Customer Reviews for Gonzalez Rentals
(U-Haul Neighborhood Dealer)

354 reviews

841 E Mission Rd   Fallbrook, CA 92028
(The blue building across the street from The Mill restaurant)

(760) 990-7171

Office Hours

  • Monday - Friday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(760) 990-7171

841 E Mission Rd
Fallbrook, CA 92028
(The blue building across the street from The Mill restaurant)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service

steve anderson 
Rating:
3.0

Customer did not leave a comment.

larry smith 
Rating:
5.0

Customer did not leave a comment.

Craig Ballard 
Rating:
5.0

The owner was very encouraging and accommodating. As far as customer service goes, it was great!

Larry White 
Rating:
5.0

Customer did not leave a comment.

Richard Davis 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS ESTURO 
Rating:
4.0

Customer did not leave a comment.

Daniel Hippert 
Rating:
2.0

Customer did not leave a comment.

Juana Carranza 
Rating:
5.0

Nice place, and easy to deal with, there is a box for drop keys if you need to return the vehicle after the facility is closed which is very convenient. The truck was very clean and full of gas, and because it was my first time renting it, I got nice clear, and concise instructions, charges, etc from the person who was working there.

Dmytro Lukinykh 
Rating:
5.0

Customer did not leave a comment.

Isaias Perez 
Rating:
5.0

Best Uhaul experience. It was an easy in and on the road in minutes. Thank you Gonzalez Rentals!

Corrine Klock 
Rating:
5.0

Customer did not leave a comment.

Jose Silva 
Rating:
5.0

Customer did not leave a comment.

tammy hutchison 
Rating:
5.0

Do all your registration online or on your phone and it`s a awesome process . In and out really quick.

James McKelvey jr 
Rating:
4.0

nothing to report

Cynthia Mullin 
Rating:
5.0

Customer did not leave a comment.

Victoria Pepper 
Rating:
4.0

All good.

Mark Dmytrenko 
Rating:
5.0

Customer did not leave a comment.

Lee Gomez 
Rating:
5.0

Nothing. Super easy and best service.

ROBERT VALTIERRA 
Rating:
2.0

The location is difficult find, needs more/improved U-Haul signage.

Richard Straub 
Rating:
5.0

Very very helpful guys. Went above and beyond to get my hitch off.

Syamal Patel 
Rating:
5.0

The battery was kind of dead it almost didn't start but then it started That's all folks

frank ullman 
Rating:
5.0

Customer did not leave a comment.

Joseph Bella 
Rating:
4.0

Customer did not leave a comment.

John Foster 
Rating:
5.0

Easy and friendly check in. I'd recommend this place for drop off!

JENNIFER KELLY 
Rating:
4.0

Customer did not leave a comment.

REY FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Joni Clayton 
Rating:
5.0

Customer did not leave a comment.

Joni Clayton 
Rating:
4.0

Customer did not leave a comment.

Frank Hinojos 
Rating:
4.0

Customer did not leave a comment.

Wendy Johnson 
Rating:
5.0

Best service in Fallbrook 10/10 would recommend to anyone in Fallbrook to come to Gonzalez Rentals the service there is top notch. Josue was very helpful and truck was super clean looked like it had just came off the showroom floor. They also do Smog test so if you need that tailpipe check they are got you covered also.

Ivan Arteaga 
Rating:
1.0

The truck share 24/7 was a nightmare. The location of the pick up on the map was inside the gated area so whenever I tried starting the pick up process it said I was in the wrong location. I talked to 3 different people through the phone ti help me with the issue and the call cut off twice. They kept having me do the same steps over and over again even after I said I had already done those with the previous person. They eventually had me do a manual dispatch and even that was a struggle. It was terrible and it makes me question if I would ever want to use them again

Gabriel Quezada Espinoza 
Rating:
5.0

Very simple to return the truck. No issues.

Bill Roche 
Rating:
5.0

Excellent customer service, friendly, and efficient. Vehicle was new and very clean.

Craig Pinnell 
Rating:
5.0

Keep up the excellent service 😎 Its always a pleasure doing business with you. Many thanks The Brothers

Evan Crabtree 
Rating:
5.0

I think that if the next customers got the same level of customer service that I received from Josue and Saul, they would be very pleased. Both of these guys gave me top notch service (5 Star) when renting my U-Haul.

Anthony Matarrese 
Rating:
5.0

Cleanest truck I’ve ever rented, the process was quick and easy

Adriana Flores 
Rating:
5.0

Everything was great. No complaints!

Jack Crabtree 
Rating:
3.0

Customer did not leave a comment.

neil Larson 
Rating:
5.0

Customer did not leave a comment.

Steven Garcia 
Rating:
5.0

Customer did not leave a comment.

Susan Boonstra 
Rating:
4.0

Customer did not leave a comment.

Fernando Hernandez 
Rating:
5.0

Customer did not leave a comment.

Robert Mersereau 
Rating:
5.0

We've all had our good and not-so-good rental experiences. This was one of my very few great ones. The gentleman in the morning was ready for me as I arrived a bit early and was very friendly and professional. Same goes for the gentleman that was there when I returned. I was 45 minutes late and he did not charge me an extra day which I appreciate. He was also very friendly and professional. Thank you gents! You made moving day better for me. -John

John Woods 
Rating:
4.0

The pictures of the truck for problems with it were not this truck. If it was the same truck, it was at a different location than where I picked it up

Caryn Meriwether 
Rating:
4.0

An even busier street, could’ve done a place with more available parking not on such a busy street.

Mark Tumbaga 
Rating:
5.0

Excellent!!!

Kevin Zhang 
Rating:
5.0

Excellent experience and would definitely go here again!

LISA RATNAVIRA 
Rating:
5.0

Customer did not leave a comment.

Debra Capelotti 
Rating:
5.0

Thanks Josue! Easy peezy.

henry Clift 
Rating:
5.0

Great service

boi rodriguez 
Rating:
5.0

Customer did not leave a comment.

Corey Crown 
Rating:
5.0

Customer did not leave a comment.

David Uzialko 
Rating:
5.0

Customer did not leave a comment.

Cara Starkweather 
Rating:
5.0

Excellent

MICHAEL COCHRAN 
Rating:
3.0

Had trouble finding the location but people were friendly and helpful

AnneMarie Derby 
Rating:
5.0

Customer did not leave a comment.

Richard Woodbridge 
Rating:
5.0

In and out quick! Great service

Dwayne Taylor 
Rating:
5.0

Customer did not leave a comment.

Sergio Araiza 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tabb 
Rating:
5.0

Customer did not leave a comment.

Sergio Araiza 
Rating:
5.0

Customer did not leave a comment.

Mahi Khoshbin 
Rating:
5.0

Fast and easy

River Camarena 
Rating:
5.0

Everything was just perfect, thanks for being there when I needed you

eugene palmgren 
Rating:
5.0

Great service and fast

Ben Hertel 
Rating:
5.0

Customer did not leave a comment.

Juna Yorba 
Rating:
5.0

Customer did not leave a comment.

Angelia Gaulden 
Rating:
5.0

very helpful and nice

Joshua Mcbath HAAR 
Rating:
5.0

Customer did not leave a comment.

DARRELL DELGADO 
Rating:
5.0

Customer did not leave a comment.

Trisha Drennan 
Rating:
1.0

No one was there when we had a scheduled reservation, took almost an hour to get ahold of someone who was able to assist, not a good experience.

Christopher Baker 
Rating:
5.0

Customer did not leave a comment.

Thomas Thompson 
Rating:
5.0

Easy check out service

Thomas Thompson 
Rating:
5.0

Customer did not leave a comment.

Jose Casas 
Rating:
4.0

Customer did not leave a comment.

John Shields 
Rating:
4.0

Great customer service!

Cesar Rodarte 
Rating:
3.0

24/7 drop off initially un clear, maybe providing clarification or a larger sign that advertises this may help others

emanuel moreno 
Rating:
5.0

Customer did not leave a comment.

debra boyd 
Rating:
5.0

These guys always make it fast and easy.

David Reynolds 
Rating:
5.0

Customer did not leave a comment.

Holly Lumanauw 
Rating:
5.0

Great customer service! Easy in & out process!

SAMANTHA LOGAN 
Rating:
5.0

Great! Easy, took a bit to get the UHAUL due to 24/7 service but overall great experience.

Genesis Reyes 
Rating:
5.0

Customer did not leave a comment.

Vanessa Stewart 
Rating:
4.0

My only issue was I booked the reservation for out of state move a month in advance and items I requested were not all at the pickup location. I had to go to a farther away location to get the tow dolly and the appliance and furniture dolly were in yet another location. It would be nice at the cost and struggle of moving out of state being a struggle, if what you reserve is packaged at one location and ready on your schedule.

Susan Isaacs 
Rating:
4.0

The gentleman who helped me was so so nice and helpful! I don’t recall his name, but he was great. Very respectful, quick service and helped me carry his own personal dolly that he lent me to the truck.

Sharisa Whitman 
Rating:
5.0

Customer did not leave a comment.

Walter Rohlfing 
Rating:
5.0

Customer did not leave a comment.

Thomas Thompson 
Rating:
5.0

Customer did not leave a comment.

Laura Small 
Rating:
5.0

Customer did not leave a comment.

William Sherring 
Rating:
3.0

Customer did not leave a comment.

Brian Leyva 
Rating:
5.0

Josue was an excellent representative for U-Haul. He was helpful above and beyond expectations. He helped us with all aspects of our rentals anytime we requested his help. We rented a 26 ft truck, a 20 ft truck and a large trailer to drive 1,200 miles. We recommend Gonzalez U-Haul for everyone!!!

John Basile 
Rating:
5.0

Customer service was great, I was running late to return rental and the employee stay back after closing time to help me.

ISAURO CANSECOHERNANDEZ 
Rating:
4.0

Make clear the rental period. I was told 24 hrs, but the contract only was for 6 hrs. Could have been a huge problem.

Lin Craft 
Rating:
5.0

Service was quick, friendly and professional. Buy your boxes there as well.

Michael Amador 
Rating:
5.0

This place is the best! So well run. I always am happy with my experience here.

Lee Anderson 
Rating:
5.0

Great experience as always with uhaul

Thomas Thompson 
Rating:
3.0

Nothing wrong with the people at Gonzales rental but I will never use U-Haul the company ever again. Didn't have the equipment ready for me at the place or time that was agreed on. Didn't have an explanation as to why they didn't have it and didn't offer any kind of apology

Erin Gordon 
Rating:
5.0

Customer did not leave a comment.

James Epperson 
Rating:
5.0

Customer did not leave a comment.

todd granquist 
Rating:
5.0

Nice folks, easy process, in and out in a matter of minutes with a clean truck and all accessories ready to go.

Zachary Smith 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Trucks for Sale

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