c is working and all tires are filled before renting out trucks.

Elisa Martin 
Rating:
5.0

Lady was very nice and helpful. Had to hook up the trailer myself but it was easy.

Glen Harvey 
Rating:
5.0

Customer did not leave a comment.

George Vincent 
Rating:
5.0

Easy peasy

David Atkinson 
Rating:
5.0

Customer did not leave a comment.

Kelley Shackelford 
Rating:
5.0

They Were EXCELLENT & Shocked At The Damage The My Trailer Light System… If It Even Functions Any Longer… It’s Only Hanging By Part Of 1 Wire!!! They Were NOT Impressed And Encouraged Me To NOT Be Taken Advantage Of Like This.. Just As The UHaul Man (Steven) That Answered My Call, Said… My Trailer Light System Will Now Have To Be Repaired If Not Replaced!!!

Laura McSpadden 
Rating:
5.0

Customer did not leave a comment.

ERNEST HOLLY 
Rating:
5.0

Customer did not leave a comment.

Lisa stansbury 
Rating:
5.0

Goodes Texaco had efficient and professional service with a smile plus they gave a FULL and self-service gas station! We’ll be back for sure!

toni davis 
Rating:
5.0

Customer did not leave a comment.

Randall Carter 
Rating:
4.0

The people at Van, TX Uhaul go above and beyond for us.

Cheryl Perkins 
Rating:
5.0

The woman at Van pickup could not be better bi didn’t have a light adaptor and she had one delivered. What more could you ask for. Everyone was friendly and helpful. Would definitely rent from them again

Kathy pourciau 
Rating:
5.0

Pleasant & helpful.

TERRY GILLETT 
Rating:
4.0

I did not deal with anyone at this location this time but have in the past. Their location is convenient and clean. Easy to get in and out of. I would recommend this location to anyone.

PAUL GOLDEN 
Rating:
5.0

Exceptional personnel

Mark Beny 
Rating:
5.0

Quick and professional - in/out in minimal amount of time.

Raymond Tisdale 
Rating:
5.0

Customer did not leave a comment.

Ross McBride 
Rating:
5.0

Great peolple to deal with.

Stephen Johnson 
Rating:
5.0

Judy is amazing. She goes out of her way for us!

Cheryl Perkins 
Rating:
4.0

Customer did not leave a comment.

Ken Leonard 
Rating:
5.0

Customer did not leave a comment.

Trinity Harris 
Rating:
5.0

Customer did not leave a comment.

JOE RIVERA 
Rating:
5.0

Customer did not leave a comment.

Deborah Acdicks 
Rating:
4.0

Customer did not leave a comment.

Cheryl Perkins 
Rating:
5.0

Customer did not leave a comment.

Lesley Goode 
Rating:
5.0

Great experience easy in and out.

Bradley Smith 
Rating:
5.0

Customer did not leave a comment.

Kelvin Burton 
Rating:
1.0

When picking up the guy there was rude, unhelpful. And just seemed annoyed that he had to deal with u-haul stuff. He did not represent the brand well. The lady that was there when I dropped it off was really sweet and was great to deal with.

Tyler Whitaker 
Rating:
1.0

Reservation was clearly made for turn-in at Van, Texas as indicated on this questionnaire. However on arrival for turn-in, I was told the contract was for Eastland, Texas and I was charged $50.00+tax to turn it in at Van.

Garry Wright 
Rating:
5.0

Customer did not leave a comment.

Anthony West 
Rating:
5.0

Quick and efficient

Christian Bowden 
Rating:
5.0

Everything was great. Quick check out and easy return.

JOSHUA LAMOND 
Rating:
4.0

I had to go 20 miles out of my way to pick this truck up because the one I originally booked wasn't at Canton. So it cost me additional mileage. I'm fairly convinced that was on purpose so you could make more money.

David Wilkerson 
Rating:
5.0

Customer did not leave a comment.

MIKE SHIRLEY 
Rating:
5.0

Not one thing. It’s hard to improve on service that has no flaws. A real hometown type of place for rental services.

Keith Dubose 
Rating:
5.0

Customer did not leave a comment.

Timothy Clouse 
Rating:
5.0

Very friendly

Blake Mullins 
Rating:
5.0

Customer did not leave a comment.

Timothy Clouse 
Rating:
5.0

Easy to drop contract and keys into drop box.

nick jaynes 
Rating:
3.0

I would recommend this location as a pickup point not a return since Uhaul is not moving the jam packed equipment out. These are the most helpfull and nicest people to deal with but the lot is full of your trailers. This is the third time I have tried to return trailer somewhere else but after having paperwork in hand showing Athens TX I received text to drop off in Van. ARGGGGG!

Joe Archaimbault 
Rating:
5.0

Customer did not leave a comment.

JANICE MULFORD 
Rating:
1.0

The trailer I rented was the wrong kind for the car I was going to haul. I couldnt use the trailer but she made no effort to get the right kind or to give me my money back. Wont ever go back.

Roy Todd 
Rating:
5.0

Customer did not leave a comment.

Cathleen Covington 
Rating:
3.0

Lot already full of trailers and it was muddy

joe archaimbault 
Rating:
5.0

Very nice personnel that work There and very helpful on information if needed

kirk graham 
Rating:
1.0

Fully tighten down the tailer to the hitch and make sure all lights are working. After leaving the lot we realized the electrical cord was cut and had go buy a replacement and repair. And 100 miles into our trip the trailer came off the hitch going down the road

Amanda Thiel 
No reviews have been submitted for this location.

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