Excellent customer service! Had a small hiccup with equipment however Bobby was able to handle it ASAP. I enjoyed doing business with him.
Johnny W
Customer Reviews for Good Guys Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They forgot to put my appliance dolley in my truck when I went to go pick it up after hours. Also the location for this place is really scary and I was worried about leaving my car there to pick up a truck.
Raustin GPricilla and Bobby were great - especially since it was a last minute rental.
scott sI have rented here before and the check in is fast and easy. I got my moving done within a couple hours time and was on my way quickly.
Rebecca KSuper fast pick and fast drop off. Will rent from here again! Thank you.
Mandolyn WIt's always easy pick up and drop off. They are very friendly and helpful at the Logan Street location.
Rebecca KThe Right turn signal on the trailer was dim and/or not working at times. The checkout guy said it was OK like that. For safety a dim or sometimes not working turn signal on a trailer isn't good. Otherwise, no issues with the location and picking up the trailer. The people there are friendly and it's a smoothly run operation.
Michael DGranted, it was sub-zero when I picked up the truck, but the 'check engine' light was on when I picked it up and throughout the rental. Printer wasn't working, so I didn't get a paper copy of my rental papers. An emailed copy sufficed, however. Gas was mostly full, but I put over 13 gallons in after driving about 60 miles. So, the truck either got about 4 mpg or it wasn't really that full when I departed.
David Ttook in truck with no problems the gave me a ride home really friendly people
George BOwen was super friendly and I was able to pull right in, take care of paperwork, and was hooked up in a short amount of time. This location was so much better then my last experience, where I showed up at 9 and waited over an hour in line because the phone customers were prioritized over people waiting in line to pick up equipment. I highly recommend this location for great service and a quick in and out experience!
Heidi RGreat customer service,. Friendly staff. Quick and fast drop off.
ROBERT HNothing. Pickup and drop-off was fast, efficient, and timely
Robert MEasy pick up and drop off. Extended my rental online.
Rebecca KI have used them twice and have always been satisfied!
robert fRhonda was awesome so helpful.
Jeff MI had excellent service, fast and friendly. And the price was great! Would use this location again.
Pamela HI believe the gentleman’s name who helped me was Bobby, sorry if not. He met me after hours to rent me a trailer because I had some issues getting off work. Super nice guy and will definitely recommend them to anyone and everyone.
Bennett HThe site to pick up the UHaul truck was crowded with pimped out cars and had no parking available. The workers were very unpleasant with not just us, but the other customers also trying to get their rental. Additionally, I made my reservation weeks before my move, and the day before my move was told I could not have the truck, pickup location, or drop-off location I had paid for. I had paid for a one-way trip, and had to take the truck all the way back to the pickup location after loading the truck, driving it an hour to my new place, and then unloading the truck just to spend another hour driving it back. Plus I had to spend double the money I should have on gas and mileage. I should not have had to bring the truck back in the first place, let alone pay for $50 in gas when there was a UHaul location in the town I moved to?? Will not be using this location or UHaul again.
Braxton Adont lie to people and tell them thay are renting a low milage truck and then rent them a high milage truck. sell out to a company that cares and stands behind the customer and takes care of their equipment.
RANDAL BExcellent Customer Service!
Justin SI am very pleased with my overall experience and friendly staff. The owner immediately came out to greet me and took care of closing my reservation accurately. Thank you!
Sharon SI had a very easy, pleasant experience!
Robert FGreat Service and quick responses. A+
Allan CGreat customer service! The man who helped was kind, helpful and made it easy! I'll be renting from this place again!
Demetria MExcellent service and great owner.
JOHN PGot in and out for both pick up and drop off.
Jason GWonderful customer service. Thank you!
Beverly AThis location staff was very rude, short and unfriendly. It is apparent this location has conflicts with racial discrimination. The equipment was poorly maintained and apparently left outside as it was covered in snow, dirt and the wheels were damaged. I would not recommend this location. Note: the location on Central Ave is owned by the same people.
Erron WThank you for your professionalism!
christine jWe have rented 2 times from this location. Very professional and highly recommend Bobby and his team for all U-Haul rental services. Will definitely use this location again when we need to use a moving truck!
Brooke CThey were fabulous to deal with. This will be the only I rent from from now on. Definitely a five star location and customer service
Jolynn MExcellent service!
Wesley CWindshield should be replaced the crack that had been already marked was prohress8ng into line of vision on the dribers side
Christopher MThe person we interacted with at this pick up site seemed out of sorts, and was very chaotic and uncomfortable to deal with.
Kayti KThe lady helped us as best as she could but U-Haul didn't have our equipment at this location as promised. I had to drive my rented truck to another location to pick up my car dolly.
Richard MVery helpful!
Eric BThe agent needs to work on her people skills.
anthony kFast and friendly service. Will recommend Good Guys to all cars friends need a auto transport.
ROBERT HMake sure everything is correct
Ginger MCustomer service extremely poor, over 45 min to pick up a trailer. The rep was more concerned about the incoming phone calls and her teenage son’s lost keys. Trailer had debris left inside. I called later that day to see if it was possible to drop the trailer at a different location and the gentleman on the phone became very agitated and would not let me speak and hung up while I was trying to explain that I understood the agreement. He called back 2 more times very agitated and demanding that I return the trailer to his location. I told him that I would return the trailer to his location both times and both times he hung up while I was talking. I dropped the trailer off two hours before the deadline at his location as requested. I will never do business here again nor recommend this business to anyone.
Matthew JMade moving a pain and charged me for something I was told would not be charged never received dollys I ordered and no type of compensation for making it inconvenient for me bad experience
Abraham MPoor experience with Uhaul. I reserved my equipment and arrived to pickup, only to find out that it was rented to another customer the day before. I had to make a separate reservation, then return the truck later in the day to swap for my original reservation. No associates were there to assist with returning and renting the truck. I had to drive an additional 50 miles to return the truck the next day. I have spoken to numerous Uhaul employees and have not been reimbursed for the additional miles, and have not received the guaranteed $50 for a reservation that was not completed. I have also attempted to contact the area field manager, who has not responded or attempted to help.
Lukas DThe owner was amazing! He came in late to help us get our uhaul.
Abigail SWe had to load Wednesday and drop off on Saturday. That was fine until Friday and your people (wherever they were) started hassling us to return it Friday.
Michelle R