Customer Reviews for Gonzalez Rentals
(U-Haul Neighborhood Dealer)

357 reviews

841 E Mission Rd   Fallbrook, CA 92028
(The blue building across the street from The Mill restaurant)

(760) 990-7171

Office Hours

  • Monday - Friday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(760) 990-7171

841 E Mission Rd
Fallbrook, CA 92028
(The blue building across the street from The Mill restaurant)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOEL R 
Rating:
5.0

Customer did not leave a comment.

Suzanne L 
Rating:
5.0

Friendly, prompt service. I did accidentally mark the gas as not as full as stated, however, my mistake, the fuel gage is opposite as my truck. So the fuel level was correct (you'll see my photo from check in). This is not my first time renting from this location, ans will not be my last! The transaction was so easy!

joann g 
Rating:
5.0

Great service

steve a 
Rating:
3.0

Customer did not leave a comment.

larry s 
Rating:
5.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

The owner was very encouraging and accommodating. As far as customer service goes, it was great!

Larry W 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS E 
Rating:
4.0

Customer did not leave a comment.

Daniel H 
Rating:
2.0

Customer did not leave a comment.

Juana C 
Rating:
5.0

Nice place, and easy to deal with, there is a box for drop keys if you need to return the vehicle after the facility is closed which is very convenient. The truck was very clean and full of gas, and because it was my first time renting it, I got nice clear, and concise instructions, charges, etc from the person who was working there.

Dmytro L 
Rating:
5.0

Customer did not leave a comment.

Isaias P 
Rating:
5.0

Best Uhaul experience. It was an easy in and on the road in minutes. Thank you Gonzalez Rentals!

Corrine K 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Customer did not leave a comment.

tammy h 
Rating:
5.0

Do all your registration online or on your phone and it`s a awesome process . In and out really quick.

James M 
Rating:
4.0

nothing to report

Cynthia M 
Rating:
5.0

Customer did not leave a comment.

Victoria P 
Rating:
4.0

All good.

Mark D 
Rating:
5.0

Customer did not leave a comment.

Lee G 
Rating:
5.0

Nothing. Super easy and best service.

ROBERT V 
Rating:
2.0

The location is difficult find, needs more/improved U-Haul signage.

Richard S 
Rating:
5.0

Very very helpful guys. Went above and beyond to get my hitch off.

Syamal P 
Rating:
5.0

The battery was kind of dead it almost didn't start but then it started That's all folks

frank u 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
4.0

Customer did not leave a comment.

John F 
Rating:
5.0

Easy and friendly check in. I'd recommend this place for drop off!

JENNIFER K 
Rating:
4.0

Customer did not leave a comment.

REY F 
Rating:
5.0

Customer did not leave a comment.

Joni C 
Rating:
5.0

Customer did not leave a comment.

Joni C 
Rating:
4.0

Customer did not leave a comment.

Frank H 
Rating:
4.0

Customer did not leave a comment.

Wendy J 
Rating:
5.0

Best service in Fallbrook 10/10 would recommend to anyone in Fallbrook to come to Gonzalez Rentals the service there is top notch. Josue was very helpful and truck was super clean looked like it had just came off the showroom floor. They also do Smog test so if you need that tailpipe check they are got you covered also.

Ivan A 
Rating:
1.0

The truck share 24/7 was a nightmare. The location of the pick up on the map was inside the gated area so whenever I tried starting the pick up process it said I was in the wrong location. I talked to 3 different people through the phone ti help me with the issue and the call cut off twice. They kept having me do the same steps over and over again even after I said I had already done those with the previous person. They eventually had me do a manual dispatch and even that was a struggle. It was terrible and it makes me question if I would ever want to use them again

Gabriel Q 
Rating:
5.0

Very simple to return the truck. No issues.

Bill R 
Rating:
5.0

Excellent customer service, friendly, and efficient. Vehicle was new and very clean.

Craig P 
Rating:
5.0

Keep up the excellent service 😎 Its always a pleasure doing business with you. Many thanks The Brothers

Evan C 
Rating:
5.0

I think that if the next customers got the same level of customer service that I received from Josue and Saul, they would be very pleased. Both of these guys gave me top notch service (5 Star) when renting my U-Haul.

Anthony M 
Rating:
5.0

Cleanest truck I’ve ever rented, the process was quick and easy

Adriana F 
Rating:
5.0

Everything was great. No complaints!

Jack C 
Rating:
3.0

Customer did not leave a comment.

neil L 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
4.0

Customer did not leave a comment.

Fernando H 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

We've all had our good and not-so-good rental experiences. This was one of my very few great ones. The gentleman in the morning was ready for me as I arrived a bit early and was very friendly and professional. Same goes for the gentleman that was there when I returned. I was 45 minutes late and he did not charge me an extra day which I appreciate. He was also very friendly and professional. Thank you gents! You made moving day better for me. -John

John W 
Rating:
4.0

The pictures of the truck for problems with it were not this truck. If it was the same truck, it was at a different location than where I picked it up

Caryn M 
Rating:
4.0

An even busier street, could’ve done a place with more available parking not on such a busy street.

Mark T 
Rating:
5.0

Excellent!!!

Kevin Z 
Rating:
5.0

Excellent experience and would definitely go here again!

LISA R 
Rating:
5.0

Customer did not leave a comment.

Debra C 
Rating:
5.0

Thanks Josue! Easy peezy.

henry C 
Rating:
5.0

Great service

boi r 
Rating:
5.0

Customer did not leave a comment.

Corey C 
Rating:
5.0

Customer did not leave a comment.

David U 
Rating:
5.0

Customer did not leave a comment.

Cara S 
Rating:
5.0

Excellent

MICHAEL C 
Rating:
3.0

Had trouble finding the location but people were friendly and helpful

AnneMarie D 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

In and out quick! Great service

Dwayne T 
Rating:
5.0

Customer did not leave a comment.

Sergio A 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T 
Rating:
5.0

Customer did not leave a comment.

Sergio A 
Rating:
5.0

Customer did not leave a comment.

Mahi K 
Rating:
5.0

Fast and easy

River C 
Rating:
5.0

Everything was just perfect, thanks for being there when I needed you

eugene p 
Rating:
5.0

Great service and fast

Ben H 
Rating:
5.0

Customer did not leave a comment.

Juna Y 
Rating:
5.0

Customer did not leave a comment.

Angelia G 
Rating:
5.0

very helpful and nice

Joshua M 
Rating:
5.0

Customer did not leave a comment.

DARRELL D 
Rating:
5.0

Customer did not leave a comment.

Trisha D 
Rating:
1.0

No one was there when we had a scheduled reservation, took almost an hour to get ahold of someone who was able to assist, not a good experience.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Easy check out service

Thomas T 
Rating:
5.0

Customer did not leave a comment.

Jose C 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
4.0

Great customer service!

Cesar R 
Rating:
3.0

24/7 drop off initially un clear, maybe providing clarification or a larger sign that advertises this may help others

emanuel m 
Rating:
5.0

Customer did not leave a comment.

debra b 
Rating:
5.0

These guys always make it fast and easy.

David R 
Rating:
5.0

Customer did not leave a comment.

Holly L 
Rating:
5.0

Great customer service! Easy in & out process!

SAMANTHA L 
Rating:
5.0

Great! Easy, took a bit to get the UHAUL due to 24/7 service but overall great experience.

Genesis R 
Rating:
5.0

Customer did not leave a comment.

Vanessa S 
Rating:
4.0

My only issue was I booked the reservation for out of state move a month in advance and items I requested were not all at the pickup location. I had to go to a farther away location to get the tow dolly and the appliance and furniture dolly were in yet another location. It would be nice at the cost and struggle of moving out of state being a struggle, if what you reserve is packaged at one location and ready on your schedule.

Susan I 
Rating:
4.0

The gentleman who helped me was so so nice and helpful! I don’t recall his name, but he was great. Very respectful, quick service and helped me carry his own personal dolly that he lent me to the truck.

Sharisa W 
Rating:
5.0

Customer did not leave a comment.

Walter R 
Rating:
5.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Customer did not leave a comment.

Laura S 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
3.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

Josue was an excellent representative for U-Haul. He was helpful above and beyond expectations. He helped us with all aspects of our rentals anytime we requested his help. We rented a 26 ft truck, a 20 ft truck and a large trailer to drive 1,200 miles. We recommend Gonzalez U-Haul for everyone!!!

John B 
Rating:
5.0

Customer service was great, I was running late to return rental and the employee stay back after closing time to help me.

ISAURO C 
Rating:
4.0

Make clear the rental period. I was told 24 hrs, but the contract only was for 6 hrs. Could have been a huge problem.

Lin C 
Rating:
5.0

Service was quick, friendly and professional. Buy your boxes there as well.

Michael A 
Rating:
5.0

This place is the best! So well run. I always am happy with my experience here.

Lee A 
Rating:
5.0

Great experience as always with uhaul

Thomas T 
Rating:
3.0

Nothing wrong with the people at Gonzales rental but I will never use U-Haul the company ever again. Didn't have the equipment ready for me at the place or time that was agreed on. Didn't have an explanation as to why they didn't have it and didn't offer any kind of apology

Erin G 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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