Comentarios del cliente para Good To Go Shell

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Good To Go Shell

Grado total:

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jenifer D. en

Grado:

Check in took a very long time. I wasn't given any paperwork at all. When I returned the vehicle, the attendant made me go outside in the freezing cold to bring him the mileage and gas total. Isn't that his job? Vehicle was clean and ran well. Booked on the phone, and was told the truck was taller than it was. My cargo barely fit. That could have been a real disaster, and did complicate things. I did have some good customer service on the phone, and was able to book on short notice and extend time when the trip went longer. The rest of it was not great.

Chloe S. en

Grado:

El cliente no dejó un comentario.

Karen V. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

El cliente no dejó un comentario.

Daniel P. en

Grado:

El cliente no dejó un comentario.

terry R. en

Grado:

When this location called me the phone number on caller ID showed a Texas location. I thought it was a junk call so I did not answer it. Almost lost my reservation.

Travis T. en

Grado:

The online experience was generally a nightmare and took far longer than a standard interaction. The cashier at the location did not seem to understand anything about the UHaul rental process. Given this experience, I will never choose the electronic process again.

Robert S. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

Trevor K. en

Grado:

Honestly the people at this location knew nothing. I did my booking online cause it was actuaries to be faster. The iteration working didn't believe me Ann's wouldn't give me the truck till he talked to someone from Uhaul on the phone.

Linda R. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

Donavon D. en

Grado:

El cliente no dejó un comentario.

Brandin G. en

Grado:

El cliente no dejó un comentario.

Cynthia C. en

Grado:

El cliente no dejó un comentario.

dale J. en

Grado:

El cliente no dejó un comentario.

Scott H. en

Grado:

Worst customer service and overall consumer experience I have ever had. I will be sure to tell everyone on know and express on every social media outlet I can find. Completely unacceptable!!! And no one has gotten back to me from U haul still. Again, completely unprofessional...

George S. en

Grado:

I called customer service one-way rental, and then decided to return it back to the same location. Uhaul charge me for the one-way rental Plus round trip fee ontop of it!!!! REALLY!! . It's going to be a long time before I rent from U-Haul again or recommend them to others after all this!

David M. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

Was given the wrong truck

Nicholas D. en

Grado:

El cliente no dejó un comentario.

Troy L. en

Grado:

This place has no business renting equipment. They have no idea what they are doing.

Sarah B. en

Grado:

I had an awful uhaul experience from pre rental to pick up to drop off. Before we submitted our rental online I called to inquire about us having a city to city move and the online registration not giving us the option to select a different drop off city. They said to book the rental and after it was booked they could help me adjust the drop off location to make sure it was right so I booked the rental. Then, there were bad storms and the power was out when I picked up the rental so it took longer than an hour to even get it and the person sitting outside the shell was not helpful. He basically said good luck and call uhaul cuz I can't help you. After we finally got the truck and got home to pack it up I noticed that the drop off location was listed as the same as the pick up location which wasn't okay because we were moving to a different city. We had an 8 day rental in order to pack and move to our new home. During that time I called uhaul at least 5 times to get my drop off location changed. I was frustrated everytime I called. I felt like I had to explain things everytime when I just wanted to make a simple change to my drop off location. I had two people tell me this wasn't possible even if I paid more before someone finally helped me make the change. After the change was made the drop off location want updated in my account so I called back in to try to figure out what to do with my truck at drop off. They then told me to just leave the truck and drop the keys which I was very hesitant to do because of the awful experience I had so far but this is what I did. Four days later I finally got my receipt. The charges looked accurate except for the gas I was charged for which didn't accurately represent the fuel end versus fuel begin on my rental because I never got to complete check in or check out on the vehicle and thus didn't get to personally submit the photos I had taken off the levels at start and finished, which matched. In the end, I simply did not care about this because I just wanted my experience with uhaul to be over with. I will never rent from them again.

Alicia E. en

Grado:

The service was raunchy.The station is too small. The one person running it had to keep putting the gas/beer/ cigarette customers before Uhaul. I stood there for over 40 minutes. When I returned the truck, he asked ME to go back and read the miles and write them down for him! He was trying, but they are just trying to to make money without the space, time or manpower.

Michael S. en

Grado:

Clean the windshield.

Garek H. en

Grado:

El cliente no dejó un comentario.

michael J. en

Grado:

El cliente no dejó un comentario.

Adam H. en

Grado:

The person I was working with was not informed in the reservation or how to fulfill it. I was forced to go across town and incur an extra 10 miles of cost for a significantly worse location. T

Brian K. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

I was told to leave 7/16 tank of gas. How much is that? I wasn’t sure either. I filled before I left the origin city and ended up only using 1/4 tank. That means there was over 10 extra gallons in the tank. I was still charged $7.80 for extra mileage. I didn’t go anywhere in the truck I didn’t need to and feel that it’s was pretty petty. The operator at drop off said he had no option but to charge me. That should be changed.

Corin C. en

Grado:

The guy from there wanted to sell me the biggest truck he had even though he had the medium one I wanted AND I had done everything online and just went to pick up the keys to the truck and HE HAD THEM but said that I didn’t appear in his system and that he didn’t have that truck. Ended up charging me almost $150 for a truck that I didn’t want. I was there for like 45 mins and I cancelled the contract but the guy from Customer Service said it was my problem not his. Very rude about it. Went to another gas station to rent one, and lasted there for Max 15 mins and he was very nice about it and I got the truck I wanted.

David K. en

Grado:

This location needs training on system; trailer was given without electrical connector (I didn't realize it because I have my own, it was brought-up at drop-off). I reserved at the pick-up location of my choice, but was sent to this one. Took WAY TOO LONG to pick-up and go.

Rachel R. en

Grado:

El cliente no dejó un comentario.

Leo V. en

Grado:

UHaul representative was not knowledgable, he asked us to look at his computer "to sign in", odometer reading on receipt at time of truck pick up did not match the trucks odometer, UHaul representative giving us the truck started and stopped the transaction multiple times to take care of gas station customers, we returned the truck a day early and the representative said he didn't know how to give us a credit for this,,,,,,although we had always received a credit if we returned truck early in other states.....very poor experience, also wanted $28 safe move and was only given $14 safe move.....

Matthew G. en

Grado:

Great job!!

Monica Y. en

Grado:

El cliente no dejó un comentario.

Claire K. en

Grado:

El cliente no dejó un comentario.

MIRANDA S. en

Grado:

I have had nothing but issues with uhaul; I will never use them again. First issue I had my truck was canceled for no reason and Uhaul couldn't figure out why this happened, and I never got an email or anything about this cancellation. Then a week later I ordered a new one, but the people working there didn't ask for my name or my account number so they set me up with a whole new order. But they couldnt speak English so they got my name wrong and ended up giving someone else my original order under my name. Then when I returned the Uhaul that they did give me they proceeded to tell me it was my fault and was very unprofessional and argumentative with me. I also did not recive a receipt or paperwork from them. Nor did they inform me I had to fill up the tank so they argued with me about that. I will not be going back to this place, also I will be useing a different moving service from now on and refer others not to use Uhaul.

Thomas H. en

Grado:

El cliente no dejó un comentario.

Sarah U. en

Grado:

First of all i went to the place i so called rented it from on the web. And they told me it was not there. It was down the street. . ( i chose them because i hsve never had a bad experice with Grand Rental in appleton wis. Don't have anyone get there truck and trailer from them. The trailer was not even hooked onto the truck . ( My son and I try ed to hook it up. But it was to heavy for us to hook on. And it was frozen to the ground. If they used the truck to drop it off they should have kept it hooked on to the truck . They didn't come out to help until I got upset . Thenall they had was a rubber mallet to get the trailer out of the ice . I called the first place I went to and the young man from there came down in 10 min and had it hooked on in less then 5 min. Had me fallow back to the store and drop it off so I could load up the truck. And the next morning hiked the car trailer on the truck. Help me get my car on the trailer and showed me what to do. To keep the car save .

Debra E. en

Grado:

It was a gas station/quick mart with one employee. It takes a few minutes to complete the drop off process and he had to take customers in between the check out process....not his fault but we had to wait longer than we should have. The text sent with the drop off address should have listed the name of the location not just an address!!

Eric M. en

Grado:

Door clamp was faulty, hitch kick was faulty, and got no assistance from this location with inspection before departure. Additionally, representatives that I spoke with when picking up the unit were extremely u prepared, had unreliable technology to confirm reservation, and tried to double charge me because they were unable to correctly use the online uhaul system. This was a terrible experience and I could not rate the process lower.

Kelsey L. en

Grado:

The cashier who was assisting me didnt understand English very well and had a hard time communicating, both decided it would be best to order the uhaul online and come in for the key. At one point during the final steps online, the site crashed but reserved a truck for me to go inside to finish, which I was unaware of. Started over and finished the process and paid online. When I went in for the key he informed me there was 2 reservations but said he would delete one, however I'm assuming he deleted the wrong one because he asked for my card again to charge and I tried explaining to him I already paid but he didnt understand and said I wouldnt be charged twice, come to find out a day later I was. Called customer support and they helped immediately and am waiting to be refunded. Large inconvenience to have $500 held from my account for a few days. Would recommend doing in person at this location in case a similar situation occurs.

Darius H. en

Grado:

El cliente no dejó un comentario.

christopher W. en

Grado:

I had to pickup at two locations. It was hard to understand the person getting me the truck.

Kevin V. en

Grado:

My pick up was slow and they gave me a truck with graffiti on it.

Robert S. en

Grado:

El cliente no dejó un comentario.

Michelle A. en

Grado:

El cliente no dejó un comentario.

Valarie S. en

Grado:

The process that this particular Uhaul service was run was questionable at least. I was not provided a printed copy of my receipt or rental agreement to even be able to see what the claimed gas level was at. I was told it would be email to me. When a person is moving access to a computer and their email is limited for a few days on a general basis. When the vehicle was returned and I filled the tank back to the level I had first rented it it, I was told the level was incorrect and that I needed to put more gas into it. When the vehicle was first returned, I was asked what the gas level was and could have been dishonest about the level as the staff would not have checked except I had told the truth and ended up paying for the gas from the previous customer as well. I have never received such poor and unprofessional service from a Uhaul representative as I did that day,

Douglas L. en

Grado:

El cliente no dejó un comentario.

Edward P. en

Grado:

Station owner was very helpful and easy to work with.

Paula S. en

Grado:

Very poor return service. Attendant would start waiting on me and then step away to provide gas stations transactions with other customers (purchasing cigarettes, lottery tickets,gas etc) I had to wait through at least 8 different transactions before he finally finished with me. Said he would credit me for excess gas I filled the tank with but didn't. I picked it up with 3/8 tank gas and returned it with 3/4 tank of gas. Had us take a picture of odometer and gas level because he wouldn't leave the checkout area. Then he had to call someone else on the phone to see what else he needed to do with a rental return. Clearly not very experienced and didn't have a command if the English language. Would not recommend this location for customer service.

joan H. en

Grado:

Everything went well.

Joshua S. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

Location does not speak English well

DEBORAH R. en

Grado:

El cliente no dejó un comentario.

ANGELA K. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

I had to wait for person to check it out to me because person working did not know how. It was not too bad of a wait.

Erica S. en

Grado:

We waited 40 minutes for the cashier to figure out how to check out the keys to us. They then realized they never checked in the person who dropped off the truck. My boyfriend was behind the counter helping the cashier figure out how to do it. We then had to wait for the manager of the store to come and do it.

Scott P. en

Grado:

Gentleman was friendly and very helpful. Did have a hard time understanding him but again very helpful. What I was more up set with was I was sent to a different location it was number 3 in the city and they were suppose to be open till 5. We stopped by and they were closed on Sunday. Very poor on Uhaul part for the information. Was lucky to find Good to Go which excepted my trailer

Kelly M. en

Grado:

El cliente no dejó un comentario.

Jenna D. en

Grado:

El cliente no dejó un comentario.

Peggy D. en

Grado:

The manager was very polite and accommodating although there was a little delay in putting his OPEN sign on when we wanted to pick up at 6am. It set us back at least an hour but it all worked out fine.

Willie C. en

Grado:

It didn't scare the kids

Scott S. en

Grado:

El cliente no dejó un comentario.

Katie P. en

Grado:

We couldn't find the lockbox, and the guy took the key for us, but it was not an easy site to return. Also, I got overcharged on my mileage, and the reservation changed my mileage without letting me know. I don't think I would rent from uhaul again since the return process was a nightmare.

Michael E. en

Grado:

Truck wasn't ready even 45 minutes after pick up time. They didn't put a dolly in the truck that specifically requested and paid for. Crammed check in area. When we returned the truck the attendant didn't even speak English. So the communication was horrible.

Arthur K. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

STORE ATTENDANT WAS VERY PROMPT AND HELPFUL.QUICK SERVICE . WILL RECOMMEND AND USE IN THE FUTURE.

rick S. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

Staff barely acknowledged me and never left the counter.Did not help with trailer.

Trevor S. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Gregory M. en

Grado:

El cliente no dejó un comentario.

Karen S. en

Grado:

El cliente no dejó un comentario.

BEN H. en

Grado:

They have no idea what's going on or how to rent a truck...

BRIAN K. en

Grado:

After 1 hour of use the owner the the business calls and wants me to return it so he can rent it out. He told me I only get not even 3 hours due to another person being there. After a total of 5 phone calls within a 2 hour span I decided to not answer anymore. I have a signed contract that I have to return by 7pm. Also I went in to the business to try to reserve their 26 foot trailer and the owners wife told me she can’t help and I need to only talk to her husband. Never again am I going to that gas station and now I will never rent from uhaul due to this very sour experience

greg H. en

Grado:

El cliente no dejó un comentario.

Justin H. en

Grado:

The process overall was very unorganized. When we went to pick up the truck, the gentleman said he was planning on using it. Then I was told to call and schedule a pick up time after I already had and the man that answered said he was "out" and could not look at my reservation. Overall a very poor experience.

lorelei S. en

Grado:

El cliente no dejó un comentario.

Jacob J. en

Grado:

Key return was hard to find, thought it would be right next to building. i was sure there was enough gas when pulled up, but maybe i parked on an incline and it read different later. overall was decent experience.

Doug F. en

Grado:

Only problem was that we were limited on available trucks and had to rent one to big. It was a last minute rental that created the need. The dealers were not the problem and were very accomodating.

Corey O. en

Grado:

This was not the location I had selected when I made my reservation online. We were relying on u-haul to make sure everything was hooked up correctly before we drove from WI to CO. Although very courteous, the person on duty was not familiar with the process and I had trouble hooking up the hitch to the ball and he had to call his cousin to come help. Once hooked up, the tongue was angled severely downward but was allowed to drive off the lot with it. We did not have much to load in the 6x12 trailer but even with that light load it caused the support bar to drag when towing. We had to stop at Wal-mart to get a different hitch without a drop to make it ride correctly. In hindsight, seems like I should not have been allowed to leave the lot with the hitch and drop height I had on the vehicle. Next time I would go to a location that exclusively does trailer rentals and not a gas station that does it as a side business.

Kevin M. en

Grado:

Have the people at the location know the process. The person that set up the rental did not even know how to hook a trailer up to the trailer hitch.

Alan I. en

Grado:

El cliente no dejó un comentario.

Dale E. en

Grado:

Young man at the drop off was more than a little confused by the one-way drop off...

Dan W. en

Grado:

Clerk was unfamiliar with U-Haul process, had to come back the next day. Clerk the next day had trouble processing receipt, complained of poor internet connection. Took a long time to get checked out. He was alone and had to take care of store customers at same time.

Thomas R. en

Grado:

Some training of the staff, especially on the weekends, would help speed up the process of drop off.

daniel F. en

Grado:

They charged me for full tank of gas and only gave me the truck half full and now that I called uhual to take care of the issue for me they said I cant get a credit. This guy at the gas station didn't even know what he was doing and needed to call in my uhual rental then when I told him the truck was only half full he told me he would take care of it and now he's acting like he doesn't know what I'm talking about. Very unprofessional! I should have known never to get a uhual from there.

MALYSSA S. en

Grado:

El cliente no dejó un comentario.

Sandy R. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

It took half hour just to drop it off than got no recipe

Emma S. en

Grado:

El cliente no dejó un comentario.

Tim R. en

Grado:

We may have just dropped off at a bad time, but the gentleman that helped us did not have a clue. We were there for 30 minutes!!!!!

daykota M. en

Grado:

Will never use this location ever again. Very poor service.

en

Grado:

El cliente no dejó un comentario.