Customer Reviews for Good2Go Car Wash & Brake Shop
(Distribuidor de U-Haul del vecindario)

74 comentarios

3663 Brainerd Rd   Chattanooga, TN 37411

(423) 894-2373

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - Vie.: 3:30 p. m. - 8 p. m.
  • Sáb.: 4 p. m. - 8 p. m.
  • Dom.: cerrado
Horario especial
  • 10/26/2021 - 11/30/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(423) 894-2373

3663 Brainerd Rd
Chattanooga, TN 37411

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - Vie.: 3:30 p. m. - 8 p. m.
  • Sáb.: 4 p. m. - 8 p. m.
  • Dom.: cerrado
Horario especial
  • 10/26/2021 - 11/30/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

This was a horrible experience. No one was there when we arrived during normal hours. No one answered the phone. While I was hooking up the trailer, someone dropped off a truck and blocked my only exit. This would not have been a problem if someone had been there. I was stuck there for hours with my 9 year old before I could get in touch with someone from corporate who could get someone down there to let me out. This location was 3.5 hrs from where I live so we didn't get home till 2am after this ordeal!

DANIEL S. 
Clasificación:
1.0

My rental was for 4 PM. When I showed up at 3:55, no one was there. I called the local number listed on my reservation, as well as the outside of the pickup location - no answer. I then called corporate who had to call the area sales manager who had to call the owner. I waited for 30 more minutes - no one showed. I had to call corporate again and wait on hold while they tried to contact the owner again. Finally the owner showed up at 4:45. While hoping my trailer up, he noticed I have a 7-pin connector or trailer lights and let me know that I would need to go get an adapter - not his policy, but Uhaul's. While I'm okay with following policy, it was the way he went about it that was entirely dismissive and rude. When I got back from Auto Zone, the owner was pulling back in - he left AGAIN after I left. I didn't pick up my trailer until 5:05 PM that day. When I returned the trailer, they told me to back it in, but in order to do so, I had to block 2 lanes of traffic. No help from the owner during that process.

Clayton G. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENJAMIN B. 
Clasificación:
3.0

Quick and easy drop-off. Staff was very nice and helpful and very quick

Caymen G. 
Clasificación:
4.0

Make sure that people are there so you can drop off the Vehicle and report any problems you have

Edward H. 
Clasificación:
2.0

Please make sure the key is actually in the truck when customer is picking up. I spent an additional hour (not including having to go to an alternate location across town to pick up truck- preferred location did not have 20' truck) trying to get a key/truck.

Cassy E. 
Clasificación:
4.0

My reservation went haywire. Not at the place it was supposed to be. On hold on 800# for 45 min without an answer. Finally tracked down my truck after going to 3 additional uhaul stations begging for one.

William R. 
Clasificación:
1.0

A horrible experience with uhaul! I reserved and paid in full 3 weeks ahead of time, and they didn't have a truck for me! They didn't tell me this until the day before! Then, they sent me to a ghetto in another city to pick up my truck! When we went to pick it up, there were men fighting with n the parking lot in an extremely unsafe part of town! We tried to hurry to get out of there!

Darren S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
5.0

This location was a bit small for dropping off a 26 foot truck.

John D. 
Clasificación:
4.0

If you go online to check store hrs. it say open from 9:30am to 3pm and that's not true, please update your store hrs online from 3:30pm to 8pm Thanks

CRYSTAL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

AUSTIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keydra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R. 
Clasificación:
2.0

Very small place. Nowhere to Park the truck. Closed when I returned so no interaction with employees. The online return worked fine

Rusty A. 
Clasificación:
3.0

I never saw anyone.

WILLIAM P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katelynn R. 
Clasificación:
5.0

It was my first time using this service, but it's perfect. I recommend people for this service!

EIZALDEEN A. 
Clasificación:
3.0

Very small location. Hard to maneuver for drop off after hours. Hard to reach anyone at the location on the telephone.

JEFFERY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradford R. 
Clasificación:
5.0

Fast and efficient return service.

DONALD B. 
Clasificación:
5.0

The owner was extremely professional and accommodating. Made sure the equipment was in good condition and I was comfortable.

BARBARA B. 
Clasificación:
5.0

Always look forward to renting from Good2Go. Very professional, always love supporting family business.

CALEB A. 
Clasificación:
4.0

Your check out app didn't work. Had to call U-Haul to get it taken care of.

JEFFREY F. 
Clasificación:
5.0

Extraordinario servicio al cliente

Shameka W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARGIL W. 
Clasificación:
5.0

The Manager, Jamika, provided excellent customer service! I so appreciated her accommodating me in picking up the truck (ended up needing a second one) and she facilitated the entire process. Am so happy we found her! Carolyn Childs

Carolyn C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jarod D. 
Clasificación:
5.0

Very good

marcella P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley B. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON J. 
Clasificación:
4.0

The representative was pleasant and attentive to details. I went on a Saturday to pick up a truck so there was a bit of a wait time but the experience overall was satisfactory and I would recommend to friends and family.

EMMANUEL M. 
Clasificación:
5.0

I really appreciated the kind and friendly service I received.

William H. 
Clasificación:
3.0

just make sure that someone is present during operating hours.

SHARON P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

This location was shady and was locked when I returned the vehicle. Two gentleman were there but did not have access to the building. I was charged for a clean up and the truck was not dirty when I returned it. Called back to speak with the owner and she claimed there was dog hair left in the back of the truck and it was dirty, however, I don't have a dog! There was nothing left in the back of the truck nor in the front. Would not recommend this location to anyone.

Rosa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
2.0

I tried to use your app to check out. Three times. It did not work. I called the 800- number to check out. After 22 minutes and 30 seconds I finally hung up and placed the key and the contract in the box. When I called the location the next day they said that they got the vehicle and they would email me a receipt. It is over a week now and I am still waiting for a receipt.

John B. 
Clasificación:
5.0

The personnel were very helpful and friendly and it was just a couple of miles from where we had to drop off furniture.

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH A. 
Clasificación:
4.0

Attendant was pleasant and helpful

CHARLES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
3.0

More variety of trucks. I got a 15 foot, but needed a 17 foot, but they were out.

Stephen C. 
Clasificación:
2.0

There were no personnel at the site. If I had known this in advance I would not have used it. I was unable to use the automated return and was unaware that I would need to. The employee I spoke to by phone was pleasant and helpful but I still haven't received the promised email confirmation of the return.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
1.0

I was contracted to another location for an 0800 pickup. At 0721 on 05/22 I was called to switch to this location due to non availability at original location. Although the personnel were nice and courteous, the equipment was in poor shape. The auto carrier I requested and contracted for turned out to be a tow dolly. It did not fit my needs. It was pouring down raining during the inspection. The right tow light failed shortly after leaving the location That evening, around 7:00 pm Eastern time, I called in to ask how to transport the vehicle, It was then that the 1-800 U-Haul customer service rep discovered I had the wrong equipment. He was fantastic in getting me rerouted to the next dealer who had the auto carrier I needed. T U-Haul Moving and Storage of E. Ridge (7740611) (423) 894-9323 was my new location! Reservation number 91322193. I arrived at 0645 05/23 due to their closing at 8:00 pm 05/22/20. However when I asked him about the check engine light which had illuminated enroute, I was told it was probably a oil change reminder. As long as I had no loss of engine, it should be ok. I had a full tank of gas leaving Chattanooga for Atlanta. I began losing speed and power eventually breaking down around Calhoun Ga. I had to unload the truck I was carrying for the 2nd time in 24 hours, disconnect the auto carrier and wait over 4 hours for a authorized tow truck to meet us to for a tow. I wanted to return to Jacksonville, Fl as soon as possible leaving at 0500. These delays cost me time and stressed my entire family out! Worst U-haul experience of my 51 years! Why was I not offered a replacement vehicle Saturday morning 0710 when I asked about the check engine light? He didn't even climb in to check on it!

Christopher L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salomon R. 
Clasificación:
2.0

Two issues. The location is small with limited space for parking. Although “open” sign was lit, no one was at the location. After my first call I was told that someone would be right over. It took about 2 hours for someone to arrive an take the trailer.

James B. 
Clasificación:
1.0

It's right next a busy road with fast moving cars. There's barely room to pull in if the front is full of cars being cleaned.

Kayla N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trevor R. 
Clasificación:
4.0

Nothing, facility and employees were great.

Robert H. 
Clasificación:
2.0

We apparently did not inspect the vehicle properly before I rented it, and there was damage to the roof that I was charged for when I returned it.

Max P. 
Clasificación:
5.0

El cliente no dejó un comentario.

gwindoolin S. 
Clasificación:
4.0

Takes to long getting customer info

Chuck F. 
Clasificación:
3.0

A rough looking location but the personnel were friendly.

Kenneth G. 
Clasificación:
1.0

Nobody was at the location for drop off and they charge me twice

Antonio M. 
Clasificación:
5.0

Super friendly and professional! Met us when we got there and returned. Small lot but they use their space to its best potential. Would highly recommend.

TRACY C. 
Clasificación:
1.0

The lady husband there is a ripped off. He kept charging $25 on my account assuming that I returned a thirty truck. I have using Uhaul for hears, I know the policy and I always cleaned the truck to protect my money. He lied to ripped me off. They don't have parking and very risky on the busy RD. Stay away from these people and the area to protect your money and your life. No customer service skills, never present you always have to wait for them for about 25 to 30 minutes. I just don't know how they qualify to be Uhaul representative. Really sorry. Bad experience

Jean E. 
Clasificación:
5.0

Everything was great!!!

Cecelia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael L. 
Clasificación:
1.0

They were late and slow

Bill S. 
Clasificación:
4.0

Staff was very pleasant & answered all my questions. I was running late and arrived just minutes before closing, but they did not seem to be bothered by it at all. It's a very small place (car wash) with only a few trucks but it was clean and well maintained. Great experience with them.

caren S. 
Clasificación:
5.0

Very nice staff. Drop off was quick and easy.

Gerri B. 
Clasificación:
2.0

When I arrived at the location my information wasn't saved in the computer. One of the dolly's wasn't location at the site. I was there for over an hour for the entire process. There was no truck inspection before leaving. I had to travel to another location to get a dolly that I requested when I made the reservation.

Marcus S. 
Clasificación:
2.0

Make sure that the price quote for equipment is accurate; customer does not need to be misquoted just to find out that price of rental ends up being $100 + more than expected!!!!!!!

Ronda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba