Comentarios del cliente para Goo Rooz LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Goo Rooz LLC

Grado total:

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barry D. en

Grado:

we picked up the truck with electronic sign in. there were no dollys nor furniture pads.

Robert P. en

Grado:

Great help in unhooking it with me.

mark W. en

Grado:

El cliente no dejó un comentario.

Dallas S. en

Grado:

El cliente no dejó un comentario.

Martin G. en

Grado:

El cliente no dejó un comentario.

Gary C. en

Grado:

El cliente no dejó un comentario.

Danea B. en

Grado:

The start of my Uhaul reservation was very frustrating. I reserved a Uhaul through the internet for the 24/7 pickup on Tuesday for the coming Sunday at 6am. The page said that I would be contacted by a representative by 6pm the day prior to my reservation (Saturday) to confirm. I waited until 4 pm on Saturday then decided to call Uhaul. The representative I spoke to had said that everything was in order for my reservation. The next morning at 5:30am I attempted to use the online pickup service. A message popped up that said my contract did not meet the requirements and to call Uhaul. I waited on the phone for 30 minutes listening to the agonizing 20 second loop of the same obnoxious melody followed by a robot lady telling me to fill out the review. Finally someone picked up after 30 minutes. She told me that they just needed to activate my reservation, which took a whole 3 seconds. Why the lady from the previous night did not do this when I called? I do not know. Everything else with the truck went fine (until the return). I am grateful that the parking lot was plowed from the heavy snow storm of the previous week. It was extremely frustrating to get an hour late start on my move for something I tried to take care of ahead of time.

Jacqueline J. en

Grado:

El cliente no dejó un comentario.

Jeff M. en

Grado:

El cliente no dejó un comentario.

debbie F. en

Grado:

El cliente no dejó un comentario.

Mimi R. en

Grado:

El cliente no dejó un comentario.

Steve L. en

Grado:

El cliente no dejó un comentario.

Anthony H. en

Grado:

The gentlemen that run this business was late. We had to wait about 10 minutes for him to open his shop.Once we received the trailer we had to go and buy and adapter (lights) because he did not have one available and then received my receipt with the insurance charged which I declined. I will never do business with him again.

Colby W. en

Grado:

El cliente no dejó un comentario.

Daniel G. en

Grado:

El cliente no dejó un comentario.

Daniel R. en

Grado:

This location was closed for weather, but it had a lit-up “Open” sign in the window and a “we’ll be back shortly” sign on the door, with a TV on inside. I and several other customers assumed an employee was hurrying back (or on their break what with the TV), not that the location was closed. We waited roughly 20 minutes before calling customer care, who clarified the situation. Once we got the Uhaul, there was a cigarette lighter inside the driver’s area and the dolly we requested (and were later reimbursed for by a more-competent branch) was not in the truck. This, on top of having to drive to a location other than the one we selected because the one we chose didn’t have the truck we requested (which wasn’t made clear on the website), makes me feel I wasted an enormous amount of time on this whole process. Based on this branch alone, I would seriously consider taking my business elsewhere in future and encouraging others to do the same.

Tyler F. en

Grado:

Forgot the mans name; but he was the bees knees. If he wasn’t there I’d give it a fat thumbs down, scratch that, double thumbs down.

Charles W. en

Grado:

Change the sign from drop and go to, need to wait for representative to inspect vehicle BEFORE you can leave. In his own time and he needs to loose the bad attitude!! Unhappy Customer.

Jason M. en

Grado:

Dont tell the customer they can return to any location and leave out some important details. Dont assume the customer wants to pay for the insurance and not even advise them about it at all.

Douglas C. en

Grado:

Nice guy. U-Haul did not prepare me for the checking inspection. Had no clue that dirty windscreen was a chargeable infractions. 15 ft truck was very comfortable. A total surprise for my 1000 mile trip

Walt K. en

Grado:

When I called to find out the cost of keeping the truck an extra 10 days, I was quoted $40/day. When dropping off the truck, the bill was over $600!! I called the Corp. offices and was told insurance would also be added to each day! The truck was at a friend's house from the day after loading on Sep. 6 in Lake Havasu, AZ, until escrow closed on our new home in Windsor, CO. No ins. coverage was necessary.

David H. en

Grado:

El cliente no dejó un comentario.

heath S. en

Grado:

El cliente no dejó un comentario.

Makayla M. en

Grado:

El cliente no dejó un comentario.

Rebecca C. en

Grado:

Everything went smoothly. Goo rooz was very professional and friendly. They even offered me a ride home when I dropped the truck off. I would definitely recommend them.

keith W. en

Grado:

El cliente no dejó un comentario.

Bob L. en

Grado:

El cliente no dejó un comentario.

Eva B. en

Grado:

I rented a Uhaul truck to move across the country last year. It was a terrible experience. Though I reserved a month in advance the truck I wanted, they gave me a smaller one. My stuff didn’t fit and I had to unload and find a bigger truck. Then they nickel and dimes me On everything including saying I didn’t return al, the blankets. A year later I am in need of a truck to move a stove. I was quoted $29.95/24 hrs plus $.99/mile. I drove 80 miles, filled the gas tank and returned it in 3 hours. I’ve been charged over $160! This includes putting $4/gal gas in! Never again. UHAUL will never get my business again. Then, they won’t return a call to inquire/dispute the charges.

Patrick F. en

Grado:

El cliente no dejó un comentario.

richard S. en

Grado:

Online check in didn't work. The pictures would load to 100% but not unlock the "Continue" button anytime there were two needed. No one was at the office the next day when I came by to explain and drop off keys. It was a holiday weekend, and Uhaul isn't their primary businss.

Moses R. en

Grado:

Everything. I got confirmation one night and the next day I’m not in the system. I was “lucky” they had a truck. A dirty truck with wheel alignment issue and they don’t stock anything in the back.

EUGENE D. en

Grado:

When you reserve a truck at a certain location it should be there not 23 miles away. Then you have to pay for more miles @ .99 cents a mile. This is poor management.

Tim L. en

Grado:

I’ve stopped by 2-3 times during the stated hours with nobody at the store. I also have called 2-3 times with messages left and nothing back. Now today I get a charge of $20 for an additional day and $11 for the insurance. What is going on? I was given a 3 day oneway rental and returned in 12 hours!! Why am I being charged still?

stephanie H. en

Grado:

Uhaul customer service has got to be the worst I have dealt with in my entire life. There was not a single positive thing about my experience renting a truck. Being sent from location to location, some over an hour and a half away, to get a truck I had reserved for over 2 weeks. Instead of sending a customer, why don't you bring the equipment to them. I will never use Uhaul again and will tell anyone needing to rent to use ANY other company.

Ronald M. en

Grado:

El cliente no dejó un comentario.

Greg P. en

Grado:

El cliente no dejó un comentario.

rudy S. en

Grado:

Drop off was quick and easy at the 1050 Walnut address in Windsor CO

Lisa A. en

Grado:

El cliente no dejó un comentario.

Jon S. en

Grado:

El cliente no dejó un comentario.

Tami P. en

Grado:

El cliente no dejó un comentario.

jim P. en

Grado:

There was only 1 person on a Saturday morning and it took well over an hour for me to pick up the van trailer

Curtis K. en

Grado:

Station owner Zach was great. Very helpful. There was some damage to the wiring but Zach and his team fixed it quickly and got me on my way. Also assisted me with getting the the trailer hitch ball switched. Thanks go out to his Team Curtis Koch

Mark S. en

Grado:

El cliente no dejó un comentario.

wayne M. en

Grado:

El cliente no dejó un comentario.